Renewell Water Recenzje 

Great service and great communication re arrival for service from Renewall and especially Daniel always do polite and punctual product very good

I ordered filters and lady I spoke with was very helpful, and they arrived a few days later and I was able to put them in with the help of the tutorial she sent me on , and im happy 😊

Fast and tidy

Great product. Excellent service. Clean efficient installation

I bought a water filter from them. When it was initially installed, it was installed incorrectly, resulting a lot of noise which required a return trip to re-install it correctly. This is probably where damage to the pump on the filter started or occurred.

Around the Christmas holiday a very loud clicking started the system. I waited until after the holidays to reach out. They asked me how the water pressure was and if the water pressure was low then I needed to replace the filters. The water pressure was fine. I tried all other troubleshooting that they advised. I was initially told the filters only needed to be changed yearly, out of desperation to get the noise to stop I paid to replace the filters at my own cost. No change. Then they said we can't figure out what's wrong with the system unless we do a full maintenance on it. I paid for that. Their man comes out, he services it, he doesn't show me any filth or gunk in the workings on the machine. The make it sound like we're in sub saharan africa here with mud pouring out of the taps. Just as their man is about to leave the loud clicking noise starts again. He goes back in and this time he adds a valve so the filters can get, "a more direct water flow." The clicking stops. He leaves. He tells me as he leaves that if we have anymore issues just let them know and they'll sort it. This is a second time that the system was not installed correctly probably resulting in pump damage.

They keep going back to the filters and unit was full of muck but when I took the old filters off, I poured off the water and while it was discoloured it wasn't bad. The photos and videos I took were in a dark cupboard behind fire extinguishers. Never heard once that I should be monitoring the colour of the filters before this. This is a third opportunity where they don't tell you, you need to do something until it's too late maybe. I still doubt the filters needed to be changed at all. I feel this was wasted money on the filters and a wasted service that accomplished nothing to solve the actual problem.

6 days later it starts again. I contact them on WhatsApp and the tone deaf response I get is essentially, it's time to buy a new water filter system. They'll make me a great deal. I let them know I was not spending more money. I have already thrown good money after bad. I'd spend about 740 euros since purchase. About 18 months earlier when this major issues started.

I stopped making the noise. I let them know and they said, "We’re happy to leave things there unless the situation materially changes." Well it came back. I let them know again and they said I have no choice but to buy a new pump from them at 120 euro.

That was what's was really frustrating about this is that I feel like I've been given the runaround. The messages over whatsapp contradict what is said in emails and in person. I feel like my time and money has been wasted. If the "muck in the filters" as they love to blame then this would have stopped with the filter change and the service.

Today their message was: "Your system is functioning correctly and producing water as intended. The clicking you are describing does not affect its performance or purpose." So because it's producing water I shouldn't be bothered by the noise. They love to use the car analogy when speaking to me. I wonder how many of us would be okay with our cars making this noise.

Today I filed a small claims court case in Dundalk under the Consumer Rights Act 2022 which protects Irish consumers up to 6 years on purchases. Everything I've said in this review can be backed up with copies of email s and whatsapp chats.

The pump was either damaged by their negligence or it was never fit for purpose. Imagine a 390 euro until going off in 18 months because 2 adults were simply too much for it.

A domestic water filtration pump should last significantly longer than 18 months. Requiring payment for replacement indicates the goods were not durable.

The goods were not of satisfactory quality.
They failed prematurely.
The trader failed to remedy the defect without demanding further payment.
A paid service did not resolve the defect.

*** Update *** Sept 2026 - I won in small claims court today. The judge asked the director how much it would have cost him to replace the pump and he said €80. Instead he decided it was better to pay a solicitor to represent him over two seperate court dates. It's a requirement for a LTD company to be represented by a solicitor. He lost the legal fees, the cost of the filter and the expense I had trying to repair it. I don't understand it because if he would have repaired it he would have had a customer for life. You're a built in customer that has to buy water filters from them as long as you have their machine. It just makes no sense to me.

I had an excellent experience with Renewell Water! Will was incredibly helpful throughout the entire process and went out of his way to make sure everything was perfect. His guidance and support really made the whole experience smooth and stress-free.

On top of that, the water itself tastes absolutely amazing — fresh, clean, and refreshing every time. I couldn’t recommend Renewell Water more, both for the quality of their product and the exceptional service. A truly five-star experience!

We purchased the Hydro+ Hydrogen Water Ioniser Reverse Osmosis Filtration System for €1,480 in April 2025.

This has been, without question, the worst experience we have ever had with a so-called premium product.

Only a couple of months after installation, the system began malfunctioning, and we had to contact Renewell Water to try to resolve the issue. What followed was weeks of back-and-forth communication, video calls, videos showing the machine failure, and extended periods with no running water in our kitchen.

