Royalton Resorts Recenzje 112

Just returned from a great holiday in the Royalton Grenada. Set in a beautiful location a real life tropical paradise. The yoga was a perfect way to start the day followed by a coffee served by the always happy and helpful Tiffany. Then a fresh mushroom and cheese omlette cooked by the skillful Adana and the evening meals were cooked by the friendliest grill chef ever- Gary. We was up-graded to the suite for my husbands birthday and it could not have been better. So a big thank you to everyone Royalton for making our holiday amazing.😃

So much went wrong I don't know where to begin. Terrible. Not worth the money.

Due to Hurricane Beryl, we were forced to reschedule my daughter’s wedding from July 2024 to January 2025. While we fully understand that natural disasters are beyond anyone’s control, the way your staff handled the rescheduling process was completely unacceptable. Rather than working with us to facilitate a smooth transition, your team seemed more concerned with extracting additional money. It took two full days of exhausting back-and-forth arguments just to secure a new date—something that should have been handled with urgency and empathy.

Diamond Club Deception & Check-In Failure
As the mother of the bride and a returning guest, I was assured multiple times throughout my re-planning process that I would be upgraded to Diamond Club status. However, upon check-in, I was met with no recognition, no assistance, and no acknowledgment of my upgraded status. While other Diamond Club guests were warmly welcomed, assisted with luggage, escorted to their rooms, and provided with Diamond Club beach bags, I was dismissively handed a map and sent on my way.
Upon arriving at my assigned room, I realized I had not been placed in a Diamond Club room. The room itself was horribly outdated and smelled of sewage. When I attempted to call the Diamond Club for assistance, my calls were repeatedly answered and then disconnected. Frustrated, I went in person to speak with the team, only to be met with rude and unhelpful behavior from Alejandro, who informed me that I had only been granted "Diamond Club access"—not the room upgrade I was promised. Instead of resolving the issue, he dismissively told me to take it up with the wedding office.
It was only after yet another argument and persistent escalation that the wedding planner was finally able to get me into the Diamond Club room I had originally been promised.

Lack of Basic Assistance & Poor Customer Service
Throughout my stay, there were multiple instances of unacceptable service failures:
Luggage Assistance: At check-in, I had to personally track down help for my three 70-pound suitcases filled with wedding supplies. There were no bellboys available, and I was forced to practically beg for assistance. Similarly, my 70-year-old aunt had to drag her own luggage through the property without a single staff member offering help.
Diamond Club Butler Service: Despite being told I would have a dedicated butler; I was not assigned one until January 18—one day before checkout. This level of service is completely unacceptable.
Dinner Reservations System Failure: The Royalton app, which is the only method for making dinner reservations, repeatedly failed. I sought assistance from the Diamond Club, where Alejandro once again displayed unprofessional behavior by aggressively refusing to help me. Only after standing my ground and refusing to leave did someone finally assist me.
Unresolved Charges & Incorrect Balances: Several of my guests were falsely told they had outstanding balances of $1,500 USD, even though they had paid in full in May 2024. These errors led to unnecessary stress and arguments with your staff, which should have never occurred.
Credits due to guest, with proof of credits from our Travel Agent, were denied and/or took days to get resolved, some still have not received their credits.

Unethical & Unprofessional Behavior
The following incidents were particularly disturbing and completely unacceptable:
One of my guests forgot his winter jacket in his room. When a friend attempted to retrieve it, your staff refused to return it unless they were paid a “tax” (a clear attempt at extortion). It is absolutely appalling that your employees attempted to shake down a paying guest for money in exchange for his own belongings.
Another guest, a couple who paid for Diamond Club access, was relentlessly harassed with timeshare sales callsthroughout their stay. This is not the experience we envisioned when inviting our loved ones to celebrate a special occasion.

