Reelight Recenzje 

Toller Service... Bei mir war etwas defekt und wird sofort ersetzt.

I've been amazed by the quality of the customer service.
I had been sold a very old model of a Reelight product by a reseller (probably some old stocks), and the product quickly failed. Reelight kindly offered to send me some spare parts to fix it.

I have owned the Reelight SL100 for about 10 years. It is a really great product.

Recently, I installed the Reelights on a new bike and had an issue getting the back light to work.

I contacted the customer service and they were super helpful explaining why it might not be working and what I should try to do. And I have my Reelights working again.

Excellent customer support, quick delivery.

Very fast and comprehensive customer support. Received spare Parts within a day.
Thanks a lot!

Great products, and customer service for some follow up issues that were quickly and transparently solved!

Die von uns erworbenen Produkte (AMS Light, SL 100 und NOVA) sind wirklich großartig und bieten ein gutes Preis-Leistungs-Verhältnis. Wir sind von der Idee der batteriefreien Beleuchtung begeistert und in Berlin reicht sie bei regenfreier Witterung aus.
Der Kundenservice ist überragend: Ein defekter Dynamo (NOVA) wurde anstandslos ersetzt.
Herzlichen Dank!

Great product and service. Highly recommended.

Very kind people! Very good product and company! Perfect

Lyser virkelig godt - og overraskende nem at sætte på cyklen.

Ingen beklagelser. Nem montering og har fungeret uden problemer siden jeg fik dem. Dejligt ikke at skulle tænke på batterier igen.

I bought the NOVA-lights, which malfunctioned on/off for a while since. Due to my own lazyness, I did not bother reaching out to customer service before they broke completely, but I regret not doing so earlier! Shortly after getting in touch, Reelight identified the cause of the malfunction (leaking seal by the cable) based on a few pics, and kindly sent me a new dynamo and cable - free of charge, disregarding my date of purchase beeing 2 years ago!

Their products are generally really great, and deliveres value (in this case, light) for money any day of the week. I have been a loyal customer for a while, but this experience truly encourages my lifetime commitment!

I bought 3 sets of the AMS light on Friday and they arrived at a pick-up location in Belgium on Monday, so I´m very happy with the delivery. The installation went smoothly on one bike although on the second I had some difficulties with the bike wheel blocking, but I managed to solve it. Overall very happy with these durable bike lights!

Fantastisk service! Min CIO baglygte var gået i stykker (selv forskyldt), og jeg skulle bruge en ny. Man kunne ikke købe en enkelt CIO baglygte via deres webshop, så jeg skrev til Reelight om det var muligt at købe en enkelt. Hurtig svar og resultat var at jeg fik tilsendt en ny. Generelt er jeg altid var glad for deres produkter, da de er nemme at sætte på og bare virker. Kan varmt anbefales.

I had a problem with the power generator. Sent Reelight an e-mail to explain the issue. The same day I got an UPS message that a package was on its way and an explanation from Reelight. Great service!

I am really pleased with the service received from Reelight. I ordered the product from the UK and it was delivered in just a few days, far earlier than expected. The products were packaged well but unfortunately it did not suit the bike I had, I need to double check suitability the next time. I contacted the company and they were extremely kind to accept my return. I will definitely order again and recommend to others. It's a very exciting product for sure.

Excellent service they have! They were able to ship me lights withing 1 day, which is amazing. What is more, customer support is more than helpful. I've lost one of the lights in the forest bumpy road, and they provide me a new light. Thank you so much and best luck!

Hi,

thank you very much for my delivery, just wanted to say that I’ve fitted the lights and I am very pleased
with them.

The two bikes I fitted them to are quite dissimilar, 1 was my beloved Brompton and the other was my Gazelle Orange e bike.

The hub mounted I fitted to the Brompton as the Cio would not fit with the angle of the rear folding frame and I fitted the Cio
to the Gazelle.

Interestingly I’ve mounted the Go on the Brompton as for additional safety in these murky days we have in winter, and conveniently
the rear light can be fitted on the saddle post just below the saddle so that it shows above the saddle bag - by the way thanks for the gift 👍

I bought my first set of hub mounted in Copenhagen a few tears ago and have been pleased with them and I just wanted to give you some feedback.

Thanks very much

Har gennem mange år købt reelight produkter, og aldrig haft problemer, men havde lidt problemer med et sæt lygter, sendte et billede af den lille skade på mail, inden for 15 min havde jeg et svar tilbage, hvor de beklager fejlen, og jeg havde et nyt sæt i hænderne 2 dage efter, og det skal lige siges at mailen blev sendt kl 21... kan kun varmt anbefale reelight, da de har fede produkter, og er man uheldig, er man hjulpet efter bare 15 min. godt gået

I did a review last week about their nice and efficient customer support service from a Student assistant, but now I'm even more gladly surprised to have already received the piece through express delivery service in a record timing (and furthermore, in a "Rainforest Alliance Certified" envelope! ;-)).
I guess they have improved quite a lot since 2013 when Oskar said that didn't get a quick response to his questions.
And their products are awesome! Light creation without extra-effort and without batteries needed! Sounds like the future, isn't it? (I greatly recommend these lights, specially for urban bicycle users).