Professional courteous and responsive communications. Swift turn around. There was a minor blip whenthey charged a king duvet price when the item was a double duvet. But when I challenged the invoice... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a delivery, but was in the back garden and didn’t hear the bell or my phone. The delivery attempt failed. I contacted Prime laundry and very soon the courier returned and delivered my item.... Zobacz więcej
Reakcja na opinię
Wonderful customer communication, they didn't come by exactly in the promised time window but they emailed me frequently with updates when I asked, making me feel assured that I would be getting my sh... Zobacz więcej
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Was 24 hours late collecting my clothes. Claimed their system was down yet i called them and contacted them on :instagram, twitter and facebook and no one got back to me until 24 hours later via email... Zobacz więcej
Informacje dotyczące firmy
- Pralnia chemiczna
- również w kategorii:
- Pralnia
- Usługi pralnicze
Napisane przez firmę
If you are residing in London and you are looking for quality dry cleaning and laundry services, then prime laundry is the best company to choose. Prime Laundry is proud to do laundry and dry cleaning services with free same day collection and next day delivery. Our services include wash, dry & fold, Wash and Iron, Dry Cleaning, iron only, Home and Bedding, Alteration and Repair & Shoe repair. The service is simple – Place an order in a matter of seconds , Our driver will come to your address as per your collection time , pickup your clothes , bring them to our partner facility then cleaning expert do processing and next day deliver to your door step in your delivery schedule. Our customer service employees ensure you face no difficulty. Customer’s every item we clean is treated with care and respect by our highly experienced team of experts who provides world class cleaning service , every time .we are working hard to earn your trust and It’s our pleasure to keep our customers satisfied with our quality & 100% happiness services.
Dane kontaktowe
78 Plough Road, SW11 2AR, London, Zjednoczone Królestwo
- 07405580826
- info@primelaundry.co.uk
- primelaundry.co.uk
Złamanie zasad
Odpowiedź od Prime Laundry
Thank you for your kind review! We’re glad you found our service effective and reasonably priced. It means a lot to know you were happy with the results. We look forward to serving you again soon!
Thanks & Regards
Prime Laundry Team
Extremely helpful and very fast!!
Extremely helpful and very fast!!!
An absolute pleasure to work with.
20 maja 2026
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our service helpful and fast. It was truly a pleasure working with you as well, and we appreciate your support. Looking forward to helping you again in the future!
Thanks & Regards
Prime Laundry Team
It’s all about time management
It’s all about time management, services & costs. Over all my experience is marvellous with excellent tailoring skills. And the staff involved is fabulous.
13 maja 2026
Opinia niezależna
Odpowiedź od Prime Laundry
Thank you so much for your wonderful feedback! We’re delighted to know that our time management, service quality, and pricing met your expectations. Your appreciation for our tailoring skills and staff truly means a lot to us. We look forward to serving you again soon!
Thanks & Regards
Prime Laundry Team
Excellent laundry service
Easy to book online. My washing was collected on time and delivered back on time. Driver was courteous and friendly. All returned beautifully washed dried and folded. And all in 24 hours!! Thank you! I will definitely use the service again.
28 kwietnia 2026
Odpowiedź od Prime Laundry
Hi ,
Thank you so much for your lovely feedback! We’re really pleased to hear you found the booking process easy and that your collection and delivery were on time. It’s great to know everything came back beautifully cleaned, dried, and folded within 24 hours. We truly appreciate your support and look forward to serving you again.
Thanks ,
Prime Laundry Team
We used Prime Laundry on two occasions…
We used Prime Laundry on two occasions during a recent visit to London. Service was exceptional, washing was clean, fresh, beautifully folded and ironed. Would highly recommend.
20 kwietnia 2026
Odpowiedź od Prime Laundry
Hi Suzanne,
Thank you very much for your kind feedback. We’re delighted to hear you were pleased with the quality of the wash, ironing, and folding during your visits. It’s great to know you would recommend our service, and we really appreciate your support. We hope to see you again next time you’re in London.
