My husband surprised me with this purse for my birthday and I literally got emotional. As a Black woman, it felt good to see a design that reflected beauty, confidence, and culture all in one bag. The... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Everything is wonderful and the product is perfect. It took waaaaaay too long to be delivered though. This was for my wife Tess for a super fantastic wife, friend, mother and grandmother for moth... Zobacz więcej
Reakcja na opinię
The way I smiled when I opened the package! Whew. I knew right away this wasn't going to be an ordinary handbag. The details are beautiful and the artwork just speaks to me. It feels classy, elegant a... Zobacz więcej
Reakcja na opinię
THE ORIGINAL ORDER WAS MADE APRIL 24th. IT TOOK ABOUT FOUR WEEKS AND A PLETHORA OF EMAILS BEFORE THEY ADMITTED THE SHIPMENT WAS LOST.ANOTHER TWO WEEKS TO REPLACE PRODUCT. DESPITE THE PRESENCE OF MY R... Zobacz więcej
Reakcja na opinię
3,9
Dobra
152 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 57% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The purse was gorgeous just as…
The purse was gorgeous just as advertised. The art work was incredible. The delivery time was timely. I have already ordered 3 more.
1 maja 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Gena,
Thank you so much for your wonderful review!
We're thrilled to hear that you loved your purse and that it was just as beautiful as you expected. Knowing you were impressed with the artwork and delivery—and that you've already ordered three more—truly means the world to us.
Thank you for your continued support. We can't wait to serve you again!
Kind regards,
Isabella Monroe From Queenira
I'm so happy with this bag
I'm so happy with this bag. The design is even more beautiful in person, and I keep getting compliments wherever I go.
13 maja 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Alan,
Thank you so much for your wonderful review!
We're delighted to hear that you love your bag and that it's even more beautiful in person. It's especially rewarding to know you're receiving so many compliments wherever you go!
Thank you for your support. We look forward to serving you again soon!
Kind regards,
Isabella Monroe From Queenira
The way I smiled when I opened the…
The way I smiled when I opened the package! Whew. I knew right away this wasn't going to be an ordinary handbag. The details are beautiful and the artwork just speaks to me. It feels classy, elegant and powerful all at the same time.
7 maja 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Ivy,
Thank you so much for your kind words! Reading your message truly made us smile.
We're delighted to hear that opening your package was such a special moment and that the design, artwork, and details spoke to you. Knowing that your bag makes you feel classy, elegant, and powerful is exactly what we hope to achieve with every piece we create.
Thank you for your support, and we look forward to serving you again in the future!
Kind regards,
Isabella Monroe From Queenira
This wasn't just another purse purchase…
This wasn't just another purse purchase for me. It felt like buying something that truly represented me, and that's why I love it so much.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Eileen,
Thank you so much for sharing this beautiful feedback with us.
It means the world to know that your bag feels like more than just an accessory and truly represents who you are. That is exactly the kind of connection we hope our designs create.
We're delighted that you love it, and we sincerely appreciate your support. We look forward to serving you again in the future!
Kind regards,
Isabella Monroe From Queenira
My husband surprised me with this purse…
My husband surprised me with this purse for my birthday and I literally got emotional. As a Black woman, it felt good to see a design that reflected beauty, confidence, and culture all in one bag. The pictures online looked nice, but seeing it in person was a whole different experience. I've already got my eye on two more because one is simply not enough.
12 kwietnia 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Bob,
Thank you so much for sharing your experience with us.
We're truly honored that your birthday gift meant so much to you. Knowing that the design made you feel seen and celebrated is exactly why we do what we do. We're delighted that the bag exceeded your expectations in person and brought such joy to your special day.
Thank you for your support, and we're excited to hear that you've already got your eye on two more! We look forward to serving you again soon.
Kind regards,
Isabella Monroe From Queenira
This was my first purchase from…
This was my first purchase from Queenira and definitely won't be my last. The bag is stylish, practical, and makes a statement without saying a word.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Jamila,
Thank you so much for your kind review!
We're honored that you chose Queenira for your first purchase and even happier to hear that you love your bag. Knowing that it feels both stylish and practical is exactly what we hope for.
We truly appreciate your support and look forward to serving you again soon!
Kind regards,
Isabella Monroe From Queenira
High quality and eloquent!
15 czerwca 2026
Odpowiedź od Queenira
Hi Raamuel,
Thank you so much for your kind words!
