Riverly Recenzje 961

Wynik TrustScore: 4.5 na 5

4,3

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Oceniono na 5 z 5

We nave navigated with LocaBoat four times in Europe. Staff is aways helpful. The boats always have functioned perfectly - never any mechanical issues. Of course, the canals themselves are scenic... Zobacz więcej

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Oceniono na 4 z 5

We had a marvelous time. The boat was great, and although several things went wrong, emergency care was quick. Unfortunately there was an error where the taxi that was booked by locoboat in Argens f... Zobacz więcej

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Oceniono na 4 z 5

Good quality vessel with extensive inventory. Good service from and communication with base manager. We added the all-in package to the contract which was after all worth the extra money. We asked onc... Zobacz więcej

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Oceniono na 5 z 5

Everything happened fairly much as planned. Geronimo was very helpful during check-in. He also provided us with a cart to bring back our groceries for the boat. The boat functioned properly except the... Zobacz więcej

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Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

961 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

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Oceniono na 5 z 5

Excellent service

Very kind and helpful provider, excellent service.

19 lipca 2024
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Odpowiedź od Riverly

Hello, thank you for your opinion. We're glad you enjoyed the Locaboat experience. Best, Julien.

Oceniono na 5 z 5

Twenty years after my first penichette…

Twenty years after my first penichette trip, still a great experience!

2 sierpnia 2024
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Odpowiedź od Riverly

Hello, thank you for your note. We are happy to have welcomed you back after so many years. Looking forward to your third cruise? Best, Julien.

Oceniono na 5 z 5

Brazilians take Locaboat!


The experience was exceptional, from the initial email communication to the overall boat trip. The boat offered ample space and was equipped with all the essentials. We fell in love with Aigues-Mortes, a destination that perfectly blends relaxation, history, and the stunning pink salt flats. We went during high summer season, so an air conditioner in the boat can be a great improvement.

5 sierpnia 2024
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Odpowiedź od Riverly

Hello, thank you for your review and your compliments about our teams. Thank you for your suggestion about the air conditioning on board. Best, Julien.

Oceniono na 1 z 5

Nightmare LocaBoat Rental

Our LocaBoat experience was an absolute disaster. From the start, we were misled about severe boating restrictions due to a closed lock, which dramatically curtailed our planned itinerary. To add insult to injury, the boat was in appalling condition. Mechanical failures plagued us from day one, including a non-functioning horn (a serious safety hazard), a clogged engine, a broken water pump, and malfunctioning toilets. The boat was so old and poorly maintained that it leaked oil into the river.
To top it off, the boat's interior was neglected with a leaking overhead hatch and a soaked galley cushion. This was supposed to be a relaxing vacation, but instead, we spent most of our time troubleshooting problems and dealing with LocaBoat's incompetence. We are experienced boaters and have never encountered such a poorly maintained and unreliable vessel. LocaBoat should be ashamed to rent out such a substandard boat. Avoid at all costs!

21 lipca 2024
Opinia niezależna
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Odpowiedź od Riverly

Hello, thank you very much for your feedback. It is indeed not normal to have a boat in the condition you describe. Our technicians work hard all year round to maintain our boats and offer you a unique experience. Locaboat is renowned for the quality of its fleet. Our claims department is already dealing with your case, and we'll get back to you as soon as possible. Once again, we're sorry for the vacation you've had, and we hope to have another chance to give you the experience aboard our license-free Pénichettes. Best, Julien.

Oceniono na 5 z 5

Locaboat Holiday.This is a long-established company with…

This is a long-established company with a world-wide reputation. Their service is prompt and any questions are answered courteously and efficiently.
The vessels are appropriately designed and configured, are well maintained and are easy to drive. Within, the vessels are clean, comfortable and well-supplied.
In all, this contributes to a relaxing and enjoyable holiday.

22 lipca 2024
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Odpowiedź od Riverly

Hello, thank you for your review and your compliments on our boats. We are delighted to have welcomed you aboard our Pénichettes. Best, Julien.

Oceniono na 5 z 5

Dompierre was awesome, Lattes was good.

Our 1st 4-day trip from Dompierre was fantastic and the LocaBoat crew was the best. Super sweet folks and endlessly helpful. Our 2nd trip from Lattes was good but I didn't know beforehand that the boats can not cruise on the Mediterranean which was a major part of our plan. We couldn't swim from the boat in the canals. But, overall, both trips were great and we'd do it again.

