ROKR Recenzje 

125
•
Wynik TrustScore: 4 na 5

4,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Puzzle molto belli e con incastri ottimi. Sui modelli che utilizzano il nastro trasportatore adrebbe migliorato l'aggancio di quest'ultimo. Infatti spesso si sgancia compromettendo l'intero utiliz... Zobacz więcej

Oceniono na 5 z 5

The level of detail is mind-blowing. Although fragile, the whole experience feels premium with a high-end quality and details you don't expect. The nostalgic feeling and looks are heartwarming. Furt... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

I have finished my 10th model and have enjoyed every one even when I’ve broke apart as an email to yourselves is always followed with a polite and speedy response. I’m currently retired so it’s a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The ROKR Coffee Dream Factory was a fun build. Shipping did take a while tho. ROKR has a good reputation for building colorful 3-D wood kits that are very entertaining with many moving parts, LED ligh... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z zabawkami
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  3. Producent zabawek
  4. Rękodzieło

Napisane przez firmę

ROKR, a sub-brand of ROBOTIME, is a leading brand in mechanical model kits. Founded in 2017, ROKR brings STEAM principles into building kits that are visually striking and intellectually rewarding. Guided by its motto “To Assemble, To Explore,” ROKR transforms complex ideas into an immersive hands-on experience, offering curious minds a rewarding and relaxing way to build, think, and explore.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

125 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(125)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 80

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The ordering process was smooth

The ordering process was smooth.
The quality of the build was excellent.
The finished product works beautifully and is really cool!
I plan to order other items as finances allow.

Cheers,
Tim

2 grudnia 2025
Opinia niezależna
Logo ROKR

Odpowiedź od ROKR

Thank you for your lovely words! We work hard every day to make sure every customer feels valued and satisfied.

Oceniono na 5 z 5

Excellent and interesting projects

Excellent and interesting projects. Always willing to quickly answer any questions or help solve building problems.

30 marca 2026
Opinia niezależna
Logo ROKR

Odpowiedź od ROKR

We’re so glad you had a pleasant experience with our customer service. Your support encourages us to keep improving.

Oceniono na 5 z 5

Totally enjoying the metal and wood…

Totally enjoying the metal and wood projects. Impressed with the precision of the laser cuts and assembly.

30 marca 2026
Opinia niezależna
Logo ROKR

Odpowiedź od ROKR

Your positive review brightens our whole team’s day! Thank you for trusting and choosing our brand.

Oceniono na 5 z 5

He comprado un MARBLE RUN de madera

He comprado un MARBLE RUN de madera, lo he terminado de montar y estoy muy satisfecho con la compra.
Como siempre servicio impecable rapido y muy bien empaquetado

12 marca 2026
Opinia niezależna
Logo ROKR

Odpowiedź od ROKR

Thank you for your great feedback! It’s always our goal to provide fast

Oceniono na 5 z 5

Fabulous product

Fabulous product. Great gift idea for someone or yourself if you love to work on a detailed project with small objects

9 grudnia 2025
Logo ROKR

Odpowiedź od ROKR

We really appreciate your kind comment! Knowing you’re happy with our service makes us very proud.

Oceniono na 1 z 5

Horrible experience

Horrible experience. The models and condcept seem so cool, but the wood is flimsy and the assembly requires way too much force.

While inserting one of the plastic rings on a metal pin, I had to apply so much force that shot through and the metal pin actually PIERCED my thumb. Threw it away.

1 marca 2026
Opinia niezależna
Logo ROKR

Odpowiedź od ROKR

We are utterly horrified and deeply sorry to hear about your painful experience—we can’t apologize enough for this serious safety issue.
It’s absolutely unacceptable that the flimsy material and unreasonable assembly force caused you injury when fitting the parts. Your safety and building experience should always come first, and we have clearly failed you here.
We fully understand why you had to discard the model after this incident. We will immediately forward your feedback to our engineering and production teams to urgently optimize the part structure, material durability and assembly rationality, to prevent anyone else from getting hurt.
Please accept our most sincere apologies again for the harm and terrible experience we’ve caused you. If you need any further communication or compensation regarding this incident, please feel free to contact us anytime.
Best regards,

