Rosgrove 

I suspect like other Trustpilot reviewer I’ve fallen foul of same purchase of a Dyson! When saw it even contacted them asked why they’re a clothes store selling Dyson. They replied bought some excess stock and could sell at that price.

I stupidly paid £249 now no contact and as far as can see not despatched. Looks like scam company. Fortunately paid with credit card so probably get refunded but someone should stop this company scamming people. No e mail reply and no answer to phone number.

I would not recommend this business.

I was searching on google for a Dyson cordless vacuum cleaner and found this web shop through a sponsored ad. Strangely, they mostly sell clothes, and after I placed my order, I could not even find the Dyson vacuum listed anywhere on their website.

I purchased the vacuum but never received it. The address shown on their website does not lead to any real shop, and there is no business operating under their name at that location. I tried contacting customer service several times, but the number does not work and I received no response.

I had to contact my bank, and thankfully the money was refunded to my account.

This feels very suspicious. I strongly suggest not buying anything from them.

Scam avoid company doesn't exist, even mobile number is wrong

The order never came in spite of me contacting the company. I ordered my blouse in July 2025 and was told it was delayed and would come in November but has not arrived. The UK telephone number given is not answered and there is no listing in Directory Enquiries. I asked for a refund but I feel I have lost my money as there has been no response.

Order did not arrive; when I followed up with ROsgrove they responded that their records indicated successful delivery;
I assured them that was not the case & suspected the delivery agent had not been completely honest - Rosgrove agreed to investigate; I followed up with an enquiry a week later & a couple of days after that after receiving no update or communication.
I tried phoning & the number provided was invalid
Eventually I requested a refund from the credit card company I used ; stil no comms from ROsgrove to date
WOULD ADVISE NOT ORDERING FROM HERE

Item arrived after a long delay, extremely poor quality and looks nothing like the picture on the website, AVOID at all costs, now trying to return for refund but not holding my breath!

Bought on the 8th, nothing arrived despite website saying in stock and ready to ship today. Shopify says not dispatched yet and they say it has but no tracking update. Unlikely story. Luckily it’s on Amex and they are refunding and pursuing for me.

Absolute scam, do not buy from this 'website'. Ordered something in August have yet to receive it...emails not responded to regarding a refund..avoid at all costs.

Total scam!
Should have read reviews. Ordered cardigan £64.95 money used to reserve booking at hotel in Amsterdam. Bank contacted but said too late to reverse. Card cancelled
Company refused to cancel. Item never arrived. Total con. Web site needs taken down. Disappointed bank refused to help

AVOID !! Dreadful from start to finish ! Zero customer contact. Ten weeks to deliver a poor quality cheap looking item delivered in cellophane wrap like a football…from China.
Now trying very hard to get a reply to return it !!!

*** SCAM ***
My Mum ordered a jacket for £39.95 on 2nd October. On the same day, the same amount showed up on her internet banking for a hotel reservation in Amsterdam!!!
We notified the bank immediately and managed to get the money back but looking at these reviews, it appears this is not an isolated incident. Please avoid!!

Very poor service. Can’t get hold of anyone to cancel my order

Liars and scammers, horrible website, should be banned. Ordered something in September and never arrived. Money taken from my account and showing in Amsterdam. Avoid, do not buy anything from them, one big scam.

If I could give zero stars to Rosgrove.com I would. They give a London address and their clothing line website look legitimate but they are SCAMMERS! Took money for a cardigan and it never came. I wrote to them several times by email and on their customer service website, all ignored. This website needs to be removed. So they can stop scamming instant victims. If you see this in time DO NOT SEND THEM MONEY THEY ARE SCAMMERS!!!

SCAM my money left my account and showed as reservation in amsterdamm!

Would give zero stars if possible. My mother bought something and her card details were used to make a hotel reservation in Belgium. DO NOT USE.

So I foolishly didn't see the reviews till after I ordered and when emailed to ask to cancel, was fobbed off with email to say since its been 'confirmed' it can't be cancelled despite it not being dispatched (if thats actually going to happen that is). Total scam and now needing to go through my card provider to sort. DONT BUY FROM HERE.... SCAM

It is a scam. Do NOT buy.

It’s a scam, don’t buy from there

DON'T buy. It's a scam. Item never arrived. No phone number.