On delivery we had a bag that was ripped to shreds - maybe consider a different haulier?? 2 of the other bags had stanley knife cuts in & another bag damaged due to bad forklifting. The hauliers dri... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
From the minute I called with a coloured render requirement I was dealt with swiftly by Kevin who checked stock, called me back within a very reasonable time scale and then despatched my order promptl... Zobacz więcej
Reakcja na opinię
The right product at a good price with a responsive and pleasant help line. Delivery was made as estimated and the driver was polite, courteous and helpful as well as very skilled with use of his for... Zobacz więcej
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Incredible company, beyond all expectations for service. Placed a pallet order online at 18.45 and the goods were delivered at 16.00 the next day ! The price was the cheapest by some margin too. I wo... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Discover the Renders Direct difference, your premier online destination for top-quality external wall renders, render accessories, and a comprehensive selection of external wall insulation system components. We offer an extensive product range from leading manufacturers, including innovative one coat rendering solutions that streamline application processes. Our offerings feature premier brands such as K-Rend, Parex, Ecorend, and notably, Weber Render, known for its durability and exceptional finish. At Renders Direct, we're dedicated to transforming your construction projects with superior finishes and innovative products like Weber render, which sets the standard for quality and ease of use in the industry. Whether you're looking for traditional renders or the latest in one coat rendering technology, our extensive catalog is designed to meet all your needs under one roof. Our commitment extends beyond just products. We pride ourselves on providing expert advice, dependable nationwide delivery with our own fleet, and a hassle-free customer experience. Our team of technical experts brings years of experience to support you every step of the way, ensuring you receive the best possible service tailored to your unique requirements. We measure our success through the genuine feedback we receive via phone, email, and our TrustPilot reviews. Visit www.rendersdirect.co.uk for all your rendering needs and join our community of satisfied customers. For personalized assistance, call us at 0300 303 5456 or email sales@rendersdirect.co.uk. Renders Direct is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including Builder Merchant Direct, The UFH Group, InsulationUK, and Screeds Direct. Explore our products and services today and see why thousands across the UK trust us for their renders, one coat rendering, and Weber render needs.
Dane kontaktowe
Unit 2 Power Park, S63 9BL, Rotherham, Zjednoczone Królestwo
- 03003035456
- sales@rendersdirect.co.uk
- rendersdirect.co.uk
4,5
Doskonała
156 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great customer service, absolutely first class
From the moment I spoke to them everything was first class, they had the render I needed, would deliver one bag and it was with me the next day. Faultless customer service and so easy to deal with. If I have one thing which would have helped me it was they didn’t offer a Saturday service even half a day would have helped. However they did respond by 08:43 on Monday so the team worked really well with the hours allocated
12 listopada 2024
Opinia niezależna
Odpowiedź od Renders Direct
Hi Linda,
Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our customer service absolutely first-class and that we could deliver the render you needed so quickly. It’s great to know that our team made the process easy and seamless for you.
We appreciate your feedback about a potential Saturday service. While it’s not something we currently offer, we’re glad our team responded promptly on Monday to meet your needs. Your input is invaluable and helps us improve!
We look forward to assisting you again in the future.
Many thanks,
Renders Direct
Buena compra
Buena compra , algo muy importante el material viene bien cuidado, entrega rápida. Voy a volver a comprar en ese sitio , un cliente más satisfecho, gracias
4 października 2024
Odpowiedź od Renders Direct
Hi Rovinson,
Thank you for your fantastic 5-star review! We’re so pleased to hear that your purchase went well, and that the material arrived in great condition with a quick delivery. It’s wonderful to know you’re satisfied and plan to shop with us again. We truly appreciate your support!
For other customers, here’s a translation of Rovinson's review:
"Good purchase. Very important: the material arrived well cared for and with a quick delivery. I will buy again from this place, another satisfied customer, thank you."
Nos alegra saber que tu compra fue buena, y que el material llegó en perfectas condiciones con una entrega rápida. Es maravilloso saber que estás satisfecho y planeas comprar con nosotros nuevamente. ¡Apreciamos mucho tu apoyo!
We look forward to serving you again in the future.
Many thanks,
Renders Direct
perfect thanks
27 września 2024
Odpowiedź od Renders Direct
Hi David,
Thank you for your 5-star review! We're thrilled to hear everything was perfect for you. Your feedback is much appreciated, and we look forward to assisting you again in the future!
Many thanks,
Renders Direct
Items were not delivered on the day…
Items were not delivered on the day which was arranged. £50 delivery is too much .
