Royalton Resorts Recenzje 112

Our family vacation at Royalton St Lucia was disrupted for two members when a close family member died unexpectedly.
Air Canada Vacations submitted a death certificate verifying the death of a parent however Royalton Resoeta refused to offer even a partial credit or refund
How money hungry does a corporation have to be.

2week holiday January 31/01/2024 - 15/02/2024 to Royalton Cuba - Cato Santa Maria.

This holiday was booked after careful research and trip advisor reviews claiming recently refurbished, al la cart restaurants and 5 star rating and all reviews read praised rooms, food and service rating at 5 star.The reality is:
Room
The first offered quite frankly stank , the shower was rancid, towels grey, bedding left me speechless. Grey fade yellow bolsters, thin grey sheets, no light switches to switch off main lamp and bedside lamps. We were moved the next day but quite frankly if I could have gone home I would, but we live in the UK. Quiet frankly I could have wept. To set the tone after a 9 hour flight and a 5 hour taxi journey we were greeted with 2 soggy grey hand towels and an un drinkable cocktail. As for the food it speaks volumes when you are yearning for the in flight meal on the plane home.

Food- yes we recognised there would be shortages but what was served was always cold, swimming in oil and overcooked and most evenings the al la cadre restaurant served chicken, fish, inedible stringy beef and even pasta was ruined by the sauce. Before the second week we and my husband both ended up with tummy trouble and I came home half a stone lighter having lived in boiled and Cuban rice to prevent further upsets and partner likewise. In the last week there was a chicken heist- no more roast chicken and no morning breakfast eggs, no bacon and bullets for cereal. Bread was lovely butter horrible, and yogurt resembled blancmange. Best meal was cheese and ham toasties in Varadero.

Drinks - water only and bottle of rum in the room, rum if wanted replaced weekly but we didn’t want it and no alternative offered. Drinks in bar were premium labels but no mixers and wine was variable, often no red and beer ran out on at least 2 occasions and there was no sparkling wine, Prosecco or champagne on offer.

Cleanliness - main bedroom after being moved was fresher than previous but bathroom was musty and humid and towels unspeakable. Grey and at best thick but more often thin and stained. Butlers everyday tried to be helpful asking what we needed but obviously couldn’t deliver, clean white sheets (sheets were only changed twice) clean white towels a fresh airy bathroom and bedroom and proper pillows. Their time would have been better employed with the maids scrubbing rooms clean. On at least four occasions I woke soaked in perspiration having dreamt that I was drowning in a mosquito infested swamp and during the last 4 days despite air con clothes in the wardrobe were soaked and smelly.

Luxury rating 0, star rating 0. We have to Cuba 5 times before in 5 star hotels which although sometimes experiencing food shortages the bedrooms and environment were 5 star. We never ever stayed in anything like this hotel let alone a hotel purporting to be a 5 star.

On a positive note, although hard to find, the staff were helpful although at times looked embarrassed, some staff worked incredibly especially bar and pool bar staff and gardeners and chambermaids while others stood about watching. The general manager when asked our view didn’t stay long to hear what we had to say.

To summarise the best part of the holiday was taxi ride back to Varadero, the toasties and coffee in the airport and in-house flight meal and arrival home.

Royalton - Negril, Jamaica Review

The hotel is nice but not 5*. Lots of maintenance and finishing touches needed, eye for detail is required over the site. Such a beautiful location, clear waters and lovely beach.

The staff were amazing, we met and were looked after by a number of lovely people, it is them that made the holiday a great experience.

The food - the buffet restaurant had a good selection for breakfast with local food also represented.

The other restaurant’s need to improve the quality of the food, the Italian needs to reflect Italian cuisine very poor, the seafood was overcooked, pasta dry and pizza too much dough and not enough topping.

The Caribbean restaurant - food was lukewarm, hard due to undercooked and lots of bones in the curry. This restaurant should be a platform to show off Jamaican cuisine but failed to show the richness of Jamaican cooking. Never heard of Rice & Peas casserole!!!

