Possibly the worst company I've dealt with in years. Supplied a faulty unit (it happens). They said they would refund me with 5 days of them collecting it. What I actually received was a partial refun... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Possibly the worst company I've dealt with in years. Supplied a faulty unit (it happens). They said they would refund me with 5 days of them collecting it. What I actually received was a partial refun... Zobacz więcej
Reakcja na opinię
We were in need of new tumble dryer, stumbled upon renew to you, great price! Dryer arrived well packaged, works perfectly, will definitely use again for other items if needed.
Bought a washing machine which had a fault. Rang RENEW2U and it was replaced straightaway. The replacement is great. I would definitely use this company again.
Hello I would like to leave a feedback for this company I ordered a condensed tumble dryer from them but it broke and I texted them right away and since my first text they guided me with some troubl... Zobacz więcej
Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!
Bath Road,, NE10 0JT, Gateshead, Zjednoczone Królestwo
Odpowiada na 85% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
the product I ordered was in excellent condition as described it would be, easy to install, and the delivery people were great. would definitely buy from this website again!

Odpowiedź od Renew2u
Excellent communications, prompt delivery. Fridge freezer as described, one very happy customer. many thanks

Odpowiedź od Renew2u
Put in the wrong address by mistake and they wouldn't change it and wouldn't deliver to my son address shocking service would not recommend to anyone

Odpowiedź od Renew2u
Great service during the holiday period; good communication when they resumed from their break and speedy delivery

Odpowiedź od Renew2u
Lovely product good service.
But ıs come wet Paket. Also wet inside is well.

Odpowiedź od Renew2u
Company representative was very helpful , and went out of his way to see that the item was despatched that day and the item was received the following morning
Absolutely Shocking Service
I ordered a £500 fridge from Renew 2U, with an eye-watering £100 delivery and collection fee. You’d think for that price, they’d offer flawless service. But instead, it was a complete mess from start to finish.
Communication? Nonexistent. I was left chasing them, with barely any updates on my order. For the price I was paying, I’d expect at least some kind of customer care—none. The lack of professionalism was astounding, and frankly, it made the whole process more frustrating than it ever needed to be. They refused to collect my old fridge because they said it had water in it (it did not). They also refused delivery unless I sign a waiver to say any damage they cause is my fault!! Unbelievable.
When you’re charging premium rates for delivery and collection, maybe try actually delivering decent service. I wouldn’t trust these guys with a paperclip, let alone a major appliance. Save yourself the headache and look elsewhere. Disgusting

Odpowiedź od Renew2u
They were exact with timings and deliveries of the products. It was fairly speedy.
Washing Machine
Very happy with my washing machine purchase. Had a small indent which is hardly visible but it showed a great cost saving.
Easy purchasing process and got a call with an update on timing for delivery.
Highly recommended. Have bought twice from here on eBay. Used the guarantee service twice now. No fuss, no quibble understanding customer service. The most recent time they did it out of good will. Always very quick replacements. The people on the phone/chat know their products and stock and give you a solution right away.
I will always check here before purchasing anywhere else. I always recommend to friends and family looking for an appliance. It’s not often that you can do good for the planet, save money and get the best after sales care!
Clear and honest description of product. Very good pricing. Good communication from ordering to delivery.
A very professional service
Customer service was fab. Appliance was just as described, it works well.
Because a no quibble return
And a new machine with refund
So I will defo using again
Up and beyond customer service but could do with more communication maby a time line
Of were you are in the system
Thanks
Donna
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