Booked a place through booking.com that was operated by Prim Short Stays. The place was horrendous, dirty and falling apart. We complained and asked for our money back (and did not stay) and they then... Zobacz więcej
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Booked a place through booking.com that was operated by Prim Short Stays. The place was horrendous, dirty and falling apart. We complained and asked for our money back (and did not stay) and they then... Zobacz więcej
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Me and my boyfriend were looking for somewhere with easy access to public transport but also close to eating places and entertainment. We booked with prim short stays through booking.com in Blencartha... Zobacz więcej
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21 Vantage House was perfectly located for exploring Norwich city . the apartment was clean but not comfortable Mattresses soft and very lumpy, settees like padded park benches. Not enough equipment f... Zobacz więcej
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Primstay are amazing. They’ve managed my holiday let for years. Always efficient and responsive. Cindy & Abbie & Graham are awesome. And the whole team look after the guests and myself when any issues... Zobacz więcej
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Prim Short Stays is a boutique hospitality company providing short-term accommodation solutions for families, couples and business professionals. Our fully furnished properties are carefully curated to suit various guests, located in prime locations with easy access to popular attractions. We pride ourselves on excellent customer service, from booking to the end of your stay, with our team on hand to answer any questions. We offer high-quality and affordable accommodation, making us a leading short-stay provider in the UK. Experience the comfort and convenience of Prim Short Stays - book with us today.
149 - 155 Canal Street, NG1 7HR, Nottingham, Zjednoczone Królestwo
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We have been working with Prim Short Stays for almost 2 years now as they are the agents for 2 of our short term accommodation apartments near Nottingham. Overall I would have to say that we have found them to be very good. They are well set up to arrange bookings, undertake cleaning between Guests, deal with Guest queries and make the monthly payments to us. We ensured that the apartments were well set up before we engaged Prim however we have found that any maintenance issues that have arisen have been promptly flagged up to us and we have been given the opportunity each time to either undertake works with our own team or use Prim's maintenance team.
They have maintained good occupancy levels for us and their team overall have been very good and easy to communicate with. We would certainly use them again to manage any other serviced accommodation properties that we set up.

Odpowiedź od primshortstays.com
21 Vantage House was perfectly located for exploring Norwich city . the apartment was clean but not comfortable Mattresses soft and very lumpy, settees like padded park benches. Not enough equipment for 4 guests eg 2 wine glasses. Building lobby and lift very dirty. Entrance pad had no hash key showing although part of the code to get in required it Parking was good.

Odpowiedź od primshortstays.com
We had a great stay at the Blencathra Room 2 (BLEN2)Whitby The property was really clean and in an ideal location 5 minutes from the harbour quiet and perfect for a weekend getaway. The instructions for accessing the property were clear and easy to follow. It was excellent value for money considering the quality of the accommodation. After our stay, a lovely lady named Carla even called to check in and offered us a discount on our next visit, which was a really nice touch. We’d definitely recommend Prim Short Stays and would be happy to stay again!

Odpowiedź od primshortstays.com
Awful awful awful company.
We are still on our stay and would be going home if we didn’t have a wedding.
After a long drive I rang to ask where the permits were for parking and she said there wasn’t any. I said I wouldn’t have booked it if there wasn’t parking available it’s the one thing I looked for. She told us we had to park at the marina that has cost us£12. We then had to walk back with all our bags and a sprained ankle up hill for 15minutes. Only for another person to message and say “ sorry about that”.
The rooms look nothing like the pictures they’ve been edited to the max it’s actually very poor quality. Old carpets, cheap bed, cheap poor bathroom.
It says it has views of the abbey from the room I booked. It doesn’t. It has views of housing estate. Everything so far has been a lie and frankly I don’t even want to continue my weekend.

Odpowiedź od primshortstays.com
Avoid this company – unprofessional and unfair.
I was never given an outside front door key, the apartment was dirty on arrival, and after checkout they unfairly withheld part of my deposit even though I caused no damage. They admitted they didn’t even have a key to their own mailbox, then broke it open themselves and tried to charge me for it. Completely unacceptable. Book elsewhere – there are far more reliable and honest providers.