Oceniono na 1 z 5

Nice on show nightmare to assemble

My daughter bought me a ST003 Luminous Globe for Christmas,very flimsy material breaks very easy assembly instructions very poor,you can access a video which shows a different method to instructions,in short after numerous attempts to assemble and numerous of parts breaking have given up,all look very nice on display but a nightmare to assemble (Have so far emailed ROKR twice and awaiting further response)Still awaiting response refused point blank to replace did not order direct from them bought at a shop (so take it back😡😡)not much hope there as daughter bought October for Xmas present

23 lutego 2026
Opinia niezależna
Logo ROKR

Odpowiedź od ROKR

We’re very sorry your ST003 Luminous Globe has been such a frustrating experience.
We understand how disappointing it is when parts break easily and instructions are unclear, especially after you’ve tried assembling it many times.
We apologize for the slow response and we’ll look into your case right away to help you.

Oceniono na 1 z 5

Disappointed by Rokr. Need a refund

I ordered a product from ROKR (rokronline.com) for $85. (order number ROKR99736 Electric Gramophone)
The website clearly states a 5–10 day delivery timeframe.

It has now been over 11 days since payment, and I have not received any tracking number, shipping confirmation, or dispatch date.

I contacted customer support multiple times. The only response I received was a generic message mentioning “system issues” and “stock discrepancies,” without any proof that the order was shipped.

At this point, the lack of transparency and failure to meet the stated delivery terms is very disappointing. Taking payment immediately but not providing shipment details or clear timelines is unacceptable.

I am still waiting for either a valid tracking number or a full refund.

7 lutego 2026
Opinia niezależna
Logo ROKR

Odpowiedź od ROKR

We sincerely apologize for the delay and the poor experience with your order ROKR99736.
We will urgently check your order and provide a valid tracking number or full refund as soon as possible.

Oceniono na 5 z 5

ROKR Dream Mechanics

By Chance I found the world of ROKR. I ordered the Dream Gift machine and had a lot of fun. At the end the result was amazing. A lot of details you can discover When the construction is finished. New Order was placed immediately. Dream Coffee Bar. Order and shipping was very easy. Now a new built up challenge ist waiting. Thanks to Rokr.

7 lutego 2026
Opinia niezależna
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Odpowiedź od ROKR

Your feedback is very important to us! Thank you for supporting our small but hardworking team.

Oceniono na 5 z 5

Great company love their kits

I have 4 ROKR kits and have never had a problem. Some tiny parts easily break, which is totally understandable when you see them, but the kits always carry extra of those. Everything has always lined up okay and not had any problems with the kits except for my bad which have eventually found where I have gone wrong and put right. If I had any suggestion I would suggest the back of the wooden pieces was coloured - maybe a brown or whatever as I really don't like seeing bare wood on a coloured kit. Am doing cuckoo clock at the moment and have coloured the backs dark brown and made sure all the edges are coloured once the snags are filed off. it looks so much nicer with no bare wood. Just a suggestion. I have the latest coffee factory kit on order that will look great next to the Christmas Gift Factory. Maybe ROKR occasionally post on your facebook page asking for suggestions and see what people come up with. You do great products.

19 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

I was looking forward to assembling the…

I was looking forward to assembling the owl clock. I see everywhere how easy the kits are to assemble.
Well, not in my experience. Got to step 5, page 6 and because the illustration is so hard to see, I put A13 and A14 in backwards and fastened with the A15. When I realized they were in wrong, I tríed to take the pieces out and ended up breaking the stems and I can’t even repair with super glue. Boxed everything and planning to trash it.

17 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Not worth it sadly

The details are very cool, potential very high - but the problem is cheap materials. Everything easily breaks at the smallest appliance of force. I've had multiple puzzles from them and now I've had enough. Every core piece (e.g. chair legs or car hood and so on) breaks even before taking it off the wooden panel. How long does it take this company to make better materials and not waste their customer's time and money??

