Excellent service. They arrived promptly and picked up my washing and returned it 24 hours later all sorted and clean. Highly recommended.
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a delivery, but was in the back garden and didn’t hear the bell or my phone. The delivery attempt failed. I contacted Prime laundry and very soon the courier returned and delivered my item.... Zobacz więcej
Reakcja na opinię
Professional courteous and responsive communications. Swift turn around. There was a minor blip whenthey charged a king duvet price when the item was a double duvet. But when I challenged the invoice... Zobacz więcej
Reakcja na opinię
Was 24 hours late collecting my clothes. Claimed their system was down yet i called them and contacted them on :instagram, twitter and facebook and no one got back to me until 24 hours later via email... Zobacz więcej
Informacje dotyczące firmy
- Pralnia chemiczna
- również w kategorii:
- Pralnia
- Usługi pralnicze
Napisane przez firmę
If you are residing in London and you are looking for quality dry cleaning and laundry services, then prime laundry is the best company to choose. Prime Laundry is proud to do laundry and dry cleaning services with free same day collection and next day delivery. Our services include wash, dry & fold, Wash and Iron, Dry Cleaning, iron only, Home and Bedding, Alteration and Repair & Shoe repair. The service is simple – Place an order in a matter of seconds , Our driver will come to your address as per your collection time , pickup your clothes , bring them to our partner facility then cleaning expert do processing and next day deliver to your door step in your delivery schedule. Our customer service employees ensure you face no difficulty. Customer’s every item we clean is treated with care and respect by our highly experienced team of experts who provides world class cleaning service , every time .we are working hard to earn your trust and It’s our pleasure to keep our customers satisfied with our quality & 100% happiness services.
Dane kontaktowe
78 Plough Road, SW11 2AR, London, Zjednoczone Królestwo
- 07405580826
- info@primelaundry.co.uk
- primelaundry.co.uk
Złamanie zasad
A shoddy service - avoid.
I recently sent four bags of carefully separated laundry relating to different bedrooms and different sized beds to Prime Laundry. I was shocked and disappointed when it was all delivered back to me earlier today. Everything was mixed up and ALL of the bed linen is severely creased from having been thrown into plastic bags. Apart from me spending the last hour painstakingly sorting everything out by room and by bed, none of the bed linen is in a fit state to be put back onto beds for Airbnb clients. A complete waste of money. Avoid and choose a different laundry company (I have had excellent experiences with their competitors).
1 listopada 2022
Opinia niezależna
Terrible customer service and social media
Was 24 hours late collecting my clothes. Claimed their system was down yet i called them and contacted them on :instagram, twitter and facebook and no one got back to me until 24 hours later via email. Poor communication, poor social media management and they never even offered at 10% discount. Will never use again
3 października 2022
Opinia niezależna
worth every penny it costs
I had my winter feather duvet cleaned. Amazing service. Well worth every penny it costs .
17 października 2022
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you so much for taking the time to leave such a fantastic review! Everyone here at Prime Laundry loves to know that our customers enjoy what we do. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
We’re glad that you loved our service, experience, and our work. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!
Thank you again! We’re looking forward to making your experience even better in the future!
Thanks & Regards
Prime Laundry
Been pleased with Prime laundry
Prime laundry app is very easy to use. Brilliant service ! Driver is prompt & polite.
3 października 2022
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We are incredibly grateful that you took the time out to leave us a 5-Star review. We will share this with our team to let them know to keep up the amazing work. We count ourselves lucky for customers like you. We Look forward to seeing you again soon. Best Wishes.
Best quality dry cleaning service and…
Best quality dry cleaning service and delivered on time.
1 września 2022
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.
Unreliable
I run a small clinic and rely on a regular trustworthy service to keep things ticking over. Unfortunately Prime Laundry regularly missed delivery/collection time slots that would result in a lack of clinic supplies, we would have to order additional services elsewhere to compensate. Their communication is poor and customer service, although apologetic, seems robotic and disingenuous. I have closed my account with them due to the impact on my business.
13 września 2022
Opinia niezależna
Spot on time
Brilliant service! Friendly and on-time driver and lovely clean clothes delivered as promised. Keep up the good work!
