I had clearly articulated 2 issues with my fridge. Service personal fixed one but wasn’t even aware of the other issues. So now I still have a half working fridge
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Veet was GREAT! He helped me move things out of the way so he could reach my washing machine and was communicative about what he was finding. He found the leak right away even after I have had another... Zobacz więcej
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I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done befor... Zobacz więcej
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The tech arrived on time, he was respectful and finished the job on time and cleaned up after himself. I had never heard of puls until I was looking for someone to fix my fridge, they got me signed up... Zobacz więcej
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Stany Zjednoczone
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
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Chris is the quintessential example of a repairman!!
Chris was professional, knowledgeable, thorough, and friendly. 5 stars for sure!!
3 czerwca 2026
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Excellent service and very timely.
3 czerwca 2026
Odpowiedź od Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Technician was excellent
Technician was excellent. He quickly diagnosed the problem and installed new parts to get our refrigerator back up and running.
2 czerwca 2026
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
it looks like he was taking advantage of us and he did
It kind of looks like he was taking advantage of us.
1) He said his preferred method of payment was cash although they told us that they do not accept it. And my mother paid before I could stop her
2) He charged us $100 just to clean the pipes that it took 2 min I mean $100 FOR 2 MIN OF WORK who wouldn't do it? Sign me up for it and the day before we paid $600 to put gas on the fridge but he came the very next day and he told us to buy a new fridge. We were hoping for the same guy to come but he was a different guy
1 czerwca 2026
Odpowiedź od Puls
Hi Elena, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates.
Thank you,
Puls Customer Support
Great service and I was kept informed…
Great service and I was kept informed the whole time.
2 czerwca 2026
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The technician was courteous
The technician was courteous, and explained the problem and corrected it!
2 czerwca 2026
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Odpowiedź od Puls
We are grateful for this awesome feedback! It makes us happy to hear how wonderful your experience was with Puls and for trusting us. Please know that we will always be here if you need us.
Show up on time
Show up on time, explain my situation and was able to fixed it, was friendly and professional
1 czerwca 2026
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Odpowiedź od Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Quick diagnosis of problem with parts…
Quick diagnosis of problem with parts to be ordered.
31 maja 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Ezequiel was very kind and friendly and…
Ezequiel was very kind and friendly and answered all my questions and make everything goes smoothly.
31 maja 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Technician tried to hustle me to pay…
Technician tried to hustle me to pay him on the side when doing a repair. I reported to the company & they refused to send a new technician. My repair was never completed & I was forced to find a new company to get the job done. Negative five stars for customer service and repair work. Beware if you want an honest company. Do not recommend.
6 maja 2026
Opinia niezależna
Odpowiedź od Puls
Hi Vicky, we understand your sentiment on this, and we do apologize for any inconvenience or negative experience you may have had. Our team always strives to provide the best service possible, and we regret that we fell short in meeting your expectations.
We believe in providing value without compromising on the quality of the service, as we always strive to provide a successful repair. Nonetheless, we understand your sentiment and the position that you are coming from. However, upon checking your ticket with us, it has been confirmed that additional repair is needed. We know that you are thinking about why it wasn't checked on the first visit, but as you know, appliances have interconnected mechanics; repairing one component can reveal problems in other parts as well. This may be because newer parts are causing strain on older parts, or it may uncover hidden damage that was not present until disassembly.
And since you are disputing the technician's findings, you are advised to call another service provider for 2nd opinion, and whatever their diagnostics, we can move from there. Regarding the technician's behavior, an incident report has already been submitted for further evaluation by our Technician Engagement team. Let us know once you have the formal report from the service provider of your choice so that we can have your ticket further reviewed.
I had a great experience with this…
I had a great experience with this company. The technician arrived on time, was professional, knowledgeable, and quickly diagnosed the issue with my Samsung washer. He took the time to explain what was causing the problem, answered my questions, and provided a fair and reasonable repair estimate. I appreciated his honesty and the fact that he didn't try to upsell unnecessary repairs. Overall, the service was prompt, courteous, and informative. I would definitely recommend this company to anyone needing appliance repair.
30 maja 2026
Opinia niezależna
Odpowiedź od Puls
Hi Cassandra, thank you for taking the time to leave us such a fantastic review! The team always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Your recommendation means a lot to us. Thank you for choosing Puls!
Simon was punctual and diagnosed the…
Simon was punctual and diagnosed the issue right away with my Samsung Fridge. He was quick, knowledgeable and honest. Will definitely call back if needed !
30 maja 2026
Opinia niezależna
Odpowiedź od Puls
Thank you for sharing your thoughts, Kristen! It’s wonderful to hear how smoothly the service went. Simon’s professionalism and skill clearly made the experience stress‑free, and it’s great to know you’d be comfortable reaching out again in the future.
The technician was great I did not like the extra processing fee but that is overhead issue. The technician was on tiem and kept me up to date in the status of my part he needed to order
The technician was great.
29 maja 2026
Opinia niezależna
Odpowiedź od Puls
Thank you for your thoughtful feedback and for recognizing the technician’s efforts, Zoran. We’re glad to hear that you had a positive experience with the service. Regarding the processing fee, we understand your concern. This fee helps cover essential operating costs related to the Puls platform, including technician insurance, extensive background checks, and full customer support. While it is usually included in the labor charge, we separate it to ensure transparency and to determine the contractor’s pay fairly. We truly appreciate your understanding and value your input, as it helps us improve
Odpowiedź od Puls
Hello Michele! Thank you very much for the 5-star review! We work really hard to provide quality service to our valued customers. We are happy to know that it reflected on your appointment. Please let us know if we can assist you in the future.
They did excellent work
29 maja 2026
Opinia niezależna
Odpowiedź od Puls
HI Sa'Tasana! We are so grateful for your wonderful review. We are glad that the service went well and that the technician provided good service. Let us know if you need our help in the future.
Odpowiedź od Puls
Thank you for sharing your experience, Rick. We’re delighted to know our technician delivered service that met your expectations. Your feedback encourages us to continue providing reliable and courteous support
Odpowiedź od Puls
Hi Eric, thank you for providing your feedback. Upon confirming, the Technician arrived at the location within the given schedule time frame. The Technician is not to proceed if customer declines the estimate being provided. We'll be reaching out to you via email for any further concerns. Thank you!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.