Excellent service. They arrived promptly and picked up my washing and returned it 24 hours later all sorted and clean. Highly recommended.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a delivery, but was in the back garden and didn’t hear the bell or my phone. The delivery attempt failed. I contacted Prime laundry and very soon the courier returned and delivered my item.... Zobacz więcej
Reakcja na opinię
Professional courteous and responsive communications. Swift turn around. There was a minor blip whenthey charged a king duvet price when the item was a double duvet. But when I challenged the invoice... Zobacz więcej
Reakcja na opinię
Was 24 hours late collecting my clothes. Claimed their system was down yet i called them and contacted them on :instagram, twitter and facebook and no one got back to me until 24 hours later via email... Zobacz więcej
Informacje dotyczące firmy
- Pralnia chemiczna
- również w kategorii:
- Pralnia
- Usługi pralnicze
Napisane przez firmę
If you are residing in London and you are looking for quality dry cleaning and laundry services, then prime laundry is the best company to choose. Prime Laundry is proud to do laundry and dry cleaning services with free same day collection and next day delivery. Our services include wash, dry & fold, Wash and Iron, Dry Cleaning, iron only, Home and Bedding, Alteration and Repair & Shoe repair. The service is simple – Place an order in a matter of seconds , Our driver will come to your address as per your collection time , pickup your clothes , bring them to our partner facility then cleaning expert do processing and next day deliver to your door step in your delivery schedule. Our customer service employees ensure you face no difficulty. Customer’s every item we clean is treated with care and respect by our highly experienced team of experts who provides world class cleaning service , every time .we are working hard to earn your trust and It’s our pleasure to keep our customers satisfied with our quality & 100% happiness services.
Dane kontaktowe
78 Plough Road, SW11 2AR, London, Zjednoczone Królestwo
- 07405580826
- info@primelaundry.co.uk
- primelaundry.co.uk
Złamanie zasad
I was very happy with the result of…
I was very happy with the result of what you done for me and will be using your service again very soon and on a regular basis. Thank you
11 grudnia 2025
Odpowiedź od Prime Laundry
Thank you so much for your kind words James! We are really glad to hear you are happy with the results. We truly appreciate your support and look forward to working with you again very soon and on a regular basis. Thanks again!
The Prime Laundry Team
For the fourth time part of my clothes…
For the fourth time part of my clothes was not delivered
9 grudnia 2025
Odpowiedź od Prime Laundry
We sincerely apologise for the poor service you have experienced. We understand how frustrating it must be to have part of your order missing , and we take full responsibility for this inconvenience. Please be assured that this is not the level of service we aim to provide. We are currently looking into this matter urgently and will take steps to ensure this does not happen again. Thank you for bringing this to our attention.
Prime Laundry Team
The exceptional service that I have…
The exceptional service that I have received consistently during the last two years allows me state that Primelaundry as a family business is the best option in the market.
30 października 2025
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you so much for your kind words! We are thrilled to hear that our service over the past two years has made such a positive impact. At Prime Laundry, we take pride in treating every customer like part of our family, and your feedback truly motivates us to continue delivering the best service possible.
Prime Laundry Team
Very good service
Very good service - use it every week and everything is completed to a super high standard
20 października 2025
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our service and that everything meets your expectations each week. We really appreciate your continued support and look forward to keeping up the high standard for you!
Prime Laundry Team
I needed to get some laundry done while…
I needed to get some laundry done while on a family vacation in London and decided to give Prime Laundry a try. They promised next-day delivery and picked up one bag from my hotel.
The following day, I had to call them because no delivery was made. They claimed they had been trying to reach me and admitted they had mixed up orders — delivering my clothes to another hotel and someone else’s clothes to mine.
At 10pm that night, another frustrated customer showed up at my hotel with my clothes, hoping we had his. He said he had to deliver them himself because Prime Laundry wasn’t able to coordinate the exchange.
To make matters worse, I ended up missing a few T-shirts as well.
I know others may have had a better experience, but unfortunately, for my first time using them, it was a real letdown.
9 sierpnia 2025
Opinia niezależna
Odpowiedź od Prime Laundry
I am truly sorry for the experience you had with Prime Laundry. It is completely understandable how frustrating and inconvenient this situation must have been, especially while on a family vacation.
We sincerely apologise for the mix-up with your order, the delay in delivery, and the additional stress caused when another customer had to personally deliver your clothes. This is far from the service standard we aim to provide.
We also regret that a few of your T-shirts went missing. Please know that we take these matters seriously, and we would like to investigate and resolve this for you.
Your feedback is invaluable, and we will use it to improve our processes to ensure this does not happen again. Once again, we are very sorry for the inconvenience caused and appreciate your patience.
The Prime Laundry Team
Absolutely appalled!
Absolutely appalled!
I trusted Prime Laundry with my daughter’s UGG boots, only to have them completely destroyed. The photos speak for themselves—what were once high-quality, expensive boots (£120 in value) have been returned to me utterly ruined.