Final Thoughts & Demand for Resolution
This experience was by far the worst I have ever encountered in my extensive travels. I have stayed in hotels around the world, including in economically challenged regions, and have never experienced this level of incompetence, disrespect, and dishonesty.
The complete lack of accountability, poor interdepartmental communication, and overall disregard for guest experience at Royalton Cancun is deeply troubling. The resort's management needs a serious overhaul, and staff must be properly trained on guest services, problem resolution, and ethical behavior.
For the significant amount of money we spent, we expected to be treated with respect and dignity, not constant arguments, incompetence, and outright extortion.

I had a good vacation here but it was inspite of the hotel rather than because of it.
1. It's in the middle of nowhere, leaving for any reason is made to feel expensive and difficult.
2. The entire resort smells of raw sewage.
3. Food is very poor quality, lacks flavour, is always luke warm and portion size are tiny.
4. Drinks are watered down beyond recognition.
5. They rip you off at any opportunity. I paid $16 for some dental floss!

ask us if we like medical attention and I refuse that right away because just because of the way they dealt with us, I said when I come back to Toronto Today, I will be going to the doctor to get checked out and so will my girlfriend. I'm having pain in my back. I'm having pain in my neck right now and yes, I said that I would definitely be taking this further so the brand ambassador's name is Brandon. He's
the Brandon ambassador his name for Expedia is Shante and the guest services member at the hotel his name is Brandon. We did file a report. The report is at the hotel and you can be getting that information from Brandon. | would like this handled in a timely fashion And that is what my assessment is of everything that's happened. There's also other little things that had happened as well that I will probably send another email in response to when I just gather my thoughts and I can kind of get everything that's happened with us at this hotel, but the experience was absolutely awful for the amount of money that we paid to stay at this hotel it was very very very concerning to me and l've never been at a property where it's supposed to be on a higher echelon And they're their facility is not you shouldn't have been put in a room that smells like mould I shouldn't have been put in a room that they knew the room.
They know that these rooms are not supposed to be being used by gas and that's the area that they put you in. It's very alarming for me and if we didn't complain, nothing would be done and a lot of this took so much time out of our vacation. We have to fill out a report. We have to go down and wait for Manager. We have to get approval for this. It took away from our vacation so I definitely would like something done about this And I will be taking this further my conversation that I'm seeking his I think I should be reimbursed for my trip and they should actually give me a free stay and upgrade me to you know having a better experience with this property. It's it's been absolutely atrocious so I will be waiting for somebody to get back to me and thank you very much for your time.

Opportunity to be brilliant missed every time !
Positives - smiling and helpful staff.
Buffet - good and wide range of good quality food ! Peak times chaos !
Beqch - lovely and wide white expanses of soft sand

Negatives

Staff - not enough and mainly over worked and stressed ! Heavy reliance and expectation on tipping which can add costs to the hols
Sunbeds - forget it unless you are up at 6.30 am! Even the beach was full
Resort - mixed chance with rooms - we had three 2 good / 1 bad. Tired in places but mainly ok.
Booking restaurants- far too difficult and take pot luck . Mostly they had gaps but you can’t get in
Location - depends what you want . If you are happy to stay at the resort for the length of your stay that’s fine - taxis are $75 each way to Cancun ( double if you need a larger car)

A Mixed Experience with Room for Improvement

I recently stayed at the Royalton Riviera Cancun 7 days over Christmas and 7 day’s at another Location,wanted to share some constructive feedback about my experience.

Firstly, the ongoing construction was a significant issue that impacted my stay. While I fully understand that maintenance is vital to the upkeep of any property, the extent of the work was not disclosed prior to booking. This led to daily disruptions, with noise starting early in the morning and lasting throughout the day. Transparency about such matters would have allowed guests to make informed decisions before booking.or even if plans developed after the booking some notification would have been nice.

Making reservations for evening dining was another challenge. With such high volumes of guests, securing a table at one of the restaurants required quick action, and often, you were left with the buffet as the only option. While the buffet was adequate, the overcrowding during peak times made for a chaotic experience, with long waits and a lack of sufficient staff to handle the demand. That said, the steakhouse stood out as a highlight—excellent food and a well-deserved positive reputation.

