Russell and Atwell Recenzje 

227
•
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was just scrolling through some random reels when I came across a clip from Dragon’s Den featuring Russell & Atwell chocolate. I thought, “Hmm… organic chocolate? I have to give this a try!” —... Zobacz więcej

Oceniono na 5 z 5

Russell & Atwell have done a fantastic job with their Toffee & Apple Chocolates! Honestly! 🍏🍫 The balance and consistency of both the toffee and apple flavours are spot on — the perfect combinati... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Nice but not worth the money they are charging, sadly nobody is offering what I am expecting 😞

Reakcja na opinię

Oceniono na 5 z 5

Received my 2nd order today, and absolutely delighted once again. Such care and attention goes into each package, ensuring they arrive perfectly. These are without doubt the most luscious amazing... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z czekoladą

Napisane przez firmę

Restaurant quality fresh chocolates delivered through your letter box. Made from fresh butter and cream and with absolutely no palm oil.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

227 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(227)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 35

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Oceniono na 5 z 5

Gorgeous Seville Orange

Completely disagree with the review of Seville Orange below. Subtle at first maybe, but then orange-iness comes through beautifully. Very classy, delicious chocolate

1 października 2024
Opinia niezależna
Oceniono na 5 z 5

Addictive chocolates

Gosh I love your chocolates. I am definitely addicted but I have to be careful as my skin reacts if I eat more than 2 per day. My favourites are the dark chocolates but I recently tried the Sevilla Orange and they are delicious. Very subtle orange taste, just divine.

25 września 2024
Opinia niezależna
Oceniono na 5 z 5

Wow these chocolates are just fab

Wow these chocolates are just fab, I have now ordered 3 times in the last few months as they are so good!! For me now no other chocolate will do as the taste/quality perfect. I have shared them with family/friends who love them too.
Well done guys & so pleased I watched the episode of Dragons Den when they were on.

28 września 2024
Opinia niezależna
Oceniono na 5 z 5

Bought as a gift for friends

Bought as a gift for friends, but I got to eat some too. Packaging and fridge storage keeps them in perfect condition.
Only had two but delicious and generally I am not a boxed chocolate fan. These were lovely though so shall buy some more for myself!

19 września 2024
Opinia niezależna
Oceniono na 5 z 5

So worth the price! Won’t turn back

Love these chocolates - soooo worth the price. I was sceptical at first but tried them as they’re not full of processed stuff like all the supermarket chocs. I’ve since ordered three more bags!!
Very rich chocolate so perfect to have as a treat- you only need a couple to feel satisfied.
The best ones are the milk choc, the others are still delicious though. The orange ones aren’t a strong orange flavour like I was expecting but still delicious.
Would love a mint flavour one or even bars of the delicious chocolate?

9 września 2024
Opinia niezależna
Oceniono na 5 z 5

Wife loves them

Have been buying these for a while now , not for me for my wife , she absolutely loves them , I understand not everyone will love them as much , we al” have different tastes , but she definitely swears by them and believe me she is a chocoholic

20 września 2024
Opinia niezależna
Oceniono na 5 z 5

Iv now had 4 delivery's of all…

Iv now had 4 delivery's of all different chocolates now all are really lovely, but the strawberry and cream ones once placed in the fridge went abit runny but still was lovely, will definitely order again.

23 września 2024
Opinia niezależna
Oceniono na 5 z 5

Great chocolates

Great chocolates. Love the initial crack of chocolate and smooth creaminess inside. The milk chocolate ones are my favourite closely followed by the Seville orange and dark. It’s hard to go back to any other chocolates after tasting these. Yum!

23 września 2024
Opinia niezależna
Oceniono na 5 z 5

Permanent Orange

I got your chocolate for Xmas last year and have enjoyed it as a treat a couple of times in-between and have to say it has always delivered.

That is until I tried the limited Seville Orange flavour, which has raised the bar so high that I don’t think I want to buy any other flavours any more.

Please make it a permanent fixture I will buy it year round, please.

It’s too good.

18 września 2024
Opinia niezależna
Oceniono na 2 z 5

Disappointing flavour

The chocolates are smooth and good, but the Seville orange is barely discernible, if at all. I certainly would not have identified the flavour in a blind tasting. This is disappointing.

21 września 2024
Opinia niezależna
Oceniono na 5 z 5

Tastes like heaven

What can I say about these chocolates - PHENOMENAL. We are all a bit selective when it comes to our chocolate preferring to opt for small batch products made from
the highest quality ingredients. Well these don’t disappoint and fully hit that brief. Amazingly smooth, a delight on the taste buds. We’ve never tasted chocolate like it. Suffice to say we will be buying more, and more, and more…..

12 września 2024
Opinia niezależna
Oceniono na 5 z 5

Delicious and great service

Absolutely amazing experience of this companies customer care. I saw the product on Gogglebox, where they were looking at Dragon’s Den, and decided this would be a perfect present for my sister-in-law’s birthday. Went on-line and ordered, but missed the place where you leave a message. I sent an email to customer care on SUNDAY afternoon, and got a reply! Not only that, but Val replied at 8pm on a SUNDAY telling me that they had not only got my message on the gift, but had also refunded the 11% first order offer that I had also missed claiming!!!
Astonishing!!
I am told the chocolates were extremely, EXTREMELY, delicious as well!! 😂😂
A very impressive performance by this company. 👍👍👍

14 września 2024
Opinia niezależna
Oceniono na 3 z 5

Great chocolates but stuck together in a block

These chocolates taste incredible; I bought three packs for my wife’s birthday to share with family and friends. Unfortunately, although we refrigerated them as soon as we could they had melted and turned into large blocks! They still tasted great but they didn’t arrive as the chocolatiers would have intended!

29 sierpnia 2024
Opinia niezależna
Logo Russell and Atwell

Odpowiedź od Russell and Atwell

Hi John,Thank you for your review. We are terribly sorry that the chocolates arrived melted. I have located your order and sent a replacement, free of charge. We hope you enjoy them even more.

Oceniono na 5 z 5

Wonderful chocolates and great service!

My choccies arrived beautifully packaged and fast I ordered the salted caramel ones which were wonky. OMG they tasted divine and I also had an iced cold brew coffee with them and all I can say is fabulous.

23 sierpnia 2024
Opinia niezależna
Oceniono na 2 z 5

Left outside despite being letterbox packaged!

Despite both my husband and I both being indoors, the delivery guy didn't knock on the door (even though it's letterbox delivery) and left the chocolates outside our front door! This was a gift for my husband and when he realised there was a parcel outside after going to his car on the drive, brought the chocolates in. He opened a pack and they were already melting- even though I ordered express delivery! The delivery guy definately didn't knock as we checked our ring doorbell! Has the chocolates been put thru the letterbox they may have fared better. Very disappointed tbh.

28 sierpnia 2024
Opinia niezależna
Logo Russell and Atwell

Odpowiedź od Russell and Atwell

Hi Marika,

We’re really sorry about the trouble with your chocolates. We rely on a third-party delivery service, so once our chocolates leave the warehouse, there’s not much we can do to control what happens, and sometimes our delivery drivers make a mistake. I have found your order on our system and organised a replacement to be sent out to you ASAP on the house. Once again, we are so sorry for the error.

In the future, if a driver makes a mistake again, please contact us at info@russellandatwell.com, and we will be able to sort something out for you! We hope you enjoy the chocolates.

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