Printsmuse Recenzje 

42
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I ordered the happy birthday video with Bluey for my grandson that loves Bluey. The video was absolutely amazing, I couldn't have asked for better. Everything about the transaction was so simple and... Zobacz więcej

Oceniono na 2 z 5

I ordered a video for my daughter. Video came but I asked some details be changed. I was under the impression correction would be done willingly. However when I asked for the change I was asked to bas... Zobacz więcej

Oceniono na 4 z 5

I ordered for 2videos and it was delivered as promised but the writing on one of the video was wrong instead of turning 2 it was 32 that was written 🤦‍♀️but the video is beautiful. Thanks

Oceniono na 5 z 5

Brilliant! My daughter was amazed that she was on the Telly and Bluey had a birthday message for her. great customer care as well. very prompt responses. A*

Informacje dotyczące firmy

Napisane przez firmę

At PrintsMuse, we turn “Happy Birthday” into a full-on wow moment. 🎉 We create personalized kids’ birthday videos where your child hears their own name, sees their age, and receives a sweet message from you—all wrapped inside a fun, magical story that feels made just for them. Choose the style, share the details, and our team carefully puts it together with attention to every word so it lands perfectly. The best part? The reaction. Wide eyes, giggles, happy dancing—and a memory you’ll replay long after the candles are gone. Many families discover us through social media and start off skeptical… then end up amazed by the quality and how fast everything arrives. Whether you’re planning ahead or need a quick surprise, PrintsMuse is built for easy ordering, friendly support, and fast delivery (often within 24 hours). ✨ Create your child’s personalized video today at PrintsMuse.com.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

42 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 42% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(42)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 42

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Sloppy editing

I ordered a video for my daughter. Video came but I asked some details be changed. I was under the impression correction would be done willingly. However when I asked for the change I was asked to basically pay for another video. When I replied to customer service my replies were ignored and went unanswered. The video is a great idea, considering everything is AI I would suggest you go with a company that cares about customer service. There are many companies that do the same thing. When making a moment special becomes a headache it diminishes the meaning of the gesture. Pick a company that cares like you care for your child.

2 września 2026
Opinia niezależna
Oceniono na 5 z 5

This was so easy to use

This was so easy to use. I'm an older grandma and not super tech savy. Didn't need to be. This was easy even for me and the results were better than I imagined.

29 sierpnia 2026
Oceniono na 5 z 5

Brilliant!

Brilliant! My daughter was amazed that she was on the Telly and Bluey had a birthday message for her. great customer care as well. very prompt responses. A*

10 września 2026
Opinia niezależna
Oceniono na 5 z 5

Bluey Happy Birthday video

I ordered the happy birthday video with Bluey for my grandson that loves Bluey. The video was absolutely amazing, I couldn't have asked for better. Everything about the transaction was so simple and Printsmuse was so helpful. Would highly recommend using these guys.
Thank you so much.

31 sierpnia 2026
Opinia niezależna
Oceniono na 4 z 5

Video for grandsons birthday

Paid additional $20 to receive Mickey video in 12 hours for my grandson. Received Elmo instead which was very cute but after contacting them, they corrected it and sent Mickey.

22 sierpnia 2026
Opinia niezależna
Logo Printsmuse

Odpowiedź od Printsmuse

We’re very sorry for the mix-up and understand how disappointing this was, especially after paying for expedited delivery. We have corrected the video and emailed you the new Mickey version. Please check your inbox, including your spam or junk folder. We sincerely apologize for the inconvenience and appreciate your patience.

Oceniono na 5 z 5

BINGO BIRTHDAY VIDEO

My 4 year old granddaughter absolutely loves the Bingo/Bluey video!! The product arrived on time. I was worried about the timing at first and sent an email and they were very quick to respond.

17 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Disappointing

I am very disappointed with my experience. I ordered a birthday invitation and video, and from the beginning there were issues. When I received the birthday invitation, the event details had not been added, so I had to email customer service to have it corrected. Someone did respond and assured me I would receive the corrected invitation by the end of that day, but that never happened.

After that, my emails were ignored. I never received another response or any update about my corrected invitation or the birthday video. I was left guessing when, or if, I would receive what I paid for. A simple email explaining there was a delay would have gone a long way, but instead there was no communication at all.

The lack of customer service has been extremely frustrating and disappointing. At this point, I no longer have confidence in the company and have requested a refund. I understand that delays can happen, but completely ignoring a customer’s emails after promising an update is unacceptable. I hope they improve their communication so other customers don’t have the same experience.

6 lipca 2026
Opinia niezależna
Oceniono na 4 z 5

Excellent quality

Excellent quality and present for daughter’s birthday. Slight issue with delivery, however this was rectified quickly with clear communication throughout.

14 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Amazing

Amazing! They had it done incredibly fast and were able to change details after I ordered, (TWICE) without hesitation. I’m so excited to show one of my favorites this video that aunt hay hay got him!

3 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

OMG this very I received for my…

OMG this very cute what I received for my grandson its such a great treasure. Thank you sooo much for making my day to make his day. He LOVES Bluey and now I’m the coolest Nana ever ❤️❤️❤️❤️❤️❤️

28 maja 2026
Oceniono na 4 z 5

Awesome video

awesome video with correct pronunciation of son's name. I am super excited for his reaction. Though video quality I was expecting a bit better considering now every has high resolution gadgets. But Overall I love it and very special moment for my son before he grows up and consider these things as silly :)

18 maja 2026
Opinia niezależna
Oceniono na 1 z 5

I NEED my refund!!!!

I NEED my refund!!!!! I cancelled immediately after ordering and they replied me asking me why and I replied immediately saying I did not need it and guess what they went ahead to do it the next day!!! and ship and send to me. I need my refund back!!!!

17 maja 2026
Opinia niezależna
Logo Printsmuse

Odpowiedź od Printsmuse

Hi there, thank you for reaching out and we're sorry for the frustration.

Because our customers count on fast delivery, our team begins working on each video as soon as an order comes in. In some cases, production may already be underway before a cancellation request is received, which is what happened here.

That said, we never want a customer to walk away unhappy. We've just sent you an email to get this sorted out right away.

For future reference, our live chat on printsmuse.com is the fastest way to reach us — we're always happy to help in real time.

— PrintsMuse Team

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