9 października 2024
Odpowiedź od Renders Direct
Hi Darren,
Thank you for your feedback. I’m sorry to hear about the confusion regarding your delivery date. Upon investigation, I found that there was a typo in the email you received, and it should have said by 11/10/24, not on that date. I also see that your order was delivered quickly and received on 10/10/24. Additionally, I can't find any emails from you or notes on your order indicating a specific day for delivery.
We appreciate your feedback on the delivery cost and will review this to ensure we offer the best value possible.
If there's anything else we can do to assist, please feel free to reach out.
Many thanks,
Renders Direct
Odpowiedź od Renders Direct
Hi Gary,
Thank you for your 5-star review! We’re delighted to hear that you found us easy to deal with and were happy with the quick delivery. Your satisfaction is important to us, and we appreciate your kind words.
We look forward to serving you again in the future.
Many thanks,
Renders Direct
Spot on
Spot on! Delivery arrived a day early, driver was efficient and friendly.
Great service definitely use again.
7 października 2024
Odpowiedź od Renders Direct
Hi Mr. Holmes,
Thank you for your fantastic 5-star review! We're so glad to hear that your delivery arrived early and that our driver was both efficient and friendly. It’s great to know you enjoyed the service, and we look forward to assisting you again in the future!
Many thanks,
Renders Direct
Odpowiedź od Renders Direct
Hi Simon,
Thank you for your 5-star review! We’re thrilled to hear that you found our service fast and reliable. Providing efficient and dependable service is what we aim for, and we’re glad we delivered for you.
We look forward to assisting you again in the future.
Many thanks,
Renders Direct
Odpowiedź od Renders Direct
Hi Trevor,
Thank you for your 5-star review! We’re delighted to hear that you were pleased with our quick delivery and competitive prices. Your satisfaction is our priority, and it’s great to know we met your expectations.
We look forward to working with you again at TG Renovations & Maintenance!
Many thanks,
Renders Direct
Incredible company
Incredible company, beyond all expectations for service. Placed a pallet order online at 18.45 and the goods were delivered at 16.00 the next day ! The price was the cheapest by some margin too.
I would definitely recommend Renders Direct.
10 września 2024
Odpowiedź od Renders Direct
Hi Rob,
Wow—thank you so much for your incredible review! We’re thrilled to hear that our service exceeded your expectations. Getting your pallet order delivered so quickly is exactly the kind of experience we strive for, and we're glad you found our prices competitive as well.
Your recommendation means the world to us, and we can’t wait to serve you again in the future!
Many thanks,
Renders Direct
Odpowiedź od Renders Direct
Hi David,
Thank you for taking the time to leave us a review! We're pleased to hear you found our order process simple and appreciated the fast delivery. We always aim to make things easy and efficient for our customers.
If there’s anything we can do to make your next experience a 5-star one,
we’d love to hear your feedback!
Many thanks,
Renders Direct
Excellent and speedy help when…
Excellent and speedy help when ordering. Great stuff!
5 września 2024
Odpowiedź od Renders Direct
Hello Sean,
Thank you for the fantastic 5-star review! We're thrilled to hear that you received excellent and speedy assistance when placing your order. It’s great to know that we were able to make the process smooth for you.
We appreciate your feedback and look forward to helping you again in the future!
Many thanks,
Renders Direct
Best avoided I would say!
Thankfully I never actually hit the order button before asking questions via "live" chat. I asked a couple of technical questions and was just sent a link to answer both questions, no hello, no introduction, just links to data I had already read. I explained this and asked if anyone was available to actually answer my questions. A telephone number was given for tech support, again no chat. I explained that if I wanted to call, then I would have (I was already on a call).
No response whatsoever. Asked for their name, ignored.
Told them it appeared they clearly weren't interested and that I would hold off placing an order until someone could give me the information I required. Again no response.
I left the chat window open for several days and nothing!
So pleased I never ordered from this company. Whoever was on the other end was incredibly rude and ignorant. Imagine their attitude once they have your money!
EDIT
Following your response. Let me re-iterate. The links supplied were indeed to data sheets regarding the products I wanted to order, but the data sheets did NOT answer the 2 questions I asked and as already mentioned, I informed your staff of this and simply received a phone number to tech support. I was using the chat feature for a reason!
Direct quote from your website "Our highly experienced team of technical experts are here to offer help and advice every step of the way!"
Clearly not accurate as they didn't know the answers and sent links that didn't answer them either.
