Samsonite Recenzje 

Samsonite sent a replacement wheel free of charge on a 2 year old suitcase - fantastic service

Bought my Samsonite suitcase a few years ago, and it's still going strong despite frequent travel. What impressed me most was being able to get a replacement part lately instead of having to buy a whole new case. Solid quality, practical design surprisingly made to last. The kind of purchase that ends up saving money in long run.

I love my Samsonite trolley case, which is now over 2 years old at least. I was really disappointed when the handle broke (couldn’t retract anymore on one side). The process to order and receive a new handle was so easy and best of all the parts were free, despite the case being out of warranty. I am really impressed and thankful to Samsonite for the new lease on life for my case.

*** Update 05/06/2026 ***
I contacted Samsonite customer services as suggested below, and the issue has been concluded satisfactorily. I am updating my review from * to ****. Still not ***** because the suitcase shouldn't have failed in the first place. Julia at customer services, take a bow, and thank you.

I used to buy Samsonite before looking at any other suitcases, and knew they'd last the distance. I must have spent nearly £2k on them over the years. That won't be happening again. Wife got her Samsonite out of the garage, where it stays along with all the other cases and bags, and all the exterior zip pulls have corroded. I've just spent 2 hours with penetrating oil and pliers, and hammer, managing to finally free them up, and then I find the internal zips have also corroded. Why? We have Antler, Delsey and Eastpak cases and they don't have the problem after being in the garage. Anyhow, off to the tip with it, and Samsonite no longer on the favoured supplier list.

Suitcase arrived locked, with no instructions. Phoned staff in Belgium . Told to try various lock combinations, this might take you 45-50 minutes, I thought this was a joke . Unhelpful , wouldn’t buy from them again

I bought a case in May and went to Spain the following week. The case wouldn’t open, so I took it to a samsonite shop who showed me the lock was faulty (which cost me €70), when I took the item back to the shop they swapped for a new lock but when calling through to the assistant manager, Gio, he refused to provide any kind of good will gesture, so essentially the faulty item cost me €70.

We have spinner cases. A wheel was lost at some stage during a flight.
My wife contacted customer services, they were extremely helpful. These are old cases but replacement wheels were sourced and dispatched to us within 10 days. I had a similar experience at least 25 years ago when a lever on my briefcase failed. Both products despite their age and colossal use now have an extended life. This is a perfect illustration of why it’s always wise not to buy on price alone but consider quality and after sales service.

Poor quality control.

Ordered a Samsonite Citybeat cabin suitcase. On arrival the inside zip was fitted the wrong way round, and didn’t have a pull/lever on it. Returned for a refund.

Unacceptable quality, especially considering the amount they charge for a small suitcase.

"I purchased two Samsonite cabin bags and two large suitcases back in 2021 from an online store. I chose Samsonite specifically because of their reputation for durability and long-lasting quality. However, my experience has been a huge disappointment.

Two years ago, BOTH of my cabin bags cracked in the exact same spot. These are cabin bags that I always carry with me and handle with care, so there is absolutely no way this is due to user error. The fact that both bags developed the exact same crack in the identical location clearly proves that this is a structural defect and a manufacturing flaw.

When I contacted Samsonite customer service, they directed me to the repair department. However, because I no longer have the original invoice or warranty paper, they completely refused to help and rejected my request.

Samsonite products are supposed to come with a 5-to-10-year warranty, and the product's serial/production number inside the lining clearly shows its authenticity and production date. Refusing to take responsibility for a clear manufacturing defect just because of a missing piece of paper is unacceptable for a global premium brand. I am left with two broken, unusable cabin bags and a complete loss of trust in this brand. I expected much better customer care and product responsibility from Samsonite.

Have a cabin bag sized suitcase. It’s done Stirling service. Extending handle became stiff & lost a screw. Rang up & helpful person said bring it in (quoting a reasonable price for worst ‘case’ scenario) . Arrived & fixed immediately and no charge by a helpful & kind guy/ happy to recommend AND lots of lovely cases to see if you think you need a new one.

£300 Suitcase zip has broken requiring a complex repair. Suitcase is less than 3 years old and has barely been used.

Samsonite support team is extremely to get ahold off. Taken nearly a month to get to this stage.

Samsonite quoting 3 month repair time. Requesting it be sent at my expense to their repair location.

Will not be buying another Samsonite suitcase ever again. Already told other people not to buy a recommended other cheaper brands.

Extremely disappointed with Samsonite.

Excellent service

Very knowledgeable and friendly staff

Good clear explanation of the process and costs

One of our most recent and definitely most expensive luggage, yes it is light weight and the box is of good material however the lock now open no matter what code is entered. shocking random discovery. I have much older and cheaper luggage which still works perfectly fine.

Suitcase wheel broke was missing after travel, received a new one free of charge within 3 days after registering for repair. Extended lifespan of my suitcase, great service

Excellent service from Samsonite Cheshire Oaks today, who did a great job repairing my 10 year old Samsonite case whose wheel had been broken off on a recent flight - amazing to have it done so quickly and effectively. Great staff, great service - thank you!

Samsonite case about 10 years old with broken handle taken to the London service point at Oxford Circus. Full repair within 1 hr at no charge. Delightful staff, fantastic service

The service I received to obtain a replacement wheel for my suitcase was excellent once I was able to identify the correct pathway for spare parts. My advice would be to improve their communication to customers of where and how to deal with this circumstance.

I would give zero if it was an option. Avoid samsonite like the plague. Poor quality and the warranty is a joke.
I bought Airea Spinner large bag a year ago and it didn’t even last a year. One of the wheels was rotating in a weird way and kept drifting. When I finally sent it for repair, they focused on another problem in the zipper and said it’s irreparable because of 3rd party damage and I should buy a new one. As if I would buy from them again. Poor customer service as well.
I’ve had my previous 2 bags from Delsey and they lasted 15 years. This one didn’t last even 4 trips. My family have differing luggage brands and we’ve never seen anything like this.
When I initially bought it, I decided I needed a bigger size. The exchange process was quite annoying and it was taking too long to arrange collection with UPS. I had to wait for them to send me a refund to make a new order. UPS also asked me to prepare 4 pounds and 1 pence in cash as samsonite didn’t pay the collection money.
Samsonite is no longer a luxury brand. I’ve seen better quality with much cheaper options. I would strongly recommend you avoid them.

One Month Since Return

I returned three items to Samsonite using the UPS return labels provided by Samsonite. UPS collected the parcels from my address, and the tracking shows all three parcels were delivered back to Samsonite on 9th April.

Despite this, my refund has still not been processed. I have contacted Samsonite over 10 times by email and live chat. I was told at one point on live chat that I would receive an update and refund by the next working day, but this did not happen.

I have since sent a formal complaint and follow-up emails, but I have received no response at all since. I followed the return process exactly as instructed, so the lack of communication and delay in refunding is extremely disappointing. It has now been a month since my three unopened and unused items were returned back to Samsonite.

Based on my experience, I would not feel confident ordering from Samsonite again unless this is resolved properly.

I typed the code in that is located in the case. With in a week, a new handle arrived free of charge. I watch a YouTube video & fix my case in 5 minutes. Absolutely brilliant service