ReAssure Recenzje 33 111

Having picked Reassure up for an error that they made in June 2025; in attempting to resolve the error, the company has compounded the error and the solution confirmation paperwork has DOUBLED the investment value!

Gail at reassure was very patient and understanding

Very helpful

Well what can I say still waiting for my pension after my last review was informed by reassured that my claim would be top priority.that was 15th may well if that's top priority I'd hate to see if they was on top speed . still not happy use another pension company don't use reassure.

Liam was extremely helpful and sorted tge query i had the same day. Thank you

Very helpful, friend and professional

Emily was courteous and didn't rush me. She set out exactly what I needed, and instructed me to call Pension Wise, informing me that they had no telephone appointments until July. Very useful

My phone call was answered within a couple of rings, no waiting for ages in a queue. My questions were easily answered and my details updated. Great service.

Constructive and informative of the facts.

every time i rang i got different wrong advise the told me i failed security on retirement age when i answered the question correctly, you told me you had no address for me when you had one on fill, totally incompetent & patronising with no understanding of customer service

Very helpful, I received the information I required, it was delivered in a clear manner

Very friendly and competent at his job. Listened well and communicated very clear. Recognised what he needed to forward to another team and was very clear throughout the whole conversation. Great customer service.

Fund switches have to be completed via a wet signature on paper. It's like being back in 1999.

Reassure - don't invest with them, they will make it a difficult as possible for you to get your money out.
Most complained about company in the financial investments and pensions industry.

What an appalling and disgraceful company. Reassure manage my pension and I have been trying to make changes to my account since February 2026.
Without reference to myself they have deliberately and knowingly falsified information to a 3rd Party and despite numerous efforts by telephone, email and recorded delivery letter they choose not to respond.
The complaints department do not answer the phone, even to their staff and they do not respond to emails. Despite being promised that a Senior Manager would call me within 24-48hrs no such call was ever received.
To potential customers, avoid this Company like the plague, they have no interest in their customers, only their fees.

Lewis had empathy and was helpful and kind in what is a very traumatic time. Thank you very much Lewis.

She had taken the stress out of me. I managed to solve every question I had to ask and give me the information I needed extremely helpful. Thanks again.

Thank you Jenna,for your clear, helpful guidance and easy steps so that I may update my policy. Great experience 😃

All good, friendly staff too.

Madison , was very helpful ,attended tool my needs , just hope rest of the team now match up, to her 5 star help