Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Won the saber through a giveaway and it's going to become my new practice saber for flow work! Lighter than any of my other sabers and durable as well! Thanks SaberMasters and Jordan!

Reakcja na opinię

Oceniono na 5 z 5

Shipped on time, understandable instructions (though some of the features are a bit difficult to perform) well constructed, and hidden bits of detail inside and out making it a truly unique saber. Bla... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

SaberMasters were our first "real" sabers, with our only prior experience being early Hasbro display sabers and plastic kid models. We got these for my daughter and I, and she has used her stage tr... Zobacz więcej

Oceniono na 5 z 5

We ordered two sabers for my 9 and 7 year old boys. They have had so much fun with these and my husband, brother and I were so impressed with the quality and entertainment these provided ( actually we... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep hobbystyczny

Napisane przez firmę

We wanted the best quality sabers and it became clear that only fans would listen to other fans and provide what fans want, so we had to do it ourselves. The Ultimate Lightsaber from SaberMasters has all the premium features and build quality of an expensive lightsaber, without actually costing you a fortune.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

682 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Couldneededhelp

Could not get help

7 marca 2024
Logo SaberMasters

Odpowiedź od SaberMasters

Hi Ryan,

We're sincerely sorry to hear about your experience. Providing assistance and support to our customers is a top priority for us, and we regret that we fell short of meeting your expectations in this instance. Please reach out to us directly at theforce@sabermasters.com with more details about your issue so that we can address it promptly and ensure that you receive the assistance you need.

Best regards,
The Sabermasters Team

Oceniono na 2 z 5

One of mine doesn’t charge anymore

I ordered two sabers in fall timeframe. Both worked fine until recently. One of them doesn’t charge any more so it’s just sitting there. Looking for refundability now…

15 marca 2024
Opinia niezależna
Logo SaberMasters

Odpowiedź od SaberMasters

Hi Julianne,

We're sorry to hear about the issue you're experiencing with one of your sabers. We're committed to ensuring your satisfaction with our products. Could you please send us a video showing the defect to theforce@sabermasters.com? This will help us assess the situation accurately, and we'll be able to send a replacement right away.

Thank you for your cooperation, and we apologize for any inconvenience this may have caused. We're here to make things right for you.

Best regards,
Sabermasters Team

Oceniono na 5 z 5

Absolutely worth the money

Absolutely worth the money,
But
Be advised
These sabors "talk"!
apon ignition these sabors scream "POWER ON" and with each change again you get "TOLD" loudly what mode your in.

This is the only real complaint I have,
no real jedi would have had a screaming sabor!
And the construction of these sabors (or at least my sabors) was a bit sloppy, my hilt end caps are both wonky, cross threaded and unjoinable as a double bladed sabor.

But, the only fix I would ask for is,

If you could offer an option to turn off the voice without loosing the bad ass FX, these sabors would be perfect!

You will absolutely love wielding these sabors!
And for the price,
You can not go wrong!
( unless of course your a sith!)
But, even a sith lord will love these sabors!
May the force be with you!
Live life to the fullest, never loose your imagination, and let your inner child reveal in fun as often as possible.

14 marca 2024
Opinia niezależna
Oceniono na 1 z 5

Scam Company

I clearly received a package that had already been opened. The box was ripped and re-taped, when you tilted the box you could hear loose pieces rattling around inside. When I opened it, there were no wrappings or directions, which were supposed to be included. It took weeks of emails and pictures with multiple people at Sabermasters for them to finally start the return process. Read the fine print. Their "money back guarantee" is a lie. You can only return an item to them if they agree to it. It has now been over two months. I still don't have the lightsabers or my money back.

They have contacted me directly asking me to take down my negative review. When I wouldn't, they contacted Trustpilot and challenged my review as being fake. I had to provide Trustpilot with proof of purchase. Honest companies don't have to do that.

Date of experience: November 28, 2023

28 listopada 2023
Opinia niezależna
Oceniono na 3 z 5

Ordered the two saber bundle and…

Ordered the two saber bundle and excited
to have them but they are very glitchy as both sabers don’t turn off even after following the instructions. Secondly when in the unstable mode for one of the sabers it stays stuck in that mode and I’m unable to shut down the saber or switch to another mode. Great build and feel but with some technical issues.

2 lutego 2024
Logo SaberMasters

Odpowiedź od SaberMasters

Hi Luis,

Thank you for reaching out to us, and I'm sincerely sorry to hear about the issues you're facing with your recent Saber bundle purchase. We understand how frustrating it can be when a product doesn't meet expectations, especially when you're eagerly anticipating its arrival.

