Samsonite Recenzje 

I purchased a Samsonite Outlab Paradiver 79cm wheeled duffle four years ago for £295. Given Samsonite's reputation for quality, I expected it to last for many years.
In that time, the bag has only been used on four flights. Despite such light use, the corners, which are made from very soft material, have rubbed through and started to fray.
I returned the bag under warranty to K2 Global, but my claim was rejected as "normal wear and tear". I simply cannot accept that significant damage after only four trips is a reasonable expectation for a premium £295 suitcase.
I now have an expensive bag that I no longer trust to survive another trip. In my opinion, this is a design flaw, as the corners should have been reinforced to withstand the type of use any travel bag is designed for.
Based on my experience, I cannot recommend Samsonite's soft-sided duffle bags.

Repair reference: FMB-058674.

We purchased a large Samsonite suitcase for around £250 with a 5 year guarantee through a John Lewis store. After 4 years of decent, though limited, use the "extender" zip failed. At John Lewis's request I drove an hour to the nearest store, they took the case and advised it would be sent off. It came back after 6 weeks NOT fixed after Samsonite declined to repair. We contacted Samsonite who advised the zip was "rubbed" (fancy that with a suitcase on an aircraft!) and as it was not a manufacturing issue it was not covered under warranty. SO if you want an expensive suitcase with a worthless guarantee and that cannot cope with the wear and tear of travel - buy Samsonite. Me? I'll never touch them again.

Ordering the replacement hinges under warranty was very straightforward online and delivery relatively quick. Only downside was that the spare parts included a torx bit key (nice touch), but it was the wrong size! Far too big, but luckily I had the right size in my toolbox - many other customers wouldn't.
Other than that, the poor design of the hinges means they are prone to breaking - this is the third time ours have needed repair (although we do have four suitcases). If they all start failing beyond the warranty period, it will cost a considerable amount!

Sending me a comprehensive repair kit quickly and easily. I am very happy to be able to continue using my rollaboard. How nicely sustainable.

De hendel van mijn koffer ging kapot. Nieuw onderdeel gratis ontvangen en makkelijk zelf te installeren!

Very fast and hassle-free delivery of replacement parts.

One star deducted due to the product's quality.
If the quality were better, replacement parts wouldn't be necessary.

I’ve had my Samsonite Termo large suitcase for nearly 10 years, and it’s been incredibly sturdy and reliable throughout. Recently, I noticed that the front left wheel tyre had started to come away from the wheel.

I contacted Samsonite’s repair team, and they arranged for a replacement wheel to be sent out within just a couple of days. It was easy to install, and my suitcase is as good as new.

I’m really impressed with both the quality of Samsonite’s products and their excellent after-sales service. A big well done to the team, and thank you for making the whole process so easy! 😊

I ordered a Samsonite cabin bag which was promised to be delivered by 10th July 2026 No update on UPS as yet I phoned and all the excuses under the world. The lady sounds Belgium is very rude and even drop the call in my ear. I will think twice before using Samsonite UK online as now I ordered somwthing when no one receive it as I am moving .

Bought a Samsonite TA Revolution cover for my Samsonite suitcase from Amazon and it ripped on its first flight, even though I had a second plastic cover over the Samsonite cover! As it was under warranty I contacted Samsonite for a replacement. Their customer service fell far short of expectations. I was asked to send the item back at my expense and provide proof of purchase even though I connected to Samsonite customer service through Amazon. Naz the Samsonite agent was rude and indifferent. I spoke with Amazon and they have immediately refunded and I have ordered a new cover. Pull your socks up Samsonite and sort out your customer service training.

The hinge on my Samsonite broke while traveling. I was able to order spares from the samsonite site and repair my bag. There was no charge for the spares nor freight. Awesome service, thank you Samsonite

Registered a two year old cabin case and was able to easily order replacement telescopic handle free of charge. Arrived a few days later and suitcase is now back in operation. Good service.

The packing cubes I got as a birthday gift, is so awesome and cool.
So nice to store stuff in and also the quality is sturdy. So even if taking a long journey, it's best

Excellent service by sending asap and free of charge a spare part so I can still use my suitcase instead of buying a new one.

We have a set of spinner cases that have travelled the world... Many times. They look almost as good as new.
Best part is customer support. We have twice had castors come off (I'm sure due to heaven handed baggage handlers) and also the hindges break. All three times customer support have sent out the parts with easy fit instructions. This service alone is worth the price of the cases.
We will only buy Samsonite now.

Mein Reißverschluss war defekt, und da der Koffer noch relativ neu war, entschied ich mich, ihn reparieren zu lassen. Zunächst hatte ich Bedenken, wie die Abwicklung funktionieren würde und wohin ich den Koffer bringen muss. Diese wurden jedoch schnell zerstreut: Der Koffer wurde bequem bei mir abgeholt und nach der Reparatur wieder zurückgebracht.
Während des gesamten Prozesses erhielt ich regelmäßig Informationen über den aktuellen Stand und die durchgeführten Arbeiten. Am Ende hatte ich mit einer Rechnung gerechnet, wurde jedoch erneut positiv überrascht – die Reparatur wurde vollständig über die Garantie abgewickelt.
Der gesamte Service war hervorragend, und ich wäre auch bereit gewesen, die Reparatur selbst zu bezahlen. Vielen Dank für diesen großartigen Service!

Handle was broken on our spinner suitcase. We were able to find the model number inside the case a source an easily fitted replacement. Great service on obtaining and sending the part. Top marks for sustainability.

Ordered two new suitcases for a trip - BOTH fell apart on the first trip out. Handle fell out of one and zipper busted in other. Warranty will claim it was handlers fault so not worth paying to ship it to Repair shop for them to deny claims. Do not recommend.

Contacted samsonite by email received new part ( broken wheel) without any problems. Super fast delivery. Great service

Veldig bra at Samsonite har reservedeler til alt og 10 års garanti! På den måten kan vi beholde kofferten i flere år fremover😄

My suitcase is 6 years old and I have used it all over the world
Great product.
The lock and hinge got broken in recent trip.
Samsonite provided me with replacement parts and sent WITH NO CHARGE and quickly.
Easy to fit and replace.
Great service!!
Thank you.
John M