I accidentally ordered the wrong product so got in touch with Protool via email. Customer support is excellent. Replies are very quick and so easy to deal with. The product itself is of superb qual... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Phone requests are handled quickly and without any fuss. The website is easy to use and straightforward to order from. It’s especially helpful that it shows real‑time availability, so we don’t need... Zobacz więcej
Reakcja na opinię
…. so Protool and their staff still step up and provide stress free answers …. Then, and as a bonus ''I don't know but I'll find out ….'' is followed by a return 'phone call 3 minutes later …. If... Zobacz więcej
Reakcja na opinię
Ordered a small metric tap to clear out threads on a bespoke 1986 race bicycle. It arrived very promptly and I then realised it wasn’t the flat ended tap which was needed to clear a blind hole. Contac... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Protool Ltd is a family owned business and an independent supplier of high quality precision tools. We pride ourselves on our products, supplying high quality tooling at the best possible price and helping our customers reduce their costs. Our clientele include Precision Engineering Companies that specialise in the Aerospace, Medical and Formula 1 industries. We aim to ensure excellent customer service at all times and will always go that extra mile to achieve the outcome for our Customers. Our main goal is to keep improving in all areas of Quality and Service, working closely with our Partners, to ensure future success in a very competitive market.
Dane kontaktowe
Unit 1, Invicta Business Park, TN15 7RJ, Wrotham, Zjednoczone Królestwo
- 0844 335 8984
- protool-ltd.co.uk
4,7
Doskonała
88 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
great price and great items
30 września 2024
Odpowiedź od Protool Ltd
Good afternoon,
Thank you for your recent review. So pleased you were happy with the service you received from protool and we hope you shop with us again soon!
great delivery and prices
30 lipca 2024
Odpowiedź od Protool Ltd
Good afternoon,
Thank you for your feedback😊We’re glad you had a great experience with Protool, and hopefully will get the chance to work with you again soon.
Thanks again.
Generally good service
Easy to navigate the website and order confirmation came through immediately. Parts were shipped within 24 hours so a pretty good experience overall.
3 czerwca 2024
Odpowiedź od Protool Ltd
Hi Chris,
Many thanks for your feedback, we are pleased you found the new website easy to use and that you had a good experience wish us, If items are in stock we try to get them to you the next working day.
Hopefully, we will get to work with you again soon!😊
Fantastic service
Fantastic service, great quality, and very swift delivery. Ordered 4pm on day, arrived before lunch the next day.
29 kwietnia 2024
Odpowiedź od Protool Ltd
Thank you so much for your 5* review we very much appreciate your feedback and glad your delivery arrived the next day😊and that you were pleased with our tooling.
Paid for next day delivery and three…
Paid for next day delivery and three days later still not arrived
4 kwietnia 2024
Odpowiedź od Protool Ltd
Hi Andrew,
Thank you for taking the time to leave a review. We are sorry to hear of your disappointment with your delivery, unfortunately we was informed by the supplier’s courier that there was an unexpected issue within the area your delivery was going to which caused the delay, I have informed them of your compliant and hopefully this won’t happen again.
Again, our sincere apologies for the delay.
The Protool Team.
great price and service
6 marca 2024
Odpowiedź od Protool Ltd
Hi John,
Thanks so much for the 5 star review 😊Pleased to hear you find our prices and service great! We try to stay competitive.😉
Hopefully you’ll visit Protool again soon!
Odpowiedź od Protool Ltd
Thank you for your review, I’m so pleased to hear you find our tooling and service excellent, I will be sure to pass this on to the Protool Team. 😊
We look forward to hopefully working with you again soon!👍🏼
excellent service very quick delivery…
excellent service very quick delivery ad good prices
29 lutego 2024
Odpowiedź od Protool Ltd
Good afternoon Darren,
Thank you for your feedback! I’m glad you received your items promptly and that you found our service excellent, I will be sure to tell the Protool team😊
We look forward to hopefully working with you again soon😊
Orders were being sent to the incorrect…
Orders were being sent to the incorrect address and delaying our production.
29 stycznia 2024
Odpowiedź od Protool Ltd
Hi Graham,
Thank you for your review and bringing this issue to our attention.
Our apologies for the error in the new system not picking up your company’s delivery address, we had a few issues with this at the beginning, but rest assured all future deliveries will be sent to the correct address, as once brought to our attention the details were changed immediately.
We look forward to working with you in the future.
Great thank you
6 lutego 2024
Delivery charge excessive and delayed
31 stycznia 2024
Odpowiedź od Protool Ltd
Hello Marjorie,
We are sorry to hear your delivery was delayed, unbeknown to us it was held at the Hub for a day so instead of being delivered next day on the 1st Feb it was actually delivered on the 2nd Feb so I do apologise it took 2 days, unfortunately once the shipment leaves Protool we have very little control over the parcel.
