Tele appointment lasted 57seconds. Referral had absolutely no detail - Also the email prompt asked you to log in, wait until your zoom meeting and then the phone rung with the doctor on the other end... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The medical certificate was advertised as $21.95 but there was mention of the $19.95 appointment fee untill after I committed to pay. After discussing my issue. Qoctor have agreed to refund the pri... Zobacz więcej
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Platform was very easy to use. Cost effective as I did not have to needlessly head in to a clinic for cold and flu symptoms. Just explained I’m not feeling well and was provided the certificate that w... Zobacz więcej
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Fast, easy. The doctor was awesome, understanding my predicament and reassured me all was OK which it was. 30 min wait could be managed to let me know how long I had to wait. It's concerning when y... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Domowa opieka medyczna
- również w kategorii:
- Apteka
Napisane przez firmę
At Qoctor, we’re changing the way healthcare works in Australia. No more fitting into the doctor’s schedule—we’ve designed a healthcare service that prioritises you, the patient. Convenient, quick, safe, and affordable, our platform brings you the care you need when you need it. Request medical certificates from just $14.99, along with carer’s certificates, referral letters, prescriptions delivered to your door, and bulk-billed mental health treatment plans. We also offer general GP appointments, pathology test referrals, and action plans—all from the comfort of your home. At Qoctor, we’re not just offering telehealth—we’re building a healthcare hub tailored to your life, giving you easy access to the care you deserve.
Dane kontaktowe
Suite 1 Level 8 99 Queen St, 3000, MELBOURNE, Australia
- (03) 9966 8943
- info@qoctor.com.au
- qoctor.com.au
4,5
Doskonała
14 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Incompetent Doctor
The doctor wrote a carers certificate twice with the wrong name
I kept emailing and after 2 attempts at trying to get the Doctor to change it I gave up!
Hopeless
14 października 2026
Odpowiedź od qoctor
Hi Roz,
Thank you for sharing your feedback with us.
We sincerely apologise for the inconvenience and frustration you experienced while trying to have your carer's certificate corrected.
We’d like to confirm that the requested medical certificate has now been issued and sent to you via email. We have also emailed you instructions on how to access the certificate, which includes your name.
If you require any further clarification or assistance regarding your certificate, please don’t hesitate to contact us at info@qoctor.com.au. We’ll be happy to assist you further.
Once again, we sincerely apologise for the inconvenience and appreciate you bringing this matter to our attention.
Kind regards,
Ron
The GP hadn't heard of the condition I…
The GP hadn't heard of the condition I suffer from and then proceeded to lecture me about something irrelevant to me. I won't use this service again.
15 października 2026
Odpowiedź od qoctor
Hi Andrea,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your negative experience during your consultation, as this is certainly not the standard of care we strive to provide.
We take feedback regarding our doctors very seriously, and we have escalated your review to our clinical management team for review.
We have sent you a direct email to gather a few more details so we can investigate this fully and work toward a resolution with you.
Sincerely,
The Qoctor Team
I was visiting the area and was unable to see a doc …
I was visiting the area and was unable to see a doctor , the local chemist put me onto you .medication was great and releaved my ear problem
14 października 2026
Odpowiedź od qoctor
Hi Chris,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
The process for getting a prescription…
The process for getting a prescription was quick and easy.
14 października 2026
Odpowiedź od qoctor
Hi Lars,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Odpowiedź od qoctor
Hi SR,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
The medical certificate was advertised…
The medical certificate was advertised as $21.95 but there was mention of the $19.95 appointment fee untill after I committed to pay.
After discussing my issue. Qoctor have agreed to refund the priority service fee.
Great service would definitely use them again
13 października 2026
Odpowiedź od qoctor
Hi Kade,
Thank you for taking the time to share your feedback with us. We sincerely apologise for any confusion or frustration caused by the pricing information during your booking.
After reviewing your order, we can see that you selected a 1–2 day medical certificate for $21.99, along with our Priority Service for $19.99, which offers a reduced waiting time of approximately 15 minutes.
