Tele appointment lasted 57seconds. Referral had absolutely no detail - Also the email prompt asked you to log in, wait until your zoom meeting and then the phone rung with the doctor on the other end... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Platform was very easy to use. Cost effective as I did not have to needlessly head in to a clinic for cold and flu symptoms. Just explained I’m not feeling well and was provided the certificate that w... Zobacz więcej
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Fast, easy. The doctor was awesome, understanding my predicament and reassured me all was OK which it was. 30 min wait could be managed to let me know how long I had to wait. It's concerning when y... Zobacz więcej
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Dr was warm & friendly. Introduced himself. Asked relevant questions. Offered advice and clear instructions with medication prescribed. I followed up with my GP who agreed with his prescription and ad... Zobacz więcej
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Informacje dotyczące firmy
- Domowa opieka medyczna
- również w kategorii:
- Apteka
Napisane przez firmę
At Qoctor, we’re changing the way healthcare works in Australia. No more fitting into the doctor’s schedule—we’ve designed a healthcare service that prioritises you, the patient. Convenient, quick, safe, and affordable, our platform brings you the care you need when you need it. Request medical certificates from just $14.99, along with carer’s certificates, referral letters, prescriptions delivered to your door, and bulk-billed mental health treatment plans. We also offer general GP appointments, pathology test referrals, and action plans—all from the comfort of your home. At Qoctor, we’re not just offering telehealth—we’re building a healthcare hub tailored to your life, giving you easy access to the care you deserve.
Dane kontaktowe
Suite 1 Level 8 99 Queen St, 3000, MELBOURNE, Australia
- (03) 9966 8943
- info@qoctor.com.au
- qoctor.com.au
4,5
Doskonała
14 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Certificate for work
I spoke to a doctor , told him my symptoms and then he sent my certificate for my work!
It was very quick and thorough!
14 sierpnia 2026
Odpowiedź od qoctor
Hi there,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Service was fast and efficient and I…
Service was fast and efficient and I didn't even need to leave home. Booked my call with doc and he called when my appt was, unlike a physical.doctors surgery, where you turn up.on time, and can be waiting for up to an hour. I highly recommend this online doc appt.
18 sierpnia 2026
Odpowiedź od qoctor
Hi Phylis,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Odpowiedź od qoctor
Hi Michael,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Odpowiedź od qoctor
Hi Georgina,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Odpowiedź od qoctor
Hi David,
Thank you for your feedback!
We’re glad to hear that you found our service helpful. We really appreciate you taking the time to share your experience with us.
Kind Regards,
Qoctor Support Team
Pre booked doesn’t mean they’ll be on time
While I’ve previously used this service & likely will again for convenience, on my two most recent interactions doctors were 10-15 mins late to pre booked appointments. One didn’t have his camera on which was disconcerting.
20 sierpnia 2026
Odpowiedź od qoctor
Hi Nicole,
Thank you for being a returning patient and taking the time to share your feedback. We apologise for the delay during your recent appointments.
To help manage patient care effectively, our standard consultation slots run in one-hour timeframe increments, and doctors may contact you at any point within that window depending on the length of preceding consultations.
That said, we understand how valuable your time is and appreciate your patience. We are also reviewing the issue regarding the video connection to ensure a consistent experience. We have sent you a direct email to follow up on this.
If you’d like us to look into your specific appointments, please feel free to reach out to our support team directly at info@qoctor.com.au
Kind regards,
The Qoctor Team
Easy, helpful,able to stay at home
It is great to be able to stay home in bed while unwell rather than worrying how to get a certificate for your workplace & managing a doctor appointment locally. Able to have Telehealth & Speak to a doctor with your health concerns.
13 sierpnia 2026
Odpowiedź od qoctor
Hi Mrs Patsy,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Tea
Didn’t even ask if I was ok
Didn’t even ask if I was ok. Just spoke about sick certificate dates. Very unusual.
13 sierpnia 2026
Odpowiedź od qoctor
Hi Deborah,
Thank you for your review, and we apologise about your recent experience.
As Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. If you require any assistance relating to a recent consultation with Qoctor, please contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help.
We have also sent you a direct email to follow up on this and assist further.
Kind regards,
The Qoctor Team
Odpowiedź od qoctor
Hi Helen,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Had dr Corey stone sounded like he…
Had dr Corey stone sounded like he didnt even want to be on the phone seemed to not really care, apparently my son wasn't sick enough for me to get carers leave certificate for work for the week could only get it for a few days even when i had no one else at the time to help with my kids, I went to say something he had already hung up. never again.( so I called abbey health instead nicer and more professional and they bulk bill)
17 sierpnia 2026
Odpowiedź od qoctor
Hi Kayli,
Thank you for bringing your recent experience to our attention.