16 lipca 2024
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Odpowiedź od Riverly

Hello, thank you for your review and feedback. We are delighted to hear that you have enjoyed your other cruises with Locaboat. Our Pénichettes are not approved for sea cruising, like many river boats only. We do not indicate in any document that it is possible to do so. We look forward to welcoming you back for another trip, so don't hesitate to contact our travel experts to help you plan your next trip. Best, Julien.

Oceniono na 3 z 5

Está vez la experiencia no respondió a nuestras expectativas.

Nos gustó la acogida en la base de Lattes. Los trabajadores fueron muy amables, eficientes y profesionales.
No nos gustó el estado del barco (el estado general y tuvimos una fuga de aceite) ni la limpieza del mismo.
No nos gustó el "all inclusive pack". No ahorra tiempo y el seguro es deficiente. Y no nos gustó que muy pocos miembros del personal hablen ni un minimo de castellano.

13 lipca 2024
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Odpowiedź od Riverly

Hola, gracias por su comentario y valoración. Sentimos oír que le decepcionó el estado del barco, aunque nos tomamos muy en serio el mantenimiento y la calidad de nuestras Pénichettes. Nuestro equipo de atención al cliente se pondrá en contacto con usted lo antes posible para informarle.
En cuanto al paquete serenidad, le permite ahorrar dinero (paga menos por los servicios del paquete de lo que pagaría de forma independiente) y tiempo (no tiene que limpiar el barco al final de su estancia y no hay registro de horas de navegación, ya que el combustible está incluido). Por último, le pedimos disculpas por las dificultades lingüísticas que haya podido tener, ya que nuestro personal local es francés y ya es trilingüe (francés, alemán e inglés).

Oceniono na 5 z 5

Perfect way to enjoy a nice holiday

Perfect way to enjoy a nice holiday

22 lipca 2024
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Odpowiedź od Riverly

Hello, thank you for your feedback. It was a pleasure to welcome you on our licence-free houseboats. Best, Julien.

Oceniono na 4 z 5

helpful staff in booking etc.

helpful staff in booking etc.
one down point was the fenders was not checked on departure then we find one deflated at end of our tripp
and we had no recollection of causing it leaving us with a bill we were quite careful with the boat

22 lipca 2024
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Odpowiedź od Riverly

Hello, thank you for your feedback. Concerning the deflated fender, we will investigate further with our base. We'll get back to you if this billing was indeed an honest mistake on our part. Best regards, Julien.

Oceniono na 3 z 5

Water tank out of order

Nice environment, well organized check in, good availability in case of problema.
What Is not acceptable Is to know at check in time, that 3/4 of the water tanks were not available. We had Just 100 liters out of 400 available. This Is a full game change for an holiday of this kind. We complained about this at check in and at checkout with almost no reaction nor compansation.
This was disappointing

14 czerwca 2024
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Odpowiedź od Riverly

Hello, thank you for your review. We are delighted to hear that you enjoyed your cruise and the organization on site. Concerning the water tank, was it defective or simply not filled yet? We recommend that you spend the first night at the departure base, which allows you to fill up with water free of charge and to be connected to 220 volts. Could you please send us more details by e-mail to info@locaboat.com? Best, Julien.

Oceniono na 4 z 5

Our 3rd time with Locaboat

Our 3rd time with Locaboat. First was Dompierre to Briare and loved the whole trip. Second Mâcon to Saint-Léger-sur-Dheune. Both had plenty of villages to visit along the way. We missed that part of this trip. But as always love time on the boat, exploring Nancy and Saverne. We particularly loved Lutzelbourg where local hospitality businesses were amazingly helpful. One man drove us to Phalsbourg to shop.

15 lipca 2024
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Odpowiedź od Riverly

Hello, thank you very much for your review and your loyalty. We are delighted to have welcomed you for the third time on our licence-free Pénichettes.

Oceniono na 5 z 5

Great holiday on Canal du Midi

Great holiday on Canal du MIDI. Boat was in good condition and well appointed.
Supportive staff, great introduction, highly recommend.

8 lipca 2024
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Odpowiedź od Riverly

Hello, thank you for your comment and recommendations. Best, Julien.

