My husband surprised me with this purse for my birthday and I literally got emotional. As a Black woman, it felt good to see a design that reflected beauty, confidence, and culture all in one bag. The... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Everything is wonderful and the product is perfect. It took waaaaaay too long to be delivered though. This was for my wife Tess for a super fantastic wife, friend, mother and grandmother for moth... Zobacz więcej
Reakcja na opinię
The way I smiled when I opened the package! Whew. I knew right away this wasn't going to be an ordinary handbag. The details are beautiful and the artwork just speaks to me. It feels classy, elegant a... Zobacz więcej
Reakcja na opinię
THE ORIGINAL ORDER WAS MADE APRIL 24th. IT TOOK ABOUT FOUR WEEKS AND A PLETHORA OF EMAILS BEFORE THEY ADMITTED THE SHIPMENT WAS LOST.ANOTHER TWO WEEKS TO REPLACE PRODUCT. DESPITE THE PRESENCE OF MY R... Zobacz więcej
Reakcja na opinię
3,9
Dobra
152 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 57% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I never received any product
I never received any product. Ordered May 15th and still haven't received anything. Had I known, I would never have ordered from this company.
24 maja 2026
Odpowiedź od Queenira
Hi Lashan,
We’re truly sorry for the concern and frustration caused by the waiting time. We completely understand how disappointing it can feel when you're eagerly expecting your order to arrive.
After checking, we can confirm that your order is still in transit and moving within the estimated delivery timeframe. While shipping updates can sometimes take a little longer than expected, please rest assured that your package is still on its way.
If you have any questions or concerns regarding your order, we kindly encourage you to contact our support team directly at cs@queenira.com so we can provide timely updates and assistance.
We sincerely appreciate your patience and understanding, and we look forward to delivering your order to you soon.
Kind regards,
Isabella Monroe From Queenira
Have not received my purchase yet
24 maja 2026
Odpowiedź od Queenira
Hi Wendy,
We’re truly sorry for the concern and frustration caused by the waiting time. We completely understand how disappointing it can feel when you're eagerly expecting your order to arrive.
After checking, we can confirm that your order is still in transit and moving within the estimated delivery timeframe. While shipping updates can sometimes take a little longer than expected, please rest assured that your package is still on its way.
If you have any questions or concerns regarding your order, we kindly encourage you to contact our support team directly at cs@queenira.com so we can provide timely updates and assistance.
We sincerely appreciate your patience and understanding, and we look forward to delivering your order to you soon.
Kind regards,
Isabella Monroe From Queenira
Queenira, where’s my bag?
I ordered a bag for my wife and also a wallet. It was during the Christmas rush so I expected some delay. Well I got the wallet in February and the bag never showed up. After contacting Queenira they said it was the shipping company and it was up to me to contact them. I then got a failed delivery notice from them in March. Queenira said any item returned to them due to failed delivery are destroyed! If I still wanted the bag, I have to send them $110 for re-shipping. I asked for a refund instead and was slapped in the face that they cannot issue me a refund and they blamed the shipping company. I capitulated and sent them the money for re-shipping. It’s May, and nope, no bag! This is definitely a fraudulent business! Do NOT Buy from them! By the way the wallet was not as pictured on their website and of cheap quality.
20 grudnia 2025
Opinia niezależna
Odpowiedź od Queenira
Hi Herman,
Thank you for sharing your experience. We’re sorry to hear that your order did not meet your expectations and that the shipping process caused frustration. We take customer feedback seriously and are always willing to review any unresolved concerns.
Please kindly contact us at cs@queenira.com with your order details so our team can assist you further.
We’re here to help.
Kind regards,
Isabella Monroe From Queenira
The company flagged my very poor review…
The company flagged my very poor review of their bag for defamatory content, which is completely false. I gave a honest review of their bag and the very poor customer service received. The bag I received didn't provide the detail it represented online and they would not refund me anything. Nothing
13 maja 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Myra,
We’re truly sorry for any confusion or frustration caused by this situation. After checking our system, we were unable to locate matching information related to your case, so there may have been some misunderstanding or mismatch in the process.
Please rest assured that we take customer feedback very seriously and never intend to dismiss honest experiences shared by customers. Our team will reach out via email to better understand the situation and assist further if possible.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.
Kind regards,
Isabella Monroe From Queenira
I received my bag in a very timely…
I received my bag in a very timely manner and i have been overjoyed with my purchase.
