I accidentally ordered the wrong product so got in touch with Protool via email. Customer support is excellent. Replies are very quick and so easy to deal with. The product itself is of superb qual... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Phone requests are handled quickly and without any fuss. The website is easy to use and straightforward to order from. It’s especially helpful that it shows real‑time availability, so we don’t need... Zobacz więcej
Reakcja na opinię
…. so Protool and their staff still step up and provide stress free answers …. Then, and as a bonus ''I don't know but I'll find out ….'' is followed by a return 'phone call 3 minutes later …. If... Zobacz więcej
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Ordered a small metric tap to clear out threads on a bespoke 1986 race bicycle. It arrived very promptly and I then realised it wasn’t the flat ended tap which was needed to clear a blind hole. Contac... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Protool Ltd is a family owned business and an independent supplier of high quality precision tools. We pride ourselves on our products, supplying high quality tooling at the best possible price and helping our customers reduce their costs. Our clientele include Precision Engineering Companies that specialise in the Aerospace, Medical and Formula 1 industries. We aim to ensure excellent customer service at all times and will always go that extra mile to achieve the outcome for our Customers. Our main goal is to keep improving in all areas of Quality and Service, working closely with our Partners, to ensure future success in a very competitive market.
Dane kontaktowe
Unit 1, Invicta Business Park, TN15 7RJ, Wrotham, Zjednoczone Królestwo
- 0844 335 8984
- protool-ltd.co.uk
4,7
Doskonała
88 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The brains! These people know their stuff.
The team are absolutely fantastic. I place my order and I get it in time for production next day.
The tools are of excellent quality and reasonably priced, to top it off the expertise is second to none. I had a parting issue that Iscar and Tungalloy couldn't resolve - Protool did! John you're the best, always helpful.
The rest of the team are also fantastic. You have a new customer who will always consider you first for my tooling needs.
29 maja 2025
Opinia niezależna
Odpowiedź od Protool Ltd
Hiya,
Thank you so much for your great review, we are so pleased John was able to advise on your application and resolve the issue, he really is a valued member of Protool.
We all try to help where we can, and are pleased you had a great experience with us.
We look forward to working with you again in the future, thanks again😁
I placed an order on May 7th
I placed an order on May 7th, emphasizing that it was an important order for us, with a promise of delivery by May 12th. We waited the entire day, but the tool was not delivered, nor did we receive any updates from Protool. After reaching out to them, we were informed that the delivery would not happen on the promised date. Instead, they stated it would arrive on May 14th, "all being well."
This delay not only damaged our reputation with the customer but also led to a fine due to our contractual obligations. The only response we received from Protool was, "We are sorry." Therefore, if you are considering placing an important order with them, make sure to get everything in writing!
7 maja 2025
Odpowiedź od Protool Ltd
Good morning Wasim,
We’re very sorry to hear about your experience and appreciate you bringing it to our attention. While we always aim to meet expected delivery dates, occasionally delays can happen due to factors outside our control for example when items are currently not in stock at time of order and we are relying on suppliers, but having said that I believe these were delivered on the morning of the 14th May. We understand how frustrating this must have been and are reviewing the situation internally to help avoid similar issues in future. Thank you again for your feedback.
Good delivery service
1 maja 2025
Odpowiedź od Protool Ltd
Hi Caroline,
Many thanks for taking the time to leave a review, pleased to hear there were no delays with your delivery.👍🏼
The item I wanted at a reasonable price…
The item I wanted at a reasonable price delivered next day, doesn't get much better than that.
1 maja 2025
Odpowiedź od Protool Ltd
Hi Dave,
Thank you for your 5* review😊we try to stay competitive whilst offering a great service, glad you had a good experience and hope to work with you again in the future.😉
Easy ordering process and delivered on…
Easy ordering process and delivered on time
28 kwietnia 2025
Opinia niezależna
Odpowiedź od Protool Ltd
Hiya Richard,
Many thanks for your 5* review, we are glad you found ordering through Protool nice and easy and that your goods were delivered on time with no delays.👍🏼
The helpful assistance and support in…
The helpful assistance and support in placing the order and dispatch of the goods.