Odpowiedź od primshortstays.com
Outstanding Short Stay Service – A Team You Can Truly Trust
I’ve been working with Prim Short Stays for a while now, and honestly, they’ve taken all the stress out of managing short-stay properties. From the very beginning, they’ve been professional, reliable, and genuinely supportive.
They handle everything – guest messages, cleaning, maintenance, even pricing – and they do it all so smoothly that I never have to worry. The team is easy to reach, always helpful, and you can tell they really care about doing things properly.
A big thank you to Abbie, Kerri, Cindy, Emily, Dan, Ethan, and everyone else behind the scenes. You’ve all made such a difference and I really appreciate the effort you put in every day.
What makes Prim special is the trust they build. You just know your property is in safe hands. Whether you’re new to hosting or have been doing it for years, they treat your place as if it were their own.
I can’t recommend them enough

Odpowiedź od primshortstays.com
"Perfect place to explore all that Chester has to offer
Luxury. Lovely decor. Perfect location. Especially if, like us, we arrived while a race event was on."

Odpowiedź od primshortstays.com
The location is excellent, parking secure and apartment is very comfortable. It was ideal for 2 couples - a nice lounge to meet in and yet separate bedrooms and bathrooms. Good view over the racecourse - so nice to find a bottle of prosecco and chocolates waiting for us. Very clean and tidy when we arrived - good quality toiletries. Check in was easy with clear instructions. Easy to walk into all the sites and restaurants. Several little cafes 5/10 mins away if you want to eat out for breakfast. All handled very profesionally."

Odpowiedź od primshortstays.com
Läget var bra, incheckningen gick okej efter många samtal
ingen hiss, varmt utan AC, duschen komplicerad, saknade något sort sittplats på gården, tv felplacerad (i köket, inte i sovrummen) inga garderober, dåligt med handdukar väljer nog något annat nästa besök

Odpowiedź od primshortstays.com
Recently met my sister and niece at Blackfriars apartment in Chester. Just wonderful!
Location only a 10 min walk into Chester.
Beautiful view of racecourse and even had a sunset to enjoy from the lounge on our first night.
Accommodation itself was of an extremely high standard. 1 carparking spot. I found a cheap carpark 5 min walk Watergate for our second car.
We will definitely be returning asap.

Odpowiedź od primshortstays.com
I stayed at the Linden Leaf Hotel in Nottingham - my worst experience in a hotel ever.
In summary - the property was filthy and the Prim staff unwilling or unable to help.
- the bed was covered in animal hair and human pubic hair.
- it took 5 hours to get a response from the Prim team.
- I was not offered either a cleaner or a clean room.
- I was told that I should sleep in the bed until the following day when cleaning could be arranged.
- it took 8 further calls to get a response the following day.
- I was only then offered a different room.
- after further chasing I was offered a derisory 75%.
I am still chasing for a full refund. Avoid any property managed by this terrible company.

Odpowiedź od primshortstays.com
Really beautiful flat. Gorgeous. Parking not too bad as multistorey nearby. Only problem was no option for a late checkout. It was sad to leave at 10am.
However it was central, beautiful plush carpets, very comfy bedding... I was looking forward to getting into bed! The team were supportive. Recommended highly. One star off for no movement despite asking re late checkout. But that's not the end of the world. Flats need to have cleaners that can turn things round quickly. The flat was gorgeous though.

Odpowiedź od primshortstays.com
Our family stayed at the Ironworks property for 4 nights. The apartment was modern, beautiful and exactly as described. The location was private and very convenient for various excursions around the Lake District. We already miss our time in the area and at the apartment and look forward to returning again soon!

Odpowiedź od primshortstays.com
My wife and I stayed at apartment 2 ,Linden Grove Apartments Nottingham on Tuesday 17th June 2025. We had booked 2 nights but the apartment was so bad we left the next day.
We have stayed in accommodation in the UK and abroad on many occasions and this apartment was by a big margin the worst place we have ever stayed.
Calling it an apartment is misleading ,as the front door fully glazed with clear glass allowed people walking past on the pavement to see in, and there is no seating area/sitting room
On entering the apartment we were overwhelmed by a disgusting smell similar to cat's urine, and noticed a saucepan under the radiator in the front bedroom that was full to overflowing from a leak.
The bathroom was appalling: there was a bloodstain on the wall. The toilet seat was flimsy and loose and the basin unit was broken. The shower screen was broken and dirty. There were cobwebs in the complementary toiletries.
In the bedroom, the bedlinen was old and yellowed, the curtains didn't fit, there was no bedside table for the lamp. The bed in the back bedroom cannot be described as "double" it was so small
The opaque film on the kitchen window was peeling away and had been repaired with masking tape. The cutlery was not clean and we had to wash it before we could use it
Prim Short Stays check in process was tedious and unnecessary with so many requirements that seemed to assume we were dishonest or not trustworthy and asking for a refundable deposit of £250 to cover possible damage to the apartment was laughable as anyone reasonable would be hard pressed to list things in the apartment worth that.
I complained and sent photographs on the 19th of June , three weeks later I have heard nothing back from the management of this com

Odpowiedź od primshortstays.com
"Clean place, spacious, and surprisingly quiet despite the busy location. Graham was easy to get in touch with and responds quickly. Highly recommended to anyone staying in Newark for vacation or work."

