Terrible experience. Ordered on April 26th, as of May 14th, no information regarding dispatch or tracking has been received. No response via email and the responses received via Instagram have not pro... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After half a dozen emails, 2 of which were between myself and Dr Peter Fowler, a DHL tracking reference with the item originating from Hong Kong was sent. 4 days later, the boots arrived. Yes... Zobacz więcej
Reakcja na opinię
These recovery boots are hands down the best on the market. I used to go to a local recovery center and pay a premium to use their Normatec boots, but after discovering these, I couldn’t be happier. T... Zobacz więcej
Whilst we had some initial challenges with Australia Post, all of our products have arrived and we’re so happy. We had to reach out to the Co for some assistance and we received direct communication... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The Recovery Project is a modern solution to preventing injury, illness and fatigue on a wide scale. It is a holistic experience of wellness and self-care, backed by extensive experience and knowledge. There is more to recovery than having a stretch after your workout or taking a day off from the gym. The Recovery Project is for everybody and every body, with the underlying mission to ensure that a high level of recovery equipment and knowledge is accessible to anyone. We deliver this through our state-of-the-art technology and equipment, Recovery Zones, Members Lounge and Online Courses to both individuals, such as the general population, athletes, coaches and fitness professionals and groups, including sports teams, gyms, schools and businesses. We don’t just provide the equipment, we also provide the knowledge and expertise to maximise the effectiveness of the equipment and help you get the most out of your recovery. So, whether you’re a health worker or tradie who spends the majority of their day on their feet, an amateur athlete or sports team striving to take your performance to the next level or a gym owner or fitness professional that wants their clients to get more bang for their buck from their training, then the Recovery Project can help.
Dane kontaktowe
2,6
Słaba
51 recenzji
Odpowiada na 56% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Terrible experience
Terrible experience. Ordered on April 26th, as of May 14th, no information regarding dispatch or tracking has been received. No response via email and the responses received via Instagram have not provided any reassurance that I will actually receive my order. Really disappointed after having high hopes for this business and their product.
14 maja 2026
Opinia niezależna
Oder Not Received
Just emailed the info address that bounced. How do I find out where my order is.
21 marca 2026
Opinia niezależna
We purchased the Pro Air Wireless…
We purchased the Pro Air Wireless Compression system for my wife, unfortunately her condition with severely swollen Legs meant they were unable to fit her needs, her therapist was very impressed with the product quality and usability and we were disappointed that we could not use them. The delivery and subsequent return process was seamless and the refund was completed in 24 hours. We can’t recommend The Recovery Project enough for quality and reliability with after sales service second to none ….
Denis Ryan
17 marca 2026
Opinia niezależna
Product not shipped!
Consistent with the experience of other customers, order placed over 5 weeks ago...and product still hasn't arrived and the company has not provided any feedback on the status of the order. Very poor experience!
16 stycznia 2026
Opinia niezależna
Loved the product and service
Loved the product and service. So quick on our delivery. Thanks team
12 lutego 2026
Opinia niezależna
After half a dozen emails
After half a dozen emails, 2 of which were between myself and Dr Peter Fowler, a DHL tracking reference with the item originating from Hong Kong was sent. 4 days later, the boots arrived.
Yes, I checked the boots were fully operational before I withdrew the PayPal claim.
Had I not emailed and pushed the PayPal claim, I’m not sure whether I would’ve received the item.
Secondly, it’s difficult to verify identities as to whether I was communicating with a genuine onshore Australian business.
So, buyer beware even still.
11 lutego 2026
Opinia niezależna
Odpowiedź od The Recovery Project
Hi Pauline,
Thanks for your review and for confirming the boots arrived safely and are working as they should.
I completely understand that the process felt drawn out, and I’m genuinely sorry it took multiple emails to get everything resolved. Behind the scenes we were actively following up and trying to get clarity on the parcel. Unfortunately we were caught up in a run of Australia Post processing delays that affected a portion of our shipments at the time. Once it became clear things weren’t moving as they should, we made the call to resend your order via DHL to get it to you without any further hold ups.