Before sending them, I shared pictures showing they only had some light mud stains. I was reassured by Prime Laundry that they had specific machines and expertise for cleaning UGG boots. Clearly, this was not the case.
They initially warned me about minor colour running—but what I received back was far worse. The colour is completely stripped, the material stiff and brittle, and the fur lining both inside and out totally wrecked. They’ve essentially made the boots unwearable.
When I raised the issue, their response was inadequate—a refund for the £28 cleaning fee and no real accountability for the damage caused. This is simply unacceptable.
I’ve now begun formal steps to claim the full cost of the boots (£120) and will not hesitate to escalate further.
Avoid using Prime Laundry if you value your items—completely unprofessional and careless.
19 marca 2025
Opinia niezależna
Unfortunately I gave them a Gucci coat…
Unfortunately I gave them a Gucci coat to clean. It came back ruined, the collar has lost all shape and puckered, I think where the pressing was too hot . The wool cloth is now stiff. An attempt had been made to press a lapel on a coat with no lapel. I really don’t think they had any idea or understanding of what they were doing. I’ve emailed and not got an answer. I so regret leaving it with them.
22 listopada 2024
Opinia niezależna
Always reliable and very friendly!
28 września 2024
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you so much for your kind words! We are thrilled to hear you find us reliable and friendly, it really means a lot to the team. We look forward to serving you again soon!
The Prime Laundry Team
Great service friendly staff
28 września 2024
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you so much for your kind words! We are thrilled to hear you find us reliable and friendly, it really means a lot to the team. We look forward to serving you again soon!
The Prime Laundry Team
Excellent and fast service.
20 września 2024
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you so much for your kind words! We are thrilled to hear you find us reliable and friendly, it really means a lot to the team. We look forward to serving you again soon!
The Prime Laundry Team
Shirts are well pressed.Washing and…
Shirts are well pressed.Washing and folding service are excellent.
25 września 2024
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you for your feedback! We are delighted to hear that you are happy with our washing, folding, and pressing services. We appreciate your support and look forward to serving you again!
The Prime Laundry Team
Damaged items and items not returned on time
I sent shirts for wash and iron, a suit for dry cleaning and some shoes for a repair. The shoes were not returned and I was told they were delayed despite me needing them for a business trip. Chat service is an AI not that does nothing to resolve the issue and promises an email in 24 hours. The suit was returned damaged due to pressing at too high a heat requiring me to buy a new suit. I have found similar damage to my shirts from my last order still hung in my wardrobe unworn. Will not be using their service again, appalling.
24 czerwca 2024
Opinia niezależna
Odpowiedź od Prime Laundry
Hi, Aren.
We appreciate you taking the time to inform us of your recent experience. We regret to hear about your dissatisfaction. It is our goal to provide the highest standard of service to our customers.
To better understand your concern and provide a suitable resolution we have already collected your items for the investigation. Our team will reach out to you to discuss the issue and help you find a satisfactory solution.
In the meantime, please don’t hesitate to reach out if you have any other suggestions or questions.
Thank you for your continued support,
Thanks & Regards
Prime Laundry Team
Brilliant wash, iron and delivery service
Booked wash & iron service for five shirts and a pair of trousers. They were collected on the Saturday as arranged and delivered back on the Sunday at the time specified. All items washed, well ironed and delivered on hangers as requested. Tremendous service and great value for money. Used them a few times now for this service.
9 czerwca 2024
Opinia niezależna
Odpowiedź od Prime Laundry
Hi, Jim.
We want to send you our heartfelt thanks and regards for taking out time of your busy schedule to leave us such a fantastic review! Everyone here at Prime Laundry loves to know that our customers enjoy what we do.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We’re glad that you loved our service, experience, and our work. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!
We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible. We will share this with the store team to let them know to keep up the amazing work. Every bit of feedback like this does so much to help us out!
Thanks for your kind words and I look forward to seeing you again soon!
Thanks & Regards
Prime Laundry Team
Unreliable and Always Late on Return…
I stopped using Prime Laundry in 2022 after 3 consecutive occasions of delays in getting my laundry back from them. It was usually an excuse of "a van broke down", the driver was lost, the driver was sick, the traffic was bad - you could tell it was just an automated excuse/BOT. I accidently used them again today (I switched to I love laundry - who are brilliant btw) and guess what, laundry was due back over two hours ago and guess what "due to an emergency with one of our drivers he had to drop his shift" they must think we are all stupid, have no memories or their drivers are in very difficult circumstances with contact emergencies/broken vans/being sick/getting lost/etc etc. DO NOT USE
17 maja 2024
Opinia niezależna
Odpowiedź od Prime Laundry
Hi, Teresa.
Greetings from Prime Laundry!
Thank you for taking the time to leave feedback. We sincerely apologize for the negative experience you had with our Prime Laundry services. Here at Prime Laundry customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation.