To better assist you in resolving this matter, would it be possible for you to provide us with a short video demonstrating the technical issues you're encountering with the sabers? This will help us to accurately assess the problem and provide you with the best solution possible.

Please send the video to theforce@sabermasters.com. Once we receive it, we'll promptly review the footage and determine the next steps. In the meantime, it's possible that you may have received a defective saber that slipped through our quality check, and for that, we apologize. Rest assured, we're committed to ensuring your satisfaction and will do everything in our power to make things right.

Thank you for your understanding and cooperation. We look forward to resolving this issue and restoring your excitement about your saber bundle purchase.

Best regards,

The Sabermasters Team

Oceniono na 5 z 5

Great buy!

I decided to purchase from this company because they were doing a buy one, get one deal free and thought it would be nice to get a saber that I could feel better about practicing with and not worry about injuring it. My expectations were low but was very pleasantly surprised by the quality of the piece and that it can be used for combat. I would highly recommend these for sabers to actually use and not just sit there looking pretty like some of the other ones out there!!

1 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent quality

Excellent quality - lots of features. Shipping was faster than expected, given the initial back-order. Everything was super-well protected in shipping. Great communication throughout the process.

2 lutego 2024
Oceniono na 5 z 5

We love our light sabers from Saber…

We love our light sabers from Saber Masters the weight makes them easy to maneuver with, and they are super tough. We keep our orate light sabers we got from Disney on display and we use saber, masters light sabers all the time.!

10 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

HAVEN'T RECEIVED THEM AND ALL I GET ARE…

HAVEN'T RECEIVED THEM AND ALL I GET ARE JUVENILE RESPONSES TO SERIOUS INQUIRIES!! THEY'VE OFFERED NO COMPENSATION OTHER THAN A DISCOUNT ON OTHER ORDERS. WHY WOULD I WANT MORE AFTER THIS EXPERIENCE!?

UPDATE!! I was pleasantly updated with ACTUAL information and as soon as I get the product I will be fully satisfied

18 lutego 2024
Opinia niezależna
Logo SaberMasters

Odpowiedź od SaberMasters

Hi Chuck,

I'm truly sorry to hear about the delay with your order. After investigating, I discovered that your order was processed just minutes before we updated our site regarding the restocking issue, which unfortunately caused the delay. Please accept our sincere apologies for any inconvenience this has caused you. It was never our intention to inconvenience you in any way.

To make amends for the inconvenience, I've issued a partial refund to your account. While I understand that this doesn't fully compensate for the delay, I hope it helps to alleviate some of the frustration you may have experienced.

I've also checked the tracking details, and your order is now en route to you. Please note that we were able to restock on the 16th, and your order was shipped out on the same day.

Once again, please accept our sincerest apologies for any inconvenience caused. Thank you for your understanding and for giving us the opportunity to rectify this situation for you.

Best regards,
Sabermasters Team

Oceniono na 1 z 5

I never received my order

I never received my order. USPS notified me that the postage on the package was counterfeit. After emailing them they finally said they would replace my order. Two weeks later I still had not received my order. I again emailed them and their only response was to contact USPS. No replacement order was ever sent. I then asked for a refund and I have not received a response. Run don’t walk!

14 lutego 2024
Opinia niezależna
Logo SaberMasters

Odpowiedź od SaberMasters

Hi Scott,

We sincerely apologize for the inconvenience you've faced regarding your order. After reviewing your case, we understand your preference for a refund. We have processed the refund for the amount paid since the ordered sabers were not received.

We deeply regret the initial shipping mishap and the subsequent lack of communication on our part. We take full responsibility for this and assure you that steps are being taken to prevent such occurrences in the future.

Your satisfaction is of utmost importance to us, and we're here to assist you with any further concerns or queries you may have.

Once again, we apologize for any inconvenience caused and appreciate your patience and understanding.

Best regards,
Sabermasters

Oceniono na 1 z 5

This company has the worst customer…

This company has the worst customer service. I purchased 2 sabers and paid for the year warranty. After a malfunction in one saber I contacted them to get a replacement. They asked me to send a video of the issue which seems silly why not just send me a shipping label and ill send it back to you. After multiple attempts to send a large file over email to them I was finally able to get a drop box to them to get the videos. After this they approved my replacement. This was 30 days ago. I still do not have a replacement or tracking number. I emailed them today for a update and they asked me to send a video of the malfunction AGAIN! Such a shame because the product is so fun and of decent quality. When I purchase something this expensive I expect fantastic customer service. What a Joke!! I should have just bought on amazon

12 lutego 2024
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej