Riverly Recenzje 961

Wynik TrustScore: 4.5 na 5

4,3

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Oceniono na 5 z 5

We nave navigated with LocaBoat four times in Europe. Staff is aways helpful. The boats always have functioned perfectly - never any mechanical issues. Of course, the canals themselves are scenic... Zobacz więcej

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Oceniono na 4 z 5

We had a marvelous time. The boat was great, and although several things went wrong, emergency care was quick. Unfortunately there was an error where the taxi that was booked by locoboat in Argens f... Zobacz więcej

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Oceniono na 4 z 5

Good quality vessel with extensive inventory. Good service from and communication with base manager. We added the all-in package to the contract which was after all worth the extra money. We asked onc... Zobacz więcej

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Oceniono na 5 z 5

Everything happened fairly much as planned. Geronimo was very helpful during check-in. He also provided us with a cart to bring back our groceries for the boat. The boat functioned properly except the... Zobacz więcej

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Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

961 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

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Oceniono na 5 z 5

Everything I had dreamed of and more

Everything I had dreamed of and more. Thanks for your help

30 maja 2025
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Odpowiedź od Riverly

Thank you so much for your wonderful feedback! We’re delighted to hear your experience was everything you dreamed of and more.

We look forward to helping you plan your next adventure!

Oceniono na 4 z 5

Terrific boat,plenty of room on…

Terrific boat,plenty of room on board,very clean and good equipment. We were originally booked Argens Minervois to Negra. We were informed a month before that there was a building with potential to collapse at Trebs and would have to do an in and out of Negra. We were told by the staff at Negra when we picked up our boat that the canal was open, disappointing for us that you had not let us know or attempted to have us start on our original route.

12 maja 2025
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Odpowiedź od Riverly

Thank you for your positive comments about the boat and its equipment. We’re sorry to hear about the change in your route and the confusion regarding the canal status near Trebes.

We understand how disappointing it can be when plans change, and we apologize if our communication about the route update was not as clear or timely as it should have been. We always aim to keep our guests well informed and regret any inconvenience caused.

We appreciate your understanding and hope to welcome you back for a seamless experience in the future.

Oceniono na 5 z 5

Canal du Midi with Locaboat

Easy process to book. Helpful information prior and for the canal trip. Great orientation. Helpful people at all the stops and docks. Amazing cruising experience.

16 maja 2025
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Odpowiedź od Riverly

Thank you for your wonderful feedback! We’re thrilled to hear that you found the booking easy, appreciated the helpful information and orientation, and enjoyed the support at the stops and docks.

It’s fantastic that your cruising experience was amazing—we hope to welcome you back soon for another great adventure!

Oceniono na 4 z 5

Bijzondere ervaring op Le Canal Du…

Bijzondere ervaring op Le Canal Du Midi.
Goede ontvangst bij vertrek in Negra alsook instructie. De reis kende ik dus mijn verwachtingen werden ingelost. Bij aankomst in Argens: De boot moet voor 9 smorgens in de haven zijn terwijl de laatste sluis voor Argens slechts om 9u actief wordt. Daardoor moet je de avond ervoor al in Argens aankomen (zondag) Kantoren gesloten. Conclusie: alles heel fijn maar aankomsthaven was permanentie en uur van aankomst verlaten toch wel meer service geweest.

2 czerwca 2025
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Odpowiedź od Riverly

Hartelijk dank voor het delen van uw ervaring op het Canal du Midi. Fijn om te horen dat het ontvangst in Negra en de instructies naar wens waren.

We begrijpen uw opmerking over het inleveren van de boot in Argens vóór 9 uur, terwijl de laatste sluis pas om 9 uur opengaat en het kantoor op zondag gesloten is. We nemen uw feedback mee om te bekijken hoe we hier onze service kunnen verbeteren en meer flexibiliteit kunnen bieden.

We hopen u in de toekomst opnieuw te mogen verwelkomen voor een mooie vaarervaring.

Oceniono na 5 z 5

Good welcome

Good welcome, training, introduction and advice. Friendly and knowledgeable staff. Clean boat snd detailed inspection.

Easy and friendly checkout at destination.

The Linssen 34.9 was perfect for our crew. A lovely boat.

