Pure Luxuries London Recenzje 

284
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordered Leather Bag yesterday and together with two free items they were delivered within 24 hours. A remarkable service and beautiful handbag and free cross body leather clutch Bag and free bag stra... Zobacz więcej

Oceniono na 5 z 5

Washbag ordered on afternoon of 23 January, delivered on morning of 25 January, FOC. Product quality is superb, beautiful soft brown leather. Design has been well thought out & is both practic... Zobacz więcej

Oceniono na 5 z 5

All the bags i am currently using are from Pure Luxuries London . They are fabulous quality leather. I had a small issue with my latest purchase, a backpack, but customer service was second to none a... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I HAVE NEVER EXPERIENCED SUCH APPAULING TREATMENT FROM ONLINE ORDERING BEFORE!! FULL OF PROMISES OF NEXT DAY DELIVERY. I MADE ORDER FOR 2 BAGS ON FRIDAY THE 4TH....TODAY MONDAY THE 7TH STILL NO DELIV... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z wyrobami skórzanymi
  2. Sklep z walizkami i torbami
  3. Sklep z dodatkami
  4. Sklep z podarunkami

Napisane przez firmę

Established in 2011, Pure Luxuries has bloomed into a leading online retailer of luxury leather goods and fine jewellery. With a host of fabulous brands, our in-house designers create original ranges of high quality, stylish products at affordable prices.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

284 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

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4,1

Wszystkie recenzje

(284)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

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Oceniono na 5 z 5

Great handbag purchased

Made my first handbag purchase from Pure Luxuries last week. I wasn't sure what the handbag would be like at such a good price. My handbag arrived today (Monday) and I only ordered it on Thursday so very quick delivery. It was beautifully and carefully packaged too. I ordered the Keira tan and it is absolutely perfect and I am so pleased with it. I tend to hang my bags from my shoulder and the straps are just the perfect length for that. Pure Luxuries will definitely be my 'go-to' shop for handbags in the future.

12 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Purchased the Freer' Rich Chestnut…

Purchased the Freer' Rich Chestnut Leather Tote. It arrived today, it's gorgeous and I'm absolutely delighted with it. The quality is fantastic, the leather is butter soft. I'm really taken by the gold embossed logo as it matches the gold hardware perfectly. I will certainly be buying from this company again and would highly recommend to anyone thinking of treating themselves. Delivery was lightning fast. 👍😁

29 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Great quality handbag

I ordered a Colette powder pink handbag, and it’s beautiful. Soft leather, and great quality. Delivered on time, and packaged well.
I haven’t used this company before, but will definitely do business with them in the future.

4 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Just received my leather back pack bag…

Just received my leather back pack bag and I am soo pleased it was a bag I have scrolled the shops and internet to find. I wanted a larger bag to go with my smaller bag for my daughter’s wedding to keep larger items in. I was dubious ordering from the Pure Luxuries as have not heard of the site previously. Thank you

4 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

I have just received my gorgeous…

I have just received my gorgeous simone black leather
backpack. I bought it to replace a leather backpack i bought elsewhere that the zip broke in a matter of weeks .This bag is a beautiful leather and just the right size not to big or to small but holds a lot .And it was
delivered really quickly .When i placed the order i had it delivered to work ,and thought i had not put the full address .So i emailed customer services for them to check and they replied really quickly and reassured me the address was ok .Fantastic company really efficient and a pleasure to deal with which is rare these day. i would definitely order from Pure Luxuries London again. Thank you so much.

19 czerwca 2024
Opinia niezależna
Logo Pure Luxuries London

Odpowiedź od Pure Luxuries London

Thank you so much for taking the time to leave such a lovely review.

We’re delighted to hear that you’re happy with your Simone black leather backpack and that it’s the perfect size and quality for your needs. It’s also great to know it arrived quickly and that our customer service team were able to help put your mind at ease about the delivery address.

We really appreciate your kind words about our team and service – it means a lot to us. We’re so pleased you had a positive experience and we look forward to welcoming you back to Pure Luxuries London again in the future.

Oceniono na 5 z 5

Beautiful bag

I just bought the Alexandra Cashmere Blue leather handbag. It is beautifully made, excellent quality and the colour is lovely. It is a perfect size for me and was great value as i managed to purchase in the sale. I sent picture of bag to my friend and she liked it that much she ordered one in black. My only thing would be that there is no zipped internal compartment for keys but that is minor.

14 czerwca 2024
Opinia niezależna
Logo Pure Luxuries London

Odpowiedź od Pure Luxuries London

Thank you so much for taking the time to leave such a lovely review.