The steak and Japanese restaurants were palatable but chips were cold each time in the Steak Restaurant.

Evening entertainment was good.

The hotel were handing out surveys for holidaymakers to complete and a manager came to the beach along with her staff asking everyone to give a good review but when we gave feedback that the food was below par, she chose to ‘gaslight’ us into believing we were mistaken as to the quality of the food served. On that day we saw so many staff taking orders on the beach but prior to and after the survey, service was scant on the beach.

Would we go back? No. Would we do another Royalton? Based on this experience. No.

Royalton Grenada is a great place to stay. The location is amazing, the beach has crystal clear water, white sand and beautiful sunsets. The staff is very nice and friendly, they do their best to make the guests happy. The only thing that should be improved is the food. The restaurants often run out of ingredients, which is a bit annoying and not what you expect from a five start resort.
My overall experience was anyway amazing! I wish I was still there 🙂

Royalton St Lucia
We stayed 2 weeks in January and had issues with constant fire alarm activation in building number 4.
It's was very disappointing to wake up at 2.00 AM or 5:45 AM because of the alarm. I contacted Hotel management several time, no apology extended, seems like everyone was aware about this, but no one really was interested to follow up, except room attendant Natasha, she was very apologetic about this situation.

Restaurants:
GOURMET MARCHÉ- good variety of hot food, fish from grill was excellent, a lot of fruits and pastries
ARMADILLO- very tasty food
CALYPSO - very tasty food
GRAZIE ITALIAN TRATTORIA- average
HUNTER STEAKHOUSE- excellent
ZEN- average
SCOOPS GELATO AND CAFFE LOUNGE- very good coffee and snacks

Bars

CHILL SWIM-UP BAR- very good service especially Ashley, very genuine and knowledgeable gentleman. I was under impression there was limitation of spirits, when our favourite spirit finished, we had to get the same from different bar.
LOBBY BAR- good service
MARTINI MIX- very busy, slow service and unpleasant smell around

Beach/Pool- Beach service, does not exist, not many umbrellas available, a lot of stones inside the sea
No enough towels at the main pool around 9.00am and the quality was really poor

Hideaway- very small beach with a lot of stones and not enough sun beds

Room-very specious, extremely comfy bed, great A/C, safe did not work for 2 weeks

Maintenance- a lot of damages around the building, lift etc., due to burst pipe- no cold water for 24h, lobby toilet urinal blocked during all stay

Housekeeping- good service except shortage of hand towels and face towels during our stay, please purchase new vacuum for public area cleaner (has only one wheel)

Lobby- sofa stained, carpet extremely dirty, chairs with missing cushions

Reception- average service, if you exchange money, ask for receipt, otherwise you will be short of EC

Entertainment - loved live music in the Lobby, such a fun and great songs, super vibe in general

Location- 2 hours drive from the airport

Overall:
Nice and relaxing place, don't except exceptional customer service (except Ashley and Natasha). Definitely not 5 star.
Due to sleepless nights (fire alarms) and no follow ups- I am giving low score.

Kamers zijn oud en ruiken naar riool
Kamers worden niet goed schoongemaakt
Swim-off niet kunnen gebruiken was te vies
Bed was na 10 dagen nog niet verschoond
Borg na 2 maanden nog niet terug gestort ! zelf aan het mailen met reisorganisatie maar doen ook niet veel voor ons gaat toch om 233.00 Dollar

Just got back from the Royalton Montego Bay. Where do I begin… The resort is beautiful but that’s where it ends abruptly! Check in is an absolute nightmare with chaos everywhere and non of the front desk staff really care because I’m assuming they get this every day and have become immune to it. You are promptly sat down and your passport taken away and later on given a room key wrist band and then you wait for hours and it is suggested you go eat or drink before they can find your room.

