Possibly the worst company I've dealt with in years. Supplied a faulty unit (it happens). They said they would refund me with 5 days of them collecting it. What I actually received was a partial refun... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We were in need of new tumble dryer, stumbled upon renew to you, great price! Dryer arrived well packaged, works perfectly, will definitely use again for other items if needed.
Bought a washing machine which had a fault. Rang RENEW2U and it was replaced straightaway. The replacement is great. I would definitely use this company again.
Hello I would like to leave a feedback for this company I ordered a condensed tumble dryer from them but it broke and I texted them right away and since my first text they guided me with some troubl... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!
Dane kontaktowe
Bath Road,, NE10 0JT, Gateshead, Zjednoczone Królestwo
- 0191 9339933
- hello@renew2u.co.uk
- renew2u.co.uk
3,9
Dobra
123 recenzji
Odpowiada na 85% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I must say that I’m super impressed at…
I must say that I’m super impressed at how speedily my case was dealt with by this company , had some issue with the appliance and I contacted them on a Wednesday morning and to my surprise a replacement was shipped out to me on Friday, I didn’t even miss my weekend wash day routine which is very important to me as a person with a busy schedule it’s an incredible service that touches deeply ,understanding customers needs and and doing everything to satisfy it . I am a customer for life ! I’m sincerely thankful for the service .
19 września 2025
Opinia niezależna
Odpowiedź od Renew2u
Thank you for your kind words! We're so glad to hear that you had a positive experience with us. It's always our goal to make the sales journey as smooth as possible, and we truly appreciate you letting us know we succeeded. We look forward to seeing you again soon.
Faulty product but refunded promptly
Faulty product but was returned and refunded promptly
1 września 2025
Odpowiedź od Renew2u
We are so sorry that we let you down. We always strive to deliver a great experience, and we appreciate you giving us the chance to make this right. Thank you for your feedback, and we look forward to finding a resolution that works for you.
Excellent product looks brand new
Excellent product looks brand new. Couldn't even see the marks on the side. Super cheap and works a treat. Fast delivery too
26 sierpnia 2025
Odpowiedź od Renew2u
Thank you for your kind words! We're so glad to hear that you had a positive experience with us. It's always our goal to make the sales journey as smooth as possible, and we truly appreciate you letting us know we succeeded. We look forward to seeing you again soon.
Odpowiedź od Renew2u
Thank you for your kind words! We're so glad to hear that you had a positive experience with us. It's always our goal to make the sales journey as smooth as possible, and we truly appreciate you letting us know we succeeded. We look forward to seeing you again soon.
Odpowiedź od Renew2u
Thank you for your kind words! We're so glad to hear that you had a positive experience with us. It's always our goal to make the sales journey as smooth as possible, and we truly appreciate you letting us know we succeeded. We look forward to seeing you again soon.
Not as described
The process for ordering was pretty simple, the problem that occurred was when it came to preparing for shipping. The company that was due to ship the item wasn’t aware that I had paid extra for removal of the old dishwasher, when I rang them they advised to speak to Renew2u so I sent an email but this was never picked up, after a few days I rang them and they advised that the details would be updated then.
I then called the delivery company and they arranged delivery with the coming Monday which was good.
I have since emailed Renew2u as the dishwasher was very dirty when I received it and looked as if it had been used quite a bit before selling. If so I would have at least expected it to have been cleaned but there was food and lots of dirt on the item.
I have emailed them again but no response once again.
Please can you confirm your email which I got from your site.
I’m also concerned that even after reading this you’ve made no effort to reach out. My last email to you was regarding the state of the appliance received that was filthy and attached photos to confirm
26 sierpnia 2025
Odpowiedź od Renew2u
We are so sorry that we let you down. Our email box is worked every day, If we had received an email this would have been dealt with and you would have received some communication from us. We always strive to deliver a great experience, and we appreciate you giving us the chance to make this right. Thank you for your feedback
They kept their word
They kept their word and delivered the items intact on the specified dates
26 sierpnia 2025
Odpowiedź od Renew2u
Thank you for your kind words! We're so glad to hear that you had a positive experience with us. It's always our goal to make the sales journey as smooth as possible, and we truly appreciate you letting us know we succeeded. We look forward to seeing you again soon.
Good all round service and excellent…
Good all round service and excellent item, delivered in a good time.
1 września 2025
Opinia niezależna
Odpowiedź od Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Odpowiedź od Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Odpowiedź od Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Perfect will use again
Order arrived on time and as expected. The items were a very good price and work perfectly.
23 lipca 2025
Odpowiedź od Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Odpowiedź od Renew2u
We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.
Odpowiedź od Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
I was pleased with fridge overall and…
I was pleased with fridge overall and delivery guys were good and very efficient. Thought first picture of product/advert on ebay should have shown dents not second or subsequent pictures as somewhat misleading although subsequent photos clearly showed cosmetic damage. Couldn't you have used car suction machine to pull them out? I know new door way too expensive.
23 lipca 2025
Odpowiedź od Renew2u
Thank you for your feedback and great ideas, we will take your idea of the car suction machine on board.
I came across Renew2u on Ebay whilst…
I came across Renew2u on Ebay whilst searching for a washing machine.
They do refurbished machines which are clearly described with photos.
I bought an Hoover washing machine.
Delivered in no time and we'll packaged . Once packaged was removed the machine looked brand new. The photos did not do it justice.
The machine is fantastic and what a great company to purchase from. Great way of recycling too.
Many Thanks happy buyer indeed.
11 lipca 2025
Opinia niezależna
Odpowiedź od Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Awful product I’ve seen better in a…
Awful product I’ve seen better in a second hand shop. It was so scratched and dented. They do not show everything in pictures. Had to pay for delivery and pay for it to go back it’s all wrong
26 czerwca 2025
Odpowiedź od Renew2u
We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.
Item was like new for a fraction of the…
Item was like new for a fraction of the price. Quick delivery. would certainly use again in the future.
24 czerwca 2025
Odpowiedź od Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Odpowiedź od Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Would never buy a 'New' appliance again
Fantastic experience. Great Value and the Appliance is like new. My old appliance broke after 13 months, so with a 12 month warranty (same as buying new) this was a no-brainer once I found out about this site.
28 maja 2025
Odpowiedź od Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Tumble Dryer issue with door - swiftly resolved
Highly recommended. Just purchase a Candy tumble dryer via EBay. Had an issue with the door being on the left side but needed it to be on the right side No fuss, no quibble understanding customer service. Straight away offered a full refund. Decided to keep the appliance but was nice to know they acknowledged their mistake and were more than prepared to put it right. The people on the chat know their products and stock and certainly do give a 5 star outstanding service. Will def look to buy from these again 👍
30 maja 2025
Opinia niezależna
Odpowiedź od Renew2u
Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.