We're delighted to hear that you found your bag to be both high quality and elegant. That is exactly the experience we hope to create for every customer.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Isabella Monroe From Queenira
Odpowiedź od Queenira
Hi Lornett,
Thank you for your review!
We're so happy to hear that you were pleased with both the product and the delivery experience. Your support means a lot to us, and we're grateful that you chose Queenira.
We look forward to serving you again in the future!
Kind regards,
Isabella Monroe From Queenira
I love supporting brands that create…
I love supporting brands that create products with meaning behind them. This bag feels like more than just an accessory.
19 maja 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Marilyn,
Thank you so much for your thoughtful review.
It means a great deal to us to hear that your bag feels like more than just an accessory. We strive to create pieces that celebrate individuality, culture, and personal meaning, so knowing that our product resonated with you in this way truly makes our day.
Thank you for supporting Queenira. We hope to serve you again in the future.
Kind regards,
Isabella Monroe From Queenira
The bag arrived well packaged and…
The bag arrived well packaged and looked exactly like the photos. That's something I really appreciate when shopping online.
28 maja 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Dean,
Thank you for your wonderful feedback!
We're delighted to hear that your bag arrived well packaged and looked exactly as expected. We know how important it is for online purchases to match the photos, so we're especially happy that the bag met your expectations.
Thank you for choosing Queenira. We truly appreciate your support and hope to serve you again soon!
Kind regards,
Isabella Monroe From Queenira
The wallet matched the purse perfectly
The wallet matched the purse perfectly. I love when a set actually looks coordinated and intentional instead of thrown together.
26 marca 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Sarah,
Thank you so much for your wonderful feedback!
We're delighted to hear that the wallet matched your purse perfectly. We put a lot of care into creating coordinated sets, so it means a lot to know that the combination felt intentional and beautifully matched.
Thank you for choosing Queenira. We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Isabella Monroe From Queenira
Baby
Baby, when I tell you I LOVE this bag, I mean I absolutely LOVE this bag. The moment I pulled it out of the packaging, I just sat there staring at it for a minute. The artwork is beautiful, the colors are rich, and it honestly feels like it was made for me. I've carried it to church, the grocery store, and brunch with my girls, and every single time somebody stops me to ask where I got it. Queenira definitely gained a loyal customer with this one.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Queenira
Hi George,
Thank you so much for your heartfelt message.
Reading your review truly brought a smile to our faces. We are absolutely delighted to hear how much you love your bag and that it made such a special first impression when you opened it. Knowing that you've carried it to church, the grocery store, and brunch with your friends—and that it continues to receive compliments everywhere you go—is exactly what we hope for when creating our designs.
Your kind words and support mean the world to us. Thank you for choosing Queenira and for allowing us to be a small part of your everyday moments.
We are honored to have earned your loyalty and look forward to serving you again in the future.
Kind regards,
Isabella Monroe From Queenira
My daughter bought this purse for me as…
My daughter bought this purse for me as a gift and I couldn't stop smiling when I opened it. The colors are rich, the bag feels sturdy, and it fits everything I need without being bulky.
5 kwietnia 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Eric,
Thank you so much for your wonderful review! We're delighted to hear that your daughter chose a Queenira bag as a gift for you and that it brought such a big smile.
Knowing that you love the rich colors, sturdy feel, and practical size means so much to us. We truly appreciate your kind words and hope your bag brings you joy for many years to come.
Thank you for being part of the Queenira family, and we look forward to serving you again in the future.
Kind regards,
Isabella Monroe From Queenira
Everything is wonderful and the product…
Everything is wonderful and the product is perfect. It took waaaaaay too long to be delivered though.
This was for my wife Tess for a super fantastic wife, friend, mother and grandmother for mother's day and I only wish this very special woman did not have to wait so long to receive this small token of my love and appreciation for her.
Did I mention that she travels to Ghana and Togo and other African countries as a volunteer minister and licensed councilor with Project Safety Nets?
She loves her new bag and the story associated with it. I simply wish the delivery time could have been shorter.
Blessings!
5 czerwca 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Lonnie,
Thank you so much for your heartfelt review!
We're delighted to hear that Tess loves her new bag and the meaningful story behind it. It’s especially touching to learn about her incredible work with Project Safety Nets and her service to communities in Ghana, Togo, and beyond. We sincerely apologize for the longer delivery time, but we're grateful that the gift was ultimately able to bring joy to such a special wife, mother, grandmother, and friend.