We understand how important it is to have clear and transparent pricing before completing a payment, and we appreciate you bringing this concern to our attention.
If you have any questions about the charges applied to your order or would like further clarification, please contact our customer support team at info@qoctor.com.au or reach out to us via our live chat. We’ll be happy to review the details with you and clarify any charges to help avoid further confusion.
Thank you again for your feedback. It helps us identify areas where we can improve our service and communication.
Kind regards,
Qoctor Support Team
Didnt like that I had to pay first…
Didnt like that I had to pay first before seeing whats available, then waited over an hour for my appointment, then got a call for one second I couldn’t take as they hang up on me, the same thing happened again and then talked to the doctor who wasn’t really friendly and bothered. Not going to use your service again.
5 października 2026
Odpowiedź od qoctor
Hi Sarah,
Thank you for sharing your feedback. We are truly sorry to hear about your experience, including the delay, the disconnected calls, and the interaction you had with the doctor. This is certainly not the level of service we aim to provide, and we have escalated your feedback to our clinical and customer service management teams for review.
As our team is unable to discuss specific consultation details publicly, we have sent a direct email to the address registered with your account so we can follow up with you and work toward a resolution.
Kind regards,
The Qoctor Team
I was requiring a repeat prescription…
I was requiring a repeat prescription for my anti inflammatory medication for severe arthritis, so I had a FaceTime consultation with Qoctor. Unfortunately when I picked up my prescription it was the normal over the counter voltaren tablets. I paid $50 for a consultation for nothing. I could have just gone straight to the chemist and bought some and saved consultations costs. Now I will still have to see a doctor to get stronger prescription.
12 października 2026
Odpowiedź od qoctor
Hi Rosalie,
Thank you for sharing your feedback regarding your experience.
Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. If you require any assistance relating to a recent consultation with Qoctor, please contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help.
Please know that we have sent you an email separately.
Kind regards,
The Qoctor Team
Odpowiedź od qoctor
Hi Nhi,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Excellent and Quick Service!
4 października 2026
Odpowiedź od qoctor
Hi David,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Odpowiedź od qoctor
Hi Jessica,
Thank you for sharing your feedback! We’re delighted to hear that you found our service easy to use and well-priced. We appreciate your support and look forward to assisting you again whenever you need us.
Kind regards,
The Qoctor Team
I made an appointment rather late in…
I made an appointment rather late in the day but was notified later that I could speak to a GP earlier than booked. This was greatly appreciated and the GP provided a medical certificate in a very timely manner.
9 października 2026
Odpowiedź od qoctor
Hi Greg ,
Thank you for taking the time to share your experience with Qoctor!
We’re delighted that we could offer you an earlier consultation than originally booked and that you were able to speak with a GP and receive your medical certificate promptly. We understand how valuable timely support can be, especially when you need a medical certificate without unnecessary delays.
Your feedback means a lot to us, and we appreciate you choosing Qoctor. We hope to make your future experiences just as smooth and convenient!
Kind regards,
The Qoctor Team
Thank you so much for your service that…
Thank you so much for your service that you offer. Very convenient thanks.
3 października 2026
Odpowiedź od qoctor
Hi Amanda,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Same day appt, great doctor.
Fast, easy. The doctor was awesome, understanding my predicament and reassured me all was OK which it was.
30 min wait could be managed to let me know how long I had to wait. It's concerning when you have no idea. This added to the 15 minute pre-appt text.
3 października 2026
Odpowiedź od qoctor
Hi Jackie,
Thank you for leaving us your feedback, and we're so glad to hear you had a great experience with the doctor!
We completely understand how uncertain wait times can be frustrating. To help clarify how our scheduling works: our standard consultations run within a 1-hour timeframe window. Doctors contact patients in the order of appointments during that block, so depending on call lengths, your doctor may reach out at any point within that hour.
We appreciate your feedback regarding wait-time updates, as we're always looking for ways to improve communication and make the waiting process smoother for our patients. Thank you again, and we look forward to assisting you in the future!
