Royalton Resorts Recenzje 112

Purchased a timeshare and they ripped us off big time. They did not do what they promised and the site that they gave us to book was not the sight they presented in the presentation. Do not purchase from these people. They tell you that you cannot use the timeshare for 30-60 days and this is outside of the cancellation period, they took double of what they should have been taking out of my account, they are rude and nasty and do not answer calls or emails, the list goes on. Very bad experience and I will not recommend them.

Me and my family recently had a 2 week holiday at this hotel which was great. We checked out Monday 23rd June.

On the transfer bus I realised I had left my Rolex watch in the bathroom I reported this straight away to a TUI rep who rang the hotel to inform them.I have since been told the watch was not in the room
We was on the phone to hector in customer care he said he was in the room with security and the watch was not there .

Royalton splash Cancun

Stayed at Royalton St.Lucia. From June 24th -July 1, 2025. It was God AWFUL. Was not provided anything we paid for on the trip. Do not waste your time or money. The worse stay ever. No customer service. No one cared to make anything right. No power in room. No AC and they kept saying no other room’s available. Elevator was out. No reservations to eat at the restaurants were honored. No of the amenities were provided as a diamond club member. I HATE THEM.

I just returned from the most incredible vacation at **Royalton Cayo Santa Maria**, and all I can say is: WOW. From start to finish, this resort delivers true luxury, genuine hospitality, and unforgettable memories. As soon as I arrived I was greeted with a warm towel and a drink then was swiftly handed my room key and the week began.

First, a huge shoutout to **Javier**, My butler—what an absolute gem! He went above and beyond every single day, making sure I had everything I needed (often before I even asked). Whether it was helping with dinner reservations, arranging special surprises, or just checking in with a warm smile, Javier made me feel like royalty.

And then there’s **Juan Carlos**, the beach bartender, who kept the good vibes flowing! Not only does he mix the most delicious cocktails (his mojitos are next level), but he does it all with such energy and charm. I always looked forward to seeing him—he’s truly the heartbeat of the beach!

The **entire staff** is something special. Every single person I encountered was kind, warm, and beautiful—not just in appearance, but in spirit. You can tell they genuinely care about creating a magical experience for guests.

The resort itself is breathtaking: stunning architecture, lush gardens, and one of the most pristine beaches we've ever seen. It was peaceful, romantic, and the perfect place to relax and reconnect with yourself.

This was more than just a vacation—it was an experience I will never forget. I left with a full heart and can’t wait to return to my little piece of paradise. Thank you, Royalton Cayo Santa Maria!

Royalton Riviera Cancun we stayed here on the 11th of June 2025 we found the resort tired and in need of a facelift. The rooms were tired the furnishings were not updated. The à la carte restaurants were hit and miss often the delivery of food was not acceptable over seasoned under or overcooked. The staff were not attentive and you could tell that there was just looking to get the shift over with.
The hotel itself had lots going on. There was a variety of pools and sun bathing areas that were kept clean and tidy. The beach was covered in seaweed which left the water a brown colour. I know this is nothing to do with the hotel but it was just a little bit of a let down for us we did however book a catamaran tour through the hotel we waited around after messaging them and we were left behind. we took a later schedule trip that apparently they had upgraded which was not true but we had a good time there overall especially seeing the beautiful peppermint ocean of Cancun itself.
all in all I’d say the hotel is a 3+ star not a five style luxury as they are saying daily over the TV

A True Review of Royalton Splash – Cancun

Check In and Check Out

Ensure that you are queuing in the correct lane otherwise you will be the last person to be served. There is no clear distinction between check -in and out queues at the reception and staff is pretending they’re busy and can’t see you – they’re oblivious to the fact you’re travelling with kids and been first in line. If you’re being billed for additional services to your hotel room, cross check your bill and ensure you have written confirmation of any ad-on’s as hotel will bill you for good and services you never received or inflate the one you have. That said the coach pick up will not take you onboard unless you have written confirmation – a ticket confirming check-out.