My bag is simply stunning! It's everthing described in the advertisement and so much more. I love it.
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Sylvia,
Thank you so much for your lovely feedback. We’re absolutely delighted to hear your bag arrived quickly and that you’ve been overjoyed with your purchase.
It means so much to know the bag lived up to your expectations and even exceeded them. We truly appreciate your support and hope you continue enjoying your stunning new bag.
Kind regards,
Isabella Monroe From Queenira
I took a chance by ordering a purse for…
I took a chance by ordering a purse for my wife and it paid off. She loved everything about it and got lots of positive feedback from friends and family. Great product and will definitely be doing business again. I truly love the unique designs and to know it's black owned is even better. Thank you all for making my wife's mother's day a little more special.
12 maja 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Kevin,
Thank you so much for your heartfelt review. We’re truly happy to hear your wife loved the purse and that it made her Mother’s Day even more special.
It means a lot to know the design stood out and received so many compliments from friends and family. We also deeply appreciate your support for our brand and what we represent.
Thank you again for your kindness and support—we truly look forward to serving you again.
Kind regards,
Isabella Monroe From Queenira
This place is a scam do NOT give them your money
This place is a scam. If I could give minus, minus zero rating I would. I ordered and paid for a clutch purse. $59.98. Not only was the purse I received not the one pictured in the advertisement, but the quality of the material is cheap plastic. They will not allow me a refund claiming there has to be a defect in the product. The whole thing is defective from the advertising to the lack of quality in the product received. I strongly very STRONGLY ADVISE NOT GIVING THEM YOUR MONEY. They do not live up to their own product. They are thieves and liars.
10 lutego 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Carol,
We’re truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely appreciate you sharing it so we can continue improving our products and service.
If you need any further assistance, please contact us at cs@queenira.com, and our team will do our best to support you.
We hope to have a chance to serve you better in the future.
Kind regards,
Isabella Monroe From Queenira
My bag is beautiful
My bag is beautiful. Excellent quality and design. The only complaint I have is it took almost 3 months to get it. But it was worth the wait. I have recommended this bag to my friends.
30 marca 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Verneta,
Thank you so much for your kind words—we’re thrilled you love the bag’s quality and design!
We truly apologize for the long delivery time and are working to improve it. It means a lot to know it was worth the wait and that you’ve recommended us to your friends 💛
Hope to serve you again soon!
Kind regards,
Isabella Monroe From Queenira
My first time visiting this Website
My first time visiting this Website, I was so impressed with the large variety to choose from. I have received my bag, I absolutely Love it!! It is me all over, cannot wait to order another one.
Thank you Queenira!
4 marca 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Priscilla,
Thank you so much for your lovely review! We’re so happy to hear that you love your bag and had a great first experience with us.
It means a lot that you’re already looking forward to your next order—can’t wait to have you back 💛
Kind regards,
Isabella Monroe From Queenira
I finally received my tote from…
I finally received my tote from Queenira since the original order in November 2025. I had stated that I would update my review once I receive it. Love the tote☀️
20 marca 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Patricia,
Thank you so much for coming back to update your review—we truly appreciate it! We’re so glad to hear that you love your tote ☀️
Enjoy it, and we hope to see you again soon 💛
Kind regards,
Isabella Monroe From Queenira
No response to "Where is my bag"?
Ordered a bag for 89.99. I went through my Affirm card. They have received 2 payments already and still no bag, no email and no tracking number. I have sent messages that have gotten no response. I want my bag or my money back on my account.
2 marca 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Cynthia,
We’re sorry to hear about your experience. Please kindly contact us at cs@queenira.com with your order details so our team can assist you further.
We’re here to help.
Kind regards,
Isabella Monroe From Queenira
Odpowiedź od Queenira
Hi Deborah,
Thank you so much for your kind feedback! We’re really happy to hear that you’re pleased with the quality—it truly means a lot to us 💛
We put a lot of care into our products, so knowing you’re satisfied makes our day. Hope you continue enjoying it, and we’d love to have you back again soon!
Kind regards,
Isabella Monroe From Queenira
I am very disappointed with my…
I am very disappointed with my experience. The product I received was not an accurate representation of what was shown on your website, and the quality did not match what was advertised. Your company does not stand behind its products or make things right for customers. This is not a fair or trustworthy business. Based on my experience, I would not recommend anyone purchasing from your company.