As for questioning the true nature of my enquiry. It was a genuine enquiry. It's 2024 and anyone that doesn't want to be spammed, scammed, profiled or whatever else, doesn't put their genuine details into a chatbot form when they simply want a price or some info.
Quite frankly it's none of your business what my name is or my email address. I just wanted to ask a couple of questions before handing over my money. So I entered a random name and email.
Weirdly enough I wasn't asked any personal questions when I contacted a local company to ask if the had the products that you didn't want to sell me. They answered my questions, gave advice and prices (which were as good as yours without the £50+vat delivery).
To your credit you did actually respond to my negative TrustPilot review, not all companies do that.
26 sierpnia 2024
Opinia niezależna
Odpowiedź od Renders Direct
Hello Jim,
Thank you for taking the time to share your experience, and we're truly sorry to hear about your frustration with our live chat support. We always strive to provide clear, helpful, and friendly communication, and it’s disappointing to hear that we missed the mark in your case.
Upon investigating the chat log, we found that the details provided in response to your questions were correct, and the telephone number shared was for the manufacturer's technical support line. However, the personal details used in the chat, such as the name "rhdtdf rsty" and an untraceable email, make us question the true nature of the chat interaction. This may have affected the flow and response time of the support provided.
We apologize for any misunderstanding or lack of engagement that you experienced. We would still love the opportunity to assist with your queries, and if you're open to it, please feel free to reach out to our team at Sales@rendersdirect.co.uk so we can help you directly.
We sincerely hope to have the chance to earn your trust in the future.
Very pleased with the product and delivery
Very pleased with the product, the delivery was fast.
15 sierpnia 2024
Odpowiedź od Renders Direct
Hello Usmani,
Thank you for the wonderful 5-star review! We're thrilled to hear that you were very pleased with both the product and the fast delivery. Providing quality products with speedy service is our top priority, and it's great to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Renders Direct
Great Customer Service!
Sales team at Renders Direct know their products and always have been helpful. Highly recommended!
13 sierpnia 2024
Odpowiedź od Renders Direct
Hello Amar,
Thank you for the fantastic 5-star review! We're delighted to hear that you had a great experience with our customer service and that our sales team was knowledgeable and helpful. Your recommendation means a lot to us, and we’re glad we could meet your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Renders Direct
Very helpful staff and simple buying…
Very helpful staff and simple buying /delivery.
All first class.
20 sierpnia 2024
Odpowiedź od Renders Direct
Hello Peter,
Thank you for the excellent 5-star review! We're thrilled to hear that you found our staff very helpful and that the buying and delivery process was simple and first class. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Renders Direct
Odpowiedź od Renders Direct
Hello Steven,
Thank you for the great 5-star review! We're pleased to hear that your order arrived on time and without any issues. A smooth, drama-free experience is exactly what we strive to provide, and it's wonderful to know we met your expectations.
We appreciate your feedback and are excited to serve you again.
Many thanks,
Renders Direct
Odpowiedź od Renders Direct
Hello Steve,
Thank you for the great 5-star review! We're pleased to hear that you found our pricing to be competitive and the delivery process reasonable. Our goal is to provide excellent value and efficient service, and it's wonderful to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Renders Direct
Odpowiedź od Renders Direct
Hello Martin,
Thank you for the fantastic 5-star review! We're delighted to hear that you found our service to be great. Providing excellent service is our top priority, and it's always rewarding to know we've met our customers' expectations.
We appreciate your feedback and look forward to continuing to serve you with the same high standards in the future.
Many thanks,
Renders Direct
Just a great experience
Just a great experience, very arrived a head of schedule, thank you
27 czerwca 2024
Odpowiedź od Renders Direct
Hello Robert,
Thank you for the fantastic 5-star review! We're delighted to hear that your experience with us was great and that your delivery arrived ahead of schedule. Our team works diligently to ensure that each aspect of our service exceeds expectations, and it's rewarding to know we've succeeded.
We appreciate your gratitude and look forward to providing you with the same high-quality experience in the future.
Many thanks,
Renders Direct
Odpowiedź od Renders Direct
Hello Michael,
Thank you for the excellent 5-star review! We're delighted to hear that you found our delivery fast and easy, and it’s great to know you would consider using our services again. Our team is committed to providing efficient and hassle-free experiences, and your feedback confirms that we’re achieving this goal.
We appreciate your positive comments and look forward to serving you again in the future.
Many thanks,
Renders Direct
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.