11 lipca 2022
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you so much for your lovely feedback! We’re delighted to hear you were happy with our service and driver, and that your clothes were delivered just as promised. Your kind words mean a lot to us — we’ll definitely keep up the good work!
The Prime Laundry Team
Excellent service
Excellent service! We are laser clinic using primeloundry service. At the moment happy with service.
9 lipca 2022
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you so much for your kind words! We’re delighted to hear that you’re happy with our service. It’s a pleasure working with your clinic, and we look forward to continuing to provide you with excellent laundry care!
The Prime Laundry Team
Badly packed, and sarcastic stuff
I sent a bag of items to be cleaned and ironed which came back and we found the duvet cover and pillowcases bottom of the bag screwed up and in a worse state then before they went !!
I called the helpline and spoke to a sarcastic member staff who was about as good as nothing .
8 lipca 2022
Opinia niezależna
A dreadful service
A dreadful service. They give a 2 hour window for collection and delivery but are still always late. Now an hour so far on drop off. They don't even apologise. I also found someone else's underwear in my laundry last time. They simply don't care. Do not use this company.
22 czerwca 2022
Opinia niezależna
Terrible experience
I would like to make a complaint about the service I have received from your company recently.
I have placed an order for my laundry to be collected on the 23rd of May with the guarantee that I will receive them back in promised condition the next day.
However, not only this was not done but the driver was also late on the collection and the customer service team just wasted my time further more and were not able to offer any compensation for this massive inconvenience.
At the time when I selected the service I have also thought about sending a duvet to be clean which I ultimately de-selected and communicated to the driver which said will further announce this.
At the moment, the team member I communicated with on the live chat states that I should not get any compensation, as I already got a discount (the 30% you offer everyone which has nothing to do with a compensation) and that I selected the 48 hour service because of the duvet. Needless to say how frustrating it is, especially when they have the audacity to say that tomorrow I will receive the clothes at a time of their choice - uncleaned. And that they will refund in 3-5 days a service that you did not provide and kept my property for no reason at all during this time.
I will undoubtely go further with this, but I do except a respectul and satisfactory response on your part regarding this incredibily unconvenient situation.
24 maja 2022
Opinia niezależna
Odpowiedź od Prime Laundry
Hi, Denisa
Greetings from Prime Laundry!
Firstly, while placing the order you have selected the day and time slot as per your convenience (Pickup on 23rd May and Drop off - on 25th May). still on the very next day you went to our live chat support and were forcing our chat support team to deliver the items on 24th May which was not as per your schedule.
After receiving your items at our facility our expert team found that you have selected the wash, dry, and fold service, but some of the items which we received were delicate items, some of these items can only be hand-washed, some can only be dry cleaned and some items cannot be tumble dry. If these items are washed then there are chances of items getting damaged and shrunk.
We have also clearly mentioned on our website not to put delicate items for wash, dry, and fold services if during the process any damage we are not responsible, still, our expert team took out time to sort the items and separate the delicate items.
After sorting the items our team even mailed you the list of delicate items and their prices and their services asking for confirmation. We did receive your mail lately requesting not to process the delicate items and for the remaining items just wash, dry, and fold for which we agreed. Just 1 hour after the email confirmation you again went to live chat support and were forcing us to deliver the items which were not possible and were also not as per the schedule which you have selected. Our team even requested you to reschedule the day and time from your login id or to mail us for the reschedule which we were expecting but did not receive yet.
Without our mistake, you repeatedly were asking for compensation and were threatening us that if you fail to do so you will put bad feedback and complaints on all our social media platforms. Our chat support executive informed you many times over the live chat that delivery is not possible as you have selected the date and time as 25th May we cannot reschedule or deliver. Even after discussing with our team we even gave the option of either getting your items cleaned and delivered on the 25th as per your schedule, but you clearly rejected our option, and without any reason or any mistake from our side you were repeatedly asking for compensation.
Our team then decided and initiated a refund of the full amount and to deliver the items on 25th May without any process, as we could see if we process the items and deliver you the clean items you will ask for more compensation without any reason or any mistake.
Please feel free to contact us for any queries or concerns at info@primelaundry.co.uk
Thanks & Regards
Prime Laundry Team
Most efficient and reliable service provider!