Just to clarify, the replacement shipment was already arranged before the PayPal claim was withdrawn. The claim itself did not trigger dispatch, but I completely understand why you felt you needed to take that step given the uncertainty and delay.
I also want to address your concern about whether you were dealing with a genuine Australian business. That’s a fair question when tracking looks unusual. We are an Australian owned, family run business, and all communication you received was directly from us. The international tracking simply reflected the courier method we used to bypass the Australia Post delays, not because we operate offshore.
We really appreciate you taking the time to share your experience. While I’m pleased the boots are working well for you, I acknowledge the path to getting them to you was not smooth. We have since made changes to our shipping processes to reduce the risk of this happening again.
Kind regards,
Amanda
This company is a scam
This company is a scam. Ordered my boots on Jan 5 and still yet to see them. Am now resorting to trying to message them on Instagram because they don't reply to emails.
Will be going to fair trading and the ACCC
29 stycznia 2026
Opinia niezależna
Odpowiedź od The Recovery Project
Hi Hannah,
I’m really sorry you’ve felt this way, but I do want to reassure you that we are absolutely not a scam.
Your order was delivered on February 3. Earlier in that period we were impacted by Australia Post processing delays that caused a small portion of parcels to stall or move slower than expected. As soon as we identified what was happening, we started arranging alternative shipping methods so orders wouldn’t sit in the same network any longer than necessary.
We completely understand how frustrating delays can be. It’s not the experience we want for anyone, and we’ve since made changes to our shipping process to reduce the risk of this happening again.
If there’s anything else you’d like us to clarify or assist with, please let us know. We’re here to help.
Kind Regards,
Amanda
Second one star review as it's the 3rd time they have not delivered
Second review as it's the 3rd time label has been created and order doesn't get sent even after"Peter" the owner claimed in an email to be sending by priority post. Be honest tell the clients if stock is on site and if you can pack and send.
If you can't access product or can't post it tell us the true situation and or refund our payments. Only took 1 try to take the money.
Have to say don't buy the product as no customer service.
Yes tried emails even got responses but just same tactic create a label, this is an online process to Australia Post not an action by Australia Post. Would be amazed if 3 times one small regional post office Beerwah in Qld has messed up my order.
So taking monies with no intention to supply or knowing you can't supply borders on fraud. Won't refund my money as I asked for that already. Do I go via the ACCC or bank.
28 stycznia 2026
Opinia niezależna
Odpowiedź od The Recovery Project
Hi Andrew,
I’m really sorry for the frustration this caused. I completely understand how concerning it is to see labels created with no visible movement.
I can confirm your order was delivered on January 29, but I also acknowledge that the process getting there was not smooth.
At the time, we were dealing with an issue affecting part of our Australia Post eParcel setup. Some parcels, including yours, were correctly booked but then delayed or not scanned properly within the network. From your side, that understandably looks like nothing is happening, which is frustrating.
To be clear, we do carry stock and dispatch orders, and we would never take payment without the intention of supplying the product. That said, the label processing issue caused delays that fall below the standard we expect of ourselves, and I take responsibility for how that impacted you.
We have since corrected the configuration and adjusted our shipping process to reduce the risk of this happening again.
I know this experience affected your trust, and for that I’m genuinely sorry.
Kind Regards,
Amanda
Still waiting after 6 weeks
I've never left a bad review, and don't wish to, but this is the only way I can see the people are being replied to. I made an order on 14 December and received notification that is had been sent out on the 24 December. I have not received my order or any information regarding my order since. I have sent an email and a message on the chat on your website. Can someone please contact me.
14 grudnia 2025
Opinia niezależna
Odpowiedź od The Recovery Project
Hi Mandy,
I’m really sorry you’ve felt the need to leave a review to get a response, that’s not the experience we want for anyone.
I’ve checked your order and can confirm that it has already been delivered. I understand how concerning it is when tracking goes quiet and you don’t hear back straight away. Over the past period we’ve been facing some shipping and processing issues that led to delays and a high volume of enquiries, and unfortunately that affected our response times as well.
