Resolver helped me get my refund for a return from Shein. Shein were refusing to refund me because they claimed the hygiene stickers from the swimwear were removed. The items were returned i... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Wake up eBay UK buyers. Check if the buyer protection fee complies with UK legislation's unfair contractual terms. Also check the Consumer Rights Act 2015 for further protection against that buyers pr... Zobacz więcej
Reakcja na opinię
I had an issue with Shein returning goods back and not refunding me and keeping the items. I was getting nowhere with their customer service constantly repeating same answers and trying to get my... Zobacz więcej
Reakcja na opinię
Ugh! I mean this is the first time i used Resolver, after dealing with alot of issues with Boohoo, I ran out of options and patience and then I found out about Resolver, I was unsure and worried but... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Dane kontaktowe
Zjednoczone Królestwo
- resolver.co.uk
3,5
Średnia
2 tys. recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Used on a few occasions
Used on a few occasions. Funny how some companies won't contact you back but as soon as you go through Resolver they reply straight away. Usually resolve issues within 24 hours.
20 sierpnia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Nicola,
Thank you for your feedback! We’re pleased to hear Resolver has helped prompt a response when companies haven’t replied directly. That’s exactly what we’re here for!
Resolver to the rescue!
I had difficulty with withdrawing my money from MegaCasino, which took 4 days to resolve. If it wasn't for Resolver, I would have been well and truly stuck. It's a free service, and they helped me get my money back from MegaCasino.
17 sierpnia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi David,
We’re so glad we could help you recover your money from MegaCasino. If you ever need our assistance again, we’re always here to help!
Great service and communication
Great service and communication from this company. My issue was swiftly resolved and Resolver really helped me to get through to the team I needed and had issues with. Thanks Resolver!
13 sierpnia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Madison,
Thank you for the kind review. We're so glad to hear our service has been helpful to you. If you ever need assistance again, we're always here to help!
Resolver the last beacon of hope
Resolver is one of the last beacons of customer rights and they help many customers get their rights in a market where customer rights have been long forgotten.
I used their services to get my money back from Currys. And resolver did not even have to get involved, the fact that they oversaw the case was enough
Thank you resolver
8 sierpnia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Mo,
Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!
Fantastic help resolving a dispute- I…
Fantastic help resolving a dispute- I couldn’t be more grateful!
7 sierpnia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Sally,
Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!
Contacted Resolver regarding Debenhams…
Contacted Resolver regarding Debenhams not refunding me yesterday afternoon. By this morning, i had had a reply from Resolver and a refund from Debenhams. Over the moon with this service. Thanks very much.
7 sierpnia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Denise,
Thank you for your kind feedback. We’re thrilled to hear we could help you get your refund! If you ever need assistance again, we're always here to help.
This company does not help to resolve…
This company does not help to resolve issues, it just acts as an email service. Total waste of time.
7 sierpnia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Anita,
We’re sorry to hear that you haven’t found our service helpful - it seems there may have been some misunderstanding about what our service provides.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We’re not a third-party service or complaints management company and do not act or look into matters on behalf of users. Instead, we are a user controlled complaint resolution service, that aims to make the complaint process easier and more efficient.
Our service has helped over 5 million people sort out complaints - completely free of charge. Based on feedback from our users, companies often respond more quickly and effectively when a case is raised through our platform.
However, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
I was totally blown away this company…
I was totally blown away this company does not help in resolving anything it’s just a sight you can get templates or use their page to email the company you have issues with. Won’t use again
5 sierpnia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Carol,
Thank you for leaving a review, we’re sorry to hear that you didn’t find our service helpful.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It is our aim to simplify the complaints process so consumers can address their complaints more efficiently.
Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, if this is possible.
If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk
Flight cancellation claim settled
The airline were not responding to our direct emails. Resolver communication templates and prompts to contact the airline we were in dispute with were very helpful. Thanks to Resolver, we recently received a full settlement for our flight cancellation without having to take legal action.
30 lipca 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Aileen,
Thank you for your kind feedback! We're so glad we could assist you in receiving your full settlement. If you ever need assistance again, we're always here to help.
A big con
A big con. It’s trying to harvest all my details including bank details and hasn’t sorted out my issue with H+M.
1 sierpnia 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Philip,
Thank you for your feedback, we're sorry to hear that your case with H&M hasn’t reached a positive outcome.
Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue.
We are aware of the trickier companies and their habits, and in any case of a limited or unsatisfactory response we would advise you to be as proactive as possible with your communications - the escalation levels should also help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.
It’s also concerning to hear you’ve been asked to provide bank details. Resolver is a free service, and we will never request this kind of information. Please contact our support team at support@resolver.co.uk, and they'll be happy to investigate this further.
I was feeling upset with a penalty…
I was feeling upset with a penalty charge from TFL. Resolver took up my case and it was cancelled. I want to say thank you. This is not the first time I have been helped by them. I appreciate their service.
26 maja 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Maureen,
Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!
Yodel
I returned a parcel to Robert Dyas via Yodel. Robert Dyas said the Yodel courier would collect my parcel and bring a label. When the courier arrived he said did the parcel have a label. I said no I was told you would bring one. He said ok and took the parcel On checking with Yodel it said the parcel should arrive at Robert Dyas on 16/7. It is now 19/7 and the parcel is still at Yodels hub. Despite numerous live chat conversations I am no nearer to c resolving this issue and just feel I am being fobbed off. Terrible company. Avoid like the plague
19 lipca 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Lynda,
You have left a review for Resolver and not the company you may wish to rate directly.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.
