Robinsun Recenzje 419

Purchasing the solar system has been a great decision. We’ve reduced our electricity bills by over 50% with just four solar panels. The service was very fast, and the advice was equally excellent—they helped us throughout the entire documentation process. We’ll continue buying their products because we find them to be high quality, and their customer service is outstanding

Es gab bei meiner Lieferung - Lieferprobleme. Aber Robinsun konnte nichts dafür - es lag an der Lieferung aus Deutschland. Die Firma Robinsun hat mich sehr unterstützt und sich darum gekümmert - hervorragend. Ich kann die Firma Robinsun allen nur empfehlen.

Muchas gracias por todo kit de 800w y legalización según lo convenido. Sobre todo gracias por el trato recibido

The company has denied our return of their balcony solar kit because "the box was opened". How is a consumer supposed to know that the parts for hanging a very heavy solar panel are made of flimsy, lightweight aluminum with basically clamps and s hooks without opening the box? And how are you supposed to know that the only directions included with the kit are written in German and impossible to follow? Once we saw the components we knew that there was NO way we could hang this off a 5th story without being able to guarantee it would not fall and literally kill maybe one or more people?

Perhaps they will issue a rebuttal saying we exceeded the 30 day return policy as well. And yes, we did. We asked for the refund on day 31. Why? Because Robinsun delivered our product in 2 parts, the 2nd arriving 4 days late on the eve prior to our month long trip abroad, after they had stopped answering WhatsApp messages for the day, forget calling, they do not answer.

When the delay first happened we told them of our trip and that this late delivery was a major problem for us, we were told "not to worry". IF the delivery had been on time we would have tried to return the product right then (but even still we would have opened the box and been denied anyway). DO not buy from Robinsun unless you have seen the product before and know exactly what you are getting. Better yet, just do not buy from them! You can not guarantee a piece is not faulty or damaged unless you look at it, so save yourselves the trouble. We were first timers swayed by the good reviews.

Response to Robinsun’s rebuttal.
24 hour shipping? You most certainly did not. The first component arrived on time. The second was 4 days late. Hence our inability to act on a return within your 30 day timeline. We asked for a return at day 31! The delay was your fault, and I made you aware of our situation very clearly. As to your open box policy, what a laugh. How in the world is a customer supposed to know the quality of what is inside the box? The reason we wanted a refund was because the hanging components are cheap, lightweight and flimsy and in no way made us comfortable about the safety of hanging your panel.

There was one set of instructions for the hanging components and they were in German ONLY (we live in Spain, not Germany). In addition, your bot sent the wrong video, your human sent the “right one” which was still wrong. The hanging components on the video were not the ones we needed. So you are definitely not entirely honest.
So say what you want, your policy on unopened box is ridiculous. And while I understand the 30 day policy the delay in delivery was YOUR fault not ours. And one day late? I would never recommend your company to anyone.

Todo perfecto 💯 envio en menos de 24 horas atención al cliente perfecto y montaje fácil de montar y funcionando al dia siguiente un 10 vamos

Amabilidad y profesionalidad van de la mano. Envio rapido, comunicacion fluida, satisfaccion total. Recomendado al 100%

La atención ha sido sublime. Ejemplar. Un 10.

Rapidez y sencillez

Recebi o produto conforme estava no site, demorou um pouco o processo para envio, mas chegou dentro do prazo. Estou satisfeito com o produto. Recomendo!

Die Bestellung meines Balkonkraftwerks bei Robinsun war leider sehr holprig.
Zunächst wurde nur 1 von 3 Paketen geliefert, falsch zugestellt und geöffnet. Die beiden Panels fehlten und trotz mehrfacher Nachfragen passierte wochenlang nichts. Versprochene Liefertermine wurden nicht eingehalten, Kommunikation war kaum vorhanden – das war sehr enttäuschend.

Nachdem der erste Spediteur (SEUR) die Zustellung abgebrochen hatte, hat sich aber schließlich der Support von Robinsun eingeschaltet und die Ware mit einer anderen Spedition erneut versandt. Damit waren die Panels innerhalb von 4 Tagen bei mir.

Fazit: Am Ende wurde geliefert, aber erst nach viel Druck und mit deutlicher Verzögerung. Das Produkt selbst ist gut und war schnell aufgebaut, die Abwicklung war jedoch verbesserungswürdig.

4 Sterne, weil ja eigentlich SEUR (Spedition) katastrophal gearbeitet hat..

El envío llegó bien y pronto. Funciona como esperaba, enchufar y funcionar.

The standard for customer service in Spain. You prefer to speak another language, no problem, they will go through the trouble to translate on their end. Their products are well chosen, I am very impressed with the panels and battery I selected. Bottom line, I have a conservative ROI expectation of 2 years as compared to 5+ with the traditional overheads associated with installers, permits, etc.

4 paineis e microinversor a funcionar. Instalação com cerca de 1 semana.

Tardó varias semanas en llegar, ahora me voy de vacaciones, no he tenido tiempo de montarlo, está todo embalado, no sé si funciona

The customer support is amazing using WhatsApp or phone with great support and products are top quality and many times with better pricing.
I don’t give 5 stars (only 4) mainly due to the unfortunate choice they made (I imagine because of pricing) of the usual logistics company they use SEUR/DPD and unfortunately this is a very bad choice specially for the solar panels itself as they have very big delays due to outsourcing other snalll companies and tracking is not even realtime or real due to this fact.

Tuve un pequeño problema, y aunque tardaron, me lo solucionaron todo.

Mi experiencia ha sido agridulce ya que la idea y el producto me parece muy buena pero los plazos de entrega no se han cumplido … en mi caso compré un kit de 2000 para mi domicilio y otro de 800 para una nave que tengo . En un principio iban a llegar juntos cosa que no fue así ya que el de 2000 llegó primero y con bastante demora .Me dejé guiar por los plazos que me aparecían en el correo ya que no pudieron juntar los dos pedidos, me llegó 10 días después del último supuesto día de entrega que me daban en ese plazo .Por lo que buen producto pero los plazos de entrega no son los que facilitan .

En todo momento resolvieron mis dudas y todo fue tal y como ellos me dijeron. Los paneles y la batería funcionan perfectamente y deseando estoy de ampliar la instalación