Restaurants

Hotel have number of restaurants you can pre-book for dining 2 days in advance. The authenticity of the cuisine served in each is questionable. You may be better off in the buffet dining area which offers variety of different foods; the service and table attentiveness is very good.

Bars

Serve number of alcoholic drinks although soft drinks selection is very poor. The pool bar’s run-out of clean glasses very often so is good to have your own top up cup.

Staff

Combination of all - attentive and not so much so; there is a vide expectation to tip, so if you want a good service have bunch of $1 in your pocket. On that note, staff is counting their tips in front of you very often especially in the bar and coffee shop area.

IMPORTANT – BE AWARE OF MISS-SELING

There are a bunch of random hotel representatives in the lobby area who will offer you upgrading to so called ‘Diamond Club’. Be aware as what they’re selling you doesn’t really exist and only sounds good. They will promise you butler services, access to VIP areas with better choice of alcohol and food selection as well access to variety of hotels worldwide and discounted flights – they’ll even give you free 7-day stay in your next holiday destination. This is all lies – food in VIP area is the same as in the ordinary buffet in fact Diamond Club breakfast area has fewer selection of food than the main restaurant but expectation for tipping higher. There are better choices of alcohol in Diamond Club but if mixing with soft drinks is more diluted. The access to range of hotels as per advertise is overinflated and you will benefit from them only if signing up for a 10-year membership – do your numbers in such a long membership you have already paid for it 3 times plus. The discounted flights only work if you are coming from North America which have favourable flight prices regardless of you being part of the scheme. What nobody is telling you is that you have 5-days cooling off period and you’ll lose your deposit if cancelled regardless of it being within cancellation period. The deposit is being charged in two set of payments for that reason, as so-called administrative fees are part of it and are no refundable “no matter what”. In fact, you may end up with outstanding bill to pay as they will charge you $150 per person per day for being part of Diamond Club. On that note, when cancelling you will be made to sign agreement of not disclosure; you’re not allowed to speak to anyone about your experience with the Diamond Club, especially the media, write negative feedback or claim anything with your bank. Failure of adhering to it will result with you being responsible for paying FULL outstanding amount on the package you have selected (thousands of $$$) and prosecuted. PLEASE google search DIAMOND CLUB or PRIME membership Royalton Hotels and read it before signing anything – this is an ongoing SCAM many have fallen victims of.

HOTEL

The hotel is claiming to be 3-years old but not sure how true that is, as is looking tired in places and this understatement. The overall facilities are great especially when related with keeping kids occupied – Royalton has the best Kids Club I have seen, and been around the block few times, pools, slides, lazy river, gym, football and basketball court - can’t fault any of it.

ENTRETAIMENT

There is something to do – see every night, for all ages. You’ll have movie night, magician night, karaoke, white disco, Mexican night and more, but if you’re staying for more than 7-nights the entertainment is repeated so you’ll see twice the same thing. The pool activities are good too, different pool has own activities and these are changing daily.

Contracted Cyclospora whilst at Royalton Splash cancun, which is bacterial infection caused by water contaminated with Faeces...... AVOID AT ALL COSTS

Second royalton I’ve been to, first in Grenada, now royalton riviera splash Cancun rooms good food mediocre, but you won’t starve, but trying to get served for drinks at any bar is a nightmare, unless you are an American!!!!! Vowed I’d never go to a royalton again after Grenada, but gave it the benefit of the doubt, but will never book another one ever again, been all over the world and stayed in RIU hotels, much better class of service, they don’t care if your American or any other nationality, don’t bother visiting this hotel, we had dirty cups at breakfast two days in a row , had to ask more than once for high chair every day , they sit you at a table then you have to ask for tea etc several times daily . Worst experience ever for lots of expense , gave one star because I had to, went for my daughters special birthday, wish I’d picked a different hotel. At breakfast today was horrendous,every day required a high chair for my 1 year old grandson, always have to ask several times , my son in law had to feed him in his arms , asked 4 different people for the chair, eventually complained to a manager, he disappeared, waited another couple of minutes, then 3 different people arrived and we ended up with 4 high chairs the second chair was placed at the side of the one my grandson was eventually sitting in the server just left it and walked away, my daughter had to move it because it was in the way, they were sniggering as they walked away absolutely disgusting service, hotel not bad , but the staff, especially Jonathan in the buffet restaurant and Beatriz at the dips pool bar are rude and unaccomadating ,in every aspect of the hotel none of them were a pleasure to be around , and it seemed we were a burden, they were stood laughing when we complained about the chair, will never stay at a royalton ever again , it’s the 2nd one and definitely the last…….. Don’t waste your money