Another high point of the stay was the staff at the Caribbean Beach Bar. They were incredibly welcoming, friendly, and genuinely went out of their way to make guests feel comfortable. Their efforts were much appreciated and one of the brighter spots of the trip.

However, the choice of beverages at the resort could use improvement. Offering a wider variety of draught or bottle/canned beers would enhance the overall experience, especially for those who enjoy trying different options during their stay.

The hotel’s location also poses challenges. Situated far from local amenities, not that i’m a shopper but i like to wander on occasion guests are heavily reliant on the hotel for essentials. While I understand the isolated nature of some resorts, the lack of affordable transport options—such as a shuttle or bus service—was a major drawback. For example, we paid $18 for a lighter at a local shop, and taxi fares to leave the area were prohibitively expensive. I would recommend hiring a car if you plan to stay here, as it provides greater flexibility to explore beyond the resort.

Even if you wanted to move to another accommodation, the hotel did not accommodate such requests, in considering this as an option.

While there were some positives—such as the friendly staff and the standout steakhouse—the overall experience fell short of expectations. I hope the hotel takes this feedback into consideration, as addressing these issues could significantly improve future stays for guests. With clearer communication, better planning for the high volume of visitors, and more accessible transport options, the Royalton Riviera Cancun could offer the luxury experience it strives to promote.

Just had a lovely 2 weeks at the Royalton Grenada. Staff were all so friendly and helpful. Vibe team of Kimikka, Kianna, Kaunda and dj kaotic were awesome and so entertaining. Jeremy and Kelson from Royalton fit had us doing aqua aerobic which I enjoyed. First time i did this while on holiday. Don't let the bad reviews put you off from coming here. We had a great time, and will be recommending this hotel to family and friends. A holiday is what you make it.

We had our safe broken into the first night we were at the Royalton Punta Cana. We booked dinner at the Italian restaurant, ate and came back to find our safe open. $210 us dollars was missing. We called hotel security and they said they would investigate. 3 days later we were called to the lobby and shown proof that at 6:20pm and 7:06 pm staff had entered our room while we were at dinner with our Do Not Disturb sign on the door. I had asked why the hell would they be in our room? They said towels.....I said what twice? I was denied access to the proof so I could call the authorities and speak with Sunwing. Nothing was compensated at all and nothing happened. If you are going to stay here bring a luggage locks!!!!

During my 5-night, 4-day stay, I didn’t leave the resort grounds. However, even with my valuables carefully secured, several items went missing from my room: a sweater, around $150 in cash, and my credit card.

Here’s what happened:

Missing Belongings: I hung my sweater in the wardrobe, kept my cash in my backpack, and locked my wallet with my credit card in my suitcase.

On the morning of my departure, while waiting for my 11:20 a.m. airport transfer, I realized my sweater was gone, along with $150 in cash. Shortly after, at around 10:40 a.m., I received alerts from my bank about unauthorized charges on my credit card, totaling approximately $5,000 CAD.

Arriving in Canada without my sweater, I was left wearing a short-sleeve T-shirt in near-freezing temperatures (about 3°C). Additionally, my bank informed me of six attempted charges in the Dominican Republic on my card, four of which were successful. This ordeal could cost me up to $5,000 CAD—nearly two and a half months of my income—with no guarantee of recovery.

Don’t Stay Here Unless You’re Ready to ‘Donate’ Thousands to the Local Economy :)

Arrival
We were warmly welcomed by Elena at reception, the check-in process was smooth and efficient.
Although we did not receive a complimentary drink upon arrival, the overall experience from check-in to being escorted to our room was positive.
We were lucky enough to have a room very close to the reception and main entrance.

Room 🛌
We were booked in as a couple for our Anniversary, there was only one bath robe in the room.
The room, though small, was very clean and beautifully maintained. However, the bathroom lacked hand wash and shower gel, although shampoo and conditioner were provided. The towels were in excellent condition, and the shower was particularly impressive.
We had the most beautiful view from our balcony, it was mesmerising 😍
Our room was cleaned daily.
Alena was a true gem, she kept our room spotless every single day! Lovely lady with a wonderful smile.
Shower gel had run out for the whole duration of our stay.