We’re delighted to hear that you’re happy with your Alexandra Cashmere Blue leather handbag and that you’re pleased with the quality, colour, and size. It’s also wonderful to hear that your friend loved it so much she ordered one too!

We appreciate your feedback regarding the lack of an internal zipped compartment for keys. We’ll certainly pass this on to our product team, as customer insight like this is really valuable when developing future designs.

We’re so pleased you feel it was great value in the sale, and we hope you both enjoy your bags for a long time to come.

Oceniono na 5 z 5

Very good quality

I was skeptical about ordering from this website giving the fact that I never heard of it and sales price was so cheap. I thought it will be cheap shop but I like it so much my first 4 bags that I ordered again extra 2 bags from this shop. I must say my first order came next day but my second one which it was on Tuesday it hasn’t arrived yet and I’m wondering if it is because my first order was over £100 and this one is £88

11 czerwca 2024
Opinia niezależna
Logo Pure Luxuries London

Odpowiedź od Pure Luxuries London

Thank you for taking the time to share your feedback.

We’re really pleased to hear that you’ve ordered several bags and that you’ve been happy enough with your experience to return again – that really means a lot to us.

In regard to your recent order, we’re sorry to hear that your second parcel hasn’t arrived yet. Our delivery times can vary slightly between orders depending on dispatch times and courier handling, so it isn’t related to the order value.

As your order was placed on Tuesday, it may still be within the expected delivery timeframe, but we completely understand your concern given how quickly your first order arrived. If it doesn’t arrive shortly, please do reach out to our customer service team and we’ll be happy to investigate it for you.

Thank you again for your support – we really appreciate it and hope you continue to enjoy your bags.

Oceniono na 5 z 5

Fantastic customer service

Fantastic customer service. My order was misdelivered due to my address being wrongly autopopulated on order (which I failed to notice). This led to two attempted deliveries by Royal Mail at wrong addresses. However the customer service team were brilliant and ended up sending me a repeat order to my correct address...very happy with the product and the service

11 maja 2024
Opinia niezależna
Oceniono na 1 z 5

Zip broke on a hardly used bag and they weren't interested

Appalling customer service! I ordered a bag less than a year ago which cost me 104 GBP and the zip pull came detached. I contacted customer services to see if they could repair it. They couldn't and they said there was nothing they would do as it was just outside a year of purchase (by a few days!) instead they offered me a store credit of 29GBP!!! Absolutely shocking service and I now have a bag I can't use as I cannot zip it up. I would not return or recommend this company. (Order number #84444 confirmed).

This was a gift from my husband for my birthday and now cannot be used.

Very disappointed

25 kwietnia 2024
Opinia niezależna
Logo Pure Luxuries London

Odpowiedź od Pure Luxuries London

Hello Marsha,

Thank you for your feedback. In this case, we did offer a free replacement for your bag, despite it being outside of our free returns period and normal six month warranty. As we did not still have the same colour in stock, we offered either the same bag in a different colour or alternatively, as a goodwill offer, store credit to the value of the current sale price of this item.

You did let us know that the colours available were too dark as you wanted a style more for summer and we suggested one of our red bags, or a different bag in the same colour as your original order.

We have tried our best to resolve this for you, including offering a free replacement, but as the order is beyond our guarantee period we are unfortunately unable to offer a refund for the full price of the original bag. This was £99, with an additional payment of £5 for another item in the order, in this case leather cream.

I am very sorry that you are not completely satisfied, but please do let us know if you would like either a replacement or a goodwill offer of store credit.

Kind regards,
Rory

Oceniono na 5 z 5

Excellent experience

I have just ordered my first handbag from Pure Luxuries London, and extremely impressed with this company! The quality is great for the very reasonable price, and it arrived without any hassle! Will definitely order again in the future.

17 kwietnia 2024
Opinia niezależna
Logo Pure Luxuries London

Odpowiedź od Pure Luxuries London

Hello Hazel,

Thank you so much for your kind words! We're delighted to hear that you're impressed with your first handbag from Pure Luxuries London. We look forward to welcoming you back for your future orders!

Many thanks,
Faye

Oceniono na 5 z 5

Happy Customer

Ordered the Soames handbag in black. Great quality at a fantastic price and a lovely bag. Liked it so much I bought the same bag in tan. Delivery super quick too, very happy customer. I’ll definitely be buying from you in future 😀

3 kwietnia 2024
Opinia niezależna
Logo Pure Luxuries London

Odpowiedź od Pure Luxuries London

Hello C,

Thank you for your review and your kind words. Lovely to hear that you liked it so much you got the same in a different colour. We look forward to your future orders with us.