1 kwietnia 2025
Odpowiedź od Protool Ltd
Hi, Thank you for you review and glad we were able to assist you.😊
WE HAD A PRICE A MONTH AGO AND ORDERED…
WE HAD A PRICE A MONTH AGO AND ORDERED SAME PARTS WITH INCREASE IN ITEM PRICES
4 kwietnia 2025
Odpowiedź od Protool Ltd
Thank you for your feedback. We understand your frustration regarding the recent price difference. Prices can occasionally fluctuate due to changes in supplier costs or market conditions, but we always strive to keep our pricing as consistent and fair as possible.
If you’d like to discuss your order further, please feel free to reach out to us directly — we’re always happy to help.
Very efficient service
Very efficient service, delivery was prompt, looks to be a good quality product but haven't used the drill bit yet
31 marca 2025
Odpowiedź od Protool Ltd
Hi Mark,
Many thanks for the great review it is very much appreciated, we do our best to offer a good service and are pleased to hear when the customer is happy, we are sure you won't be disappointed with the drill! Hope to see you again soon👍🏼😊
Outdated machinery repgotool barry gularly breaking…
Outdated machinery regularly breaking down .non branded or low graded machines not worth spending the time having to replace for another one or take the broken down item back stick with up to date companies for reliability cost you more in the long run
20 marca 2025
Opinia niezależna
Odpowiedź od Protool Ltd
Hi Karl,
Thanks for your review.
However it looks like this may have been meant for another company, as it doesn’t match our products or services. If you need any help, feel free to contact us.👍🏼
Good price and really quick delivery
5 marca 2025
Odpowiedź od Protool Ltd
Hi Colin,
Thank you for your review, we are glad you found the prices competitive and delivery was prompt.😊
Perfect
I couldn’t be more impressed with Protool! From start to finish, their professionalism, attention to detail, and customer service were outstanding. The team went above and beyond to ensure I had a seamless experience, and the quality of their work exceeded my expectations. It’s rare to find a company that truly values its customers, but Protool does just that. Highly recommend to anyone looking for top-notch service!
20 lutego 2025
Opinia niezależna
Odpowiedź od Protool Ltd
Hi Paul,
Many thanks for your 5* review, we appreciate your feedback and glad you had a great experience with Protool! We do our best to help and advise where we can and are happy we could help you on this occasion. We look forward to working with you again soon.
Great selection of products and fast…
Great selection of products and fast delivery.
6 lutego 2025
Opinia niezależna
Odpowiedź od Protool Ltd
Hi Tom.
Thanks for the 5 * review, glad you were pleased with the next day service and hopefully found everything you needed, we are increasing our portfolio all the time to provide a good range of products.😉
Odpowiedź od Protool Ltd
Hi Mark,
Thanks for the review, glad we had what you required on this occasion!
No request was to much for this well…
No request was to much for this well run company. Even when the tool that was requested was out of stock, a similar product was always found, and offered.
Thoroughly recommend PROTOOL.
21 stycznia 2025
Opinia niezależna
Odpowiedź od Protool Ltd
Thanks Kevin for taking the time to leave a review and for the 5 stars.
We always try help and offer the best solution if something isn't available, so pleased we were able to on this occasion!
And thanks for the recommendation😊we look forward to hopefully work with you again soon.
Really good service as ever
17 stycznia 2025
Opinia niezależna
Odpowiedź od Protool Ltd
Hi Jerry,
Thanks so much for your 5 star review 😊pleased to hear we're still providing a great service👍🏼
Very friendly and helpful company to…
Very friendly and helpful company to deal with many thanks.
8 stycznia 2025
Odpowiedź od Protool Ltd
Hi Paddy, Thank you for your lovely comment and 5* review 😁We look forward to working with you again soon! The Protool Team.
Odpowiedź od Protool Ltd
Hi Peter,
So glad to hear your tools arrived quickly and you were happy with our competitive prices👍🏼and that you had a good experience with Protool. We look forward to hopefully working with you again in the future!
Odpowiedź od Protool Ltd
Hi David,
Thanks for taking the time to leave a review, so glad you found ordering online nice and easy!😊
Odpowiedź od Protool Ltd
Hi Steven,
Thanks so much for your feedback and your 5* review, We’re pleased your goods arrived promptly.👍🏼
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