Very beautiful well balaced solid ash cue…like the weight received. Great value for my new snooker experience. I hope I do better at playing snooker then Judd did with 9 ball🤔actually he faired prett... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great product 👌 Delivery could of been better, no email confirming delivery and nothing through the door letting me know where it had been left. Had to search around eventually found it behind a fe... Zobacz więcej
Reakcja na opinię
Absolutely appalling company,this was order 17th May 2026 and had nothing till I messaged. And then said it would be sent on Tuesday 19th with a tracking number. The delivery company hasnt even had th... Zobacz więcej
Excellent service my new case and case arrived and unfortunately the case was damaged in transit. Upon notifying them I had a new case delivered to me withing 24hours couldn't ask for better service.... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Riley are the World's best known brand in Snooker. Our range includes snooker cues, pool cues and all Games Tables such as Snooker, Pool and Football Tables.
Dane kontaktowe
Unit 12B Severn Bridge Ind Estate Symondscliffe Way, Caldicot Monmouthshire, NP26 5PW, Caldicot, Zjednoczone Królestwo
- +44 (0) 117 304 27 52
- info@bce-riley.com
- rileyleisure.com
4,1
Dobra
470 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Riley Leisure
Dear K Gill,
Thank you for your 5-star Riley Leisure review.
Great to hear that you are happy with your Riley BCE Cue purchase.
Keep Potting!
Best Regards
The Riley Leisure Team
How is burwat cue compare with John…
How is burwat cue compare with John parris cue.? I used before Riley cue but somehow Riley cue front is light ,back is ok… but I got a chance to use JP cue , I feel that is very solid so I stop using Riley cue
22 września 2025
Opinia niezależna
Odpowiedź od Riley Leisure
Dear Paul,
Thank you for your review and comments.
Riley BCE cue sports products are design to cater for all levels and budgets. Whether it be an entry level 2pc cue or our made to order Riley Burwat Black Cues, our extensive range offer something for everyone.
Best Regards
The Riley Leisure Team
Excellent quality and very happy with…
Excellent quality and very happy with purchase
11 września 2025
Odpowiedź od Riley Leisure
Hi Sky,
Thank you for your 5 star Riley Leisure review.
Great to hear you are happy with your Riley BCE cue sports products and services.
Keep potting!!
Regards
The Riley Leisure Team
Odpowiedź od Riley Leisure
Hi Sky,
Thank you for your 5 star Riley Leisure review.
Great to hear you are happy with your Riley BCE cue sports products and online experience.
We hope to be of service again in the future.
Keep potting!!
Regards
The Riley Leisure Team
Terrible service
Terrible service. Riley don’t state anywhere that they can’t deliver on Saturdays, which is a major inconvenience when buying something so large. When I questioned this, their customer service simply told me to “speak to the courier” and left me to deal with it myself.
The courier won’t give specific weekday time slots, meaning I’d have to waste an entire day off work waiting around. Riley clearly wash their hands of the delivery process and offer no real support once they’ve taken your money.
Extremely poor service – I wouldn’t recommend them to anyone.
18 września 2025
Opinia niezależna
Odpowiedź od Riley Leisure
Dear Matthew
Thank you for your feedback.
We are very sorry to hear of the difficult experience you have had with our courier.
While not all couriers can offer 7-day delivery, we partner with Furdeco as they are one of the best in the industry and always strive to accommodate customer requests wherever possible.
In most cases, Saturday delivery slots are available, however, this will depend on delivery location and routings for the drivers.
We appreciate your understanding and should you have further questions, we are here to help.
UPDATE: We have worked with the customer to provide a solution and the customer has now received their table successfully.
Best Regards
The Riley Leisure Team
Great company
The whole process from ordering the delivery was a stress free experience, I got plenty of correspondence from the company to tell me what was happening.
8 września 2025
Odpowiedź od Riley Leisure
Dear Kyle,
Thank you for your 5-star Riley Leisure review.
It's great to hear when customers have had such a positive experience with our products and services.
We hope to be of service for al your cue sports needs in the future.
Best Regards
The Riley Leisure Team
Odpowiedź od Riley Leisure
Dear Kristian,
Thank you for your 5-star Riley Leisure review.
We hope you continue to enjoy your Riley BCE Pool cue.
Keep potting!
Best Regards
The Riley Leisure Team
Really great experience- great product…
Really great experience- great product and delivery
29 sierpnia 2025
Odpowiedź od Riley Leisure
Dear Emma,
Thank you for your 5-star Riley Leisure review.
So are extremely pleased to provide you with such a positive experience and cue sports products to match.
Keep potting!
Best Regards
The Riley Leisure Team
Love it 😻
Love it 😻
Purchased for my daughter bbq party along with other stuff and my god we had such a laugh.
The table is not perfect but good if you just love to play pool and do not take it too seriously.
27 sierpnia 2025
Odpowiedź od Riley Leisure
Dear Nikki,
Thank you for your 5 star Riley Leisure review.
It's great to hear that table brought such joy to family and friends.
We hope you continue to enjoy your Riley BCE table.
Best Regards
The Riley Leisure Team
Lovely quality pool table for the cost
Lovely quality pool table for the cost. Delivered on time, well packaged and very easy to assemble
31 sierpnia 2025
Odpowiedź od Riley Leisure
Dear Mrs Weldon,
Thank you for your 5 star review. It's great to hear of your experience with our Riley BCE Products and services.