Also we are sorry to hear you think the delivery cost was excessive, we have lowered the minimum spend to only £30.00 which entitles the customer to next day free delivery, which as your parcel was under this value the delivery charge is automatically applied at £7.50, again our hands are tied with the cost of this due to the courier charges.
Again apologies you were not completely satisfied on this occasion.
Good range of product
Good range of product, great communication, fast service, fair prices
29 stycznia 2024
Odpowiedź od Protool Ltd
Hi Paul,
Many thanks for leaving Protool a 5* review, so pleased you had a good experience ordering with us and we hope to hear from you in the near future.😊
Great staff
Great staff. Very efficient and helpful and friendly. The products they offer are good quality and reasonably priced. The owners not a bad bloke either 😉
28 stycznia 2024
Odpowiedź od Protool Ltd
Hi Giuseppe,
Glad you have such a great, positive experience ordering with Protool, and we love working with you.
Thanks for the 5* review we really appreciate 😊and I’ll be sure to pass on your comment.😁
Ordered long reach tap
Ordered long reach tap, then noticed a mistake in my post code. A quick phone call sorted it. Arrived next day. The company and sales teem were a delight to work with. Would use them again.
Peter. A satisfied customer.
19 grudnia 2023
Opinia niezależna
Odpowiedź od Protool Ltd
Hi Peter,
Many thanks for taking the time to leave Protool a 5* review😊I am glad we were able to rectify the mistake promptly and the tap arrived the next day with no delays!
We look forward to working with you in the future, thanks again.
Ordered a turning tool L/Hand showing…
Ordered a turning tool L/Hand showing in stock, for immediate dispatch. So ordered after the welcome e-mail I received a not in stock your order will be delayed.
Left it for a couple of days customer services replied saying another week unless you want an alternative that we have in stock. Dispatched and received all ok.
Kellie was a great help.
15 grudnia 2023
Opinia niezależna
Odpowiedź od Protool Ltd
Hi Andy,
Apologies the left-hand tool you required wasn’t in stock on this occasion, due to Christmas the shipment was going to be delayed, but I am pleased we were able to offer a suitable alternative that was with you the next day😊
Thank you for your review and I am glad I was able to help.
great service
Very helpful and easy to communicate with. Resolved an issue identifying and sourcing a collet chuck even though it was not a stock item.
16 listopada 2023
Opinia niezależna
Odpowiedź od Protool Ltd
Hi Stuart,
Thank you for taking the time to leave a review it is always appreciated, I’m glad we were able to assist in sourcing the tool you required on this occasion and hopefully will work with you again in the near future.
The Protool Team😊
Lucy Richards is amazing
Lucy Richards have offered amazing customer service to us. Very prompt response and resolved an issue. She went above and beyond to assist with delivery and is an asset to your team.
2 czerwca 2023
Opinia niezależna
Odpowiedź od Protool Ltd
Hello Esthelle,
Thank you for leaving a 5* review and the wonderful comments about Lucy 😊she really is a valued member of staff and so pleased to hear she dealt with your issue promptly and efficiently! We look forward to hopefully working with you in the future, Lucy said thank you.😊
Customer Service as it should be.
Ordered a small metric tap to clear out threads on a bespoke 1986 race bicycle. It arrived very promptly and I then realised it wasn’t the flat ended tap which was needed to clear a blind hole. Contacted Customer Services who investigated and despite the fact that it was probably due to my ordering mistake the replacement was provided without charge. Amazing Customer Service. Such a shame that not all Companies have Customer Services to this standard.
1 czerwca 2023
Opinia niezależna
Odpowiedź od Protool Ltd
Hi Phil,
Thank you so much for such positive feedback and your 5 star review, we are pleased we were able to help and resolve the issue quickly and you were happy with the outcome and service. We look forward to working with you again in the future 😊
Very prompt delivery
Very prompt delivery, before the estimated date. The item well packaged. And importantly, I could not find the item any where else.
17 kwietnia 2023
Opinia niezależna
Odpowiedź od Protool Ltd
We are happy to hear you received your items promptly without delay and that we were able to help on this occasion, we appreciate you have taken the time to leave a 5 star review and look forward to working with you again in the future, thanks again 😊
Even when the customer gets it all wrong ….
…. so Protool and their staff still step up and provide stress free answers ….
Then, and as a bonus ''I don't know but I'll find out ….'' is followed by a return 'phone call 3 minutes later ….
If Protool can do it, so can everyone else ~ it's called customer service and importantly it has customers returning.
26 kwietnia 2023
Opinia niezależna
Odpowiedź od Protool Ltd
Hi Alec,
Thank you very much for your feedback and your 5 star review! So pleased you had a positive experience with Protool and your query was dealt with efficiently and smoothly, we look forward to working with you again soon 😁
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.