Stayed at the royalton st lucia from 9th may to 19th may this year, was dissapointing as this hotel was not a 5* it was run down in certain areas, on arrival double booked didn't have my room ready took nearly 2 hours to find a temporary room which was inconvenient. The staff weren't very friendly, the service was bad. The food wasn't great nor in the so called top reastaunts, the sun loungers were grubby. Waited over half hour to get served at any bars. Overall was way over priced wouldn't return.

Royalton splash punta cana it's a beautiful resort, very well thought out and it has plenty to keep you occupied. A good selection of cafe's, bars, swimming pools and restaurants with a wide variety of cuisine's.
The vibe team do an amazing job.
We stayed in building 29 room 130 and opted for diamond club.
The room was cleaned every day and the mini bar was well stocked and topped up daily.
Our butlers Daniel and Sidney checked in with us every day, booking restaurants checking everything was okay in our room, sorting our welcome gifts and when my partner fell ill (kidney stones) they sourced what he needed in order for us to enjoy our holiday they really went above and beyond their Job Roles.
Margaretta who seemed to be everywhere (beans, social bar and other places inbetween was always very friendly and welcoming another one that went the extra mile to ensure we enjoyed our vacation.
Although we were at splash we frequently visited the Punta cana side, franchesco at Marche was a star always smiling, friendly and very accommodating.
Most of the staff were friendly and welcoming.
The beach is beautiful, however due to how we were treated there we visited it twice, The service at the Diamond club beach needs to be re-evaluated as we were invisible there. Even when queuing at the bar we were ignored while others were served straight away (this is where it loses a star)
I did think about bringing the grand children here next year but I've decided not to. There were a few issues that I fed back to the Butlers and they assured me the Managers had dealt with them. I would come back with my partner but I'd be very reluctant to bring my grand children here until I know the issues have been dealt with.

How can they improve? Now that's a question! Where shall I start?
Room: stank of mould and it took 3 days for someone to put a dehumidifier in there to help with the smell. Not that it did any good.
Supplies: The iron leaked terribly. We asked for a replacement, agsin it took 3 days after phone calls to reception and hunting down staff. No shower gel for 3 days. It's a good job we took our own. No shampoo or conditioner for 4 days. They miraculously turned up. No face cloths on one day. No hair dryer - it took 2 days for that to turn up. Cockroach scurrying around the room on day 3. I managed to kill it and it was still on the floor when we left. Grey towels which should be white.
The room stank from our first day until the day we left. Inadequate air filtering and rubbish design.

Food: I am currently under the doctor due to having really bad runs since I got home. We didnt eat anywhere else except for the hotel. The food was diabolical in all of the restaurants. Cold in the buffet room. Flies all over the food. The only food that was hot was the pasta made to order and the omelette in the morning, again made to order. Stale food, very unappetising and unappealing. The quality was worse than the old school dinners. The staff in the buffet restaurant were nice enough but their service acumen was very poor. Busy doing nothing whilst I stood looking for a clean table to sit at. I eneded up clearing a table myself and cleaning it too. I then sought my own cutlery whilst staff walked past me a million times. The Italian restaurant food was the worst I'd eaten. They have NO clue. The chef needs sacking. Rubbish food with zero taste. Tiramisu? You're joking. A home made amaretto biscuit soaked in coffee with cream piped on the top. I was so angry that I showed the waiter what tiramisu should actually look like and he said, I know, but the chef changed the menu last month and this is his take on it.
Brazilian restaurant- nice enough staff but again, the food left little to be desired. Low quality, tough meat (as in the main buffet restaurant). They need a new chef there too. The fish restaurant by the beach was no better. Nice staff but very low quality food.

