Pure Luxuries London Recenzje 

284
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordered Leather Bag yesterday and together with two free items they were delivered within 24 hours. A remarkable service and beautiful handbag and free cross body leather clutch Bag and free bag stra... Zobacz więcej

Oceniono na 5 z 5

Washbag ordered on afternoon of 23 January, delivered on morning of 25 January, FOC. Product quality is superb, beautiful soft brown leather. Design has been well thought out & is both practic... Zobacz więcej

Oceniono na 5 z 5

All the bags i am currently using are from Pure Luxuries London . They are fabulous quality leather. I had a small issue with my latest purchase, a backpack, but customer service was second to none a... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I HAVE NEVER EXPERIENCED SUCH APPAULING TREATMENT FROM ONLINE ORDERING BEFORE!! FULL OF PROMISES OF NEXT DAY DELIVERY. I MADE ORDER FOR 2 BAGS ON FRIDAY THE 4TH....TODAY MONDAY THE 7TH STILL NO DELIV... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z wyrobami skórzanymi
  2. Sklep z walizkami i torbami
  3. Sklep z dodatkami
  4. Sklep z podarunkami

Napisane przez firmę

Established in 2011, Pure Luxuries has bloomed into a leading online retailer of luxury leather goods and fine jewellery. With a host of fabulous brands, our in-house designers create original ranges of high quality, stylish products at affordable prices.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

284 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(284)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Gorgeous leather bag.

The bag I bought is exactly as shown on the web page. The quality and general look of the bag is even better than I’d hoped. Love it and would recommend with no hesitation.

29 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

A big Thank You

My order was delivered about 10 minutes ago.

I am amazed and delighted with the swift delivery. I am also very impressed by the quality of the bag.

I was recently conned by an internet ad, I ordered a bag on 14 March, I was charged £99.95, an excess charge of £85, for a bag advertised at £14.95, which has yet to arrive, land no sign of the refund either.So I was a little wary of internet shopping again, but purchasing from you was backed by PayPal, so I knew pricing wouldn't be an issue.

I am so delightfully surprised by the quality and service, you have restored my faith in humankind.

Kind regards,
Catherine Maguire.

17 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

Quick delivery & returns process

Quick delivery, and quick a returns process. Unfortunately the item I ordered was smaller than I had wanted, and within a few days of returning I had my refund. Throughout order and returns process I was kept up to date with the status of my order. I would order from pure luxuries again.

9 kwietnia 2019
Opinia niezależna
Oceniono na 4 z 5

Super fast delivery and excellent…

Super fast delivery and excellent quality of bag. I might return it back because it's not the right colour for me, but definitely no problem with the bag or company. Only slight dirt on the bag but wipes easily. Experience of purchase is very smooth.

9 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

'Mere' Dark Brown Handcrafted Hanging…

Washbag ordered on afternoon of 23 January, delivered on morning of 25 January, FOC.

Product quality is superb, beautiful soft brown leather. Design has been well thought out & is both practical & attractive; item was well packaged

Five Star Service from Pure Luxuries. Cannot recommend highly enough & will certainly be purchasing again from them. Thanks all round for an excellent service.

24 stycznia 2019
Opinia niezależna
Oceniono na 1 z 5

Very disappointed in the quality of the…

Very disappointed in the quality of the handbag. My husband bought it for me as a Christmas present exactly a year ago, and the material has ripped on the inside of the bag. Definitely not a product I would recommend.

9 stycznia 2019
Opinia niezależna
Logo Pure Luxuries London

Odpowiedź od Pure Luxuries London

Hello, Thank you for your review. We are very sorry to hear that your product has ripped. All of our products come with a 6 month warranty, however we will always investigate any issues which arise. If you could kindly contact us at info@pureluxuries.com with details of your order, we can look into this for you :)
Warm regards, Pure Luxuries Customer Care

Oceniono na 5 z 5

Don’t hesitant to buy from this site

Excellent service from start to finish.
Quality of items are top notch. I was sceptical at first but now I’d recommend this site to anyone who wants good quality items at very reasonable prices.