That’s not an excuse, just context. We should have communicated more clearly with you, and I’m sorry we didn’t do that sooner.
If for any reason the parcel hasn’t actually reached you, please let me know immediately and I’ll investigate it personally.
- The Recovery Project Team
Still waiting for my order to arrive
Update: I received the boots, but still waiting on other parts of the order. Boots seem to work well!
************************************
Still waiting for my order to arrive, it seems that it is a common problem with this company. Order 5493 24/12. I contacted them on the 9/1 and was told “Let me look into this urgently with Australia Post, and I’ll follow up shortly once I have more information.” But have not heard a thing back yet. Im extremely disappointed.
24 grudnia 2025
Opinia niezależna
Odpowiedź od The Recovery Project
Hi there,
I’m really sorry to hear about your experience and I completely understand how frustrating this situation would be, especially given the time that has passed.
The period around Black Friday and Christmas saw an unusually high volume of orders, which unfortunately highlighted some gaps in our systems and processes that we’re now actively working to rectify. On top of this, we were also let down by Australia Post on a number of occasions, with parcels delayed or not scanned correctly despite being lodged. While delivery is outside our control once items are handed over, we know that doesn’t make the experience any less frustrating.
We have already reached out to you directly to provide an update on your order, and we’re continuing to monitor this closely to ensure it’s resolved as quickly as possible. I’m very sorry for the frustration this has caused and for any breakdown in communication along the way — that’s not the experience we want anyone to have.
Thank you for raising this, and we genuinely appreciate the opportunity to make things right.
- The Recovery Project Team
Excellent product & customer service
With initial delivery issues, the team was amazing in fixing the problem and promptly followed up to make sure me order arrived. Love my PROPulse boots, even more impressed with the quality & excellent customer service
30 grudnia 2025
Opinia niezależna
Fantastic product (compression boots)
Fantastic product (compression boots), great customer service (because AusPost are useless!). Highly deserving of the 5 stars.
24 grudnia 2025
Opinia niezależna
Odpowiedź od The Recovery Project
Hi Jimmy,
Thanks so much. We’re really glad you’re enjoying the compression boots, and we appreciate the shout-out to our customer service. Thanks again for the support, it means a lot to us.
- The Recovery Project Team
Great product
Great product, amazing products & even better being Aussie family owned :)
22 grudnia 2025
Opinia niezależna
Odpowiedź od The Recovery Project
Hi Sarah,
Thank you so much for the lovely review. We really appreciate your support and kind words. it means a lot to us as an Aussie family-owned business. We’re so glad you’re enjoying the product.
- The Recovery Project Team
Best experience when Initial box wasn’t delivered
The initial box was returned back to The Recovery Project from Australia Post, however the Team went above and beyond to send them back to me Express post in time for the Christmas present giving! Absolutely amazing communication and fast work Team! Would recommend 100%
24 grudnia 2025
Opinia niezależna
Odpowiedź od The Recovery Project
Hi Yvonne,
Thank you so much for the lovely review. We really appreciate you taking the time to share your experience, especially after such a stressful start. We’re so glad we were able to get everything to you in time for Christmas and that the communication and support made a difference.
- The Recovery Project Team
Ordered my product Dec 1st and still…
Ordered my product Dec 1st and still have not received it. I have stage 3 lymphadema in my legs as well as osteo and I have been desperately wanting these boots. If I had ordered these from America I would have them by now.
Disappointed is an understatement.
So far, can say the correspondence back and forth between myself and Peter has been better than average.
He is attentive with replying back.
Maybe not so much after I make this review
Would have loved to have had these boots before xmas and been able to walk without swollen ankles!
The question i have is: How can express post be delayed?
1 grudnia 2025
Opinia niezależna
Odpowiedź od The Recovery Project
Hi Irma,
Thank you for taking the time to leave this feedback. You’re right to call this out, and we’re genuinely sorry for the experience you’ve had.
Over Black Friday, we received a much higher volume of orders than we anticipated, and it’s clear that our systems and processes at the time weren’t up to the standard they should have been. That’s on us, and it resulted in longer wait times than is acceptable.