Thank you for choosing Queenira, and we hope to serve you again in the future.
Kind regards,
Isabella Monroe From Queenira
First of all the quality of the item I…
First of all the quality of the item I purchased was nothing at all like the item that was advertised it looks like a picture was taken and added on a cheap leather bag instead of the beautiful etching. The stitching is shoddy and the zipper is lumpy. Also this is not the size bag I ordered and it stinks l need to return it
1 czerwca 2026
Odpowiedź od Queenira
Hi Barbara,
We’re sorry to hear that the product did not meet your expectations.
At this time, we have not received any prior communication regarding an issue with your order, so we have not yet had the opportunity to review or assist with your concern.
We sincerely appreciate your feedback, as it helps us improve our products and services. Please feel free to contact us at cs@queenira.com and provide full details of the issue, along with any relevant photos or information, so our team can review your case and assist you accordingly.
Thank you again for sharing your thoughts.
Kind regards,
Isabella Monroe From Queenira
It's BEAUTIFUL!!
My purse looks EXACTLY like it was featured on the website. Very vibrant colors. I highly recommend this company. This is my second purchase.
1 czerwca 2026
Odpowiedź od Queenira
Hi Mona,
Thank you so much for your wonderful review! We're thrilled to hear that your purse looks exactly as expected and that you love the vibrant colors. It means even more to us knowing this is your second purchase with Queenira.
Thank you for your continued trust and recommendation—we can't wait to serve you again in the future!
Kind regards,
Isabella Monroe From Queenira
Odpowiedź od Queenira
Hi JACQUELYN,
We’re truly sorry for the concern and frustration caused by the waiting time. We completely understand how disappointing it can feel when you're eagerly expecting your order to arrive.
After checking, we can confirm that your order is still in transit and moving within the estimated delivery timeframe. While shipping updates can sometimes take a little longer than expected, please rest assured that your package is still on its way.
If you have any questions or concerns regarding your order, we kindly encourage you to contact our support team directly at cs@queenira.com so we can provide timely updates and assistance.
We sincerely appreciate your patience and understanding, and we look forward to delivering your order to you soon.
Kind regards,
Isabella Monroe From Queenira
THE ORIGINAL ORDER WAS MADE APRIL 24th
THE ORIGINAL ORDER WAS MADE APRIL 24th. IT TOOK ABOUT FOUR WEEKS AND A PLETHORA OF EMAILS BEFORE THEY ADMITTED THE SHIPMENT WAS LOST.ANOTHER TWO WEEKS TO REPLACE PRODUCT. DESPITE THE PRESENCE OF MY REPEATED BUSINESS . NO INCENTIVE WAS GIVEN TO KEEP DOING SUCH.
30 maja 2026
Odpowiedź od Queenira
Hi Alan,
We’re truly sorry for the concern and frustration caused by the waiting time. We completely understand how disappointing it can feel when you're eagerly expecting your order to arrive.
We sincerely hope you can understand that a shipment being lost in transit is an unfortunate and rare situation that neither our customers nor our team wishes to experience. Once the issue was confirmed, we did our best to arrange and process a replacement as quickly as possible.
We also appreciate your continued support and repeated business with us. Our system regularly sends promotional emails and discount offers to returning customers. If you have not received them or if there is anything further we can do to assist, we kindly encourage you to contact our support team directly at cs@queenira.com so we can provide timely updates and personalized assistance.
Thank you for your feedback. We truly value every customer and are continuously working to improve both our products and service experience.
Kind regards,
Isabella Monroe From Queenira
Only Six Weeks of Limted Use; My Bag is Already Deteriorating!
When I wrote my original review, I said I would come back and provide an honest update after I'd had an opportunity to actually use the bag. Unfortunately, this is not the update I was hoping to give.
Let me start with what Queenira got right. The image on the bag is absolutely beautiful. It looks exactly like the photos on the website, and I received it in about three weeks. Everywhere I carry it, people compliment it. It is a gorgeous, eye-catching bag.
Now for the part I wish I didn't have to write.
I purchased this bag on March 25 for my birthday and received it in April. Just six weeks later (yes, six weeks!) the bag is already showing signs of major deterioration. On both sides of the bag, the printed exterior material has cracked and begun lifting to the point that I can see the cushioning underneath. In addition, the screen-printed image itself is beginning to peel.