2 czerwca 2025
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Odpowiedź od Riverly

Thank you for your kind words! We’re delighted that our team provided a warm welcome and helpful training, and that the Linssen 34.9 was perfect for your crew.

It’s wonderful to hear you found the boat clean and enjoyed the easy checkout process.

We look forward to welcoming you back on board soon!

Oceniono na 5 z 5

Trip of a Lifetime

My husband and I spent an incredible 5 days in the south of France, trying local wines from each stop that we made and exploring the incredible towns along the canal. Our trip will be remembered for a lifetime! The staff at Locaboat were so helpful and informative! We loved our vacation!

2 maja 2025
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Odpowiedź od Riverly

Thank you so much for sharing your wonderful experience! We’re thrilled that you and your husband enjoyed the beautiful towns, local wines, and that our team could help make your trip memorable.

We look forward to welcoming you back for another unforgettable adventure!

Oceniono na 5 z 5

Lovely trip

The boat was ready a bit early. We got all the bikes we needed. With the exception of sharp knives and enough TP, it was pretty well stocked. The fridge was cold when we picked it up and we bought ice ask week thinking it didn't work, but it was just a setting. Maybe if we'd gotten a response when we emailed, it could have saved us a lot of misery. The boat jacked well, and we were pretty comfortable.

16 maja 2025
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Odpowiedź od Riverly

Thank you for your feedback and for highlighting the positive aspects of your trip, including the early boat readiness, available bikes, and comfortable boat.

We apologize for the delayed response to your email and any inconvenience it caused. We also appreciate your comments regarding the kitchen supplies and fridge settings, which will help us improve the experience for future guests.

We hope to welcome you back for an even smoother cruise next time!

Oceniono na 5 z 5

lovely holiday

Very friendly and helpful staff, great boats, and lovely locations. Super holiday.

26 maja 2025
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Odpowiedź od Riverly

Thank you for your wonderful feedback! We’re delighted you enjoyed our friendly staff, the boats, and the beautiful locations.

We look forward to welcoming you again for another fantastic holiday!

Oceniono na 3 z 5

We enjoyed the cruise in spite of some issues wtih the boat and lack of transportation at the last stop.

We enoyed our cruise. The boat's water system made a horrible noise that could wake someone up in the rear cabins. It needs attention. The boat seemed older and lacked any built-in seating in the upper deck-something we had before with a similar boat.

Lastly, we would not able to get any transportation from our last stop and we had to scramble to get off the boat a day early when the only taxi available was free. We moved into 4 hotel rooms. We should have been informed by the lack of services at Corbigny. We got help from the woman at Le Boat.

The canals were lovely and the locations were very satisfying.

26 maja 2025
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Odpowiedź od Riverly

Thank you for sharing your experience. We’re glad you enjoyed your cruise and the beautiful canals and locations.

We appreciate your feedback regarding the water system noise and the boat’s seating arrangements. We will pass your comments to our technical and fleet teams for review.

Regarding transportation at Corbigny, we apologize for the inconvenience caused by the limited services and the lack of prior information. We’ll work on improving our communication about such local details to better assist our guests.

Thank you again for your insights, and we hope to welcome you back for another enjoyable journey.

Oceniono na 4 z 5

The staff at locaboat were all very…

The staff at locaboat were all very friendly and helpful, when there was some issues with the boat, they responded quickly via phone and sent a technician within a couple of hour. The boat could benefit with more kitchen equipment, such as a microwave for reheating. Also more advice where toilet waste water can be emptied, as majority of these facilities were not working during our trip & this made it very stressful & uncomfortable on the boat

19 maja 2025
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Odpowiedź od Riverly

Thank you for your kind words about our team’s responsiveness and support — we’re glad we could assist quickly.

We appreciate your suggestion regarding kitchen equipment and will keep it in mind for future improvements.

Regarding the disposal of toilet waste water, please note that our bases have all been recently upgraded with new, modern facilities. We thank you for your feedback as it helps us ensure these installations are well-maintained and fully operational.

We hope to welcome you again soon for an even smoother experience!