We would like the opportunity to further investigate and resolve this for you. Please, reach out to us with your order number via email at info@primelaundry.co.uk and will get back to you with the best solution. We hope to hear from you soon.
We greatly appreciate your understanding and patience in this matter.
It wasn’t our intention to disappoint you. But we feel fully responsible for what happened and for any inconvenience, this may have caused you.
If you need any further assistance, do feel free to reach out to us. We genuinely appreciate your patience!
We are looking forward to hearing from you.
-------------------------------
Thanks & Regards
Prime Laundry Team
Email id: - info@primelaundry.co.uk
Website - https://primelaundry.co.uk
One customers disturbing experience with this service
Tonight (15th April) I had a very disturbing and unsanitary experience with Prime Laundry's service. I was shocked to catch the person who has been urinating in our building's lift to be their driver engaging in a totally inappropriate and disrespectful act by urinating in the elevator of my building. The aforementioned when we have always treated their driver with courtesy and respect.
The whole incident completely disregards basic hygiene standards, and respect for private property. This behavior is not only unprofessional, but it also poses health risks to others using the lift. It's especially concerning during times when we are all trying to maintain heightened cleanliness to safeguard our health. Moreover, there have been other occasions we have found urine in the lift unknown to who it could be (coincidentally after their drivers delivery), but the culprit was caught (tonight) and confessed (Prime Laundry's driver/delivery-person).
I expected much more from Prime Laundry, which claims to offer premium services. Today's event has severely undermined my trust in their operations and their choice of staff. It is absolutely unacceptable behaviour, it is vandalism and completely out of line with what any reasonable person (customer) would expect from a reputable company.
Given the severity of this situation, I urge the management at Prime Laundry to take immediate and appropriate actions to address this behaviour and to ensure it is not repeated to others, and to reassure your customers that they can expect safe and professional service.
Disappointingly, this experience has left me feeling disrespected, concerned as a customer and I have no further trust to use their service as all trust has been lost. It's essential for service providers to uphold standards that reflect well on their business, and today Prime Laundry has failed to do so. One disappointed ex-customer.
15 kwietnia 2024
Opinia niezależna
From start to end I received a…
From start to end I received a fantastic service.No more dragging bulky items such as quilt and bedding to the dry cleaners myself makes me very happy indeed! 👍🏻
10 kwietnia 2024
Opinia niezależna
Odpowiedź od Prime Laundry
Hi, Mohammadreza.
Wow! We are blown away by your review. Thank you for choosing Prime Laundry. Our team works hard to ensure every customer has a memorable experience. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you.
We can’t wait to serve you again soon!
Thanks & Regards
Prime Laundry Team
Excellent and prompt service
Excellent and prompt service.
My dry cleaning was collected and delivered on time in perfect order.
I would highly recommend this professional company.
12 marca 2024
Opinia niezależna
Odpowiedź od Prime Laundry
Hi, Amy.
Thank you for the 5-star rating and we are honored by your wonderful review. We are thrilled to know that you enjoyed our services. Your feedback motivates us to continue providing exceptional service to all our customers. We can’t wait to welcome you back for another fantastic experience.
Don’t hesitate to reach out if there’s anything else we can assist you with.
We look forward to welcoming you back soon!
Thanks & Regards
Prime Laundry Team.
Responsive and courteous service
Responsive and courteous service, reliable and friendly collection and delivery, and helpful adjustment of order request in mid-process. Wash well done and nicely presented on return.
23 marca 2024
Opinia niezależna
Odpowiedź od Prime Laundry
Hi, Richard.
We truly appreciate your kind words about our team. Our goal is to provide the best customer service possible, and your feedback reassures us that we're doing our job well. Thank you for your support, and we're here to help whenever you need us!
Thanks again for your support, and we look forward to serving you in the future!
Thanks & Regards
Prime Laundry Team
I have only had good experiences with…
I have only had good experiences with the Prime Laundry team. They are very friendly and very professional. I highly recommend them!
25 marca 2024
Opinia niezależna
Odpowiedź od Prime Laundry
Hi, Luke.
We are so glad you had a positive experience with Prime Laundry. Your support is invaluable to us. Your kind words mean a lot to our team!
Don’t hesitate to reach out if there’s anything else we can assist you with.
Your satisfaction is our top priority, and we look forward to serving you again soon.
Thanks & Regards
Prime Laundry Team
Very good service
They were prompt collecting the laundry and they tell you how the work is in progress and they bring the laundry bag back to you neatly folded.
9 marca 2024
Opinia niezależna
Odpowiedź od Prime Laundry
Hi, Marianne.
We’re beyond grateful for your comprehensive and glowing review of our services. Your feedback encourages us to keep improving and delivering the highest quality to our customers.
Thank you for your support, and please don’t hesitate to reach out if you need anything.
Thanks & Regards
Prime Laundry Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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