Salontotal.com Recenzje 

76
•
Wynik TrustScore: 4 na 5

3,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent service! I was looking for a specific Framar brush that was unavailable in Estonia. Salontotal had it in stock, the order was shipped quickly and delivered safely to Estonia. Very happy with... Zobacz więcej

Oceniono na 1 z 5

Eu fiz 2 vezes encomendas. Sempre tive problema com envio da encomenda. Primeira vez a encomenda foi enviada após 1 mês de pagamento e só depois varias comunicações com site. É experiencia pessima. A... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Ordered items on 17th finally said dispatched on 20th but DPD status shows parcel not received….they do not appear to be responding to emails. However the responses were in my junk mail and my order a... Zobacz więcej

Oceniono na 5 z 5

Lieferung hat tadellos geklappt...innerhalb einer Woche zugestellt...hatte zuerst bedenken nach den Bewertungen...aber bekomme mein Produkt sonst nirgends...daher .... Bin überglücklich...und die Pre... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z produktami do włosów

Napisane przez firmę

Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

76 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(76)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 21

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

J’ai commandé une 1ere fois sur ce site…

J’ai commandé une 1ere fois sur ce site il y a quelques mois et tout s’était bien passé.
Par contre, j’ai passé une 2e commande qui est arrivée cassée chez DPD et cela fait 3 semaines qu’ils me répondent qu’ils n’ont pas toutes les informations alors que le transporteur m’a dit que le colis était cassé et non livrable.
Je ne peux les joindre par téléphone ( cela répond qu’ils indisponibles) et par Whats app ils me demandent de patienter…
J’ai repassé une nouvel commande car j’ai vraiment besoin de ces produits et si j’ai les mêmes déboires j’irais dans mon magasin spécialisé un peu loin mais pas trop d’autre choix.

Février 2026 :
Après mon avis sur Trustpilot? J'ai été contacté par la société qui a résolu mon problème et envoyé les produits sans attendre le retour du colis.
Finalement ça s"est bien terminé même si le temps entre la commande et la livraison a été long et laborieux. Merci à leur SAV.

27 października 2025
Opinia niezależna
Logo Salontotal.com

Odpowiedź od Salontotal.com

Merci pour votre avis !
Nous aimerions examiner le problème avec vous, mais nous n'expédions pas via Mondial Relay. Pourriez-vous nous envoyer un e-mail afin que nous puissions examiner le problème avec vous ?
Notre adresse e-mail est customerservice@salontotal.com. Veuillez mentionner le numéro de commande.

Cordialement,
L'équipe Salontotal.

Oceniono na 1 z 5

Delivery times terrible

Have ordered twice from them now. 1st time my item took 2weeks to come then 2nd time it didn’t come at all. They claimed yodel had it but yodel proved to me they didn’t have it. 2wks later & im still trying to get someone from salontotal to answer the phone to give me a refund 😡

15 października 2025
Opinia niezależna
Logo Salontotal.com

Odpowiedź od Salontotal.com

Thank you for your review!
We are sorry to hear that you have not had a good experience with the deliveries. Unfortunately, it may take a little longer for your order to arrive at the moment, as there have been some issues causing delays. Once the parcel has been scanned by Yodel, they will only then say that they have the parcel, as until then it is on its way to their depot from our warehouse in the Netherlands. We are doing everything we can to ensure that everything runs as smoothly and quickly as possible. Would you please send us an email so that we can look into the problem with you? customerservice@salontotal.com .

Kind regards,
Team Salontotal.

Oceniono na 5 z 5

Great service.

Great service..

I ordered some shampoo for my mother last week. No issues. Order and paid online and fast delivery to Ireland 🇮🇪

THANK YOU.

5 września 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent

Before buying I was reading the reviews and got a bit afraid to buy but I had an excellent experience! Would highly recommend it

12 maja 2025
Opinia niezależna
Oceniono na 2 z 5

I still haven;t receive my order.

I still haven't receive the package.Live tracking shows that yesterday left your country.I had asked for an express delivery paying the additional cost but you informed me that you don;t do this.I believe that I won't have the packe not even the next week.This is what you can do to improve your eshop.

14 marca 2025
Opinia niezależna
Logo Salontotal.com

Odpowiedź od Salontotal.com

Thank you for your review!

We're sorry to hear that the delivery did not meet your expectations. We do our best to ship orders as quickly as possible. However, we do not offer express delivery, as stated on our website. Unfortunately, delays with the courier can sometimes occur, which may result in your package arriving later than expected.

If you have any questions about this, please don’t hesitate to contact us. We’d be happy to look into it for you and see if there’s anything we can do. You can reach us at service@salontotal.com.

Best regards,
Team Salontotal

Oceniono na 1 z 5

AVOID AT ALL COSTS!

AVOID AT ALL COSTS!

Sent out faulty clippers in September I have returned the clippers by recorded delivery. Salontotal have had the clippers over 7 weeks no new clippers sent out and no refund. Terrible company will have to go to trading standards to get my money back.
Please use a reputable wholesaler's like Sallys as you will be covered if item is faulty ect…

8 grudnia 2024
Opinia niezależna
Logo Salontotal.com

Odpowiedź od Salontotal.com

Thank you for your review!

