SaberMasters Recenzje 682

Good Service, even at cancelling an order.

Could not get help

I ordered two sabers in fall timeframe. Both worked fine until recently. One of them doesn’t charge any more so it’s just sitting there. Looking for refundability now…

Absolutely worth the money,
But
Be advised
These sabors "talk"!
apon ignition these sabors scream "POWER ON" and with each change again you get "TOLD" loudly what mode your in.

This is the only real complaint I have,
no real jedi would have had a screaming sabor!
And the construction of these sabors (or at least my sabors) was a bit sloppy, my hilt end caps are both wonky, cross threaded and unjoinable as a double bladed sabor.

But, the only fix I would ask for is,

If you could offer an option to turn off the voice without loosing the bad ass FX, these sabors would be perfect!

You will absolutely love wielding these sabors!
And for the price,
You can not go wrong!
( unless of course your a sith!)
But, even a sith lord will love these sabors!
May the force be with you!
Live life to the fullest, never loose your imagination, and let your inner child reveal in fun as often as possible.

I clearly received a package that had already been opened. The box was ripped and re-taped, when you tilted the box you could hear loose pieces rattling around inside. When I opened it, there were no wrappings or directions, which were supposed to be included. It took weeks of emails and pictures with multiple people at Sabermasters for them to finally start the return process. Read the fine print. Their "money back guarantee" is a lie. You can only return an item to them if they agree to it. It has now been over two months. I still don't have the lightsabers or my money back.

They have contacted me directly asking me to take down my negative review. When I wouldn't, they contacted Trustpilot and challenged my review as being fake. I had to provide Trustpilot with proof of purchase. Honest companies don't have to do that.

Date of experience: November 28, 2023

The Saber was better than I thought it was going to be. I live the fonts and that they can be played with. The motion sensor is better than any version I have personally ever seen and I would... will be suggesting this to my friends

Durable functional light sabers well worth the price I just wish they were charged when I got them

Looking forward to having fun with my new light sabers, I may even get another set as a Christmas present for my nephew. Thank you very much.

Great communication from the company, helping me source parts for an older device. Very happy.

Ordered the two saber bundle and excited
to have them but they are very glitchy as both sabers don’t turn off even after following the instructions. Secondly when in the unstable mode for one of the sabers it stays stuck in that mode and I’m unable to shut down the saber or switch to another mode. Great build and feel but with some technical issues.

I purchased four sabers for my grandkids and their father for Christmas, I did however have to do it as two separate purchases because your sight would not allow me to buy them both at the same time.oop

I decided to purchase from this company because they were doing a buy one, get one deal free and thought it would be nice to get a saber that I could feel better about practicing with and not worry about injuring it. My expectations were low but was very pleasantly surprised by the quality of the piece and that it can be used for combat. I would highly recommend these for sabers to actually use and not just sit there looking pretty like some of the other ones out there!!

Excellent quality - lots of features. Shipping was faster than expected, given the initial back-order. Everything was super-well protected in shipping. Great communication throughout the process.

We love our light sabers from Saber Masters the weight makes them easy to maneuver with, and they are super tough. We keep our orate light sabers we got from Disney on display and we use saber, masters light sabers all the time.!

HAVEN'T RECEIVED THEM AND ALL I GET ARE JUVENILE RESPONSES TO SERIOUS INQUIRIES!! THEY'VE OFFERED NO COMPENSATION OTHER THAN A DISCOUNT ON OTHER ORDERS. WHY WOULD I WANT MORE AFTER THIS EXPERIENCE!?

UPDATE!! I was pleasantly updated with ACTUAL information and as soon as I get the product I will be fully satisfied

I never received my order. USPS notified me that the postage on the package was counterfeit. After emailing them they finally said they would replace my order. Two weeks later I still had not received my order. I again emailed them and their only response was to contact USPS. No replacement order was ever sent. I then asked for a refund and I have not received a response. Run don’t walk!

This company has the worst customer service. I purchased 2 sabers and paid for the year warranty. After a malfunction in one saber I contacted them to get a replacement. They asked me to send a video of the issue which seems silly why not just send me a shipping label and ill send it back to you. After multiple attempts to send a large file over email to them I was finally able to get a drop box to them to get the videos. After this they approved my replacement. This was 30 days ago. I still do not have a replacement or tracking number. I emailed them today for a update and they asked me to send a video of the malfunction AGAIN! Such a shame because the product is so fun and of decent quality. When I purchase something this expensive I expect fantastic customer service. What a Joke!! I should have just bought on amazon

They did good on the order, and I am happy with the order.

The product is super durable. My first set has been through several duels with no problem.

I just got the ultimate lightsaber 2.0 and I am so impressed !!! My friends and I like to have our little saber fights and they are so durable they’re basically indestructible <3