I have to thank my daughter-in-law, who offered me some Rare Tea Earl Grey when she came to visit me in Switzerland, where I live. The aroma and flavour are absolutely unrivalled. Since then, I can’t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I very much enjoy the selection of teas available. Service, when ordering, is prompt (have not had other interactions as of yet to comment on). I hope to one day get to participate in one of the onl... Zobacz więcej
Reakcja na opinię
Me decidí a probar algunos de los tés de Rare Tea Company después de conocer la historia y a las personas y comunidades que hay detrás de cada uno de ellos en el libro de Henrietta recientemente publi... Zobacz więcej
Reakcja na opinię
The quality and variety of tea is excellent. My sole gripe is that I have to use my phone or computer to find out recommended brewing times and temperatures. I don't have my phone constantly on me, an... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Rare Tea Company
Napisane przez firmę
Rare Tea Company offers some of the finest rare and speciality loose leaf tea expertly sourced from around the world. We are committed to direct trade and sustainable sourcing.
Real relationships, both with the farms and our customers, are essential to Rare Tea. This is what we believe defines direct trade.
We focus on quality, sampling the finest and only selecting the best: our range is small but carefully chosen, seeking out tea-gardens and farmers crafting the most delicious leaves. We are extremely lucky and proud to work with unique farms producing extraordinary tea.
Some of our tea is very rare, with only a few kilos produced each year. Others can be grown on a larger scale. All of our tea is crafted by skilled men and women on independent farms, not industrially processed by large agribusinesses. We buy harvests from farmers, not a commodity from brokers.
Napisane przez firmę
Dane kontaktowe
35 Eyre Street Hill, EC1R 5ET, London, Zjednoczone Królestwo
- 02076810115
- hello@rareteacompany.com
- rareteacompany.com
4,7
Doskonała
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The tea company for people who like…
The tea company for people who like quality tea.
The Quality of the tea is great and I like the very detailed instructions on how to brew each type of tea.
8 stycznia 2025
Odpowiedź od Rare Tea Company
Hi David,
Thank you for your lovely review. We're glad to hear you're enjoying the tea and that you have found the infusion instructions useful.
Best wishes,
Rare Tea
I love your products
I love your products. A few years ago I bragged to my friends that the best tea in the world was shipped to my house from London England. Unfortunately, I can no longer say that It comes directly from England but it is still the best tea in the world. Especially Rare Breakfast and RAF.
7 stycznia 2025
Odpowiedź od Rare Tea Company
Hi Carl,
Thank you for your wonderful review. We love the Rare English Breakfast and RAF too - firm favourites in the office.
Best wishes,
Rare Tea
The best tea
The best tea. Quickly delivered. And when I say the best tea, I mean this really is the best! Divine smell before it goes in the pot and when poured and exceptional taste
18 lutego 2025
Odpowiedź od Rare Tea Company
Hi Angus,
We're so glad to hear this! If you would ever like any tea recommendations, please do email us at hello@rareteacompany.com. We love sharing our favourites.
Best wishes,.
Rare Tea
I always enjoy my Rare Tea orders
I always enjoy my Rare Tea orders. Great quality, value and most importantly taste.
6 stycznia 2025
Odpowiedź od Rare Tea Company
Hi Annette,
We're so glad to hear this! Thank you for your kind words.
Best wishes,
Rare Tea
Great customer service from Niamh.
Great customer service from Niamh.
13 lutego 2025
Opinia niezależna
Odpowiedź od Rare Tea Company
Hi Vivien,
Thank you for your kind words, we'll make sure this is passed onto Niamh.
Best wishes,
Rare Tea
I love the herbal teas I bought
I love the herbal teas I bought. They arrived quickly and we started enjoying them immediately. Thank you for the advice for how to brew them.
2 stycznia 2025
Odpowiedź od Rare Tea Company
Hi Mary,
Thank you for your lovely review. We hope you enjoy your herbal teas.
Best wishes,
Niamh
my favourite tea company
my favourite tea company. love the tea subscriptions options and everything is so good about Rare Tea Company.
1 stycznia 2025
Opinia niezależna
Odpowiedź od Rare Tea Company
Hi Marta,
Thank you so much for your lovely review. If you would ever like any recommendations for future orders, please do reach out to us via email at hello@rareteacompany.com.
Best wishes,
Rare Tea
Odpowiedź od Rare Tea Company
Hi there,
Thank you for taking the time to leave us a review. We hope you enjoy your tea!
Best wishes,
Rare Tea
Special treat
The quality of the tea is wonderful. The delivery is very swift and the customer service friendly and efficient.
23 grudnia 2024
Odpowiedź od Rare Tea Company
Hi Pascale,
Thank you for taking the time to leave such a lovely review. We hope you continue to enjoy our tea!