16 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Extremely disappointing - Scam

Extremely disappointing. More than a month after and not only my order isn't delivered, I can't even track it.

I ordered a birthday present 5th of December, on the 15/12 I contacted them and they said that the warehouse didn't even process the order yet. On 17/12 they told me once it was processed, it would take 1 or 2 weeks to ship. On 18/12 I received an email saying that the order was processed and that I could track the delivery with a number and link. Today 13/1 and almost 3 weeks later, I can't even track my order because their system says there's no order or delivery with the numbers they provided me with.

At this point I am realizing the store is a scam and that I will never receive anything. Not only did I threw money down the drain, but also had no gift for the birthday.

13 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

A great Christmas gift

Received the model galleon for Christmas it’s great instructions are clear and you are provided with lots of spare parts especially the smaller parts which are easily lost if you’re not careful ( like me).

7 stycznia 2026
Opinia niezależna
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Odpowiedź od ROKR

Thank you so much for your kind feedback! We’re thrilled to hear you’re enjoying the model galleon and that the instructions and spare parts were helpful.
Happy building, and have a wonderful day!
Best regards,

Oceniono na 1 z 5

Laughable quality

Laughable quality. Pieces snap in half with minimal pressure

2 stycznia 2026
Opinia niezależna
Logo ROKR

Odpowiedź od ROKR

We truly care about your experience 💙. You can submit your replacement request here 🔗 https://www.robotimeonline.com/pages/part-replacement
, or contact our after-sales team at ✉️ service@robotime.com
. We’ll make sure to assist you promptly and get the right parts to you.

Oceniono na 5 z 5

My husbands on his 4th model and is…

My husbands on his 4th model and is loving it. It can be flimsy and sometimes prone to breaking but nothing a bit of super glue doesn't fix! ROKR are very quick to respond if he has a problem and always happy to help. He's done the space shuttle, London marble drop, Titanic type ship, rocking fisherman now on a cuckoo clock. Thank you for helping a retired man fill his time nicely

3 stycznia 2026
Opinia niezależna
Logo ROKR

Odpowiedź od ROKR

Thank you so much for sharing your husband’s wonderful experience with us! It’s heartwarming to hear he’s enjoying building our models and that they’re helping keep him happily occupied.
We truly appreciate your support and are glad our team could assist whenever needed.
Best regards,

Oceniono na 1 z 5

VERY FLIMSY

VERY FLIMSY

Very disappointed. Just slight pressure.to get pieces to slot in on the Treasure Box and.snap, product unfinishable. Was a 3rd of the way through

Wouldn't recommend

28 grudnia 2025
Opinia niezależna
Logo ROKR

Odpowiedź od ROKR

Hi there,
We’re very sorry to hear your Treasure Box kit was so flimsy and pieces snapped during assembly. This is not the quality we want you to experience.
Please contact us with your order number so we can arrange a replacement or refund for you.
Best regards,

Oceniono na 5 z 5

I'm enjoying the product

I'm enjoying the product, but their Sydney team were absolutely fantastic when I enquired about some parts that I had lost. They were really pleasant to deal with and the parts were sent to me with no fuss. I'm very happy to keep buying their products with backup support like this.

4 grudnia 2025
Opinia niezależna
Logo ROKR

Odpowiedź od ROKR

Thank you for your generous review. It’s wonderful to hear that your issue was addressed successfully. If you ever need more help, our team is always ready.

Oceniono na 1 z 5

I have the 3D pinball and the switch…

I have the 3D pinball and the switch for the speaker doesn't work, and I'm not sure if the lights are supposed to flash on and off but they do and I'm not sure if the score sensors are working, and I can't get anyone to answer my txt

23 września 2025
Opinia niezależna
Logo ROKR

Odpowiedź od ROKR

Hello, thank you for reaching out. We were unable to locate your email details in our records. Could you please send us a video or some images of the issue to our after-sales support email address (service@robotime.com
)? This will help us better assess the problem and provide you with an appropriate solution as quickly as possible.

Doświadczenie Trustpilot

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