Royalton Resorts Recenzje 111

I'd like to point out that our successful stay at this hotel was made possible by Luis, the lobby staff member. He helped us with literally everything; he was very discreet and professional. The room we were assigned was conveniently located for getting around. Overall, all the hotel staff were very friendly and professional.

I also want to say a special thanks to the hotel staff for ensuring we didn't encounter a single mosquito. Believe me, it's incredibly rewarding to not be bitten even once during your entire vacation, especially the kids :).

We just got back from Royalton chic, Dominican Republic. I’ve stayed in a lot of all inclusive hotels, all 5 star and worth it but this was rated a 5 star, which from experience certainly wasnt! The place is nice but needs revamping, the food is awful and I suffered from food poisoning the whole week. That’s the buffet, and the restaurants. Very poor. The cleaners did a great job cleaning the rooms and staff are friendly, but overall 2/5. Disappointing.

We booked Royalton Antigua through British Airways Holidays for our 2nd trip abroad with our 10-week-old daughter. Having both travelled extensively across the Caribbean—and visited Antigua previously—we chose this resort because we trusted the Autograph Collection brand. Unfortunately, the reality fell well short of expectations.

What the Resort Gets Right

To be fair, there are positives.
The bracelet room keys were a clever and convenient touch, sparing us the hassle of misplacing key cards—though guests should note the steep US$150 PER DAY fee if it gets lost. Most frontline service staff were warm and friendly, even if it was often difficult to get anyone’s attention.

We also genuinely enjoyed the coffee shop: bright, airy, and overlooking the lagoon, with great staff and a good selection of coffees, pastries, paninis, and gelato. The three à la carte restaurants were decent, and once the booking system settled after the first couple of days, it was possible to reserve tables with some advance planning. The Caribbean restaurant became our favourite, though on our second visit we were unexpectedly told there was “no room” for our stroller—forcing us to place our 10-week-old on a pillow beside us. Not exactly what we’d expect from a family-friendly resort.

Where the Resort Fails—Consistently

The buffet was a major disappointment: limited variety, mediocre quality, and poorly cooked dishes. We’re realistic about Caribbean resort buffets, but this was by far the weakest we’ve experienced.

Basic supplies ran out repeatedly, even during our first few days—water, orange juice, butter, yoghurt, straws, even certain main dishes. Rather than showing urgency or accountability, the hotel’s attitude towards these shortages was indifferent at best.

Other practical issues compounded the frustration. The onsite ATM was broken; a cash advance was available, but with an inexplicable 10% fee. One of the two lifts in our accommodation block was out of service, leaving a single, small lift to serve nine floors. With a pushchair, using the stairs wasn’t an option. We even learned to ride the lift upward first just to have space to come down. Our polite request for a ground-floor room was simply ignored.

A Widespread Problem, Not an Isolated Experience

Throughout our stay, we met an entire community of guests dealing with the very same issues—some even more severe. Many told us they felt ignored, dismissed, or outright insulted by senior management when they tried to raise concerns. Hearing these stories made it painfully clear that our experience was not an unfortunate one-off, but part of a broader pattern of neglect and poor leadership at the resort.

Customer Service—Where Things Went From Disappointing to Unacceptable

By day two, we contacted British Airways Holidays to see if we could relocate. By day three, we involved hotel Guest Services directly. This is when our experience deteriorated sharply.

The interactions with the Guest Experience Manager were particularly troubling. Rather than helping to resolve issues, the tone was dismissive, defensive, and at times openly rude. Conversations were contradicted or later denied entirely, creating an atmosphere that felt more adversarial than service-oriented. It was surreal, unprofessional, and far below the standard guests should be able to expect from an Autograph Collection property.

Despite our repeated attempts to find a solution, neither BA Holidays nor the hotel seemed able—or willing—to intervene meaningfully. Instead, we were offered 20,000 Marriott Bonvoy points in exchange for signing a non-disclosure agreement. We declined.

Final Thoughts

The frontline staff do their best, but the resort is plainly mismanaged. The guest services department—particularly under the leadership of the Guest Experience Manager—requires urgent and comprehensive customer service training. Meeting so many guests experiencing the same issues only reinforced that these failures are systemic, not isolated.

There is potential at Royalton Antigua. But until the leadership addresses the deep-rooted operational and service shortcomings, guests—especially families—should approach with caution.