This was unfortunately compounded by delays within Australia Post over the Christmas period. We’ve had a number of parcels delayed or even returned to us without explanation, and Express Post has also been impacted due to the sheer volume moving through the network. While that helps explain what happened, it doesn’t change the frustration it caused you.
We truly appreciate you raising this, as we’re already working on improving our processes and capacity going into the new year so this doesn’t happen again. We’re really sorry that your order was affected and that we didn’t meet expectations this time.
- The Recovery Project Team
Awesome boots & Advice
The compression boots i received we exactly as expected! Awesome! Super helpful advise from the RP team and would recommend to anyone looking at compression boots give these guys a go.
23 grudnia 2025
Opinia niezależna
Odpowiedź od The Recovery Project
Hi Paul,
Thank you so much for the kind words, we’re really glad to hear the boots were exactly what you expected and that the advice from the team was helpful.
We truly appreciate the recommendation and your support. Enjoy the recovery, and if you ever need anything, we’re always here to help 🙌
- The Recovery Project Team
Ordered November 30th and still to…
Ordered November 30th and still to receive my products, they seem to blame Auspost for shipping delays but looking at other customer reviews it seems to be a company issue. I have been in contact with their customer service but there response is very generic and not very helpful.
It took them 10 days to pick the order and 2 days to hand the product over to Auspost after the shipping label had been created.
I am not sure if they ship the products in from overseas before shipping them with Auspost as they were not able to ship new products until they received the original products back from Auspost. Overall a poor experience and won't order from this company again.
23 grudnia 2025
Opinia niezależna
Odpowiedź od The Recovery Project
Hi Ross,
Thank you for taking the time to share your experience. You’re absolutely right, the length of time it took for your order to arrive was far from ideal, and we understand why that was frustrating.
During our Black Friday sale and the lead-up to Christmas, we experienced significantly more delivery issues than we ever have before. While that helps explain what happened, it doesn’t change the fact that the outcome wasn’t what it should have been for you, and we take that seriously.
As a small, family-run business, this period has highlighted areas where we clearly need to improve our processes and systems, particularly around dispatch communication and managing peak-period demand. This is something we’re actively reviewing and addressing as we move into the new year.
We’re genuinely sorry that your experience fell short of expectations and appreciate you calling it out. Feedback like this is important to us and helps us do better.
— Pete & Amanda
The Recovery Project
Order at own risk - Scam.
Ordered from this company last month. Money has been taken, order confirmation received but no other movement, no tracking, refund requested - no response. Do not risk ordering from this company.
21 listopada 2025
Opinia niezależna
Odpowiedź od The Recovery Project
Hi Tara,
I’m really sorry to read this and I completely understand why you’d feel frustrated given your experience so far. I want to reassure you that we are absolutely not a scam — we’re a small, family-run Australian business.
I also believe Pete (the owner) has already reached out to you via email to help get this resolved.
I’m genuinely sorry for the delay and the lack of clear updates. We’re taking this seriously and will make sure it’s sorted properly.
Kind regards,
Precious
The Recovery Project
Don’t waste your time - yet to even a receive shipping…
Yet to even a receive shipping confirmation after 10 days. Service is beyond slow and I have serious doubts that my order will even arrive. Don’t waste your time with The Recovery Project - purchase with anyone else. Every other business can pack and despatch orders except this business. Behind disappointing and will never purchase again.
My order number is 5315
6 grudnia 2025
Opinia niezależna
Odpowiedź od The Recovery Project
Hi Steph,
I’m really sorry for the delay you experienced with your Black Friday order, I completely understand how frustrating that was, especially during such a busy time.
I just wanted to confirm here that we’ve since been in touch with you directly and that your order has now been delivered. The Black Friday period created a much higher volume of orders than we anticipated, and combined with delays in the Australia Post network, some orders unfortunately took longer than they should have.
That said, we genuinely regret that your experience fell short, and we appreciate your patience while this was resolved.
— The Recovery Project Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.