Many thanks,
Faye

Oceniono na 2 z 5

Poor quality

Fast delivery but unfortunately the bag itself ( ordered 'Colette' in dove grey ) was awful quality. So disappointed! Returned straight away & had to very quickly find another present :( ...The worst part of the bag were the handles - look & finish so cheap & rough. Please improve cause your ideas are good.

26 stycznia 2024
Opinia niezależna
Logo Pure Luxuries London

Odpowiedź od Pure Luxuries London

Good morning, thank you for your feedback! We're very sorry to hear that you're not completely satisfied with your order. The Colette bag is part of our "Eco" range, that comes unlined and features a more environmentally friendly design. We are more than happy to provide an exchange or refund, please just let us know at info@pureluxuries.com and we'll do our very best to resolve this for you!

Oceniono na 5 z 5

Excellent quality Product and Service

Placed an order for a handbag on Wednesday and it was received on Friday via standard free delivery. Excellent quality leather handbag and excellent service. It is the first time I have purchased from this Company but will certainly use in the future and definitely recommend.

29 listopada 2023
Opinia niezależna
Oceniono na 4 z 5

Products are excellent and very…

Products are excellent and very reasonably priced! Would like to have one of each of the bags! Unfortunately, our deliveries are really bad at the moment, and the latest bag arrived having been ‘trampled on’ 😭 had to return it! Just want to find how I can buy then without them coming via Royal Mail!

20 września 2023
Opinia niezależna
Oceniono na 5 z 5

Genuinely delighted with my new handbag

I purchased a small handbag online from Pure Luxuries after a long search for the perfect bag. I had never heard of this brand and the price was extremely reasonable, so I wasnt really expecting much. The bag arrived quickly, the design and quality are excellent and the leather is nice. I am genuinely delighted.

6 września 2023
Opinia niezależna
Oceniono na 5 z 5

Always a happy customer

Always happy with the quality and presentation of the bags. I’m always looking to see which bags or purses I’ll be ordering next from how good the prices are. Even the jewellery is presented nicely in boxes and seems to be high quality. Always a happy customer.

1 czerwca 2023
Opinia niezależna
Logo Pure Luxuries London

Odpowiedź od Pure Luxuries London

Thank you for taking the time to share this lovely feedback.

It’s great to hear that you’re consistently happy with the quality and presentation, and that both the bags and jewellery are meeting your expectations. We put a lot of care into how everything is designed and packaged, so it means a lot to know that’s coming through.

We’ll keep working on bringing in new styles and great-value pieces, so hopefully there’ll be plenty more for you to choose from on your next order.

Always appreciated having you as a customer of Pure Luxuries London.

Oceniono na 1 z 5

Warning toxic chemical fumes from handbag

I bought a bag which looked nice but the smell was actually toxic. I could smell it before I even got it out of the bag. It stank the whole room and hallway out. It was a toxic chemical smell like a very intense rubber tyre smell. Ghastly. I had to put it back in the packaging and place it in the hallway by the front door to get it as far away from me as I could. Still it was the first thing I could smell when I woke up and the bedroom door had been closed all night.
I now feel quite ill and my chest feels bad. I googled this smell and discovered that it is actually toxic and people who work with it often develop an illness due to it. I have been unable to do anything today my lungs feel bad and I have no energy. My sinuses have swollen up. I do not have a virus at all so it is nothing like that.
I am sending it back as soon as I have the energy to deal with it.
For god sake no one with asthma or lung disease buy from them. Their bags are actually toxic.
I will not be using this company again.

4 maja 2023
Opinia niezależna
Logo Pure Luxuries London

Odpowiedź od Pure Luxuries London

Good Afternoon Brigan.

Thank you for your review and for bringing this issue to our attention. I am very sorry to hear that the bag you received is not as you expected. Please accept our sincere apologies for the disappointment caused.

This is not an issue we have come across before with our products so we would like to investigate this internally as soon as possible.

If you could kindly get in touch with our customer services info@pureluxuries.com along with your order number and we will be able to assist you in returning your bag.

We look forward to hearing from you soon.

Kind Regards,

Pure Luxuries Customer Care Team

Oceniono na 3 z 5

Bit of a Disappointment!

I ordered a small black bag from their Rose Gold range. It arrived on time and was well packed. It was 'reduced' from £66 to £33 so I was pleased I'd found a bargain. However, it isn't the soft Italian-style leather I'd expected and I wouldn't class it as 'pure luxury.' Definitely not worth £66 if purchased at that price. I won't be buying from them again.

2 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Unbelievable service

Unbelievable service. I still can not believe the quality, cost and service. I ordered one day and had the bag the next day! It was beautifully wrapped and exactly what I wanted. I am telling all my friends. I’m absolutely delighted with my purchase and will definitely recommend.

5 stycznia 2023
Opinia niezależna

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