ReAssure Recenzje 

Tyler was extremely helpful, efficient and polite, he provided all the information I needed and I felt he was engaged in the call, he spent time looking for historic information and clearly his product knowledge was good

Raj C was polite & helpful

Very pleasant and extremely helpful. I wish all customer services teams in all companies was like this.

Customer service.Team.
I have telephone reassure on Monday morning at 8.50 am 29 July 2026
I have spoken with Mr Zishan.
he has confirmed to me today
My payment will be leaving reassure at 10.am or by 2 pm .
I have checked my portal online. and my account is still active.
I don't know what is happening.

Spoke to Sophie because I had a couple of queries. She dealt with them very well and also organised a consultation with PensionWise for me.All good.

Polite, respectful, knowledgeable, helpful, what more could one want.

No lengthy wait to speak to someone. Very helpful, pleasant interaction. The lady I spoke with was patient with all my queries. She provided all information and took time to repeat everything so I clearly understood. Very good experience.

Great company to deal with. Friendly helpful staff and a call back system which is helpful because they can be very busy.

Staff gave an excellent service and was extremely knowledgeable about my enquiry. Thank you very much.

I have three pension funds in the UK. Reassure is a standout for the worst service EVER!
12 months and dozens of phone calls and getting absolutely nowhere.
The customer service team are friendly but don't know their arse from their elbow. Do yourself a favor and don't choose Reassure. Nothing Reassuring about them.

Very good indeed

Mark was quick and efficient and talked me through accessing my withdrawal online. Excellent customer service thank you.

In all honesty, the Gentleman that recieved my call is the whole reason why I am writing a review, I asked for the link to be able to review.

'Andrew' 5 Stars

Professional, polite with a real world sense, awesome experience.

Thank you Andrew, you made a nervious call a pleasure and helped my wellbeing, GJ

Stay Safe

A very friendly, very helpful call handler, UK based too. If only it was always this good.

Phoned on Friday to chase our lump sum and was told a team leader would call - nope! Called today (Monday) and another frustrating call - no nearer a resolve. It’s waiting to be approved - they have said this at every call. On Friday they said it had been approved that day - lies! But what I would suggest is that everyone who is having the same problems, please contact the Pensions Ombudsman. I did and whilst most of what he said was above me he was very sympathetic, gave me a case number and said that Reassure legally had 8 weeks to release the funds.

I have had 3 months of hell with reassure. I haven't gotten anywhere! Everytime I ring they 'reassure' me it's being sorted and i will hear from them. I have never once heard from them. I am in a desperate need for a withdrawal and nothing is happening. Today I spoke to Rollo Sheridan WHO for the first time seemed to know what he was talking about. I have hope but we will see if he can actually follow through and get this urgent situation sorted. Before today I would not even give them one star but I'm hopeful.

I wanted to know when my payment would be made but was unable to get a definitive answer. My payment request was sent in 9 June 2026

Well, this was a rather strange one in as much as ReAssure overpaid on my pension and then requested their money to be returned. So:
1) Not to impressed with ReAssure on that account as we had already spent the money.
2) However, I am always impressed with their customer service when ringing them for an enquiry. Rollo was a pleasure to deal with.

Debbie took my call in a friendly manner and talked me through my finance options in a clear, coherent way, checking at all times I understood the actions I was taking with my plan,
Debbie handled my call in a professional way and made me happy at the end of the call, Thank you