Food 🍴🍸
The decor at the Taj was beautiful yet the food was disgusting! The food was bland, the cocktails were a 5/10 but most of the staff were lovely.

Ma Maison
The lady that checks the booking was so miserable, if looks could kill!!!! 😫
Steak was amazing, the chips were dry.

Grazie
The steak was soooo amazing! 😍
The cocktails were ok.

Beach cleanliness
Very clean and beautiful 😍

Staff
The majority of the staff were lovely, a few looked like they didn't want to be there, very miserable.
Adrian at the egg station was amazing, such beautiful energy.
Danielle in entertainment was super lovely, her energy was top tier 👌🏾

Excursions
Janelle is fantastic!!!! 😊

Island Tour
We chose St James Travel and Tour for our excursions, Andy gave us a wealth of information, we had a full run down of the history of Grenada and every stop we done.
We done the Island excursions, this covered Concord Waterfall ⛲️
Chocolate Factory 🍫
Rum Distillery 🥃
Grand Etang 🐒
Nutmeg Museum, a lovely meal and drink.
The excursions cost £125pp.
The mini bus was fully air conditioned and clean.

Our second excursions was snorkeling to the Underwater sculpture Park with First Impression snorkeling, this was an experience of a lifetime! The whole team were amazing, especially Kurl who instructed me through the whole tour.

Exercise 🏊‍♀️ 🧘‍♀️ 🏋‍♀️
Crystal and Kelson were absolutely amazing with the aqua aerobics!!! The energy was on point, it was fun yet intense.
I will definitely be attending all their classes over the next 2 weeks.

Issues we encountered.... 😖🫥😶

Monday, 21st and Tuesday, 22nd: The buffet was unexpectedly closed on both days, and we were not informed of this until the day.

Tuesday, 23rd, Wednesday, 24th and Wednesday 30th:
We were informed that the hotel had run out of straws.

Wednesday, 24th:
While I was showering, the water unexpectedly cut off for over 10 minutes, leaving me covered in soap and unable to rinse off.

Thursday, 26th:
I requested an iron twice as we were preparing for an excursion. After waiting for over an hour, I had to make a third call and express my frustration to avoid missing the excursion. Only then did the iron arrive.

Upon our arrival on Saturday, 19th, our fridge was fully stocked, but this was the only day this occurred.
While the fridge was replenished daily with water, we went four days without beer or juice despite leaving a note on several occasions.
Each time, the note was clearly seen as the $5 tip I left with it was taken, yet the issue persisted. Beers were finally provided on Thursday, 24th.

Friday 25th
On Friday, the 25th at 3 a.m., I placed an order for room service. After waiting for an hour and 20 minutes without receiving the order, I called to inquire about its status. The representative I spoke to informed me that they were unaware of the order and needed to investigate. Upon checking, I was told that two of the items we had ordered were unavailable. Had I not followed up with the call, we likely would not have received the order at all.
The order arrived, yet they forgot my cheesecake.
Room service do not inform you of unavailable items until they confirm that your order is on its way.
If we had been informed earlier of unavailable items, we could of made alternative choices.
We ordered room service 4 times, items were missing every single time.

Omega at Nibbles needs customer service training! She was so miserable!

Really disappointed with the Royalton in St Lucia. Check in was long, wasn't advised to download the app or book restaurants which we actually needed to do...The room needed to be fumigated due to a Mosquito infestation and cockroaches, hair left on the floor. This was rectified once we complained. No optics in the room and the bar was rarely re-stocked. Entertainment was cancelled regularly due to nobody signing up but the team didn't approach anybody, shouting over a microphone is not going to draw people in. Pool and loungers were dirty. Food was samey.
Thank god for Craig at the pool bar, Kisha, Vijay and Travis in entertainment. Desma at the pool bar needs relocating as she doesnt fit the vibe, she is too rude and miserable.

