For anyone thinking about buying from Royalcraft, do not hesitate. We took delivery of the Amira 5str group in may . Delivery was very quick ,the delivery team were great and the product was excep... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
No issues at all with my new patio dining set. Looks great. I would have given a 5 star review but I do not understand why when this is an expensive piece of furniture, the spanner to tighten the bolt... Zobacz więcej
Royal Craft have been brilliant we had a slight problem with damage when delivered and Royal Craft dealt with it very quickly and professionally , i highly recomend them the quality of the furniture ,... Zobacz więcej
The product we purchased, AMIRA bistro set, arrived swiftly and well packaged. It was easy to assemble and the quality is very good. Our only slight disappointment is that the coffee table top is much... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Dane kontaktowe
Taylors Lane, B69 2BN, Oldbury, Zjednoczone Królestwo
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4,6
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Bistro set
Delivered on time, bistro set is lovely just wot i wanted. Delivery gentleman were great.
15 czerwca 2026
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Speedy delivery and very good price.
15 czerwca 2026
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Very happy
Speedy & efficient dispatch. Items exactly as described. Very happy with our purchase.
16 czerwca 2026
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Bad Delivery
To be fair nothing wrong with the garden furniture that arrive and Royalcraft are fantastic but just watch who is delivering it. BJS was delivering ours and we're great right up to getting to the house. One of the men came out of the van and said before wven trying that it wouldn't fit. I asked them to try and they dropped one part off the back of van which was a great start. Then they were right it didnt fit. I asked if I unpacked it could we try again and they said that they isn't have time which is fair. They spoke in their own language to each other and I was never sure what they were saying. It was really unhelpful. I then had to have a call with their boss and in that tome we could of unpacked it and got it through the back gate to the garden. So it was all left on my drive for me to do on my own.
15 czerwca 2026
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave your review.
We are truly sorry to hear about your delivery experience, this is absolutely not the standard or level of service we would expect from our courier partners, and we sincerely apologise for the frustration and inconvenience this caused you, particularly being left to manage everything on your own.
Please be assured that we will raise this directly with our courier to investigate the matter further. If there is anything we can do to assist you, please don't hesitate to reach out to us at info@royalcraft.co.uk .
Kind regards,
Royalcraft Client Relations Team
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Fabulous quality and first class…
Fabulous quality and first class customer service. Fast and informative delivery process.
10 czerwca 2026
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Item not yet delivered
9 czerwca 2026
Odpowiedź od Royalcraft
Thank you for taking the time to leave a review, and we're sorry to hear your item hasn't arrived yet.
We've looked into this for you and can confirm that your delivery is scheduled for tomorrow, 16th June. Communications regarding this have been sent to both your email address and mobile number.
We hope this puts your mind at ease, but please don't hesitate to reach out if you need anything further.
Kind regards,
Royalcraft Client Relations Team
Garden furniture
Product arrived on time, it was very well packaged and in good order.The delivery men were ost helpful and friendly.Would not hesitate to use this company again.
3 czerwca 2026
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
I love my royalcraft table and chairs
I love my royalcraft table and chairs. I bought it last summer and it's still looking good. The only fault with it is that it doesn't have the usual hole in the middle to accommodate a parasol.
18 czerwca 2025
Opinia niezależna
Odpowiedź od Royalcraft
Thank you for your wonderful review, it's great to hear your table and chairs are still looking as good as ever after a year!
That's really helpful feedback regarding the parasol hole. We do offer a range of options across our furniture sets, so if you'd like to browse alternatives that include this feature, please don't hesitate to get in touch and we'd be happy to help point you in the right direction.
We hope you continue to enjoy your garden furniture for many years to come!
Kind regards,
Royalcraft Client Relations Team
Excellent communication, delivery and product.
Excellent communication prior to delivery. Product (3 seater outdoor bench) as described and easy to build.
Excellent delivery service on time and phone call prior to delivery. Cannot fault service or product.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Excellent quality and fast delivery…
Excellent quality and fast delivery service. Items well packed and thrilled with the overall look. Cushions are lovely, just wish there was an option of colour as just grey is a bit boring.
26 maja 2026
Odpowiedź od Royalcraft
Thank you so much for your lovely review, we're thrilled to hear you're happy with the quality, packaging, and overall look!
Thanks for your useful feedback on the colour options, we'll pass this onto the relevant team.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
The staff were very helpful and the…
The staff were very helpful and the quality of the furniture is lovely and easy to assemble
2 czerwca 2026
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Highly recommend
Very pleased with chairs & table set. chairs very comfortable would highly recommend them
Delivery was good had 3 hour slot & driver notified us when he was on his way.
Definitely would recommend
2 czerwca 2026
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
My experience from Royalcraft was superb.
My experience with Royalcraft has been absolutely excellent. Right from calling them to ask for more details about an item that I wanted which was the Wentworth 2 Seater Comfort Bistro Set, placing the order on-line on 27th May 2026 and it then being delivered exactly on time on Saturday 30th May 2026. The 2 delivery guys were very helpful and carried all of the large boxes for my husband, placing them carefully into the back garden. Throughout the whole process, the communication from Royalcraft was excellent as they kept me well informed about my delivery and arranged a suitable time slot for my item to be delivered. The Bistro set itself is of extremely good quality and is good value for money. I would recommend this company to everyone as they are excellent.
27 maja 2026
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave a review! We hope you are enjoying your new Wentworth Bistro Set!
We love to hear about your experience with us and appreciate you sharing your feedback.
We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Great Garden Furniture
Good communication
Quick delivery and up
To date information
Great quality product
26 maja 2026
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave a review!
We love to hear about your experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Good quality garden bench.
Site easy to use, found what I was looking for.
Kept informed on delivery and the company were very good. Have assembled the bench and it looks fine. Seems to be of good quality.
1 czerwca 2026
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave us a review!
We hope you are enjoying your new bench! We hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Happy customers
We ordered a large furniture set with a firepit coffee table. It arrived promptly, well delivered. Having set it up we are very happy with the quality, look and overall value. There was an issue with one cushion having a slight stitch issue and the customer service was excellent in making this right very quickly.
27 maja 2026
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave us a review!
We hope you are enjoying your new furniture and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
I put a chair together brought from a…
I put a chair together brought from a big DIY chain. My mum sat on it however one slat had a knot in it which gave away straight away .
Upon emailing this firm directly I was dealt with effectively and their customer service is brilliant .
My mother recieved a new part with weeks .
Cannot fault this company at all well done
28 maja 2026
Opinia niezależna
Odpowiedź od Royalcraft
Thank you so much for taking the time to leave a review! We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.
We look forward to welcoming you back and hope to continue to have your custom in the future.
Kind regards,
Royalcraft Client Relations Team
Doświadczenie Trustpilot
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