Ambience was OK(entertainment poor)but how come the bars shut so early? We're in the middle of nowhere and nothing to do after 11pm. We aren't children!

For an all inclusive they had us by the short and curlies and didn't give us a positive all inclusive experience. The only eatery open between lunch and dinner was the burger trucks the beach. Condiments were scarce and everything in the pictures weren't on offer.
Found the icecream parlour and coffee shop eventually, selling the same stuff you could get in the main buffet restaurant but it was something, I suppose.

Conclusion: I wouldn't go back there. They only got 2 stars because the staff were friendly. I paid a lot of money to stay at the Royalton Bavaro in a Junior suite and it was such a waste. I thought it was just me but lots of guests were complaining.
Spend your money elsewhere is you want a great experience. Our trip was to celebrate my husband's birthday. Don't get me wrong, we had a fab time but only because we made it special. The RB would have ruined it had we allowed it to.

We stayed for 7 nights.

I stayed at the Royalton Autograph Hotel in St Lucia from 29th April to 13th May 2025, booked through TUI, and I feel compelled to share how disappointed I am.

Despite being advertised as a five-star resort, the experience fell far below that standard. After eight days in our junior suite, damp patches began appearing on the walls. Everything—including the bedding—became damp to the touch, and a musty smell worsened daily. My partner and I are both asthmatic, and the conditions were genuinely unhealthy.

Shockingly, we returned to our room one afternoon to find two men and a maintenance manager inside painting over the walls—clearly an attempt to cover up the issue, which they were already aware of. A friend staying at the same resort had a similar issue from day one and had to be moved three times. By the time the damp became unbearable in our room, I simply couldn’t face the stress of moving.

Other major letdowns:

No tea available at breakfast

No beer at the bar

Many cocktails were unavailable due to missing ingredients

Room service was unreliable (only came 2 out of 4 requests)

Food was consistently below average in taste and variety

That said, I want to give credit to our cleaner, Rufina, who was the one bright spot during our stay. She went out of her way to make our room welcoming and left kind messages daily, which we really appreciated.

For the price we paid, we expected a true five-star experience—not three-star service with major maintenance and food issues. I will be contacting TUI directly to seek compensation and hope others are aware before booking.

I am a long-time Marriott customer who has booked conventions, workshops, and large events that generate hundreds of thousands of dollars annually for this brand. I booked a solo trip to Royalton CHIC Punta Cana — my first international trip — to celebrate earning my master’s degree. Instead, I left emotionally drained, disrespected, and traumatized by an experience that exposed this resort’s utter lack of hospitality, racial bias, and complete failure of accountability — not just by the property, but by Marriott International itself.

My Stay: A Disaster from Check-In to Check-Out
Room Bait & Switch: I paid for a luxury king room and was silently downgraded to a double-bed standard room with mold, mildew, and a broken thermostat. No one told me. No manager addressed me. I only found out the next day — when I had to beg for answers. I was then left without a room for most of the day during the switch. No refund. No apology. Just silence.

Appalling Conditions: Both rooms had maintenance issues — leaking ceilings, non-working outlets, USB ports, cold mini-fridges, and faulty TVs. I reported every issue. Most were ignored. This is what they call a 5-star experience?

Towel Request Saga: I waited over 7 hours for towels and washcloths. Multiple requests — in person and via phone — were ignored. I was offered wine and strawberries instead (seriously?), but not basic hygiene items. When towels finally came, they were silently tossed in a bag on my door — while the white guests next to me received personal delivery with a knock. The message was clear.

Racially Charged Neglect: As one of the few Black American guests, I was consistently ignored or treated coldly by staff — especially compared to how lighter-skinned guests were catered to. I was skipped over at restaurants, denied poolside service, and glared at by staff in the gift shop. I was made to feel like a problem for existing.