I arranged a holiday for me and my mum to return back to Antigua where my mum was born. I was turning 55 on 16/09/2024 and Mum was turning 85 on the 25/09/2024
I chose for us to go to Royalton Antigua, An Autograph Collection All-Inclusive Resort. i wanted to give my mum the 5 star experience. I booked 10 nights - I would have to admit that it was my worst choice I have ever made. I changed room twice - one of the rooms the shower unit was leaking, when you had a showed all the bathroom floor was soaking wet which was very hazardous for an 85-year-old women. After reporting a number of times over 2 days finally they came to the room, they were unable to repair the shower and we was moved. The food/service was well below the level of expectation, not all the restaurant that was stated on TUI web site was not open. The restaurants that was open had a limited choice. Then you had to make a reservation via an app that was not working. The buffet style dinner restaurant was only open 2 night throughout the 10 nights we was there. The hotel is not made for the elderly to walk to any of the eateries is minimum of 10 min walk. The room temperature with either cold or freezing cold. THE WHOLE HOILDAY WAS HORRIABLE ....... I feel embarrassed for my poor choice, spoiled an experience that i will NEVER get back. I am still waiting on my refund for my deposit US$200 that was taken from Credit Card 8 days after returning home.

Royalton (CHIC) Resort - Punta Cana, Dominican Republic.
Although, Royalton Resorts provide a facility to buy genuine Cuban Cigar for their clients, be very careful when buying Cigars from this particular Cigar Shop/Lounge as some Cigars are counterfeit and do not match the Habanos validity product standards and some boxes have fake labelling and product inside, so make sure you take a Cigar Inpector tool kit if you are looking to Buy from one to these shops.
Also, the shop says they guarantee there product and i bought +$4,500 worth of cigars in June-24 and i am still waiting for replacements. Royalton Resorts also do not get involved, which i find is strange considering the Cigar Lounge is actually a service provided by the Resort, just be careful and do your own due diligence because it could be very costly

Our food took 2 hours to come(in the steakhouse) and when it arrived it was cold and half the orders were wrong. The service in this place is shocking !

My husband and me have recently returned from The Hideaway at Royalton, Trewlany. We stayed from 23rd June - 3rd July in Room 633.
We went to this hotel because we had previously stayed in the Royalton in Cancun Mexico and expected the same 5 Star service, but how wrong could we be. The service in this hotel was non existent, awful , dreadful and it is definitely not a 5 Star hotel !!
To sum the service up, the Jamaican staff will only do what they are paid to do and nothing else. For example, we watched 4 staff walk past a water bottle which had been left on a path, before someone picked it up (it must have been their job!). There is a lady in the International restaurant that just walks around with a water jug – she rarely did anything else!
Service for Breakfast/Lunch in the International Restaurant is truly unbelievable. Most times we had finished our breakfast before being offered any coffee. Tables are not cleared and re-laid quickly so we would often sit at a table and had to find our own cutlery. You never get a spoon to stir sugar in to your coffee (if you ever get one). They stack plates and cutlery up at the side for you to look at when you are eating. There are plenty of staff but many of them just walk past tables that need clearing, wiping or re- laying, - it goes back to what I saying, they only do what they are paid to do and nothing else.
The service at Reception is appalling. They will start dealing with your query and then get very easily distracted or disappear into the back room, they leave you wondering what is happening, they don't keep you informed and even when they have dealt with your query, they don't tell you that they have!
The food overall was very good with a great choice of 11 restaurants. I would recommend the International Buffet (for the food, not the service), Italian and the Steakhouse. But if you want a quiet, relaxing meal then don’t go to Zen. We thought the food was tasteless and the loud singing and banging of knives was extremely annoying.
The rooms were a bit shabby and could do with painting in certain areas. The cleaners were BRILLIANT though and cleaned our room every day. They were friendly and polite and did a great job.
You can get lovely coffee and cakes from the coffee shop. But the service is not quick because the staff tend to spend most of their time talking to one another before they get round to serving you - apart from one young slim, tall gentleman that works in there and he was always polite and friendly.
The beach was gorgeous, it was kept clean and there were plenty of sun loungers and towels. The team that look after the sun lounges and drinks were very happy, cheerful and friendly doing the jobs they were paid to do.
There are plenty of security guards on the beach but I really don't know what they do. They certainly do not stop all the very annoying sellers that walk up and down the beach all day and will try anything to get your attention – ie. Pointing, whistling, shouting. It would be so much better if the Royalton staff stopped them coming onto the beach.
On numerous occasions we were asked by various life guard staff, if we had a cigarette which we could give them. Not what you would expect from a 5 star hotel!!
My husband and me will definitely not be going back to this hotel and I really feel that all Royalton’s should provide the same high level of service which ever country you are in.