I’m sorry to hear about your issue, while we are not the company you wish to contact Resolver can help you manage your complaint and provide direct contact pathways to companies.
To get started, please visit our homepage at https://www.resolver.co.uk/.
If you have any further questions please contact our support team here: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver-
Useful service.
Unfortunately had to use the service a couple of times and it actually brought results. It is weird that the businesses didn't reply to my emails sent directly to them but they responded to my case on resolver. Manage to resolve the issues and get refunds.
Definitely an method worth trying if you are struggling to resolve a dispute with a business.
Easy to use with clear layout and good follow ups.
1 maja 2025
Opinia niezależna
Odpowiedź od Resolver
Hi there,
Thank you for the kind review. We're thrilled to hear that our service has been helpful to you. If you ever need assistance again, we're always here to help!
Data Collecting Site Nothing More...
DO not waist YOUR time and energy posting stuff on there, i have posted about 5-6 times and got now wear or any help or contact from the companies i have complained about,
it is just a website that collects data from disgruntled buyers who think the website will assist with their complaint but it won't nothing will come of it,
waist of time as the companies never answer back, So don't waist your time on there.. as nothing will get resolved, Account deleted waist of time,
Information we collect about you, Each time you visit our site or use our apps we may automatically collect the following information:
Technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login
information,
browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL)
Clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse,
All Collected and YOUR INFO too....
{Edit} Extremely effective.. MMM Well i got no help what so ever with my complaint about Hp..{Edit}
4 lipca 2025
Opinia niezależna
Odpowiedź od Resolver
Hi there,
Many thousands of people have found Resolver to be an extremely effective online platform for the resolution of their consumer complaints. Indeed we have addressed over 5 million consumer complaints since inception in 2014 and received praise and thanks for the service we provide free of charge!
Regarding your concerns about data collection - like many companies' websites we collect certain information to help us improve the site's performance and user experience. We take data privacy seriously and our full privacy policy outlines exactly what it is we collect and how it is used. We are committed to protecting and respecting your privacy and will never sell personal data to third parties without your disclosure.
Great results from Resolver
Thank you so much Resolver in your help with getting my River Island refund back after 3 months of getting no where with them and their customer service myself.
Will definitely recommend you to others!
27 czerwca 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Julie,
Thank you for your kind feedback. We’re thrilled to hear we could help you get your refund!
Amazing
Amazing, thank you so much! Resolved my issue with the company within a day after raising the case with Resolver. Took me a month before that trying to get my refund from the retailer. Very happy, thank you!
19 czerwca 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Irina,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Resolver is a free
Resolver is a free, independent issue resolution service.
Great service easy to use really efficient
Definitely recommend 👌
18 czerwca 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Craig,
Thank you for the kind review! We're so pleased to hear you've found our service efficient! Your recommendation means a lot to us. If you ever need help again, we're always here to support you!
Contacted resolver
Contacted resolver about a problem with Debenham I've been waiting for a refund for over a month ,contacted resolver on the 9th and by the 10th Debenham had messaged me to apologise and refunded my refund to my bank account, many thanks to both conpanies much appreciated
9 czerwca 2025
Opinia niezależna
Odpowiedź od Resolver
Hi Julie,
Thank you for the kind review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Origin Broadband / Ombudsman accused Resolver
I have always used Resolver and been happy with the result
But recently had a complaint about Origin Broadband charging me double they didn't reply and it got escalated to the Ombudsman they have given a verdict of that the emails was sent to the wrong address but I did this through the Resolver and then they claimed that it was a third party so they dismissed my complaint
I just want the Resolver aware that the Ombudsman are saying they gave it the wrong address and because they are a third party they have dismissed my complaint
Be aware this is what the Ombudsman are doing
5 czerwca 2025
Opinia niezależna
Odpowiedź od Resolver
Hello Mrs Senington,
Thank you for taking the time to report this.
Resolver is not a third party service - we’re a free online complaint tool that helps consumers raise complaints about UK based businesses. I’m very sorry that the Ombudsman told you otherwise.
It’s also concerning to hear that you didn’t receive a reply from Origin Broadband after submitting your complaint. We take reports of a company not responding correctly via our service very seriously and will be investigating this.
I sincerely apologise for any inconvenience this may have caused you, but thank you for taking the time to bring this issue to our attention.
I am actually so grateful for Resolver
I am actually so grateful for Resolver. I used it to raise a dispute about owed refund from Boohoo as their customer service is brain-dead and doesn't understand English. I was feeling stressed and ready to lose that money to Boohoo, when I thought I'd give Resolver a try. Within an hour of sending my case via Resolver, Boohoo's dispute team got back to me to apologise and issue the owed refund. I am glad Resolver got their attentions so efficiently that I should have used it rather than waiting 48 hours for an unhelpful auto-reply from their facebook messenger. Also, who uses Messenger as an official channel for customer services in this day and age? My husband kept alarming me that this could be a scam. He couldn't believe it when I confirmed that on Boohoo's page... But anyway this is a good review for Resolver. I am just grateful that you exists!
20 maja 2025
Opinia niezależna
Odpowiedź od Resolver
Hi there,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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