Thanks,
Prime Laundry Team
Odpowiedź od Prime Laundry
Hi Sarah,
Thank you for your feedback! We’re really pleased to hear you found our service easy and straightforward, and we appreciate your support.
Thanks ,
Prime Laundry team
great service as usual!
great service! I have been using their services for 3 years either to iron big duvet covers or clean blankets. Always 5 stars! They come to collect it when they say they will and they drop it too on time. Their communication is clear and they always answer to queries or changes in the order.
18 kwietnia 2026
Odpowiedź od Prime Laundry
Hi Ana ,
Thank you for your continued support over the past three years and for your lovely feedback. We’re delighted to hear you’re consistently happy with our ironing and cleaning services, as well as our collection, delivery, and communication. It means a lot to us that you continue to choose us, and we look forward to serving you again.
Thanks ,
Prime Laundry Team
Excellent service!
Excellent service!! Actually cleaned my mattress topper so well its come up like new!
.. I will definitely be using again.!
17 kwietnia 2026
Odpowiedź od Prime Laundry
Hi Elizabeth,
Thank you so much for your kind words. We’re really pleased to hear you were happy with the results and that your mattress topper has been cleaned to such a high standard. We appreciate your support and look forward to seeing you again.
Thanks,
Prime Laundry Team
Great communication!
16 kwietnia 2026
Odpowiedź od Prime Laundry
Hi,
Thank you for your kind feedback! We’re really pleased you were happy with our communication and service, and we appreciate your support.
Thanks ,
Prime Laundry Team
Duvet came back in great condition
Duvet came back in great condition
Only thing was the duvet was supposed to be picked up between 6.30-9.30 and was picked up at 10.15, I usually go to sleep at 9.30 but other than that was good service!
10 kwietnia 2026
Odpowiedź od Prime Laundry
Hi,
Thank you for your feedback. We’re pleased to hear your duvet was returned in great condition, but we’re sorry the collection time was later than the booked slot. We understand how inconvenient that can be, especially in the evening. We’ll look into this to help prevent it happening again, and we appreciate you bringing it to our attention.
Thanks ,
Prime Laundry Team
Super smooth collection and delivery
Super smooth collection and delivery. They picked it up in the time I booked and delivered it promptly too.
5 kwietnia 2026
Odpowiedź od Prime Laundry
Hi,
Thank you for your wonderful feedback! We’re delighted to hear that you were happy with our collection and delivery service. We appreciate your support and look forward to serving you again.
Thanks ,
prime laundry team
Did not meet delivery times
Did not meet delivery times . Over charged for individual items .
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Prime Laundry
Hi Heather,
We apologise for the inconvenience caused regarding the delivery time and pricing. Please contact our customer care team at info@primelaundry.co.uk with your order details so we can review the matter and assist you further.
Thanks ,
Prime Laundry Team
Excellent service
We had been using another local laundry service, but had a couple bad experiences with them. Since we started using Prime Laundry we have only had positive ones
17 grudnia 2025
Odpowiedź od Prime Laundry
Dear Customer ,
Thank you so much for your kind feedback. We’re really glad to hear that your experience with Prime Laundry has been consistently positive. We truly appreciate your trust and support
Thanks ,
Prime Laundry Team
Easy to order on website,great service
Easy to order on website,great service, and the washing was clean and nicely folded.Delivery is punctual and professional.
19 marca 2026
Odpowiedź od Prime Laundry
Dear Customer ,
Thank you for your wonderful feedback. We’re delighted to hear that you found our website easy to use and were happy with the quality of our service. It’s great to know the delivery met your expectations as well
Thanks ,
Prime Laundry Team
Odpowiedź od Prime Laundry
Hi Jivan,
We’re sorry to hear that you were unhappy with the trouser alteration. Please contact our customer care team at info@primelaundry.co.uk so we can look into this and help resolve the issue for you.