So I went to the resort in DR during the weekend of the 4th of July. These past 4 days has been the worse days I ever encountered. As soon as I arrived I slipped and fell in the dining room area. The used some type of coating that was very slippery. I was ignorant of writing an incident report and they used that against me later. Next, one of my friends had a roach in their room(Diamond Club Room), Then I sat in a broken chair in the Italian restaurant and fell. Lastly, I cut my foot on their step in the pool and they refused to cover any of the medial charges.

Pedrito the manager was suppose to meet with me in the morning because I wanted a picture of my foot which I know they have because 20 people took a picture of it and suddenly he's in a meeting. Pedrito also said that none of my other incidents matter because there were no reports even though his staff never gave me any option to write a report. I had to get 5 stitches in my foot and another lady cut her shoulder. He refused to do anything to help me get the pictures of my foot, or any compensation for anything. I was forced to pay out of pocket! This place is filthy and I wouldn't want anyone to go to this place. Let's see if I even get my $200 they asked for the room. I asked for a number and they gave me an email smh. I will never go back.

We stayed at the Royalton Chic Antigua between the 2nd and 16th of May 2024
When we arrived we were told to expect the unexpected but we didn’t even receive what we were expecting or expected to get what we got.
This review is written with absolute disappointment and honesty. A new so called 5 star hotel/resort and not to mention the poor response we received through our complaints/concerns and issues, from the overall General Manager at Royalton Chic Antigua or Tui and Tui Rep throughout our stay and since.
We spoke with Mr G of Antigua and Barbuda Hotels and Tourism Association onsite, who told us he would pay for a transfer to a 5 star hotel at any cost . He told us unfortunately he had to get this hotel open and run with it and pay the consequences for when the World Cup cricket commences in June and that he couldn’t promise that our experience would improve by the time we left. He made Tui aware of this but Tui didn’t come up with his offer.
We furthermore remained hopeful of Tui reimbursing and compensating us on our return, although it seems loyalty means nothing to Tui.
Unfortunately, we were not informed prior to travel that we could have had this holiday cancelled and fully refunded or offered an alternate hotel as some customers were, due to incomplete and ongoing building work. Bearing in mind we also contacted Tui 29th April 2024 to ask if this hotel was complete and ready to accept guests and we were told they were.
We have travelled the world for over 25 years and have never complained, we understand there are teething problems with new hotels.
We have visited the Royalton St Lucia twice and their standards outweigh this hotel. Even the standard room at St Lucia knocks the spots off the Diamond Club room at this resort.
They mentioned 7 restaurants and 5 bars on their website.
Only 2 of the 7 restaurants advertised opened daily along with the buffet. However, the buffet closed for lunch and evening meals the last week of our stay. The beach bar never opened the whole time we were there. The sports club never served drinks or food. The overwater restaurant was only available to Diamond Club members or paying guests and not as advertised prior to our visit.
The Taboo Bar should have opened between 10.00 - 23.00 but didn’t open until 17.00 at the earliest.
The rolls and sandwiches at Insomnia cafe were stale/hard by lunchtime.
We were served cold/incorrect food or waited up to 2 hours for orders at the restaurants or never received our orders at all.
We paid full price for a luxury 5 star experience and received less than advertised. We were mis sold this long awaited break by Royalton and Tui.
We endured 2 floods whilst there due to inadequate drainage at this part new build/renovated property.
We had to wade through sewage/rainwater/mud to get back to our room. Ground floor rooms were flooded. The roofs on first floor restaurants leaked.
One of the affected pools was left full and hoovered/with chemicals added for 5 days to rid the bacteria. The jacuzzi was emptied and left unattended until refilled later that day. So many issues that we cannot mention them all.

