Project EV Recenzje 1855

We are new to electric vehicles and didn’t have the first idea how the charging at home works. We wanted to take advantage of the overnight cheap rates offered by Octopus and although we already had a charging unit installed on our new build house we had never even looked at it. We contacted Project EV for help and spoke to Paul Kolawole.
He was amazing! Explained everything we needed to do and went through setting up the account, even ensuring the charger was connected to our WiFi. Believe me he had to be very patient with us but didn’t show any signs of frustration. We are all sorted and so grateful for his assistance. Thanks Paul, you’re a star!

After issues with Octopus not recognising my charger Paul helped resolve this issue quickly and explained the problem without any issue.

Uways was very patient and solved the problem efficiently

Thank you Lewis for all your help today in changing Wi-Fi settings. You took time to explain what I had to do and made it easy for me

Changed broadband provider over the weekend and had connection issues. After trying everything we could, I called technical support where Lewis was able to talk me through what steps to take and had everything working and online within 20 minutes. Thank you so much!

Great communication throughout and a Teams call made the charger set up process really straightforward.

My issue was resolved instantly by Samuel

Paul was excellent and very patient. Really pleased he managed to sort out my charging problems remotely.

Jaida from Project EV Fixed my issue in one go on removing a delayed timer from the backend.

Able to provide the solution in the call. Polite and customer-friendly.

Never seen customer service like project ev have ,very polite, helpful and well trained, well knowledgeable, helped by Lewis about not connect app to charger thanks lewis

Ademola one of the team at project EV was the most helpful person, he got us up and running in minutes thank you

Great call
Very helpful
5 star service

My Project EV charger had dropped off our WiFi network, so I was unable to get charging reports from my App. When I called Project EV's team on their published number my expectations were low, until I quite quickly spoke to Paul. What a well trained guy. He talked me through disconnecting, and then resetting our charger, and shortly after...there were my reports. Brilliant support. Brilliant service.

Excellent customer service. They were helpful and efficient

Great work by Uways. Explained what my issue was and solved it with me very quickly. Deffo recommend the team and products . Great customer aftercare and I have had the unit I was talking about for at least 5 years. Thank you Uways.

The initial AI assistant triage was very effective, and I was soon routed to the best place to help.
Sam took over my chat and, after a few further questions, established what needed to be done at their end to make my Project EV charger permanently appear and stay connected.
Sam kept me updated throughout, and even though the chat dropped out he remained in contact via email.

Lewis was very helpful with my enquiries, having just moved into the new house which came with the Project EV charger. We were left some information by the previous owners but we had issues with the charger. Lewis was able to unbound our charger which allowed me to create an account and set myself up.

Very easy to talk to Lewis and he was very helpful. Thank you Lewis.

Excellent and helpful service to resolve a wifi configuration change 👍

Ade was super helpful and fast at responding! Thankyou