Royalton Hotel St Lucia. Right deserves its reputation as the worst hotel in St Lucia. Location great but hotel standards very poor. Staff don’t give a damn (must be paid peanuts). But worst of all …. The noisey entertainment. So loud every night, bong, bong drums, awful singers. Clearly failing to entertain so their answer is “turn up the volume.” Can’t escape the noise. DONT GO!

My experience at Royalton Saint Lucia compels me to warn future guests.
This resort markets itself as five star, yet fails to meet even basic expectations—let alone luxury standards.
🛎️ Communication and Service Failures
- It took three weeks to get a reply to my emails before arrival—unacceptable for any hotel.
- When my queries were finally addressed, they were handled by one staff member. Once off duty, the matter was dropped.
- My in-laws waited two hours at check-in with no apology.
- I requested a late checkout on departure and was told I’d get a call back. Over an hour later, still nothing. Perhaps the message needs to be sent to the moon and back.
🧼 Room and Facility Issues
- Our room was cleaned twice in seven days. The minibar was restocked twice, though it should be daily. Toilet paper was inconsistently replenished, and shower gel was missing from day one.
- Air conditioning was poor—not just in our room but across common areas. The heat was relentless.
- The resort promotes its app for reservations and service requests. It’s unreliable. A beach staff member (Eric) admitted it “doesn’t work most of the time.”
- Requests for shower gel and AC maintenance were marked “resolved” but never addressed. A chat via the app promised a reply in 15 minutes—it took two days.
- No iron or ironing board in the room—basic amenities you’d expect even in a roadside motel.
🤷 Staff Attitude and Hospitality
- With very few exceptions, staff were rude, dismissive, and condescending. This was unanimously felt across our party of nine guests in four rooms.
- No one helped with luggage on arrival.
- Asking for tea or coffee felt like asking for gold.
- Plates were removed while guests were still eating.
- One staff member even “steupsed”—a gesture of contempt that speaks volumes.
- When I raised issues at checkout, I was met with a flat “okay.”
- While waiting endlessly at the poolside bar, another guest approached me and shared that his group had experienced the same problems. This is not isolated—it’s systemic.
⚠️ Physical Condition and Safety
- The resort is rundown: marked walls, dirty windows, cracked tiles, broken elevators.
- I tripped on a raised tile and injured my foot. I have photo evidence of both the hazard and the injury. My foot remains sore, and I will be seeking compensation. No staff member asked if I was okay.
- Several in our group became ill after eating fish at the buffet.
- We encountered cockroaches, stale bread, and pastries that seemed days old.
- Broken glass and trip hazards were visible in the foyer.
🍽️ Dining Experience
- The dinner policy is baffling. Guests cannot be seated or order until the entire party is present. What policy is that? I’ve dined at Michelin starred restaurants and never seen such nonsense. It’s as if the resort is trying to mimic five star rules but applying them in all the wrong places.
- We were told to remove hats at the buffet, yet other guests wore theirs freely.
- Our party was turned away from restaurants for not wearing long trousers, while a man in board shorts was allowed in. The double standards are glaring.
- The food is appalling. I ordered udon noodles at Zen and was served spaghetti. I have photographic proof of this culinary insult.
🚫 False Advertising
- The hotel’s five star rating is self-awarded. It is not certified by any recognised body like AAA or Forbes. Based on our experience, this is a three star property at best—and that’s generous.
📝 Final Thoughts
Do not come here expecting luxury. What’s most disheartening is knowing this review may be buried and ignored. I’ve escalated my concerns to Blue Diamond Resorts, but expect nothing more than a generic reply expressing “concern” and promising to “address” the issues.
I raised a complaint while still on site, and not once was I offered any form of appeasement when speaking directly to staff. I will be compiling a portfolio of evidence—photos, videos, and testimonials—and sharing it publicly via social media and directly with Blue Diamond Resorts.

Have just got back from a 2 week holiday at splash, punta Cana, unfortunately very disappointed, the holiday was booked at the beginning of the year, but decided to upgrade to diamond club, just a few weeks before the holiday, we was in block 29, absolutely grim, mould on the walls, leaking air con, bed bugs.
Buffet restaurant was dirty, staff unhelpful. We decided to use next doors buffet, which was much nicer as were staff.
Hard to book into restaurants, closed more than open.
Butler met us first day, after that showed no interest, until last day.
Room cleaners were very good, but would be random what was topped up in the fridge.
5 out of the 7 of us, went down with a sickness bug, apparently people have been having this for several months at both hotels.
I went to Senegal last year for a lot cheaper, and the standards were much better.