Oceniono na 5 z 5

Great holiday

As with a previous holiday with Locaboat, everything worked seamlessly. It transpired that the boat we hired was around 10 years old but as it’s maintenance had been done well everything worked just fine, a measure of the care and attention that this company pays to all that it does.

26 maja 2025
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Odpowiedź od Riverly

Thank you very much for your kind words and for choosing Locaboat again! We’re delighted to hear that the boat’s maintenance ensured everything worked seamlessly throughout your holiday.

We take great pride in caring for our fleet to provide the best possible experience, and your feedback means a lot to us.

We look forward to welcoming you back for another wonderful adventure on the water!

Oceniono na 3 z 5

Failure to fix a fault spoiled an otherwise good service.

Generally service was good but this was marred by their inability to fix a key fault on the boat. As a result the boat had no heating unless we were hooked up to shore power. Had some very cold nights as a result.

5 maja 2025
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Odpowiedź od Riverly

Thank you for your feedback. We’re sorry to hear about the heating issues you experienced due to the boat’s fault and understand how uncomfortable cold nights can be.

To help maintain the batteries’ charge, we generally recommend navigating at least 4 to 5 hours per day when not connected to shore power. This helps keep all systems running smoothly throughout your trip.

We appreciate your understanding and hope to provide you with a better experience on your next cruise.

Oceniono na 5 z 5

Rural France by boat

This is a terrific way to see rural France slow time. Do things at your own pace - choose where you want to stop. Easy to drive and manage.

26 maja 2025
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Odpowiedź od Riverly

Thank you for your wonderful feedback! We’re delighted that you enjoyed the relaxed pace of exploring rural France with us and found the boat easy to handle.

We hope to welcome you back soon for another peaceful adventure on the water!

Oceniono na 5 z 5

Superb staff, excellent boat

Very friendly and helpful staff. The boat were excellent

7 maja 2025
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Odpowiedź od Riverly

Thank you for your kind words! We’re glad to hear you found our staff friendly and helpful, and that you enjoyed your boat.

We look forward to welcoming you again soon!

Oceniono na 4 z 5

Bit different from on a canal!

We've hired from Locaboat a few times and had expected to find a clean, tidy marina type setting, however their base at Cahors is run by Babou Marine in a working boatyard. Access is not immediately obvious as we initially drove past the entrance. As you would expect, a working yard had boats, bits of boats,vans and miscellaneous stuff lying around and we had to have the office pointed out. The car park is an uneven area of rough grass and despite the website stating the yard is secured around 20.00 hours, the gates are not closed. Steps from the car park to the quayside were covered in dead slippery leaves (but had been swept clean when we returned after a week) and much of the quayside was a muddy mess. Having said all that, the staff were lovely, made easier by some of them speaking English and were extremely helpful, particularly in resolving a small issue of our own making! The River Lot is spectacular, soaring cliffs giving way to cultivated fields. Not a lot of wildlife though we regularly saw kingfishers and red kites just hanging in the air. Locks were hard work but as there were few other boats about, there was no pressure to get through them. We quickly learned the trick of ensuring the latch from the sluice was properly engaged to ensure the gates opened properly. Some of the currents around the weirs made for challenging manoeuvring and previous experience certainly helped. The river was quiet but I'm not sure we'd want to be there in high season. All in all we had a great week and thoroughly enjoyed ourselves.

12 maja 2025
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Odpowiedź od Riverly

Thank you very much for your detailed feedback. We appreciate your honesty about the facilities at our Cahors base operated by Babou Marine. We understand that the working boatyard environment and access can feel different from a traditional marina, and your comments about the car park and quayside conditions will be shared with Babou Marine to see how improvements can be made.

We are delighted that despite these challenges, our staff were able to assist you effectively and that you enjoyed the spectacular River Lot and your week overall. Your tips and observations about navigating the locks and currents will surely be helpful to future guests.

We hope to welcome you back for another great Locaboat experience—perhaps on one of our other bases with a different setting.