Oceniono na 4 z 5

Very helpful friendly staff-not as easy as expected

Very helpful friendly staff.However, with little boating experience we felt quite insecure steering the boat and spent the first two days zigzagging until we got the hang of it ,which was quite stressful .Locaboat is a first rate company so have no issues with them whatsoever,I just think older clients should be aware that jumping on and off boats at locks and throwing ropes etc can be quite physically demanding and the claim that steering the boat is easier than driving a car is not true .
Also some of the information about facilities at moorings needs updated as a couple of places no longer had water

12 lipca 2024
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Odpowiedź od Riverly

Hello, thank you for your opinion and advice. We do indeed recommend at least two adults in good physical condition for the mooring maneuvers and locks. We hope you were able to enjoy your stay despite the slight adjustment time. Best, Julien.

Oceniono na 3 z 5

Seeing the country from a different perspective

We liked seeing the country from a different perspective. the staff at Locaboat were very friendly and helpful and the boat was well equipped with the basics required.
Although sailing the boat on a canal was advertised as being suitable for those without experience, sailing and handling the boat (Penichette FB) really required at least one crew member to have some sailing experience when it came to navigating locks and mooring in strong winds. The boats also need air conditioning for summer use, and the Canal du Midi needs a clean - currently untreated sewage from the boats is dumped into the canal which is potentially hazardous

12 lipca 2024
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Odpowiedź od Riverly

Hello, thank you for your opinion. We're sorry to hear that you had trouble navigating despite the training you received at the start. Regarding waste water, all our boats are equipped with tanks. However, very few ports in France offer a pump to empty them, which is why this water is sent back into the canal and we recommend avoiding environmentally hazardous products in the sanitary facilities. We've been committed to CSR for many years, and are campaigning for the installation of these pumps. Best, Julien.

Oceniono na 5 z 5

This was our second time using…

This was our second time using Locaboat. The family had a wonderful time navigating through France. There's a very good chance. We probably do it again in a couple years.

17 czerwca 2024
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Odpowiedź od Riverly

Hello, thank you for your opinion. We look forward to welcoming you for a third time. Best, Julien.

Oceniono na 5 z 5

leaky window

used Locaboat for six consecutive years, never no issues except for a Leakey roof window in main bedroom this trip, reported to maintenance come to look at problem but never rectified spent the week with a bin bag over window.

8 czerwca 2024
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Odpowiedź od Riverly

Hello, thank you for your feedback. We are committed to the quality of our boats and our services, and it's not normal to have a leak in a window. We will pass on this information immediately. We hope you enjoyed your stay and we look forward to welcoming you back on our Pénichettes. Best, Julien.

Oceniono na 3 z 5

Good service from Locaboat, but it can be a challenging canal with limited moorings.

The service from locaboat was good. Although I was a bit surprised at the extras for parking, dog cleaning and fuel (€650). However the canal du Rhône et Sete can be challenging. We enjoyed it, but reverse parking is essential as there is limited space (this is a bit of skill), We went in late June and parking in the busy towns was difficult. In august ???? Winds, we had 35mph cross winds in open lagoon areas and currents play a part, so this is no ordinary inland french canal cruise where you can park anywhere in normally calm waters, you definitely need to plan ahead and book slots in the popular towns. Overall, I prefer inland cruising.

8 lipca 2024
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Odpowiedź od Riverly

Hello, thank you for your feedback. We are sorry to hear that the extras to be paid in addition to the cruise (in particular fuel) were not clear enough in our documents. As for navigation in the Camargue, it's true that you're in a protected nature zone and it's forbidden to moor in the middle of nature, unlike in other regions. Lastly, crossing the Etang de Thau can be difficult in high winds, and is forbidden if the winds are too strong. We hope these inconveniences didn't spoil your stay with Locaboat, and we invite you to repeat the experience in a more traditional region. Best regards, Julien.

Oceniono na 1 z 5

Poor customer service

Due to flooding our cruise was changed at the last minute. We were notified late the night before and we were given only one option which was a there and back and not a one way as booked. I feel that management must have been aware from a few days before that there may be problems due to the excessive rain and had we been contacted timeously we could have found a good alternate option.
The cruise we went on was noting like the one booked and was extremely disappointing.

29 czerwca 2024
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Odpowiedź od Riverly

Hello, thank you for your opinion. We're sorry about this last-minute change. Unfortunately, we don't have any information in advance and the navigation stops are as sudden for us as they are for you. We did everything we could to offer you a pleasant cruise despite the flooding and the change of route beyond our control. We have also received your e-mail, to which we have replied. Best regards, Julien.

Oceniono na 5 z 5

A really terrific experience in a…

A really terrific experience in a beautiful part of the world.
Nice company to deal with.

20 maja 2024
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Odpowiedź od Riverly

Hello, thank you very much for your opinion. Best, Julien.

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