Odpowiedź od primshortstays.com
Horrible unprofessional organisation who priortise money over anything else. Handed over my beautiful house to Prim who were happy to let it out to be used for what presented as illegal purposes; followed by a previous visitor to the property miraculously gaining access and deliberately starting a fire which caused considerable damage and has caused significant financial losses. Prior to the fire they refuted damage caused by guests and the cleanining service provided was far below PAR in between guests with them insisting that as the cleaners had not reported the damage it was refuted despite date stamped pictures clearing evidencing damage and inclusive of electrician confirming guests had tampered with electrical wiring to disable Ring camera in the back garden.
To add insult to injury we were double charged for cleaning with them deducting additional cleaning costs from income despite clearly confirming guests are charged for cleaning on Airbnb.
If you value your property steer clear of this money grabbing company who are happy for your house to be trashed and accept dubious guests to line their pockets. Disgraceful and unethical organisation who quite frankly do not care as long as their cashing in at the expense of your property. Would NOT recommend to any landlord.

Odpowiedź od primshortstays.com
Buyer Beware! Prim Shirt Stays is not safe!
1) Our original booking was cancelled by the company. The replacement was unsatisfactory.
2) The unit was in a state of neglect: broken kitchen table, drying rack and pans (which did not even function with the induction hob). Missing knives, hairdryer and light bulbs. I was told I’d be reimbursed for buying knives but have not seen that yet.
3) Inadequate WiFi which was intermittent and weak. After multiple emails and attempts to rectify, the WiFi issue remained unresolved.
4) Lack of security. I was accosted by a former guest trying to enter the unit. I reported this and found out door locks had not been updated. After several requests locks were updated, but the main building door remained opened and not lockable. Then I found someone had attempted to enter again, breaking the chain lock. I reported this but no immediate solution was provided leaving me and my daughter in an unsafe situation. We were forced to end our stay early and the company is refusing any type of compensation stating that they have a 14 day cancellation policy.
Do not risk your safety! Stay somewhere else.

Odpowiedź od primshortstays.com
Stayed 2 nights at Blackfriars, Chester and it was wonderful.
Very clean and comfortable and perfect location for the races and town centre.
The townhouse was even better than the photos and added bonus with secure parking.
Looking forward to going back again it was that good.
Carla called this morning to see if our stay was enjoyable and I explained it certainly exceeded our expectations

Odpowiedź od primshortstays.com
The experience was truly frustrating. I booked via Booking.com, but was then sent a link to an external app for check-in, where I was surprised to find unexpected charges — a £30 non-refundable deposit or a refundable £203 (minus a £3 admin fee) for possible damage. The verification process relied on photos taken by cleaners.
Despite sending several messages and an email, I never received the link with the access codes. Later, they informed me of a £30 charge to add the name of a guest, though this wasn't clear in the app. When I asked about it, they referred me to Booking.com, But they said it wasn't Booking.com charging. They also told me that the company shouldn’t add charges outside the platform.
Eventually, I was told they could no longer provide the service — without a clear reason. Booking.com issued a full refund (despite it being non-refundable), as the service was not delivered.
However, the £203 deposit was still taken, even though I never used the accommodation. The situation caused significant stress and disruption. The phone numbers used to contact me and listed in emails were not recognised when I tried to call back. Booking.com tried to contact them too, but they did not reply.

Odpowiedź od primshortstays.com
Outstanding Short Stay Service – Truly a Partner You Can Rely On
I’ve worked with Prim Short Stays for some time now, and I can confidently say they offer one of the best short-stay management services available. From the very beginning, their professionalism, attention to detail, and consistent communication have set them apart.
They handle everything from guest communication to cleaning, maintenance, and pricing strategy with remarkable efficiency. Their system runs smoothly, their team is always approachable, and they take real pride in the quality of their service.
A heartfelt thank you to Abbie, Kerri, Cindy, Emily, Dan, and Ethan – and everyone else behind the scenes. Your dedication and hard work are deeply appreciated. You've made the experience of running short-stay properties stress-free and even enjoyable.
What makes Prim exceptional is not just the service itself, but the trust and confidence they inspire. Whether you're a first-time host or a seasoned property owner, you can count on Prim to manage your property as if it were their own.
Highly recommended. Keep up the brilliant work!

Odpowiedź od primshortstays.com
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