18 marca 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Erica,
We’re sorry to hear that the product did not meet your expectations. We understand that expectations can vary, and we truly regret that your experience was not a positive one.
We sincerely appreciate your feedback, as it helps us improve our products and services. If you need any further assistance, please feel free to contact us at cs@queenira.com
Thank you again for sharing your thoughts.
Kind regards,
Isabella Monroe From Queenira
This is the 2nd premium leather hand…
This is the 2nd premium leather hand bag that I ordered for my wife . The Implementation of better protection inside plastic shipping bag was very well done.
It would go a long way to further impress purchasers of the premium leather bags if there were leather tags inside the premium leather hand bag as its to be expected for stepping up to premium order.
It's a beautiful bag ! Continued blessings of success Queenira ....why buy Coach when you can get Queenira ✊🏿
18 marca 2026
Opinia niezależna
Odpowiedź od Queenira
Hi John,
Thank you so much for your continued support—we’re truly honored this is your second order! We’re glad to hear the packaging and the bag met your expectations, and that your wife loves it 💛
We also really appreciate your thoughtful suggestion about adding leather tags—this is valuable feedback and we’ll definitely take it into consideration as we continue improving our premium line.
Wishing you and your family all the best, and we hope to serve you again soon!
Kind regards,
Isabella Monroe From Queenira
Wife loved the bag
Ordering was uncomplicated. Bag was delivered within the time frame I was given. The entire process was professional. My wife loves the bag and in fact her cousin and aunt plan to buy theirs. I highly recommend them.
16 lutego 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Henry,
Thank you so much for your kind words! We’re delighted to hear everything went smoothly and that your wife loves the bag!
It truly means a lot that your family is interested as well—your recommendation is greatly appreciated. We look forward to serving you again!
Kind regards,
Isabella Monroe From Queenira
I impatiently waited but it was worth it!
I impatiently waited for my order and it was beyond worth the wait! The crafting is beautiful it was well packaged. I can’t wait to show it off to my friends. It matched my personality as well as my locs!!
8 marca 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Cheryl,
Thank you so much for your lovely review! We’re so happy to hear it was worth the wait and that you love the craftsmanship and packaging 💛
It means a lot that it matches your personality—and your locs sound amazing with it! Hope you have the best time showing it off!
Kind regards,
Isabella Monroe From Queenira
Great Customer Service Quality Product
I like how queenira kept open communication with me while waiting for my purse to arrive. Always encouraging messages to me and even when I had doubts about what the product would be I received kind thoughtful emails. I received my purse yesterday and it was everything I expected and more. I’m not carrying a purse I’m carrying a work of art.
5 marca 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Melba,
Thank you so much for your beautiful words—we truly appreciate it! We’re so glad our updates helped reassure you along the way, and even happier to hear the purse exceeded your expectations.
“Carrying a work of art” truly means the world to us—thank you for your support!
Kind regards,
Isabella Monroe From Queenira
Good Service …
The product i received was extremely nice, I think the packaging, should have been better, by utilizing a box, other than that the delivery was very quick, and the service was very professional and kind.
20 lutego 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Porshia,
Thank you so much for your kind feedback! We’re really glad to hear you loved the product and had a positive experience with our service and delivery.
We also appreciate your suggestion about the packaging—this is very helpful and we’ll definitely take it into consideration as we continue improving. Hope to serve you again soon!
Kind regards,
Isabella Monroe From Queenira
If I could give zero stars I would
If I could give zero stars I would! The whole ordering process has been a nightmare. It has been over 30 days since I placed my order and not only was it delivered to a different address in another state, the company asked me to contact the shipper to find it/fix the problem. Additionally, I thought I was supporting a black owned and made product and found out the purse is made in China! Very disappointed to say the least.
30 stycznia 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Monique,
We’re truly sorry to hear about your experience and understand your frustration. Thank you for sharing your feedback with us.
If you need any further assistance, please feel free to contact us at cs@queenira.com —our team is here to support you.
Kind regards,
Isabella Monroe From Queenira
Very good customer service.
The company immediately responded to a quality issue I had. Their communication was courteous and business like. The issue was resolved in a reasonable time.
I would recommend this companies customer service .
24 lutego 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Vaughn,
Thank you so much for your kind words! We’re really glad we could assist you and resolve the issue in a timely manner.
Your recognition of our customer service truly means a lot to us. We appreciate your recommendation and hope to serve you again!
Kind regards,
Isabella Monroe From Queenira
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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