The buffet is pretty basic and the atmosphere is that of a school hall diner. The food is pretty dire and the breakfast queue is pretty large. If you want to get into a specialty restaurant good luck because you are greeted with a smirk saying we’re full come back tomorrow even tho it’s 8pm. The steak house hostess almost laughed at us when we asked for a table.

The noise and the constant loud booming music you are subjected to at breakfast lunch and dinner is atrocious and you have to shout at each other to speak out. It’s kids with big boom boxes literally shouting down the microphone at 9am like it’s a street party.

Regardless of the do not disturb signs on the doors you can be assured of constant knocking and if you put the privacy lock on the maid just keeps banging against it till you open the door.

In short it’s best avoided at all costs and definitely not worth the price tag of the stay. It’s a 5 star resort with 2 star standards. Was so glad to check out of this resort and never set foot in there again.

Just beware, if you are looking for a Luxury 5 star expereience and paying for a luxury 5 star the Royalton resorts so not deliver what they are advertising!

We stayed at the Royalton Bavaro in Dec 2023. It si at best a 4 star resort and I only go that high because I will recognize that it is in the Domincan Republic BUT i've had 5 star experieinces at other Dominican resort brands.

If you find a great price (that is 3-4 star equivilent) then the location, beach, lazy river and rooms are worth it but service is slow and not great, restaurants are terrible (service/food), buffet is better than restaurants, room service offers little and if you actually get it it’s not great…not what a 5 star luxury vacation should offer.

We were not diamond club but it seemed if you upgrade to diamond club you get amazing service but I think it’s sad and says a lot about the Royalton brand.

Some specifics: Asian restaurant had chicken bones in their a la carte chicken teriyaki, we got food poisoning from Steakhouse, pizza was burnt to a crisp at Italian but the Brazilian steakhouse was best restaurant for sure.

Shoutout to Bernarda who is part of housekeeping and was absolutely fantastic! If more staff were like her this would have been a much better experience!

Note we were in room 13111 and the tile was crumbling into swimout, safety issue.

Good food, nice staff smiling and helpful speedy room service and a great room cleaner she was one of the best all made our stay great. Will be back, (only down side the amount of people coming up to use facilities from the neighbouring splash hotel ( taking up sun beds , crowding out the pool and restaurant) they should either have to book a day or made to pay an upgrade premium because what's the point of paying more money to stay here if you could pay less to use the splash hotel and still get the extras)

Royalton Resort in Grenada.
We got married at the Rex Grenadian in 1998 a 3 Star Hotel and decided it would be nice to return to the same hotel to celebrate 25 years of marriage. The hotel is now trading as Royalton Resort Grenada and a 5 Star fully inclusive resort.
We had arranged our own transfer from the airport to the Royalton which cost 12 US dollars, BA wanted £48 per person, for a journey that is 5 minutes maximum.
We had already been in touch with the Royalton requesting what is known as Building 14 as I am superstitious of the number 13. After 45 minutes at front desk we were given keys to a room in Building 13. I explained that I had emailed and had paid for Building 14 and we didn't want Building 13. After 10 minutes we were offered Building 11 which is a downgrade from what we had paid for as we had paid for a Luxury Seaview and not a Garden view.
After a further 10 minutes we were given the keys to a room in Building 14, we proceed to the room, when we opened the door it smelt terribly of damp, we reported this to the Bellhop and he told us to report it to front desk which we did. To cut a very long story short 24 hours after involving Mr Christopher the manager we moved to another room which was an upgrade to Diamond Club from what we have purchased, Thank You for that Mr Christopher.
Things didn't get much better. For whatever reason when the chambermaid cleaned the room on a daily bases the tea, sugar and milk was never replaced nor was the mini bar refreshed and it took 3 days to get a second cup and this is Diamond Club.
Please bear in mind this is supposed to be a 5 Star Resort, with this in mind I went to one of the bars and asked for a Max & Ruby a non alcoholic cocktail to be told they had "NO BANANAS" on an island that bananas grow like weeds. No worries I'll have an orange and lemonade to be told they had "NO ORANGE JUICE" Things didn't get much better when later I asked for a Jack Daniels to be told "SORRY we have NO JD" ok lets have a Canadian Club, to be told "we have NO C&C". It went down hill later that week when the management closed the Main Buffet "the Gourmet Marche" restaurant and the French restaurant leaving only the Italian Restaurant and the Indian Restaurant which needed to cater for 200 guests bearing in mind the resort when full can cater for about 700 guests. We we told the earliest we could eat would be in 90 minutes and it is only fair to point out that when dining at both the Italian and Indian restaurant on previous occasions 30% of the menu was unavailable. We are not sure why the management closed 2 restaurants on that evening unless it was shortage of staff as it was Bank Holiday on the Island. We ended up having to get a taxi and leave the hotel and find a restaurant along with many other guests.
Just one other thing this is 5 Star resort that closes all bars by 23.00 and the entertainment is Karaoke on 2 or 3 nights a week. I could go on and on as there were plenty of other complaints I could make but I won't.
I have written to the CEO of Sunwing and guess what NO REPLY.
Please be aware that this resort is sold by Virgin, Hayes & Jarvis and TUI, incidentally the Royalton group of resorts is owned by the Sunwing Group of companies which TUI own 49%.
So buyer beware.