We strive to ensure every patient receives compassionate, attentive, and respectful care. It is always concerning to hear when a consultation feels rushed, unsupportive, or disconnected prematurely. We fully appreciate the immense pressure of caring for unwell children without extra support, and we regret the added frustration caused during an already stressful time.
Regarding medical documentation such as carer's leave certificates, practitioners are required to issue them based strictly on their independent clinical assessment of the patient's condition at the time of the consult. However, regardless of the clinical outcome, every patient deserves clear communication, empathy, and the opportunity to complete their conversation before a call ends.
Your feedback regarding practitioner communication and conduct has been logged and shared with our clinical oversight team for review to help maintain our service standards. We appreciate you taking the time to share your perspective.
Warm regards,
The Qoctor Team
The doctors were thorough with their…
The doctors were thorough with their diagnosis and it was very convenient to get treatment at home and when unwell.
12 sierpnia 2026
Odpowiedź od qoctor
Hi Vishweshwar,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Odpowiedź od qoctor
Hi Waylen,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Great value for money
Online booking was easy. Dr called on time. I needed a Certificate that was emailed to me instantly. This is great value for money, as there are not many bulk-billing clinics in Melbourne.
19 sierpnia 2026
Odpowiedź od qoctor
Hi Iren,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
It is a handy service to get a last…
It is a handy service to get a last minute referral but the doctor spent basically 2 mins on the phone with me and didnt ask any questions which I thought was a bit strange.
18 sierpnia 2026
Odpowiedź od qoctor
Hi Miss Melanie,
Thank you for taking the time to share your feedback with us.
We understand your concern regarding the length of the consultation and appreciate you letting us know about your experience.
For your referral request, the doctor was able to review the clinical information and details you provided when placing your order. As the required information had already been provided in your order, the doctor may not have needed to ask additional questions before completing the referral.
That said, we understand that the consultation may have felt brief, and we’re sorry if this gave you the impression that your request was not being properly reviewed.
We truly appreciate your feedback, as it helps us continue to improve our service and the experience we provide to our patients.
Kind Regards,
Qoctor Support Team
Quick fast proffessional service
Quick fast proffessional service. Dr listen to my previous history of current illness and what I had been treated with prior and prescribed what we both felt was an appropriate treatment. I am an active healthy 68 year old recently retired NZ Nurse. Other similar services in Australia did not cover people over 65 from overseas. I have saved Qoctor in my contacts should I require their services again and have recommended it to my friends.
18 sierpnia 2026
Odpowiedź od qoctor
Hi Paulette,
Thank you so much for taking the time to share your wonderful feedback with us!
We’re delighted to hear that you had a positive experience with Qoctor and that the doctor took the time to listen to your medical history and discuss an appropriate treatment with you.
It’s especially great to hear that you found our service quick, professional, and helpful, and that you’ve saved Qoctor in your contacts for future use and recommended us to your friends. We truly appreciate your trust and support.
Thank you again for choosing Qoctor, and we look forward to assisting you again should you need our services in the future.
Kind Regards,
Qoctor Support Team
Easy As
So easy to set up consultation. Doctor was polite and gave me my referral very quicky.
10 sierpnia 2026
Odpowiedź od qoctor
Hi Sharni,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Easy to understand instructions
Easy to understand instructions. Didn't have to wait long. Requested certificate arrived by email shortly after.
10 sierpnia 2026
Odpowiedź od qoctor
Hi John,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
The whole process was a mess
The whole process was a mess. The first appointment I booked never happened. I clicked yhe link and waited well after the scheduled time slot. The second appointment did happen, but I wasn't given much information and the consultation was adequate. I needed to book a follow-up and did, but the consultation was useless. They couldn't give me any useful information at all.
10 sierpnia 2026
Odpowiedź od qoctor
Hi Andrew,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the inconvenience and frustration you experienced throughout the process. We understand that your initial appointment did not go as expected, and that you were also disappointed with the information and assistance provided during your subsequent consultations.
We can confirm that your order has now been completed. However, we truly apologise that your overall experience did not meet the standard of service we aim to provide.
For future reference, if you experience any issues with your order or consultation, you are welcome to contact us directly at info@qoctor.com.au so we can investigate the matter and provide assistance as promptly as possible.
We appreciate your patience and feedback, as this helps us identify areas where we can improve our service.
Kind Regards,
The Qoctor Team
Easy to do online and communication was…
Easy to do online and communication was done with the use of my phone
17 sierpnia 2026
Odpowiedź od qoctor
Hi MJ,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Odpowiedź od qoctor
Hi Jim,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.