Hi my name is Debbie I’ve tried numerous times with tui and the Royalton Punta Cana … my sons wedding was organised 2 years ago for this hotel .. 52 guests also flew out there with tui .. within a few days 46 people out of the 52 came down with sickness and diarrhoea mine was confirmed as ecoli not only in my stools but bladder too when I got back … I messaged tui whilst stuck in my room for 4 days saying I need help they said someone from the hotel will be there in the morning a dr .. no such thing ! The bride could not even eat and drink on her wedding day and I pushed myself to stay for the speeches then I had to go straight to my room with my daughter both being sick ! Tui just don’t want to know offering silly tui holiday vouchers to go go against with them it’s not that regognise what you done they have no compassion there need accountable someone hotel we had our fesses coming threw the sinks in bathrooms and they was on the list to not send people there but tui did totally ruins my only sons wedding day something needs to be done about this hotel and tui they really don’t care a month later I’m still suffering and my immune system is so low there was one year old baby who got it really bad so yet another month later her stools have been sent off again as she has reverted back to drinking milk no food .. she still has it mine seems to go then come back I had antibiotics from my doctor fro the bladder ecoli but apparently antibiotics does not treat the bowel .. so it has to go on its own which mine has not and that poor baby is still suffering there is about 10 of us still suffering something needs to be done the hotel needed to be shut down other guest in not in the wedding party were being sick outside restaurants the pool and in the pool ! We need help with this

We are currently back from what was supposed to be a relaxing holiday at the Royalton Punta Cana, and it turned out to be one of the worst experiences we’ve ever had. We travelled with TUI and have visited the Dominican Republic many times before, staying at Riu and Bahia resorts, but we have never experienced such lack of care, safety, or management as we did here.
From the moment we arrived, things went wrong. The fire alarm went off repeatedly through the night, keeping everyone awake, and it wasn’t repaired for several days. The swimming pools were filthy, with murky water and broken tiles, and even after multiple complaints nothing was done. One evening, my husband cut his foot on broken glass by the pool — other guests, not staff, came to help. Hours later the blood stains were still there. Shockingly, the hotel continues to serve drinks in glass containers around the pool and beach, despite this being a clear safety hazard.
The beach is nothing like the photos shown online or in TUI’s brochure. It’s covered in large sandbags, full of debris, and completely unsuitable for swimming. We had to walk to another hotel to enjoy the sea. Hygiene around the resort was also appalling — we saw glasses being washed by hand behind the bar instead of in proper machines, and often not even rinsed. No wonder so many people fell ill during their stay.
What made things worse was the total disregard from hotel management. Despite our repeated complaints, no manager came to see us. Staff at reception told us they “weren’t aware of any previous issues,” which is simply not true. The TUI representative on site defended the hotel instead of helping us, and the general manager should be ashamed for refusing to face guests and address such serious problems.
This was not just a disappointing holiday; it was a complete failure in safety, cleanliness, and customer care. We will never return to this resort and cannot recommend it to anyone. The lack of accountability and basic standards here is beyond unacceptable.

They catfish you on google maps with a central location and then your actual hotel is 45 mins away. I booked a suite in Montego Bay to only find out the actual hotel is 45 mins away in a different city. 2 google maps location but they only own one property in Jamaica. Shady Shady

I was very disappointed with the Royalton Splash in Punta Cana. Given the Royalton is a higher tier in the Marriott chain, I expected more than a 3 star service - I am a regular Marriott wherever I travel and this experience was just disappointing! While the staff were super-friendly and courteous, the issues were barely resolved- no ironing board in the rooms; only one power outlet by the sink; the sheets were damp (due to humidity) and though we had the fan and air-conditioning on it was still very warm in the room (my friend's room was MUCH cooler) - my aircon was not working working very well. The buttons on the phone in my room were broken so it was difficult to call for room service or guest service... The good thing was the shuttle between the other Royalton resorts which is where we spent most of our evenings as there was nothing happening at the Splash for entertainment... overall not much entertainment generally and the bars also closed fairly early at the Splash. The bartenders were clearly unhappy to work there as it was not easy getting service!

What I paid for and what was advertised was not what we received. We had so many issues that I will keep it to our top 3: our room, children’s pool and bars.