Like the previous reviewer we went to a TUI Autograph hotel: the Royalton Punta Cana for a wedding with 8 or 9 other couples using TUI as the travel agent.

First the good stuff: flights out and back in premium Economy were excellent, replicates business class for 1/4 of the price: good food, good service, good seats etc.

Now the bad: The Royalton was a complete let down. NOT a 5 STAR.

Tired rooms, unless you pay £440 per couple for an upgrade into the "Hideaway". Very surly slow service, variable quality of food, dirty pools, waiting staff helping themselves to the food and even taking and drinking cupful's the very poor quality and usually rationed wine!!

2 out of 6 restaurants closed for refurbishment so had to queue for everything.

Beach washed away along with 30% of the sunbeds but the hotel still charged $90 on top of the all inclusive package for the use of a cabana and to cap it all most of our wedding group of 18 adults got gastroenteritis, in some cases TWICE.

This is at best a 3 star hotel nowhere near the level it represents itself as....if you want 5 star just don't go, but if you do, take you medication and a cork because our experience says you will get what was dismissed by Tui and the hotel as "holiday tummy"....but I can assure you after the second episode of "holiday tummy" in the week there was nothing "holiday" about what many of us experienced, more "hurricane tummy" if you get my drift!

If you read below a person called JB who wrote a review on Royalton Grenada, I think JB hit the nail on the head with everything written. HOWEVER, just wanted to add further.
The swimming pool next to the so-called diamond pool area, was, most of the time, a cream sort of colour rather than clean, clear water, I assume due to the mass of suntan lotion and floating skin particles which congregated at the corners of the pool most evenings. Do not wear goggles in the pools as you may wish you never went in. If you looked down from the balconies situated to the side of the pool area you can quiet distinctively see how unclean they are, just by the colour of water. Must do better.
Diamond Club reception food: - This was a real eye opener when the food arrived depending on time of day it was just left open, cold eggs, cold meats, stale sandwiches that curled up at the edges god knows what was inside them in fact after 20 min it was mostly all cold or very best Luke warm, it was just left there. No food hygiene, no refreshed food, unless you were there when the food arrived you would have had a cold breakfast, cold lunch and snacks with luke warm coffee (all the time)
Restaurants: -
The Italian did pizzas, however when we asked for a Florentina pizza, they took the order however forgot to mention that they didn't have, Goats cheese, no Mozzarella, no spinach not even onion. This was for the whole week
The buffet area was no better, how can you be situated on a beautiful Caribbean Island and have no decent fruit on offer, I tell no lies there was just small chunks of watermelon, some apples and a few bruised bananas. The queue for the eggs in the morning was so long at times it kept the dividing doors open, as had only one chef cooking (who was very good under the circumstances)
Nightly entertainment: -
Well not sure who they were trying to entertain, but I've not seen such poor evening’s entertainment for a long time, on two occasions there was a solo violinist in the evening, to be fair, she was talented at playing the violin and could certainly move but electric violin, so loud and distorted it was ear breaking, ruined Hotel California
Lastly and must not forget – The staff at the hotel could not have been nicer, very welcoming from start to finish, however, this unfortunately dose not cover the disappointing stay we had, which will not be repeated ever at the Royalton Grenada resort.