9 listopada 2018
Opinia niezależna
Oceniono na 5 z 5

Excellent

I have placed 3 orders with Pure Luxuries, and have never been disappointed with either the quality or price of the items. The speed of their deliveries is one of the best. If I'm looking for a particular item in their range will always look at their site first.
May all of the above continue!

Thanks guys.... JO

3 września 2018
Opinia niezależna
Oceniono na 4 z 5

I have bought a lot of items from pure…

I have bought a lot of items from pure luxuries and have always found the quality of the items to be excellent . They often have brilliant discount codes and lots of sale items so you can get beautiful items at really good prices. I have never been unhappy with any bag, purse or wallet that I have purchased!!!
Customer service is also very good , very helpful and quick to respond.
I would have given 5 stars only that my last order was cancelled due to a stock error....but when I went back onto the site, the item had been re-branded,( from a designer original to a pure luxuries item) given a little pure luxuries charm and increased in price by £90 !!!! I am disappointed with this as I was purchasing as a gift and now have no gift!! Never mind you can't win them all !!!
I would still recommend pure luxuries , this is my first negative experience out of about a dozen orders.

31 sierpnia 2018
Opinia niezależna
Logo Pure Luxuries London

Odpowiedź od Pure Luxuries London

Hello Sarah - thank you for your review and comments. Unfortunately stock errors do sometimes occur - we are working hard to prevent this from happening in the future. Please accept our sincere apologies for the disappointment caused. Regarding the item itself - we would not rebrand or reprice a product as described - it is likely that the Designer Original item (a one off product) was based on the same design of one of our product lines, hence the similar appearance and difference in price :)

Kind regards

Pure Luxuries Team

Oceniono na 5 z 5

I would rate this company a lot higher…

I would rate this company a lot higher than 5 stars the quality is fantastic they have been made with a lot of love and attention I have never seen so many lovely colours I have bought 2 purses and 2 handbags and they have all matched the very high quality from this company I would like to say thankyou very much I am one happy shopper

24 sierpnia 2018
Opinia niezależna
Oceniono na 5 z 5

Excellent value for money

Have purchased a handbag, purse and wallet from this excellent company. They are all of fantastic quality and would recommend them to anyone.

Which other online company offers free delivery and returns

6 sierpnia 2018
Opinia niezależna
Oceniono na 5 z 5

Brilliant online shop

I struggled to buy this bag on the high street (availability) I bought the very same bag cheaper and delivered 1st class within 24hrs!! Brilliant online shop that I will definitely use again to buy gifts buy with confidence. Thanks again
Regards Jeff in Warrington

11 maja 2018
Opinia niezależna
Oceniono na 5 z 5

Excellent vendor

Charles from pureluxuries responded to all my emails within minutes, he allayed all my concerns with rapidity. It's really hard to find this impeccable level of attention to detail these days.

Thank you Charles

8 lutego 2018
Opinia niezależna
Oceniono na 1 z 5

Used to be better. USED to be

I've purchased a few things from here and the quality used to be excellent. my last purchase was terrible; it felt tacky and smelled ( yes smelled) aweful. I wil not be coming back.

12 stycznia 2018
Opinia niezależna
Logo Pure Luxuries London

Odpowiedź od Pure Luxuries London

Hello SD, Thank you for leaving a review with us. I am very sorry that you were not satisfied with your purchase. Our products are designed for their quality - in rare circumstances products may be faulty or require replacing due to manufacturing faults. All of our products come with a 6 month warranty to cover such issues - and we would like to replace your purchase if there is a problem. Could I kindly ask you to email our Customer Service Team at info@pureluxuries.com so that we can resolve the problem as swiftly as possible?

Warm regards
Pure Luxuries Customer Care

Oceniono na 5 z 5

superb

I now have a purse and bag from here perfect. I spent a long time searching for zip around purse with the right inside for me, the Hanson is perfect. Both are excellent quality,true to website, great price and service. Just helped a friend make a purchase too. I am a leather person not man made, well worth the purcase

19 listopada 2017
Opinia niezależna
Oceniono na 5 z 5

The best customer service

The best customer service. I received help and support returning the purse I didn't like. Excellent communication & products quality! I definitely reccommend using Pure Luxuries!:) Sarune

18 listopada 2017
Opinia niezależna

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