TLDR: I booked a diamond club presidential swim out to celebrate my anniversary. After traveling for 15 hours with a 1 and 3 year old, the room that I paid for was unavailable due to construction. Royalton never notified me of the construction or change in room prior to my arrival. My options at the hotel were: move to an “upgraded” room on the 5th floor that is 10-15 min further from the beach and not part of Diamond club, “voluntarily” downgrade my room to a non-swim out presidential closer to the beach, or decline to check in and leave. The children’s pool was unavailable for half our stay. Bars were consistently out of ingredients, including coconut, fresh fruit and rum. Yes, rum. Completely unacceptable for a “luxury all-inclusive” hotel.

Full story: I booked a stay at the Royalton St Lucia to celebrate my 10 year anniversary. I chose the presidential swim out as it provided easy access to the children’s pool, beach and restaurants. This is the only reason I chose Royalton, since I am traveling with a 1 and 3 year old. Prior to arriving, I was never notified that the hotel was under construction. 1 month prior to my arrival, I called the hotel to make sure that my booking was all set and was assured that my room would be available. “Your room is guaranteed” were the exact words spoken to me.

Travel took roughly 15 hours including flights and driving to the resort. When we arrived at the resort, we are told that our presidential swim out is unavailable and that no other presidential swim outs are available. Instead I am offered 3 options:

1. An “upgrade” to a penthouse suite. I used quotes for “upgrade” because this was not an upgrade. My original room would have been a first floor swim out, 1 minute walk to the beach, pools and restaurants. The “upgrade” is a 5th floor, 10-15 minute walk to the beach, pools and restaurants. As a parent: balconies, stairs, elevators and long walks are everything I wanted to avoid on vacation. 3 days into our stay we were moved to a suite closer to the beach. However, the better “upgrade” had no AC and a leaking hot tub.
2. A “voluntary” downgrade to a presidential suite without a swim out. This downgrade did not include any compensation to offset the price difference. This would have put us closer to the beach but elevators and stairs were still involved. Construction was ongoing in the room below so my kids would not have been able to sleep if I chose this room.
3. Decline to check in, leave and possibly receive a refund. This is completely unacceptable. I refuse to do that to my kids. If it was just my wife and I, I would have left and stayed elsewhere on the island. If I chose to leave, Royalton would not have compensated my airfare or airport transfer.

Ultimately, we agreed to the “upgrade” to salvage our trip. My kids don’t need to suffer because Royalton decided to be deceitful. It is unacceptable to not inform your guests that construction is happening and that my booking will be unavailable. The lack of options available is unacceptable. I am even more upset at being lied to 1 month prior to my travel. I would have happily rescheduled my trip or stayed at a different Royalton property. Having to make this decision at a hotel lobby after 15 hours of travel is disgusting. I was forced to sign and accept the “upgrade” since I had nowhere else to go.

The children’s pool being unavailable was very inconvenient. I’m sure Royalton does not care that they made a 1 and 3 year old cry for 2 days.

The bars and restaurants were consistently out of ingredients. Half of the menu was unavailable. The last straw was being told that they were out of ingredients for piña coladas, out of Rum, and out of plantains. Baffling.

Other nuisances: Jet skis drifting into swimming areas and hitting people, hot tub having a leak and draining all water, random guys selling weed on the beach, no consistency in drinks with different restaurants having different names for the same drinks, 4 clogged toilets in the main lobby and room. I have more complaints but I’m tired of writing.

💯 Recomendado
Fue una estancia genial, maravillosa atención de los trabajadores, excelentes cócteles, variedades restaurantes especializados, confortables habitaciones. Sin duda regresaremos el año próximo. 💯 Recomendado

Cannot give a valid lower rating. But would like. To do so
Had minor fall needing 30 minutes medical attention for aboutv30 minutes
COST OVER 4000 DOLLARS BUT As already MENTIONED THE HOTEL DOCOR EMMPLOYED BY HOSPITAL
JUST THINK FOR THE TIME AND SKILL

My family and I booked a much-anticipated trip to the Royalton Bavaro in Punta Cana through Sunwing Vacations, but our experience was filled with issues from start to finish.

Prolonged and Chaotic Check-In:
Our arrival was met with an hour-long check-in, even with young, exhausted children. Staff showed little interest when my husband lost his wallet on the Sunwing shuttle (which we could still see driving away). No help was given by either Sunwing or the hotel, and we had to resolve this on our own.