Stayed at the Royalton St Lucia, I can’t fault anything about this hotel.
The rooms are absolutely amazing with a fantastic sea view. The food was out of this world with loads of choices in different restaurants.
All the staff from management through to the maintenance staff were fantastic always checking you were enjoying your holiday. Possibly the best holiday I have ever had.

Broken down air con, staff rude and unhelpful, the ‘unlimited reservation-free’ dining is a fabrication, it is impossible to get a table in any of the a la carte restaurants unless you stay Diamond Club (and funnily they do get reservations!). The only way we could secure a table for our children’s momentous 18th and 16th birthdays was to offer money to pay for expensive wine. All of our party suffered diarrhoea and some sickness, and it was repeated after eating in the buffet restaurant, so we ended up not being able to eat. Dirty, brown rain water dripping through buffet roof right next to food being cooked and served. Foul stench by refrigerators. Staff taking drugs in restaurant toilet. Dirty fingerprints on all glass doors (and no sign of being cleaned during our stay). Rooms dated and dirty, with bathrooms a real issue.

These are just some of the things we experienced during our two-week stay which cost over £23,000 with Tui UK. Complained to their reps in resort and via their app, and since being home. No response whatsoever and they have closed our cases today.

Please, please do not make the same mistake as us and be fooled into thinking this was be an amazing hotel. It could be, but it’s not and we have been left shocked and saddened, not only by our experiences but the complete lack of care or customer service received from both the hotel and Tui. Look elsewhere and don’t use Tui; please, please!

Throughout the holiday we've had 4 room changes over 7 trips to reception and countless hours spent waiting in reception which is not what I paid all of this money for. As a result of this I have not been able to spend the time with my children as I had hoped and have been extremely stressed out to the point where I have been in tears in front of my family and other guests. The staff here are so rude, there is absolutely no hospitality skills, if you are in their way they will literally barge you out of their way.
The ceilings are dripping all over the place, the rooms are filthy and while being in the third room alls we hear each night is the loud TV next door. I have never been so disappointed with a holiday before. I have spent a huge amount of money on what was meant to be a special holiday. I will be taking this further as I do not believe that this hotel has been properly vetted for it to be given 4 stars. There is no air con in any of the restaurants so expect to be eating your meal while dripping of sweat.
There was a leak in the bathroom above the sink which was right next to a light in our room. A leak above the toilet which formed a puddle which my 4 year old slipper on in our room. Both of these leaks gradually formed mould around them and then the ceiling began to crack. There are stains all over the bedding and towels. The fridge door didnt close properly so leaked and when the person refilling the fridge saw it they didnt think to do anything. We went to Jade restaurant, we each ordered a starter. We all received our starter apart from my son. The man told us that what he had ordered was too spicy for him and walked off. He didn't offer my son an alternative and had no idea how much spice he can handle so he just assumed. My son therefore was left with no starter. The staff did not care about any of these issues whatsoever as we went to reception to raise them. The manager even caller my room to explain he will improve my experience while I am here and I never heard from him again. I will never be returning and I really hope others read this review and give it a second thought before they do also.

Holiday started with tui flight being cancelled so lost one night at Royalton Negril Tui not helpful whats so ever especially with a child with additional needs .