They are the most reliable, hard working and easy going laundry services provider I have ever worked with in London…The pick up/drop off driver Khan is amazing, but I’m sure they all are…Brilliant service!!
11 maja 2022
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you so much for taking the time to leave such a fantastic review! Everyone here at Prime Laundry loves to know that our customers enjoy what we do. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
We’re glad that you loved our service, experience, and our work. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!
Thank you again! We’re looking forward to making your experience even better in the future!
Thanks & Regards
Prime Laundry
Good and reliable vendor
1 maja 2022
Opinia niezależna
Odpowiedź od Prime Laundry
We can’t thank you enough for the kind words about our services. Your review means a lot to us and lets us know we’re on the right track!
Thank you so much for supporting us with a five-star review. We hope to work with you in the future.
Thanks & Regards
Prime Laundry
I had my first collection which was…
I had my first collection which was collected 2.5 hours late and had no update from company until I chased to find out driver had been in an accident. He was fine. The next day I was promised return of laundry at 1pm again not achieved as my laundry had yet to be dried. I was then told when I chased again that this would be between 2 and 5pm. I have missed two days of work due to their timing and offered no refund or compensation for this as they said delivery is free. It did not really deal with the issue that the service offered was not fulfilled and updates other than me chasing were not existent. Yet to know if wash was successful as not yet returned .
30 marca 2022
Opinia niezależna
Laundry service completely ruined clothes, company not offering compensation
Used this service twice when washing machine broken. Second time, one bag of washing obviously washed/dried at extremely high temperatures despite promises on website to wash at 30℃ and tumble dry on a medium heat.
Numerous items of expensive school and club branded sports kit now completely ruined as navy colours ran into yellow to produce green blotches, black items now grey, some materials crinkled as if they had been through a hair crimper at high heat, and so many items shrunk to ridiculous sizes including mens' socks and youth football socks now looking like they would fit a small child or toddler.
I had washed and tumble dried these items at home for years, never had a problem with them.
Despite acknowledging these items were damaged, this company is refusing to offer compensation even though it will cost nearly £230 to replace items. They did offer to "try their level best to restore the damaged items" but these items cannot be restored and need to be replaced them at my own expense.
There is no way to contact them except via an email address, so very easy for them to sit behind a desk and not show the level of care they promise on their website.
My advice is to think about what is promised via an online company, especially before you leave expensive (or any) clothes in their care. Because little care was taken.
22 marca 2022
Opinia niezależna
Reasonable price and good quality
I have been pleased by the customer care’s quick response and amazing works. Reasonable price and good quality.
13 marca 2022
Opinia niezależna
Odpowiedź od Prime Laundry
We are incredibly grateful that you took the time out to leave us a 5-Star review. We're glad that customers like you are having a great experience at Prime Laundry. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We Look forward to seeing you again soon. Best Wishes.
Top quality laundry service
This is the first time I have used this laundry service and I am delighted. Fast and efficient turnaround, an excellent app that allowed me to choose shirt slots for collection and delivery, and excellent level of service. Prices seem very reasonable for the quality of service provided. I will book regularly.
7 marca 2022
Opinia niezależna
Odpowiedź od Prime Laundry
We are incredibly grateful that you took the time out to leave us a 5-Star review. It’s lovely to hear your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible. We will share this with the store team to let them know to keep up the amazing work. We look forward to seeing you again soon.”
Thanks & Regards
Prime Laundry
Great service.
Great service.
There was an issue with delivery time but company dealt with it very well.
Happy with clothing and speed.
Very polite delivery man.
Would recommend
4 marca 2022
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. Also, thank you for your kind words about our business. We appreciate both the kindness and the honesty. We look forward to seeing you again soon!
Thank you again! We’re looking forward to making your experience even better in the future!
Great service and app
Im glad to have used this service Great results and great prices
23 lutego 2022
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to seeing you again!
prime laundry - perfect service
it is very convenient to have your clothes washed and delivered to you. Very reliable with good communication and charming personnel. highly recommended
22 lutego 2022
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you so much for your amazing review! We are so happy to hear that have enjoyed Prime Laundry's services. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
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