In the meantime, we would like to give a big shout out to the frontline staff who tried to their best and we thank them and to the beach vendors who helped us out with trips.
The resort was short staffed so please be patient with the frontline workers as they are under pressure and embarrassed and are doing their best ❤️
If there were as many staff as were construction workers (350 construction workers we were told - creating extremely loud noise day and night throughout our stay) the frontline workers would have been able to cope better had they had the facilities/ingredients and adequate training to do so.
If you’re visiting this hotel in the near future then please be careful of the health and safety issues here. We reported so many whilst here of which weren’t addressed. Hopefully nobody gets hurt at this resort but should the case arise then we have photo and video evidence of all the health and safety issues we reported/recorded. We also have photo and video evidence of the restaurants and bars that were not open and of all the other issues we encountered to back us up.

I had a great flight and my first couple of days in Havana hotel was great, friendly people and more importantly IF YOUR TRAVELLING ALONE I had access to wifi.
I WRITE THIS AS IT HAPPENED .
so apologies for spelling errors
I then came to HOTEL VARADERO 😱
No WIFI AT ALL IN THE ROOMS or around the resort , it barely works in the reception area .
I SAY THIS AS ITS DANGEROUS FOR A SINGLE WOMEN TO BE MORE VULNERABLE AND NOT SAFE .
You can’t call for help ??
You can’t talk with your love ones ?
You can’t get any messages?
(If you want to go someone secluded then this is the place for you).

A man followed me to my hotel room (pictures will be included as I filmed him
From the peephole )
I walked back to my room 9pm and closed my door . There was knocking and someone saying lady open up.
He then started to shout - OPEN UP THE DOOR.
I was so scared I tried messaging the butler (SILLY ME NO WIFI) I totally forgot the room phone .
I waited for a while and armed myself with a bottle and a hanger and opened the door.
He was not there
I ran to reception crying and asking for help ???
They took a while but security guard came and I told him the whole story .

We went to the restaurant to find out his room number ,
I asked to be moved for me to feel safe ….i was told don’t worry we will post a security guard outside your door ???
The butler cam back and said don’t worry I will stay with you .
He asked me if he could get me something, I said yes a drink please.
That was at 9.30pm ….
BRYAN THE BULTER NEVER CAME BACK 😱😢 he Abandoned me to my fate.
I could not sleep all night and when I opened the door to my Surprise, there was no security guard outside outside the door.
THIS IS A VULNERABLE SITUATION FOR A SINGLE WOMEN TO BE IN.
Not safe at all.
No reception call to see if I am ok , did you sleep okay - nothing .
I had to stay in my room for my own protection (wasting my money , time , enjoyment etc).

I have now armed myself with a spray bottle and a water bottle just in case I have to protect myself again .

My warning ⚠️ to all single or solo travellers is this
1. DO NOT STAY IN A HOTEL THAT DOSE NOT HAVE WIFI IN THE ROOMS
2 DO NOT HAVE ICE WITH YOUR DRINKS AS ITS TAP WATER.
3 people have gone down with tummy issues.
3. MAKE SURE YOU TRAVEL WITH PROTECTION
4. MAKE SURE YOUR ROOM
IS AT THE FRONT AND NOT AT THE BACK OF THE HOTEL - no one will hear you if in trouble- especially if the neighbours are out in the complex
5. DO NOT BOOK INTO ANY HOTEL THAT DOSE NOT HAVE CAMERAS 🎥 no one will see the CRIME.
6. MAKE SURE YOUR PHONE IS CHARGED.