Eventually, a technician was sent to our home. We were told we would be compensated for all the bottled water we had to purchase for drinking, cooking, and basic household use. During this time, all of our dishes had to be carried upstairs and washed in the bath.

The technician did his best to repair the system, and initially it appeared fixed — but within an hour, the same fault returned. Once again, we were left without usable water and had to repeat the entire process of relying on bottled water for everything while waiting for further action.

After considerable insistence on our part — including making it clear that we did not want to keep the faulty unit — we were finally told that a replacement machine would be ordered. We were also assured that we would be compensated not only for the water we had to purchase, but also for the inconvenience, disappointment, and overall poor experience.

According to our WhatsApp records, the problems began on 11 July. By 22 July we had no water at all, and we did not receive a replacement machine until early September.

For a product marketed as premium, both the equipment and the after-sales service were completely unacceptable. Based on our experience, I would definitely not recommend Renewell for any high-value purchase.

Very happy with the product and service. Ordered on Tuesday, and it was fully installed on the Thursday - Dean did a fantastic job getting everything set up. Highly recommend.

As a long term customer, we were due a service and instead got an upgraded system for a very good price. The installation was flawless and looking forward to using it. Our previous model has been a gem, clear and good water enjoyed by ourselves, child and pet.

Great communications from the Office & Dean the installer was a pleasure to deal it. Tidy work

I am very happy as I needed a filter and they came out next day and fit it for me also tested the water. Excellent service and Thank You 🤩

Great service from start to finish, from Marc in sales who was very helpful and easy to deal to the installer Dean who was very professional, neat and a gentleman to deal with, I’m delighted with the product and would highly recommend anyone to get filtered water on tap with Renewal water

Love it. Had this installed recently in my kitchen. The unit is very quiet, flushes all the harmful stuff out of the water before I drink it. The installation was done by Dean, who was great. He explained in detail how to change the filters when they need it (one once a year the second every 2 years). The company will send me reminders when they are due. It's not often you find companies this efficient. The unit is under the sink and Dean put the filter tap in a great place which is really out of the way from anything going on in the sink. I feel really confident that I am drinking clean water, so bought some lemons and limes as well (these aren't included !!). Love this unit.

I recently had the ARkkZ water filter fitted. It was obvious that the fitter took pride in his work as the finished job was very neat and professionally done. the company are very customer focused . The water tastes great (whether that's the case 6 months down the line I don't know) but for now I am enjoying every glass!

Had the Arkzz Reverse Osmosis filter system by Renewell Water installed today by super technician Dovydas who was very informative re same. This is a very compact unit, fits under sink. Water tastes very good.

My experience with Renewell Water started off positively. The sales process was smooth, I was offered a good deal, and I was asked to send in videos of my sink area so they could confirm installation suitability. I was told everything was fine.
The first installation went well. The installer was tidy and professional. However, it was only at that point that I was told my sink setup would not allow for the separate filter tap I had expected. Instead, I would need to buy a triflow tap, something that had never been mentioned in advance despite me providing videos for assessment. It felt like an upsell, but I was given no real alternative if I wanted the system installed. Out of the two limited options offered, I chose the one most similar to my existing tap.
When the triflow was fitted at the second installation, my partner immediately raised concerns about it being extremely wobbly, but the installer dismissed this as “normal.” The next day I called to report the same issue, along with the fact that once I could actually use the tap, it was clear the design was impractical for my sink setup. Instead of a genuine discussion, I was repeatedly told “as per our terms and conditions, we can’t take the tap back.”
A third technician later admitted that the previous installer had done the job incorrectly and had not used the extra parts available to stabilise the tap. He fixed the workmanship, but by then my confidence was gone. I suggested paying for everything except the tap until a fair resolution was found, even suggested that likely I would be ok with it after a few days of use, but I was told I either had to pay in full or have all equipment removed, leaving me with a dismantled sink. Unfortunately, I had to leave urgently for a vet appointment, and under pressure, I paid in full.
Now I am left with a product I didn’t really want, which I was not properly informed about in advance, and which doesn’t suit my needs, a con essentially. I had been happy to recommend Renewell after the first installation, but after this experience I cannot. I have since escalated my complaint to the CCPC (Competition and Consumer Protection Commission) and will be pursuing it further. I hope Renewell changes how they handle customer concerns in future, because my experience went from excellent at the start to deeply disappointing in the end.

We have had the appliance for a few weeks now, and the difference it has made is indescribable. The water is amazing, the product works very well and props to the installer Dan who was world class.

Highly recommend!

Excellent from start to finish, efficient and helpful sales person, not a pit pushy. Unit installed within a week of ordering, at the specified time, by a very competent, friendly and experienced technician. Delighted with it ever since, would 100% recommend.