Best wishes,
Rare Tea
I love every tea I’ve orders from you
I love every tea I’ve ordered from you, but the Golden Chai is definitely one of the best teas I’ve ever had! All your teas are high quality, unique, and delicious!
3 grudnia 2024
Odpowiedź od Rare Tea Company
Hi Allison
Thank you for leaving such a kind review. We're pleased to hear you're as big a fan as we are of our Golden Chai! Enjoy sipping your way through your stash.
Best wishes,
Rare Tea
Quality with Purpose & Heart
Of course the tea is wonderful, but beyond that Henrietta is developing a successful movement that supports tea farmers and also teaches the world how to enjoy beautiful tea. The site is easy to navigate, it’s easy to find infusing advice (in both western and eastern styles), and the teawares are both delightful and functional. Just superb!
3 grudnia 2024
Odpowiedź od Rare Tea Company
Dear B,
Thanks for your lovely review - we've worked hard on our new site and your feedback is most welcome.
I'll make sure to pass on your comments to Henrietta who will be thrilled to read them.
Best wishes,
Rare Tea
Ordered in November with DHL shipping…
Ordered in November with DHL shipping to Canada, they later said it would be impacted by the Canada Post strike and it was too late to offer a refund. There was no indication Canada post was involved in delivery when I ordered. It’s now January and I still haven’t received the item even though the strike has been over for almost a month
26 listopada 2024
Odpowiedź od Rare Tea Company
Dear Marc,
Thank you for your review.
I'm really sorry that your order has been caught up in the Canada Post strike - it's caused havoc with nearly all of our shipments to Canada in November and December.
Regarding our statement on refunds, it is only that we could not do it whilst the parcel is still being held by a suspended postal service, because it will still be shipped to you when unsuspended.
We do strive to make all information available at the point of order, and DHL International Tracked is described at the checkout as:
"DHL parcel service with final mile by Canada Post, delivery in approximately 8 - 12 working days (tracked)."
This information is also included on our Delivery Information page, but we'll make sure to include this elsewhere if possible.
Whilst we appreciate the strike was called off on the 15th of December, there was still a backlog to clear, which is only exacerbated by the volume of the festive season. USPS (who clear the customs portion of the parcel between the US and Canada) only unsuspended their services on the 6th of January - this was communicated to you on the 3rd of January in an email update.
Finally, I am very happy to say that as of 12:01 PM CT yesterday, the parcel has started showing tracking updates and should be with you soon.
Best wishes,
Rare Tea
Odpowiedź od Rare Tea Company
Hi there
Thank you for taking the time to leave a kind review. We're very pleased to hear you're enjoying our tea and it arrived quickly.
Best wishes,
Rare Tea
Great tea. Great service.
The tea is delicious. The website is easy to use. And I love the subscription feature, which ensures an uninterrupted supply of wonderful tea at a reasonable price.
21 listopada 2024
Odpowiedź od Rare Tea Company
Hi there
Thank you for your kind review. We're so pleased to hear you love our tea as much as the service we provide! This is exactly what we aim to do.
Happy New Year,
Rare Tea
Odpowiedź od Rare Tea Company
Hi there
Thank you for your kind review, we're so pleased to hear you're enjoying our teas! We greatly appreciate your recommendation.
Happy New Year,
Rare Tea
Odpowiedź od Rare Tea Company
Hi there
Thank you for taking the time to leave such a kind review. We're so pleased to hear you've had a great experience; this is exactly the service we aim to provide!
Merry Christmas,
Rare Tea
Tea Newbie
I’m brand new to tea. Rare Tea Company has been instrumental in teaching the nuances of brewing and providing lovely supplies from tea pots to loose leaf teas. Keep the videos coming!
5 listopada 2024
Odpowiedź od Rare Tea Company
Hi there
Thank you for leaving such a kind review. We're glad to hear our resources have been useful. Welcome to the world of loose leaf tea!
Best wishes,
Rare Tea
The question I had about taxes was…
The question I had about taxes was resolved immediately. Thank you!
18 grudnia 2024
Opinia niezależna
Great service and fantastic range of…
Great service and fantastic range of teas. I have my favourites but like to try new teas. The information on each tea is very helpful as well as interesting. Rare Tea Company is an ethical company and am comfortable to purchase from them
Charlotte Frankiw
30 października 2024
Odpowiedź od Rare Tea Company
Hi Charlotte,
Thank you for your wonderful review! If you would ever like any recommendations for new teas to try, please reach out to us via email: hello@rareteacompnay.com - we love sharing our favourites.
Best wishes,
Rare Tea
I just love buying my tea & herbal…
I just love buying my tea & herbal infusions from you all. I can be assured that I'm buying the best, and each cup of tea or herbal infusions confirms it.
Thank you again.
28 października 2024
Odpowiedź od Rare Tea Company
Hi there
Thank you for leaving a lovely review. We're so glad to hear you can trust us to provide your tea fix!
Best wishes,
Rare Tea
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.