We’re sorry to hear that you are not satisfied with our service. Returns from co.uk first go to an intermediary depot before being sent back to us in the Netherlands. Unfortunately, this may cause delays before we receive your clipper. Once we have it, we will address the warranty claim with the supplier as quickly as possible.

Please contact our customer service team so we can inspect the condition of the clipper. Send us an email at service@salontotal.co.uk, and we’ll assist you further.

Kind regards,
Team Salontotal

Oceniono na 5 z 5

The website is absolutely customer…

The website is absolutely customer friendly. I found every information what I wanted. This shop was the only one, where I could buy my four products in same place.
Wide range of products with beautiful photos. The customer service was quick and helpful. DPD was a little slow, but is was signed on the order form.

29 października 2024
Opinia niezależna
Oceniono na 4 z 5

Recommended

The Wahn trimmer I purchased was considerably cheaper than the lowest price available in Ireland. The service and communications were good.
UPS were a bit slow delivering, and as usual just tossed the parcel over my gate.

16 października 2024
Opinia niezależna
Oceniono na 5 z 5

Lieferung hat tadellos…

Lieferung hat tadellos geklappt...innerhalb einer Woche zugestellt...hatte zuerst bedenken nach den Bewertungen...aber bekomme mein Produkt sonst nirgends...daher ....
Bin überglücklich...und die Preise....top...kann ich nur weiter empfehlen

9 września 2024
Opinia niezależna
Logo Salontotal.com

Odpowiedź od Salontotal.com

Thank you for your review! It's great to read that you are satisfied, enjoy your products. If there is anything we can do to help you with your next order, please let us know.
Kind regards, Team Salontotal.

Oceniono na 1 z 5

My box was left open in my address and…

My box was left open in my address and one product was empty,I’m very disappointed

29 lipca 2024
Opinia niezależna
Logo Salontotal.com

Odpowiedź od Salontotal.com

Hi Angelica,

Could you please contact our customer service? We would like to have a look at this situation and try to find a suitable solution for this.

Phone: +31 (0) 88 4554565
E-mail: customerservice@salontotal.com
Whatsapp: +31 (0) 615293880

Hopefully we can help you!

Team Salontopper

Oceniono na 1 z 5

THEY DON'T REFUND YOUR MONEY

I canceled an order on June 17 due to lack of availability of some items. I requested a refund of my money by email and today, June 26, I still have not received it. Finally I have requested a refund of my money via Paypal since it is impossible directly with them. They politely answer that they are going to refund it but they do not refund it. I consider this a scam. I will not buy anything from this store again nor will I recommend anyone to do so. And if you still want to risk buying in their store, try paying through Paypal. That way maybe you will have a chance to get your money back if something goes wrong.

17 czerwca 2024
Opinia niezależna
Logo Salontotal.com

Odpowiedź od Salontotal.com

Thank you for your review!
How annoying to hear that you are not satisfied.
If we cancel an order, we will always refund it to you within 7 working days. If this has not happened yet, please contact our customer service so we can check what went wrong.
Would you like to contact our customer service team again so that we can resolve it for you?

Kind regards,
Team Salontotal.

Oceniono na 1 z 5

Please avoid this website

Please avoid this website, they dont care about nothing , i still think its a scam im already waiting 4th week for package that should be next day, one week ago i said i want my money back and they said they agree, but 2days I've get information they will send my package again... still haven't received. Tragedy

1 czerwca 2024
Opinia niezależna
Logo Salontotal.com

Odpowiedź od Salontotal.com

Thank you for your review, I am sorry to hear that you are not satisfied with our service. I think we misunderstood each other, would you please contact customer service so we can look for a suitable solution.

Kind regards, Team Salontotal.

Oceniono na 2 z 5

The delivery was promised in 2-3 days

The delivery was promised in 2-3 days, however a week has passed, and I havent received my order yet...

15 maja 2024
Opinia niezależna
Logo Salontotal.com

Odpowiedź od Salontotal.com

Thank you for your review!

Please feel free to contact our customer service team for this and we will be happy to look into it with you. And we can look for a suitable solution together.

Best regards, Team Salontotal.

Oceniono na 1 z 5

Took a month to get our order

Took a month to get our order. Customer service is a joke. They sent a disclaimer claim form that threatens prosecution if you enter “false information”. Basically implying that you might be a thief while they hold your money and don’t deliver the goods.

24 stycznia 2024
Opinia niezależna
Logo Salontotal.com

Odpowiedź od Salontotal.com

Hi Gavin,

Thanks for your review! We apologize for this experience.

Would you like to contact our customer service? Then we will gladly look for a suitable solution together.

Oceniono na 5 z 5

Very good site

Very good site, fast delivery, I had a problem with my order was resolved through wats app very quickly with no hassle would order from them again

4 grudnia 2023
Opinia niezależna

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