Keep potting!!
Best Regards
The Riley Leisure Team
I live in Canada and I received my cue…
I live in Canada and I received my cue and case quickly with great packaging.
The cue is perfect and came exactly to my specifications, and is straight as an arrow! Sadly, the Riley towel, which was supposed to be part of the package deal, didn't arrive.
I've used the cue for about a month now, and love it!
3 sierpnia 2025
Odpowiedź od Riley Leisure
Dear Joe,
Thank you for your review, we love to hear that our Riley BCE cues are received well from countries all over the world.
Keep potting!
Best Regards
The Riley Leisure Team.
False Advertising
Buyer beware! The "FREE UK delivery" which got my attention is anything but true. We stay just outside of Edinburgh, but somehow are classed as 'remote' and were asked for an additional £96 payment before shipping.
With this the customer service team fails to mention the return policy would change as well and there are also no free returns as advertised.
I do not understand why the delivery fees are not made clear at the time of booking. I was even confirmed delivery would be free which was later classed as a "typo".
Spend your money somewhere else!
1 września 2025
Opinia niezależna
Odpowiedź od Riley Leisure
Dear Daan,
We are sorry to hear our service has not met your expectations.
Due to the size and weight of our table products, deliveries are made by specialist carriers and, in accordance with our terms and conditions, may incur surcharges depending on location and postcode, particularly, but not restricted to, remote areas.
We would encourage customers to check with our customer support team ahead of placing an order, as we are always able to advise exact additional costs ahead of despatch.
Best Regards
The Riley Leisure Team
It was so easy to order and delivery…
It was so easy to order and delivery was spot on no complaints.
16 sierpnia 2025
Odpowiedź od Riley Leisure
Dear Bernard,
Thank you for your 5-Star Riley Leisure review.
It's always great to hear we have provided such a positive experience for our customers.
Best Regards
The Riley Leisure Team
Great delivery service an a lovely gift…
Great delivery service an a lovely gift for the kids to enjoy
15 sierpnia 2025
Odpowiedź od Riley Leisure
Dear Danyal,
Thank you or your 5 star Riley leisure Review.
We hope you and the family continue to enjoy your Riley BCE Cue sports products.
Keep Potting!!
Best Regards
The Riley Leisure Team
Odpowiedź od Riley Leisure
Hi SB,
Thank you for the 5-Star Riley Leisure service review.
We hope to be of service again in the future.
Best Regards
The Riley Leisure Team
I have tried calling by telephone… not possible!!
I tried calling by telephone with a query before placing an order many times - each telephone option asks you to email them - you can't speak to anyone on any of the options! I tried live chat - which wasn't a live chat! I did receive a brief reply by email to a query.
Please be aware before you order that their website states ..."At the time that you placed your order, you were provided with an estimated shipping date. Please do not contact us if less than 10 business days have passed since the estimated shipping date on your order. If 10 business days have now passed, we would request your continued patience, however, if you still wish to contact us please do so via email at.......... Please state your name, address and order number and the nature of your enquiry.".
I didn't place an order!
22 sierpnia 2025
Opinia niezależna
Odpowiedź od Riley Leisure
Dear Liz,
Thank you for your review.
It appears you have tried to contact us outside of business opening hours.
Should you visit our contact us page you will be able to see our opening times.
During these times our Live Chat is indeed active and operated by our staff (not a robot).
The contact page will also provide you with the best email address to use for your enquiry, at which point our team will respond to you as soon as possible.
Please get in touch should you have any further questions about your products and services.
Best Regards
The Riley Leisure Team
First time ordering with Riley Leisure
First time ordering with Riley Leisure but will be ordering again in the future. Easy to use and great value. Case is better than expected, probably be better with more pictures of the case been ordered.
15 sierpnia 2025
Odpowiedź od Riley Leisure
Dear Ben,
Thank you for your 5 star Riley Leisure review.
We look forward to being of service to you again the future.
Keep potting!!
Best Regards
The Riley Leisure Team
Great Product and Service
Very easy order process, quick delivery, tracking information supplied, great products.
19 sierpnia 2025
Odpowiedź od Riley Leisure
Dear Simon,
Thank you for your 5 star Riley Leisure review. Great to hear of your positive experience with us.
We hope we can be of service for your Riley BCE cue sports products in the future.
Best Regards
The Riley Leisure Team
Great experience
Delivery was great, item arrived in great condition although having ordered a cue that came with a case I’d have thought the cue would have been in the case but it was not. It was well packaged though so no damage. Cue was arrow straight and in perfect condition. The free cue pack was missing from the package but a quick email soon rectified this and they sent me out a new one (not received at the time of this review but have no reason to believe I won’t) would definitely order from them in the future.
11 sierpnia 2025
Odpowiedź od Riley Leisure
Dear Mitch,
Thank you for your rileyleisure 5 star review.
We hope you enjoy your new RILEY BCE cue sports products.
Keep potting!
Regards
The Riley Leisure Team
Easy and clear to use…
Easy and clear to use website.Downloadable cue guide to help you choose your cue and as a added bonus well discounted prices
9 sierpnia 2025
Odpowiedź od Riley Leisure
Dear William,
Thank you for your Riley Leisure 5 star review.
Great to hear you’ve had such a positive experience with our Riley BCE cue sports products and services.
Best Regards
The Riley Leisure Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.