Food? Unacceptable: Nearly every meal was inedible. Cold, bland, and poorly cooked. I lost weight during my trip because I couldn’t eat. Room service messed up every order. Restaurants served undercooked pizza, overcooked pasta, and even water that was visibly green. No joke.

Zero Communication: Closures weren’t announced. App was outdated. Locations were wrong. I had to chase staff for basic information. Every request felt like a burden to them.

No Privacy or Safety: Despite placing a “Do Not Disturb” sign on my door, housekeeping touched my personal items without permission. When I asked not to be disturbed, they used that as an excuse to deny me towels. Yet, oddly, they still knocked to offer wine and strawberries — proving their excuses were bogus.

After the Trip: Even Worse
Since December 2024, I requested to speak with a manager multiple times. I contacted Marriott International, who did nothing but refer me back to the same resort that abused my trust. I was told only the property could respond to compensation requests — a cowardly abdication of responsibility.

It took until APRIL 2025 for me to finally speak with someone — Yenifer Astacio (and her minion, Kenverly Cuevas) — who lacked any compassion and instead made excuses for the disgusting behavior of her staff. No accountability. No empathy. No resolution. Just more gaslighting and scripted responses.

And what did Marriott think my pain, stress, and degradation were worth?

5,000 Bonvoy points.

That's less than the value of a 1-night stay at a budget hotel. Absolutely insulting.

Final Thoughts: Don’t Do It
I left this resort heartbroken. My celebration was ruined. My body and spirit were exhausted. And Marriott has lost a loyal customer for life.

I will never book another personal or professional event with this brand again.

To Black travelers, solo travelers, and those expecting dignity, do NOT stay here. You deserve better.

To Marriott: You’ve lost my business, my trust, and my voice. And I will make sure others hear it loud and clear. Your bigotry and indecency will not prosper.

I recently stayed at The Royalton Hotel in Mexico and unfortunately, it was one of the worst hotel experiences I’ve ever had, especially for what is marketed as a five-star resort.
After traveling for over 24 hours, including an 11-hour flight, we arrived at the hotel around 4 PM hoping for a smooth check-in. Instead, we were handed a buzzer and told to wait in the lobby. After over an hour, the buzzer still hadn’t gone off, so I approached the desk to explain how exhausted we were and asked to speak to a manager. I was told to wait again. After another 30 minutes of standing in reception, I found out that the person who told me to wait was actually the manager herself! After two hours of waiting, we were finally given our room wristbands.
There are no clear signs directing you to your room, and no staff to assist you. After wandering around we eventually had to ask a maid to show us the way.
When we got to the room, it was a complete disappointment. The floors were dirty, the screen door was broken, the mirrors were cracked and painted over, the toilet didn’t flush properly, and the room smelled musty. Too exhausted to deal with it that evening, we asked for a room change the next day. Hotel staff told us to speak to our TUI rep instead of dealing with it themselves.
We eventually arranged to change rooms, but when the time came, nobody told us where or when to move. We returned to our original room to find our luggage being removed and placed into storage without any notice! After chasing the rep again, we finally got a new room a couple of hours later, which thankfully was much better — but the process to get there was absolutely unacceptable. The whole room change process took evenings. 3 days of pure stress not a great start to our holiday which we spent over £5k on.
The poor service continued throughout the stay:
* One morning, hoping to watch the sunrise on the beach, we asked reception if we could get a couple of towels. We were bluntly told it was "impossible," a word I’ve never heard used at any true five-star hotel.
* We booked a boat and snorkeling excursion through the hotel for our last day, only to be told that morning (after waiting around) that they had booked it for the wrong day — and blamed it on the system. We never got to do the excursion.
* The food at the à la carte restaurants was poor and hard to even book, thanks to a frustrating reservation system.
* If you don't wake up between 6-7 AM every morning, you’ll struggle to find a sunbed for the day.
* If you want to leave the resort, be prepared to pay $60 each way for a 20 minute taxi ride making it very expensive to go anywhere off-site.
* The gift shop is extortionate — we were charged $80 for two packs of crisps and two bags of Haribo. Absolutely outrageous

The only positive mention goes to Astrid, one of the few staff members who was genuinely patient, kind, and tried her best to help resolve issues.