What makes this particularly disappointing is that I have taken great care of this bag. I don't carry it every day. I rotate between several handbags, so its use has been limited. Given how little wear this bag has actually seen, I would never have expected it to begin breaking down this quickly.
What made the experience even more disappointing was the response I received when I reached out to the company. I contacted Queenira to understand how they would address a bag that was deteriorating after such a short period of time. I was told that the bag should not be exposed to sunlight, humidity, or hard surfaces because those conditions could cause damage. I live in North Carolina, where heat and humidity are normal conditions for several months of the year. Their client care experience ends 7 days after delivery, and the only solution offered was a 20% coupon toward the purchase of another bag.
After taking great care of the bag and using it only sparingly, I was essentially told that the bag is not designed to withstand normal, everyday use. Handbags are meant to be carried outside! They will encounter sunlight, varying weather conditions, and normal surfaces. If a bag begins deteriorating after six weeks and the explanation is that it was exposed to ordinary environmental conditions, that raises serious concerns about its quality and durability.
I loved the look of the first bag so much that I purchased a second one before I discovered these issues. That's how much I wanted to support this brand.
Unfortunately, I feel obligated to let other buyers know that, in my experience, this company has not yet mastered the premium product experience. A premium bag should be more than pretty; it should also be durable. Six weeks is simply too soon for a bag to be cracking, peeling, and separating.
My advice to potential buyers is this: if you're just looking for a pretty bag that gets compliments, you'll like it. If you're looking for a premium-quality purchase with the durability and craftsmanship that should accompany the price point, this is not it! It's a beautiful bag, but based on my experience, beauty is where the value ends.
As someone who genuinely wants to support Black-owned businesses, writing this review is disappointing. I wanted this company to succeed. What bothers me the most is that the brand positions itself as a celebration and protection of African American art, culture, and representation. If you choose to stand in that space, then the quality of the product should reflect that same level of pride and excellence. Our culture deserves more than beautiful imagery printed on a bag that begins deteriorating within weeks and a company unwilling to stand behind it.
At this point, Queenira appears to prioritize style over substance. In my opinion, Queenira has not yet mastered durability, quality, or the premium experience their products promise.
P.S. I stopped by a shoe leather repair store to see if it could be repaired. He politely shared "This is vinyl, not leather. It can't be repaired. You paid for the name and image. It is only going to get worse. Only use it for special occasions."
5 czerwca 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Belinda,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the product did not meet your expectations. We understand that expectations can vary, and we truly regret that your experience was not a positive one.
We appreciate both your compliments regarding the artwork and design, as well as your concerns about the product's durability. We sincerely value feedback like yours, as it helps us continue evaluating and improving our products and customer experience.
We understand your disappointment and thank you for giving our brand a chance through multiple purchases. We sincerely appreciate your feedback, as it helps us improve our products and services.
If you need any further assistance, please feel free to contact us at cs@queenira.com.
Thank you again for sharing your thoughts.
Kind regards,
Isabella Monroe From Queenira
Quality product and professional service
I'm sending this response to a previous order I did not receive after receiving a notice that my order was delivered. I just want to let you know that I have received that order and another two orders I placed after the lost order. I want to thank you for your rapid response to my inquiry. You made me feel like my order and I mattered. While I did not make an individual review on the items I received, I'd just like to say all the items I received are of high quality and well put together. You should be proud of the items you produce. I'm not sure if anyone will read this response since it includes a missing order I did not receive but if someone reads this and experience not receiving an item or if an item was stolen, rest assure that your issue will be addressed in a timely manner. Thanks again and I loved everything I've order.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Queenira
Hi Idetta,
Thank you so much for taking the time to share this thoughtful message with us.
We're truly delighted to hear that you received not only the original order but also the additional orders you placed afterward. Most importantly, we're grateful to know that our team was able to provide the support and attention you deserved during a stressful situation. Knowing that you felt valued as a customer means a great deal to us.
We're also thrilled that you were pleased with the quality of the items you received. Hearing that you loved everything you ordered and would recommend us to others is incredibly rewarding for our entire team.
Thank you again for your kindness, patience, and support. Customers like you inspire us to continue doing our very best every day. We hope to have the pleasure of serving you again in the future!
Kind regards,
Isabella Monroe From Queenira
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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