Loyalty Status Ignored:
Despite being a Marriott Platinum Elite member and paying for an upgrade, my status and benefits weren’t honoured because we booked via Sunwing (never again! We booked with Sunwing because they had direct flights and this cost us our entire vacation - also their planes are awful, small cramped and "dark flights" meaning no wifi or even charging ports). This was very disappointing as recognition was one of our key reasons for choosing this property.

Dirty Rooms and Unpleasant Conditions:
Our initial room was dirty with a persistent mildew smell. Stairwells near our room constantly smelled of sewage, and basic amenities like hand soap took a full day and multiple requests to obtain.

Unhelpful and Rude Service:
Most staff were indifferent or outright rude. Requests for assistance were routinely dismissed unless directly escalated to a manager. The only visible priority from staff not in management was trying to upsell us on paid upgrades or timeshares.

Water Park Compensation Mishaps:
As a form of apology, we were given water park passes. However, miscommunication
meant we didn’t have the correct paperwork so we wasted an entire morning going just to be sent back and on the second morning, after another hour to get paperwork and wait for the shuttle, we arrived just to be told upon arrival that and our son was too short for the slides—afact not mentioned until after we arrived and leading to further tears and frustration.

Discrimination:
I was refused service at the pizza window while others were served. As an East Indian guest, this felt targeted and deeply upsetting.

Electrical Fire & Major Safety Lapses:
The worst moment was an electrical fire in our room at night which left it full of smoke and ash. The hotel’s response was slow and dismissive, and only after we pushed where we moved to a clean, safe room.
We were offered compensation from management in exchange for signing a non disclosure which we refused.

We hoped for a relaxing, memorable family holiday, but instead spent our vacation dealing with poor room conditions, unresponsive staff, and safety concerns. Apart from two caring managers, almost every attempt at a solution required multiple escalations, and the hotel never truly rectified the situation.

Bottom Line: I cannot recommend the Royalton Bavaro based on our experience. We expected much more from a resort branded by Marriott—especially at this price point. If you value service, sanitation, and safety, think carefully before booking.

Fabulous resort catering for all ages at Riviera Royalton Cancun.

Staff were tremendous and the resort is very big split for families and adults.

I have been back five times and have to say it’s sensational.

I stayed at Royalton Negril, Autograph Collection in August 2025 with my family of 16. Last year this hotel was enjoyable, but this year it has become the worst hotel I have ever stayed in. I strongly advise all future travellers to avoid it.

Health and safety failures: My 88-year-old father was thrown from a wheelchair when it got stuck in a defective drain cover, leaving him with serious knee injuries. The nurse did little more than apply plasters, and management tried to make us sign a liability waiver instead of accepting responsibility. Nobody followed up, and management refused to meet with us. Cockroaches were seen in the property, and dirty dishes were left outside rooms for days, attracting rodents.

Restaurants and food: The resort advertises multiple dining options, but on most days only half the restaurants were open. Guests were forced into the buffet, which served repetitive, tasteless, recycled food. Breakfast was oily and uninspired. For an all-inclusive resort, this was unacceptable.

Basic services: Clean towels were difficult to obtain, bottled water frequently ran out, and room service often took more than an hour to arrive, despite the hotel clearly running at low occupancy.

Staff and management: Many staff were openly unhappy and spoke about their poor treatment by management, including unfulfilled commitments after last year’s strike over pay and conditions. Several said they are not even allowed to eat leftover food from the restaurants, which is both wasteful and demeaning. Morale was extremely low, and this spilled into rude and disinterested service.

Lack of compassion: My brother-in-law tragically died during an excursion arranged with the help of hotel staff. While it may not have been an official hotel activity, the involvement of staff makes the resort accountable. The most shocking part was the complete absence of basic humanity. There were no condolences, no card, no flowers, and no recognition whatsoever from management.

This resort is a disgrace to the Marriott brand. It is unsafe, unhygienic, and mismanaged. Guests are misled by glossy marketing, only to find closed restaurants, poor service, and staff who are mistreated behind the scenes.

If you value your money, safety, or your family’s wellbeing, do not book this hotel.