Still this morning no one has approached me to see if I am okay
I want to leave as I don’t feel safe here but it lands on deaf ears
I am so scared right now
I have to make sure I don’t walk in quite places, have to keep looking behind my back just in case he try’s something
This may be my first and last solo trip. UPDATE I still was not informed as to what actions they took in regards to this man following me, nothing was done.
Please make sure you get the love Cuba information when you arrive as its important information that could really help you out. AGAIN the hotel failed to share this information leaflet which is diabolical considering it has all the numbers & names of who you can reach.

My party of 9 recently stayed at the Royalton Hideaway Riviera Cancun for 10 days in April 2024. Overall, our experience was a mix of highs and lows. Let me break it down:
The Good
1. Proximity to the Airport: The hotel’s location, just a 20-minute transfer from the airport, was incredibly convenient.
2. Fitness Facilities: As someone who has stayed at various hotels of this style, I can confidently say that the gym, fitness classes, and instructors at the Royalton Hideaway were exceptional. Kudos to the fitness team!
3. Entertainment and Activities: The entertainment team did an excellent job. There was something for everyone, and even those who preferred a quieter experience found peaceful spots in the resort. The Vibe team deserves special mention for their engaging activities.
4. Spa: The spa facilities were top-notch. We indulged in all-over body massages, which were worth every penny. Remember to negotiate with the spa sellers by the sunbeds for better prices.
5. Pool and Layout: The pools were pleasant, although a tad cold. The overall layout of the hotel worked well, and there were always sunbeds available.
6. Coffee and Ice Cream: The coffee and ice cream parlour was a delightful treat, with little to no queues.
The Okay
1. Restaurants: The dining experience varied. The Japanese restaurant stood out, especially the Hibachi table. The buffet was consistently good. The food at the steak restaurant was good but cold plates meant the food cooled quickly. The Italian restaurant was OK, while the Mexican, Indian, and Caribbean restaurants fell well short. Service was hit or miss, except at the Japanese restaurant.
2. Room Service: Punctual and acceptable in terms of food quality. The snack bars around the resort were also okay.
3. Portable Speakers: Fortunately, they are not allowed in and around the pool areas as this has caused an annoyance on previous holidays, we only witnessed one occasion where this rule was flouted.
Not So Great
1. Drinks: Cocktails were inconsistent—sometimes too weak, other times too strong or incomplete. The upstairs bar near the entrance seemed to handle mixing drinks better.
2. Shop Prices: Be prepared for steep prices on anything you buy in Cancun.
3. Smoking and Vaping: Despite being a non-smoking and no-vaping hotel, enforcement was lax. Guests openly vaped around the pool areas, and even smoking occurred at the main undercover bar without any challenges.
The Very Bad
1. Tipping Challenges: We faced difficulties with tipping due to the lack of 1-dollar bills. The ATMs only dispensed 20-dollar bills, which couldn’t be changed anywhere within the resort, we tried the Casino, Check in, Shop and Concierge to no avail. As a result, we could only tip for evening meals but couldn’t tip the bar and waiting staff adequately. Their service deteriorated over time, and we encountered very unfriendly responses.
2. Beer Restocking: After a few days, none of our three rooms had beer restocked in the fridges. Other items were replenished, but this oversight affected our experience.
3. Bar Staff Attitude: Some bar staff became aggressive, instructing us to bring pesos next time. Towards the end of our stay, waiting staff stopped visiting our group altogether. We were told on the day before leaving that we could only order 2 drinks per person at the bars and if we wanted to order for our group, we would have to order via the waiting staff. This was not possible as the waiting staff had stopped visiting us at our tables and sunbeds. As a result, we spent our final night in the sports bar and missed the entertainment etc.
4. Hotel Response: The day before we left, we had enough and tried to speak to the management. Our complaint to the hotel didn’t yield the expected apology or resolution. Instead, we received a generic acknowledgment that our feedback would be considered.
Final Thoughts
Despite its potential, the Royalton Hideaway Riviera Cancun fell short due to these issues. We’ve had fantastic holidays at other Royalton resorts and in Mexico before, but this experience has left us no desire to return to Mexico or another Royalton hotel especially given we had paid £20k for this experience.