Pure Luxuries London Recenzje 

284
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordered Leather Bag yesterday and together with two free items they were delivered within 24 hours. A remarkable service and beautiful handbag and free cross body leather clutch Bag and free bag stra... Zobacz więcej

Oceniono na 5 z 5

Washbag ordered on afternoon of 23 January, delivered on morning of 25 January, FOC. Product quality is superb, beautiful soft brown leather. Design has been well thought out & is both practic... Zobacz więcej

Oceniono na 5 z 5

All the bags i am currently using are from Pure Luxuries London . They are fabulous quality leather. I had a small issue with my latest purchase, a backpack, but customer service was second to none a... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I HAVE NEVER EXPERIENCED SUCH APPAULING TREATMENT FROM ONLINE ORDERING BEFORE!! FULL OF PROMISES OF NEXT DAY DELIVERY. I MADE ORDER FOR 2 BAGS ON FRIDAY THE 4TH....TODAY MONDAY THE 7TH STILL NO DELIV... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z wyrobami skórzanymi
  2. Sklep z walizkami i torbami
  3. Sklep z dodatkami
  4. Sklep z podarunkami

Napisane przez firmę

Established in 2011, Pure Luxuries has bloomed into a leading online retailer of luxury leather goods and fine jewellery. With a host of fabulous brands, our in-house designers create original ranges of high quality, stylish products at affordable prices.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

284 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(284)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14

Napisz recenzję
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Oceniono na 5 z 5

Excellent quality and service.

Superb quality leather and a first class 24 hour delivery service. The bag had all the design features I required and is a great help to me when travelling as it has pockets and compartments for all my items.

26 marca 2014
Opinia niezależna
Oceniono na 5 z 5

Efficiency and courtesy unlimited.

I needed a replacement wallet for credit cards and notes - not interested in a coin
pocket being included. All in all I had 2 sent to me and chose the second one.

Throughout I was very impressed with the courteous emails giving progress with
my enquiry and the efficient handling of my small order.

It has been a joyful experience to deal with PURELUXURIES and will do so again
if the need arises.

Alan

13 marca 2014
Opinia niezależna
Oceniono na 5 z 5

great service and product

This arrived in great packaging and amazingly quick!!! very impressed with both the service and the quality of the product. It was bought as a gift for my father and he loves it... Thanks

13 marca 2014
Opinia niezależna
Oceniono na 5 z 5

Pure luxuries delivered next day as promised and with free delivery.

I bought The Bridge mens tri-fold wallet as a replacement for my Bridge wallet which is is just about falling apart after many many years of everyday use, been looking for similar or preferably like for like replacement, searched on many Bridge website suppliers and the official Bridge website product brochure for some time now but none had the features I liked on my old one, so was surprised to find an exact like for like model on the Pureluxuries web site. Ordered item mid afternoon and it arrived in the post following morning and considering free delivery is excellant service by any standards. My only gripe is with the wallet in as much it does not have the feel of quality as my old wallet and other items we have bought from The Bridge over the years, what stood out is the trademark tartan lining has been is replaced with a different and in my opinion inferior plain black liner also does not seem to quality or feel to the leather also missing is the - Palletterie D Fente Made in Italy - embossed stamp inside the wallet. Which makes me wonder if this is of the same traditional quality of older items and is now being made up in another low cost country (china?) Im not returning this item as it fits my use but I would like to know if this product has the same pedigree and will last as long as my previous wallet.

5 marca 2014
Opinia niezależna
Logo Pure Luxuries London

Odpowiedź od Pure Luxuries London

Good afternoon Andrew,

Thank you for your feedback and review, I'm sorry to hear that. We do source all our wallets directly from The Bridge, and haven't had any issues with the quality since we've stocked them. The manufacture is still carried out in various locations across Italy, as well as at their new premises in Eastern Europe to maintain the high standards of quality the brand name is associated with.

You can read about The Bridge's current production on their website here: http://en.thebridge.it/production and if there is anything else I can do to help please ask.

