Ordered rear suspension bush kit for my Subaru, first frustration was that they did not provide a reference for each of the 20 bushes and their fitment location. So took a very long time to figu... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
the boys that looked after me and commiserated with me owning an alfa the old days are gone when items could be fixed etc and we as car owners spend time replacing plastic parts that were never mea... Zobacz więcej
What specifically made my experience dealing with Rolan Australia 🇦🇺 great. Was the fact that even tho there is no physical shop front. I had no issues getting my refund on an Airaid air filter th... Zobacz więcej
Quick supply. Switch was as described, just what I wanted. The QR code to get the wiring instructions did not work as intended. It took me to your site but entering the item part number did not give m... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
Unit 1, 25 Bearing Road, 2147, SEVEN HILLS, Australia
- rolan.com.au
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Gasket supply.
Fantastic service & notifications etc.
Staff member who handle my order was 1st class , give that man a pay increase.
I ordered car parts from Rolan.com.au…
I ordered car parts from Rolan.com.au that were advertised as compatible with my vehicle. The parts supplied were incorrect and do not fit.
I contacted Rolan promptly to arrange a return and refund, but they refused to accept the return despite the error being on their side. I provided details showing the parts were unsuitable, yet no resolution was offered.
Supplying incorrect parts and then refusing to accept a return or provide a refund is very poor customer service. I would strongly recommend confirming fitment and return policies before purchasing, as my experience was costly and disappointing.
fast shipping staff But only know part…
fast shipping But staff only know part numbers
great service
great delivery, great service and technical knowledge, customer support. Thanks
Excellent Service
Easy to navigate website. Parts dispatched & delivered within estimated ETA. No issues dealing with Rolan Australia.
Will use again.
like every other shop that wants a…
like every other shop that wants a review under 24hrs of getting my item , you get a negative or poor review,
sorry , not only has it been less than 24 hrs since i have revived your product , it has yet to be installed,
how can i review? ohh wait i can review the fact that someone in a warehouse somewhere picked a box, put it in another box, with a automatically printed label and then sent it to be posted, i never got to speak to anyone, or ask questions , pull on experience etc , oh this was a gift for a mate who has been helping me out! not even for me!
Perfect products
Perfect products, great price and quick delivery!! A+++
is good size for my car
the boys who sell solutions
the boys that looked after me and commiserated with me owning an alfa
the old days are gone when items could be fixed etc and we as car owners spend time replacing plastic parts that were never meant to be fixed easy to manufacture even though some of the parts were wrong we got there with your help and the hydraulic guys in my suburb.
Purchased a thermostat
Purchased a thermostat
It was delivered promptly and in perfect condition
The product matched the description
Really happy with the communication
Really happy with the communication, the speed of delivery and the price was quite reasonable.
Nothing has arrived.
Nothing has arrived.
Phone calls meant nothing.
Emails meant nothing.
From a 3 days delivery to, so far, 19 days. And still waiting.
I was told that complaining pushed my concerns back to the bottom of the list.
Just tell me when I can get my delivery!!!!!!
Very quick interstate delivery
I ordered online from Melbourne Tuesday evening and my items arrived on Thursday which was super fast. This was my first order from Rolan and I'm very happy and would buy from them again.
Misleading Stock Claim and Unresolved Customer Issue
I placed an order with Rolan Australia around July for a pair of DBA brake rotors that were heavily discounted. I completed the checkout, paid including shipping, and received an official order confirmation.
The next day, I was told the order was cancelled due to a pricing error. While I understand these things can happen, what followed felt very poorly handled. The product was suddenly marked “out of stock,” and a 10% discount code was offered — but it didn’t work. I tried contacting them four times — three via email and once via their website — with no response at first.
Eventually, they replied with a 15% discount, but by that point I had already been forced to buy the item elsewhere due to urgency. To make things more confusing, the same product was soon relisted at full price on both their website and eBay, contradicting the earlier “out of stock” excuse.
I even filed a complaint with NSW Fair Trading, but since I had been refunded and offered a discount, they didn’t pursue it further — which is frustrating, because it still felt like selective order cancellation rather than a genuine error.
I’m not writing this review to demand the original price be honoured — just to share my experience and how disappointed I was with the way it was handled. I hope Rolan Australia improves their transparency, communication, and customer service in the future.
Rolan had the product i needed that…
Rolan had the product i needed that many didn't. And was on time earlier.
Quality product,ease of ordering and…
Quality product,ease of ordering and payment. Arrived on time in excellent condition.
Excellent communication about delivery.
Great service
Easy to order. Good communication and quick delivery
Right sensor, good price
Had the exact sensor I needed, best price I could find for it as well. The express postage came in a couple days and helped me get the car running again. Happy with the result!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.








