roomie-design.com Recenzje 

216
•
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Nice selection of unique bedding at good prices. I haven't received my items yet; although, some items have already been shipped. Good online ordering experience.

Oceniono na 5 z 5

SON UNOS GRANDES PROFESIONALES, LA CALIDAD DEL PRODUCTO ES IMPRESIONANTE, LA VERDAD ES QUIEN COMPRE EN ESTA TIENDA VA A SALIR SATISFECHO Y COMPRARA MAS PORQUE NUNCA SALDRA DECEPCIONADO. LA RECOMIEN... Zobacz więcej

Oceniono na 5 z 5

- Great company to deal with - surpassed all expectations. - Fabulous product that makes me feel richly spoilt at an excellent price! I was a little sceptical about purchasing from a comp... Zobacz więcej

Oceniono na 1 z 5

I ordered king sized duvet set, received queen sized duvet set I ordered deep pocket fitted sheets I got regular. I emailed to complain, I got no answer. Only when I put a stop payment on my... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z pościelami

Napisane przez firmę

Our collection features an eclectic blend of timeless classics and extraordinary pieces that will brighten any room. We collaborate with talented designers from around the globe to infuse a unique, international flair into our designs. Every item in our collection is crafted with great care and attention to detail, with a focus on handmade artistry. We believe that it’s the skilled hands of artisans that bring each product to life, making every piece truly unique—nothing like mass-produced alternatives. We hope you fall in love with our collection as much as we do!


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

216 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 42% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(216)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 69

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Ordered a duvet set

Ordered a duvet set, asked for a fitted sheet by mistake, emailed them to see how to change for a flat sheet they replied we will send you a flat sheet out keep the fitted one.
Arrived in a few days.
Brill customer service, great quality duvet set.

12 listopada 2025
Oceniono na 4 z 5

order was fine

order was fine, but you didnt put in the right adress, so fedex had a hard time finding it.

no on the package is says highway 11, i can send you the picture if you dont believe me, and highway 11 is not what the order confirmation says my adress is

9 października 2025
Logo roomie-design.com

Odpowiedź od roomie-design.com

We’re happy to hear that your order arrived safely! 😊

Regarding the delivery issue — the shipping address printed on the label is automatically generated from the address entered during checkout. When FedEx had trouble locating it, we immediately contacted the courier to confirm your address (the same one as your previous order) and assist them in finding your location.

Please rest assured that we monitor all deliveries closely and provide guidance to FedEx whenever needed to make sure your parcel reaches you without delay.

Thank you again for your continued trust and support!

Oceniono na 5 z 5

Excellent

Hi.
Thank you I received my quilt cover. Excellent quality and feel luxurious. Love it. Your service is excellent and easy to order

19 września 2025
Oceniono na 1 z 5

Not as pictured

Ordered exact same duvet set to replace original and the new one got delivered but was a completely different fabric and colour. Not the same type of fabric or print as originally purchased. Dull, not the same solid blue, more aqua/teal, floral print not vibrant and blurry and larger over span of duvet and pillows. Looks and feels cheap in comparison to original duvet set purchased. Wrote customer service, sent photos showing the difference. Completely ignored in response. 10/10 do not recommend.

29 września 2025
Logo roomie-design.com

Odpowiedź od roomie-design.com

Hello,
We’re truly sorry to hear you were disappointed with your experience. Our team did respond to your message and offered a solution — we always do our best to make things right whenever an issue arises. Please check your email inbox, as we’d love the opportunity to resolve this for you.

Oceniono na 5 z 5

Extremely Happy

I couldn’t be happier with the several experiences l have had through the many purchases l have made. The quality, customer service and attentiveness is excellent. The only improvement that should be made is the additional AED15 which is requested at the time of delivery. This should be flagged in advance for safety precautions.

8 października 2025
Oceniono na 1 z 5

Very poor quality for a pricey set

I ordered the Fern Duvet Cover Set and was very disappointed by the quality of both the fabric and the finish. The fabric is very thin and flimsy, it's soft but certainly doesn't feel like Egyptian Cotton and certainly not 500 thread count. The seam finishing is very sloppy with long bits of thread hanging from every corner, and the thread used in the seams shrinks in the wash more than the fabric so after two washes the edges are already all crumpled up. For the price it's completely unacceptable quality so very disappointed, won't use this store again.

5 czerwca 2025
Opinia niezależna
Logo roomie-design.com

Odpowiedź od roomie-design.com

Hi Olar,

We’re sorry to hear about your experience with the Fern Duvet Cover Set. We take product quality and craftsmanship very seriously, and your feedback is certainly not what we aim for.

We weren’t able to locate your order in our system based on the name provided. If you’d like us to look into this further and assist you properly, please contact us directly at orders@roomie-design.com with your order number and the email address used at checkout. We’ll be happy to investigate and find a fair solution for you.

Best regards,
Roomie Design Customer Support

Oceniono na 1 z 5

DO NOT BUY-Poor Quality on the Lycocell Duvet…

Poor Quality on the Lycocell Duvet Cover. Inside straps to hold duvet in place are either not there or barely a string. Also, color was completely wrong and customer service will not respond. I have send at least 2 emails to them and wrote to them through their website. Also, my duvet cover was shipped from China.

19 marca 2025
Opinia niezależna
Oceniono na 1 z 5

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY! Item was completely wrong colour, since then I have returned the item for a refund, have not received a refund, will not reply to emails or massages.

21 lutego 2025
Opinia niezależna
Logo roomie-design.com

Odpowiedź od roomie-design.com

Hi there,

We’ve located your order and would like to clarify a few points. The item you received matches the colour selected at checkout. That said, we completely understand that colours can appear differently depending on screen settings, and we always want our customers to be happy with their purchase.

Your return was received and the refund has already been processed—please check your original payment method, as it can sometimes take a few business days for the funds to appear, depending on your bank.

If you have any further questions or need help locating the refund confirmation, feel free to reach out to us directly at orders@roomie-design.com.

Best regards,
Roomie Design Customer Support

Oceniono na 2 z 5

Not as good as I first thought

Upon receiving the items, I was genuinely delighted with their quality and appearance. I was so impressed that I recommended your brand to a friend. However, after only a few uses, the items have not lived up to the initial impression. Specifically:

The color has noticeably faded, which is unexpected after such a short period of use.
The zipper has broken completely, rendering the duvet cover unusable.
The stitching where the duvet attaches to the zipper has come undone.
These issues are quite disappointing, as I had high expectations for the quality and durability of your products based on their initial presentation.
I reached out to team with my concerns without response from anyone

12 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Loyal Roomie Design customer

I’ve been a loyal Roomie Design customer for 4 years now, treating myself to their luxury bedlinen from time to time. The quality is consistently exceptional, and sleeping in their bedding is such a pleasure. No matter what, I always find myself coming back to Roomie for their beautiful designs and unmatched comfort.

20 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Ordered on 4 Dec and still no update on…

Ordered on 4 Dec and still no update on shipping 8 days later :(

12 grudnia 2024
Opinia niezależna
Logo roomie-design.com

Odpowiedź od roomie-design.com

Dear Rebecca,

Thank you for your feedback.
As mentioned in our response to your ticket, the high volume of orders during this peak season has led to slight delays in processing. However, we are still committed to delivering within the timeframe specified for your location (5–7 working days). Your order is already in transit, and we’re confident it will arrive very soon.

We hope you’ll enjoy your gorgeous bedding set and reconsider updating your review once it’s in your hands. Please don’t hesitate to reach out if you have any further questions.

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