I don’t usually leave reviews, but I feel it’s necessary to share my experience with Royalton, especially after the resort and its affiliates tried to silence us with a legal defamation agreement after our stay.

We booked our vacation through Trip Central, expecting a luxury getaway. Unfortunately, from March 26 to April 2, our experience was filled with moldy vents, a collapsing bathroom ceiling, broken furniture, and zero follow-up from staff. These issues were not only inconvenient but raised serious health and safety concerns.

While staying there, we were convinced to purchase a Prime Travelers membership — sold to us as a 2-week-per-year, VIP Diamond Club experience in premium swim-out rooms. The pitch was full of urgent pressure, but we were assured this was the deal of a lifetime. Once home, we realized many of the promises made weren’t in the contract, and the benefits were either misrepresented, missing, or unenforceable.

We reached out to Royalton, Trip Central, Sunwing, and Prime Travelers, but instead of resolving our issues, we were met with deflections and generic responses. After escalating our concerns, the resort sent my wife a “termination agreement” which included a shocking clause: they wanted us to sign away our right to speak publicly about our experience. It was essentially a gag order. The offer involved taking compensation in exchange for our silence, without any acknowledgment of the poor conditions or misleading sales tactics we endured.

We refused. And we escalated.

Our case is now with ProConsumidor, the Dominican Republic’s consumer protection agency, where we’ve requested full termination of our membership, compensation for the undelivered benefits, and damages for the unsafe room conditions. We’ve also provided evidence that our experience wasn’t an isolated incident, as this pattern of poor service, misleading sales, and post-trip silence seems widespread.

I’m sharing this as a warning to other potential guests. If a company resorts to a defamation clause to prevent you from speaking out, it’s clear they know they’ve done wrong. No one should be coerced into silence after a terrible experience.

Please do your due diligence before considering this resort or their Prime Travelers membership. Document everything, ask tough questions, and don’t be afraid to demand transparency. Stay informed, and protect your rights as a consumer.

Rooms great, comfy beds, plenty of water - slight smell of mildew but it is the air con! Food better than expected. Beach good - felt harassed by the local hawkers constantly - and an intrusion by the boom, boom of music the whole day till at least 10. We didn't plan to be at a teenage hotel!!!

This is not a 5 star resort by any stretch of the imagination. The building is shaby and run down. I have paid $8600 for a Luxury Presidential Oceanview suite just to have to deal with broken AC which was not fixed during the entirety of the duration of my stay. Staff was rude, especially restaurant staff, making faces and scoffing at us like we were stealing food from their children. Service was an absolute nightmare, 15-20 minutes to get a drink. Save your hard earned money go somewhere else. Even Cuba was better than this.

Just returned from a superb 7 day stay at the Royalton Grenada Diamond Club. The ocean room view was amazing!!! The attention to detail and excellent Butler service provided
by Jamie, Lindon and Bertrand was exceptional which contributed to a fantastic holiday. The resort was beautiful,clean with a variety of food,drinks and entertainment. All staff were pleasant and helpful. I would highly recommend.

Terrible experience at the Royalton St. Lucia. The food isn’t good at any of the restaurants and the staff seem disgruntled. I probably would be too if I worked there. Save your money or points and book elsewhere.
We shared the feedback with Marriott multiple times but they don’t care. Aside from a $150 massage credit during our stay (that we had to ask for multiple times), we received no points credit or adequate solution. So disappointing.

I was allocated a room with water dripping down the fire alarm , apparently from
Condensation in air conditioning unit. This kept us up for 2 nights. After multiple complaints and repairs over next 2 days this constant drip remained unresolved. Finally we were allocated a room with a non leaky ceiling !. Domestic staff were not up to scratch and often didn’t clean the room until late 5 pm or didn’t clean it at all despite clear sign on the door- please make my room. Please note this hotel is on the other end of the island so takes up to 2 hours drive .