Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Possibly the worst company I've dealt with in years. Supplied a faulty unit (it happens). They said they would refund me with 5 days of them collecting it. What I actually received was a partial refun... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We were in need of new tumble dryer, stumbled upon renew to you, great price! Dryer arrived well packaged, works perfectly, will definitely use again for other items if needed.

Oceniono na 5 z 5

Bought a washing machine which had a fault. Rang RENEW2U and it was replaced straightaway. The replacement is great. I would definitely use this company again.

Oceniono na 5 z 5

Hello I would like to leave a feedback for this company I ordered a condensed tumble dryer from them but it broke and I texted them right away and since my first text they guided me with some troubl... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep AGD

Napisane przez firmę

Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

123 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 85% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

good product, quick delivery, easy

the product I ordered was in excellent condition as described it would be, easy to install, and the delivery people were great. would definitely buy from this website again!

4 lutego 2025
Logo Renew2u

Odpowiedź od Renew2u

Thank you for taking the time to leave us a review, its very much appreciated.

Oceniono na 5 z 5

Excellent communications

Excellent communications, prompt delivery. Fridge freezer as described, one very happy customer. many thanks

6 lutego 2025
Opinia niezależna
Logo Renew2u

Odpowiedź od Renew2u

Thank you for taking the time to leave feedback. We are happy that you are pleased with your purchase.

Oceniono na 1 z 5

Put in the wrong address by mistake and…

Put in the wrong address by mistake and they wouldn't change it and wouldn't deliver to my son address shocking service would not recommend to anyone

12 stycznia 2025
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Odpowiedź od Renew2u

Hi Jason,
We do appropriate that you have taken the time to leave us some feedback. We take the feedback very seriously as this helps us to improve our service.
I am sorry for the inconvenience that this matter coursed you ,it was never our intention to make things difficult.
Kind Regards
Renew 2 U

Oceniono na 5 z 5

Great service during the holiday…

Great service during the holiday period; good communication when they resumed from their break and speedy delivery

26 grudnia 2024
Logo Renew2u

Odpowiedź od Renew2u

We do appropriate that you have taken the time to leave us some feedback. We take the feedback very seriously as this helps us to improve our service.

Oceniono na 4 z 5

Lovely product good service.

Lovely product good service.
But ıs come wet Paket. Also wet inside is well.

13 grudnia 2024
Logo Renew2u

Odpowiedź od Renew2u

We do appropriate that you have taken the time to leave us some feedback. We take the feedback very seriously as this helps us to improve our service.

Oceniono na 1 z 5

Absolutely Shocking Service

Absolutely Shocking Service

I ordered a £500 fridge from Renew 2U, with an eye-watering £100 delivery and collection fee. You’d think for that price, they’d offer flawless service. But instead, it was a complete mess from start to finish.

Communication? Nonexistent. I was left chasing them, with barely any updates on my order. For the price I was paying, I’d expect at least some kind of customer care—none. The lack of professionalism was astounding, and frankly, it made the whole process more frustrating than it ever needed to be. They refused to collect my old fridge because they said it had water in it (it did not). They also refused delivery unless I sign a waiver to say any damage they cause is my fault!! Unbelievable.

When you’re charging premium rates for delivery and collection, maybe try actually delivering decent service. I wouldn’t trust these guys with a paperclip, let alone a major appliance. Save yourself the headache and look elsewhere. Disgusting

6 listopada 2024
Logo Renew2u

Odpowiedź od Renew2u

Dear by Rob James,

We’re truly sorry to hear your experience with us didn’t meet expectations. Clear communication, professionalism, and quality service are key priorities for us, and it’s clear we fell short. We understand your frustration regarding the collection of your old fridge and the waiver requirement. These policies are in place to ensure smooth deliveries, but we acknowledge this could have been handled and explained better. We also regret the lack of updates, which caused unnecessary stress. Please know we are reviewing this situation to improve. We’d like to make things right—please contact us at 0191 933 9933.

Thank you for your feedback

Kind regards,
The Renew2U Team

Oceniono na 5 z 5

Washing Machine

Washing Machine
Very happy with my washing machine purchase. Had a small indent which is hardly visible but it showed a great cost saving.

Easy purchasing process and got a call with an update on timing for delivery.

23 września 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing worry free after sales experience

Highly recommended. Have bought twice from here on eBay. Used the guarantee service twice now. No fuss, no quibble understanding customer service. The most recent time they did it out of good will. Always very quick replacements. The people on the phone/chat know their products and stock and give you a solution right away.
I will always check here before purchasing anywhere else. I always recommend to friends and family looking for an appliance. It’s not often that you can do good for the planet, save money and get the best after sales care!

21 października 2024
Opinia niezależna
Oceniono na 5 z 5

Good service and good value.

16 października 2024
Logo Renew2u

Odpowiedź od Renew2u

Thanks for your kind words! Offering products is at 60% less the RRP is something the brands want to keep a secret so help spread the word!!!

Oceniono na 5 z 5

Because a no quibble return

Because a no quibble return
And a new machine with refund
So I will defo using again
Up and beyond customer service but could do with more communication maby a time line
Of were you are in the system
Thanks
Donna

17 września 2024

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

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Oto 8 wskazówek jak napisać świetną recenzję.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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