Jamaica is one of the most beautiful countries I have ever been to and have ancestral connections to this land. However, I would never stay at the Royalton resort again due to there being extensive issues with my room in terms of electricity, not working every single day I stayed at the hotel, so then we change to a new room where the connecting door lock was broken. The back door lock was broken. The toilet was broken and the general untidiness and cleanliness of the rooms being extensively bad never cleaned very well, always smelling musky and mouldy drawers where the children’s clothes were smelling extremely musky and mouldy and generally rude staff members at reception throughout the hotel at the towel stand, never ever having vegan burgers at the burger hut even though there is a clearly labelled vegan burger choice. In general, the hotel staff extremely rude. I would never ever stay at this hotel again, however, will return to Jamaica like we do every other year but never royalton negril. On one of the first few nights in the hotel, we visited the calypso Jamaican cuisine restaurant where I had asked for my child to have an orange juice and was actually given a Mamosa which contained Prosecco. I explained to the staff that they had given my child an alcoholic beverage to be then met with five members of staff, following me out of the restaurant and trying to intimidate me whilst telling me they absolutely did not give my child alcohol when I have had many alcoholic beverages throughout my adult life im well aware if the difference my husband had also tried the drink and stated there was also alcohol present I was left feeling extremely intimidated and cornered. I’m very shocked about the whole event and it has been an extremely upsetting experience. As I spent a lot of money to come to the hotel and have a family holiday for two weeks I was left feeling very heartbroken on a daily basis and could not wait to return to my home country. In terms of the poor electricity in the room, we were granted a new room and was given a choice of spa access and cabana bed. However, the spa sauna and steam room where both broken. Every time I asked to speak to a manager I was never able to, and this meant that the whole holiday was completely ruined as nothing was fully resolved . The whole stress of the holiday having to pack and then unpack suitcases again to be told that the room had been fixed then electricity goes again an hour after even though maintenance, supervisor and manager, categorically stated that the room had been fixed. This whole experience left my anxiety through the roof which had led me to have several panic attacks, and in general feel as though the holiday was completely ruined, and I’m still having the effects of this whole anxiety ridden experience as I have landed back in My Home country. Not to mention the disruption to our children one with additional needs constant changed and overall unsettled stay completely ruined experience. Overall extremely upsetting and so overwhelming disappointed this hotel is rated 5* so unbelievable.

Royalton Bavaro Punta Cana. Deposit not returned still waiting 15 days later. Emails ignored messages ignored absolutely fuming with the after service from these people. Puts me off going to a Royalton ever again. After such a good holiday

Royalton Negril Jamacia
Avoid this hotel claims to be 5atar found service quite disappointing all they were concerned about was the tip you’d leave.
We struggled to book into restaurants often they’d say they were booked but lots of empty tables. Had issues with drainage smells every day in our room. On arriving at hotel we had to leave a $200 deposit which would be returned on our leave 3 weeks after leaving & having to complain to hotel it’s been refunded this happened to many people in our group, wonder how many people have been scammed this way 🤷‍♀️

I couldn’t be more disappointed with your hotel in Dominican Republic. Terrible hotel they take the extra money for the hideaway and diamond club with no intention of fulfilling the service.

I’ve been to multiple resorts St Lucia Jamaica etc and this hotel far so far short of the standard set at those hotels.

You need a complete change of management.

So currently stood in the Hide Away lobby asking to speak to management about the terrible service so far ( day 2).

Me and my wife tried to go for dinner at the steak restaurant at 7.15 to be told no more bookings for the evening will be taken and we need to book…This is after being told on check in we didn’t need to book the restaurants other than the Jade.

Really poor service so far.

Room - really old and zero view from balcony dispite paying for the upgrade to the “ Luxury hideaway”… basically we have tree and concrete as a view… I was not expecting anything amazing as we didn’t book pool view…. But the room being old and crap looking and the balcony being not fit for purpose… really crap

Avoid