Warm regards,

Pure Luxuries customer care team

Oceniono na 1 z 5

very poor product description and customer service

I am super disappointed, the colour does not match at all that one of the picture, its photoshopped,its not yellow at all but greenish.
0 professionalism, cannot return it back. I would never shop here again.

5 marca 2014
Opinia niezależna
Logo Pure Luxuries London

Odpowiedź od Pure Luxuries London

Good afternoon,

Thank you for your review and feedback, I'm very sorry to hear that you were disappointed with the product and our service. We do make every effort to ensure our pictures are as accurate as possible, though due to individual monitor settings these can vary slightly from computer to computer.

We do include our free pre-paid returns label in with every order, so if the bag isn't to your liking it can be returned during the stated returns period for a refund or exchange as you prefer at no cost to yourself.

I hope this helps, and if there is anything else I can do please ask.

Warm regards,

Pure Luxuries customer care team

Oceniono na 5 z 5

Beautifully made, stunning colour, fantastic quality.

I have several things from this company and the quality is exceptional. The packaging is beautiful without being excessive and I keep all the boxes afterwards to store jewellery and small items. I would have no hesitItation in recommending Tumble and Hide products or this company. I returned one item as it didn't suit my needs and it was refunded very quickly indeed. I have bought leather goods from all over the world, and I would hesitate now in using someone else. If they sell it here, then buy it, you will be delighted with the service, and quality. You pay for what you get in everything, and their stuff is worth every penny.

28 lutego 2014
Opinia niezależna
Oceniono na 5 z 5

Great wallet. Great customer service.

What a great company. They do not normally deliver to the U.S.A., but they were more than willing to help me out. They not only delivered a beautiful wallet but also offered me the most amazingly responsive customer service I have experienced. They tracked my package for me and answered every question I had. Thanks! Steve from New Jersey, USA

27 lutego 2014
Opinia niezależna
Oceniono na 5 z 5

Superb Quality

I ordered this wallet online, and was slightly worried what the quality would be, but it is superb and you would never believe how quickly it arrived. I say use them with confidence

24 lutego 2014
Opinia niezależna
Oceniono na 5 z 5

More than impressed

The website has a great selection of goods. I was looking for a small travel bag which would hold magazines, passport, papers etc for my husband. I found one instantly on Pure Luxuries, having trawled the Internet looking through other sites. Ordering was simple and the bag was delivered to me in Ireland promptly. The bag itself was better than I imagined it would be. All in all, I was very happy with the service and would hope to use them again.

24 lutego 2014
Opinia niezależna
Oceniono na 5 z 5

Professional, fast service highly recommended

I found it a pleasure to shop with this company online. The communications were excellent: from picking up information I had added to letting me know how my order was progressing. I ordered a personlised wallet late night on a Thursday and it was delivered the Saturday morning (I didn't pay extra for this).
My husband loves the wallet and I am very pleased with the quality and thought the price was very reasonable. I would use pureluxuries.com again without hesitation.

20 lutego 2014
Opinia niezależna
Oceniono na 5 z 5

Excellent on all counts - price service and delivery

Having trawled through the many pages selling this item, this was by far the cheapest. I ordered one night, messed up the address, contacted them the next day (they replied within minutes), corrected it, and it was with me less than 24 hours later.
Very happy!

19 lutego 2014
Opinia niezależna
Oceniono na 5 z 5

Great Company

I came across their website by accident and I loved their products .I am mad about bags so I bought a gorgeous one that was in the sale .It was so easy to check out and my bag arrived beautifully wrapped and I was delighted with it and the company .I will definitely be browsing on their site again and would recommend to you

19 lutego 2014
Opinia niezależna
Oceniono na 5 z 5

Perfect online retail experience

The best online shopping experience i have ever had, here's why...

> Product was cheaper then maker's website
> Free delivery - ordered mid afternoon the day before and was delivered at 9am next day FREE
> Easy and simple from start to finish

Would highly recommend and will deinitely be my first choice for future luxury purchases.

12 lutego 2014
Opinia niezależna

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