I booked a stay at Royalton Punta Cana, an Autograph Collection Resort (Marriott) expecting the luxury and service standards promised by Marriott’s Autograph Collection. Unfortunately, my experience was extremely disappointing.
• The assigned butler introduced himself once and was never available afterward.
• Food and beverage quality were far below Marriott standards, with limited variety and poor execution.
• Staff interactions often lacked courtesy and professionalism.
• Diamond Club benefits advertised (premium spirits, in-room bottle service) were either unavailable or never delivered.
• Room service was inconsistent, despite being marked as “completed” in their records.

When I escalated these issues, the resort’s representative acknowledged the failures but refused a refund. Instead, I was repeatedly offered Bonvoy points in small increments (10,000 at a time). This response was dismissive, demeaning, and unacceptable given the scope of service failures.

I have since escalated this case (#717666589) to Marriott Corporate, the Dominican Republic Ministry of Tourism, and ProConsumidor. I am also making this public to warn future travelers: do not expect the level of service advertised or the accountability that Marriott promises.

Until Marriott and Royalton address these issues, I cannot recommend this property.

We have visited 3 Royalton Resort Properties.
1- Punta Cana
1- Costa Rica
1- Cancun

I feel overall between the 3 locations food has been overall consistently good/decent. No major complaints.

Wait staff at Royalton Bavaro in Punta Cana has been the BEST, and the butlers were amazing. I would go back to this resort for sure! The beach, pools and really everything was GREAT!

Wait staff at Planet Hollywood in Costa Rica were very poor, overall bad service/attention to guests and would not go back to that resort, along with the poor beach experience.

Wait staff at Royalton Riviera Cancun was hit and miss, overall a 3/5, but would.return to this resort for the beach and pools.

We stayed at the all-inclusive Royalton Negril in Jamaica for 2 weeks in July 2025.

As a UK family group of 13, the Royalton Negril was recommended to the family as the ideal hotel for our vacation, having enjoyed a previous stay in 2022.

TUI Platinum Hotel
Several weeks prior to departure (and having already paid) TUI had advised us that the hotel was no longer a TUI Platinum hotel - but were unable to explain why - and no alternative Platinum status hotels were offered as a replacement alternative.

Upon arrival at the hotel, it was clear that no demonstrable updates or upgrades had taken place at the facility as unlike the prior visit it looked less distinguished and slightly tardy.

Rooms
3 out of the 5 family rooms had to be changed at the beginning of the stay due to the strong smell of damp that greeted members of the party when entering - and throughout the night. We had to wait several days for these transfers to take place.

Dining
There were long queues on occasion for the main buffet restaurant - which served food that was surprisingly devoid of the eagerly anticipated Caribbean seasoned experience.

With the exception of Hunters Steakhouse, the other restaurants visited (Calypso Caribbean and the Italian restaurant by the main pool) served a variety of dishes that the majority of the party found to be unexpectedly bland and disappointing.

Accident - NDA’s and Waivers
During the first week of the stay, a young child in our party suffered a severe cut to their foot from a broken tile in the main pool. Despite the nearby poolside team offering immediate assistance, the child had to attend the local hospital for stitches and additional medication. Despite the broken pool tile being the cause of the accident, the hotel did not cover the cost of the child’s taxi to or from the hospital and the TUI representative was not advised of the matter at the time. It was only when the child’s father reached out to the TUI representative to lodge a complaint, that matters got escalated to the hotel senior management.

However, in order to gain an apology and progress the matter further in the form of a compensatory arrangement, the hotel repeatedly requested the father sign a NDA / Waiver form prohibiting any future public or social media inference to the pool accident and hotel liability. This was not signed due to the unethical nature of the request.

The child’s parents have heard nothing since departing the hotel and now intend to escalate the matter.

Queues
Poolside kiosks that provided jerk chicken, beef burgers and patties, had a tendancy to be quite slow and have long queues in the unprotected sweltering heat - with food sometimes running out by the time you got to the front.

Don’t get me wrong, there are LOTS of things good and great with the hotel such as the staff, the beach, the swim up rooms and upgraded suites in block 2 or the Hideaway for example, and the views - but based on the previous 2022 experience, it is well in need of the recently advised room and facility upgrades due to take place later this year.

Purchased a timeshare and they ripped us off big time. They did not do what they promised and the site that they gave us to book was not the sight they presented in the presentation. Do not purchase from these people. They tell you that you cannot use the timeshare for 30-60 days and this is outside of the cancellation period, they took double of what they should have been taking out of my account, they are rude and nasty and do not answer calls or emails, the list goes on. Very bad experience and I will not recommend them.