Cheers
The Qoctor Team
Specialist referral for minor
I attempted to book an online dermatologist referral appointment for my child. After taking payment, they cancelled the first booking and provided instructions on how to correctly book as the parent of an under-18 patient. I followed those instructions exactly and made a second booking, only for that appointment to also be cancelled on the basis that they do not provide this service for patients under 18.
It is extremely frustrating that they provided the booking instructions, accepted payment twice, and then cancelled both appointments. While refunds have been offered, I am still required to wait 5-6 business days for the funds to be returned.
12 października 2026
Opinia niezależna
Odpowiedź od qoctor
Dear Kirsty,
Thank you for sharing your experience, and we sincerely apologise for the frustration and inconvenience this caused you.
We completely understand how disappointing it was to attempt a booking twice, follow account setup instructions, and still have your appointments cancelled while waiting for payment pre-authorization/processing to clear.
To help clarify our process: for patients under 18, setup instructions require creating a separate account under the child's details. While Qoctor can support a limited number of services for minors (such as repeat specialist referrals for patients already seeing a doctor or specific action plans), online consultations for first-time or general dermatologist referrals for under-18s fall outside the clinical scope of what our doctors can safely provide online.
Unfortunately, our system does not automatically filter specific clinical scopes prior to payment, which resulted in the booking going through before being reviewed and cancelled by our clinical team. We have processed full refunds for both charges immediately; however, standard banking processing times mean it can take 5–6 business days for the funds to clear back to your card.
We are actively working on improving our booking system to clearly flag age-restricted medical services before payment is collected to prevent this from happening again.
Warm regards,
The Qoctor Team
Tele appointment lasted 57seconds
Tele appointment lasted 57seconds. Referral had absolutely no detail - Also the email prompt asked you to log in, wait until your zoom meeting and then the phone rung with the doctor on the other end.
9 października 2026
Odpowiedź od qoctor
Hi MC,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your consultation experience did not meet your expectations. We understand your concerns regarding the length of the appointment, the level of detail in your referral, and the confusion caused by the instructions about joining a Zoom meeting when the doctor contacted you by phone instead.
We appreciate you bringing these issues to our attention. Your feedback is valuable to us, and we’ll share it with the relevant team so we can review how we communicate consultation instructions and work towards improving the overall patient experience.
We sincerely apologise for the frustration and inconvenience caused, and thank you for giving us the opportunity to improve.
Kind regards,
The Qoctor Team
Great experience
Platform was very easy to use. Cost effective as I did not have to needlessly head in to a clinic for cold and flu symptoms. Just explained I’m not feeling well and was provided the certificate that was required for work personal leave.
9 października 2026
Odpowiedź od qoctor
Hi Shannon,
Thank you for sharing your experience with Qoctor!
We’re glad to hear that you found our platform easy to use and that our service offered a convenient, cost-effective way to get the support you needed while feeling unwell. We understand how helpful it is to take care of your health and organise your work requirements without the added hassle of travelling to a clinic.
We truly appreciate you choosing Qoctor and taking the time to share your feedback. We hope you feel better soon!
Kind regards,
The Qoctor Team
Odpowiedź od qoctor
Hi Verify,
Thank you for taking a moment to share your feedback!
We’re glad to hear you had a positive experience with Qoctor. We appreciate your trust in our service and are pleased we could make the process straightforward for you.
We look forward to assisting you again whenever you need us.
Warm regards,
The Qoctor Team
Dr was lovely and understanding with…
Dr was lovely and understanding with my.condition . Medical Certificate arrived very quickly.
8 października 2026
Odpowiedź od qoctor
Hi Linda,
Thank you for sharing your experience with Qoctor!
We’re so pleased to hear that your doctor made you feel understood and supported throughout your consultation. We know how important it is to feel comfortable discussing your health, and we’re glad we could also get your medical certificate to you promptly.
Your kind words mean a lot to us, and we truly appreciate you choosing Qoctor for your care.
Warm regards,
The Qoctor Team
Quick and easy
8 października 2026
Odpowiedź od qoctor
Hi Margaret,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.