Oceniono na 5 z 5

Our initial rental was terrible

Our initial rental was terrible. The boat heating system did not work. The boat was not fit to be rented. And apparently the team at Dompierre had no idea. We ran the boat for 5 hours in the rain, plugged in for the night and the starter battery was dead in the morning. The lead hand at D came and took the cabin apart to manually start the heater and got the boat started but the heater would not start on its own. The windshield wiper did not work and the battery check switch indicated dead batteroes. We left the boat in Decize and went to Joigny to get the new boat that was offered to us. The management at Joigny are great, friendly, helpful and sympathetic.
We had their oldest boat with a generator and electric drive and living on it was wonderful.
Steering and handling is a problem for all 1020FB as they have no directional stability especially in a cross wind or current. I have designed and piloted boats for 40 years and I found that our 1020 FB did not have any reserve power and the bow thruster was insufficient to counter river current especially going upstream into locks that are blessed with a vigorous back eddy. That said we treated our boat like a hotel room and parked it in Auxerre and took the train to the cities, towns and markets we wanted to visit. So on balance our trip was 90% great and the Dompierre staff should be given a close look as they should never have rented us that boat.

19 maja 2025
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Odpowiedź od Riverly

Thank you for sharing such a detailed review of your experience. We sincerely apologize for the issues you encountered with the initial boat, especially with the heating system and battery problems. We agree that this situation was far from ideal and appreciate your understanding and patience while the Dompierre team worked to assist you.

We’re glad to hear that the team at Joigny was able to provide you with a better vessel and that you enjoyed the comfort of the boat with the generator and electric drive.

Your feedback regarding the handling and steering of the 1020FB model is very valuable. We understand how important boat performance and safety are, especially when navigating challenging conditions. We will share your observations with our technical team to explore any possible improvements.

Thank you also for highlighting the positive aspects of your trip, including the opportunity to explore the region by train from Auxerre.

We truly appreciate your honesty and hope to welcome you back for an even better experience in the future.

Oceniono na 5 z 5

The Locaboat team was excellent

The Locaboat team was excellent. Explained the boat and operation. Assisted in reservations and a few questions during our week. They provided guidance on how to schedule the trip and the locations to stop. The boat was well equipped and performed the entire trip with no issues.

26 maja 2025
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Odpowiedź od Riverly

Thank you very much for your kind words! We’re delighted that our team could assist you throughout your trip and that the boat met your expectations.

It’s wonderful to hear you enjoyed the guidance on planning your itinerary and that everything went smoothly during your cruise.

We look forward to welcoming you back for another great Locaboat experience!

Oceniono na 4 z 5

Need more information and orientation

We liked the boat and experience but the base marina didn’t give us enough information or orientation. There was a bit of a language barrier.

19 maja 2025
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Odpowiedź od Riverly

Thank you for sharing your experience. We’re glad to hear you enjoyed the boat and your overall trip. We apologize if the information and orientation at the base marina did not fully meet your expectations, and for any inconvenience caused by the language barrier.

We appreciate your feedback and will share it with the team to improve our communication and support for international guests.

We hope to welcome you back on board for another great adventure!

Oceniono na 3 z 5

Our Buzet experience

Our Buzet experience. The barge we rented was in desperate need of maintenance and the steering was very poor. Also the bedding needed dry cleaned as it was sweaty. Staff were very helpful though.

12 maja 2025
Opinia niezależna
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Odpowiedź od Riverly

Thank you for taking the time to share your experience in Buzet. We’re truly sorry to hear that the condition of the barge and the bedding did not meet your expectations. Your comments have been shared with our technical and cleaning teams for immediate follow-up. On a positive note, we’re glad our staff were able to support you throughout your trip. We hope to have the opportunity to offer you a much better experience in the future.

Oceniono na 5 z 5

Viajar con tranquilidad.

La entrega del barco muy buena. El barco en excelentes condiciones. El soporte bueno y nos hizo falta por que el filtro se obturo. Un viaje mas que recomendable. Mis acompañantes son de colombia y quedaron enamorados. Matt nos atendió muy bien. Hizo que todo fuera mucho más fácil.

25 kwietnia 2025
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Odpowiedź od Riverly

¡Muchísimas gracias por su comentario! Nos alegra saber que disfrutaron del barco y del viaje. Lamentamos la incidencia con el filtro, pero nos alegra saber que el equipo, y especialmente Matt, pudieron ayudarles eficazmente. ¡Será un placer volver a darles la bienvenida a bordo para otra aventura, quizás con más amigos desde Colombia!

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