Thanks ,
Prime Laundry Team
Very happy with the service
Was very satisfied with the ironing service and also with the fact that all questions were answered politely and promptly. I will definitely use them again. Thank you
2 marca 2026
Odpowiedź od Prime Laundry
Dear Bhavambi,
Thank you for your kind feedback. We’re delighted to hear that you were satisfied with our ironing service and that our team could assist you promptly and politely. We truly appreciate your support and look forward to serving you again
Thanks ,
Prime Laundry Team
Trusted and swift service as promised
Trusted and swift service as promised.
Reasonable prices with good service
5 marca 2026
Odpowiedź od Prime Laundry
Dear Shonu,
Thank you for your wonderful review. We’re delighted that our service met your expectations in both speed and value. We look forward to serving you again
Thanks ,
Prime Laundry Team
it's not 24 hr guarantee and they…
it's not 24 hr guarantee and they charge without pre notice for extra cost even more than 100
never use it
25 lutego 2026
Odpowiedź od Prime Laundry
Thank you for your feedback.
We would like to clarify the situation so other customers can clearly understand what happened.
When placing an order on our website, customers can choose different services such as Wash & Fold, Wash & Iron, Dry Cleaning, or Ironing Only. Our booking page clearly states that each bag should be used for the specific service selected, and all prices are listed on our website per item depending on the service chosen.
In this case, the order was placed with the Wash & Iron service selected. When we received and opened the bag, we found multiple clothing items including T-shirts, shirts, long-sleeve jumpers, socks, and undergarments. Because all items were placed together under a Wash & Iron order, we contacted the customer by email to confirm whether:
1. All items should be Wash & Iron, or
2. Only certain items should be Wash & Iron and the rest Wash & Fold.
Unfortunately, we did not receive a response by 3:00 PM. As the delivery address was a hotel, we were concerned there might be limited time before checkout. To avoid delays, we proceeded with the service that was originally selected during booking: Wash & Iron for all items.
The invoice was therefore generated according to the per-item pricing clearly listed on our website.
At 5:00 PM, after the order had already been processed and completed, we received an email requesting that only 2 shirts be Wash & Iron and the rest Wash & Fold. However, by that time the work had already been completed according to the service selected during booking, meaning the processing and labour had already been carried out.
Additionally, because we received the customer’s message late in the evening after the order had been completed, delivery had to be scheduled for the following morning rather than the same day.
For this reason, the charges reflect the service that was initially selected and fully completed, and unfortunately we cannot issue a refund for work that has already been performed.
We always aim to provide clear communication and transparent pricing. We encourage customers to:
• Select the correct service when placing the order
• Separate items by service type if using multiple services
• Respond promptly if we contact them for confirmation
Our team acted in good faith to avoid delaying the order and to ensure the garments were properly processed according to the selected service.
We appreciate all feedback and remain committed to providing reliable and professional laundry service to all our customers.
Thanks ,
Prime laundry team
Ironing perfection with first class service
Collected ironed delivered with first class service all done over two days, ironed with perfection and delivered in pristine condition can’t ask for anything more.
24 lutego 2026
Odpowiedź od Prime Laundry
Dear Eileen ,
Thank you for your fantastic feedback. We’re delighted that you were satisfied with the quick turnaround, perfect ironing, and pristine delivery. We truly appreciate your support and look forward to serving you again
Thanks,
Prime Laundry Team
Great service and communication and…
Great service and communication and nice and fast. The only improvement would be to fold the clothes better (eg jumpers & jeans) so they aren’t so creased. When I do this at home I don’t have to iron them. But I had to iron these as they were so creased. Thanks
22 lutego 2026
Odpowiedź od Prime Laundry
Dear Sarah,
Thank you for your honest feedback and for highlighting both the positives and the area we can improve. We’re glad you were happy with our service and speed, and we’re sorry the folding quality wasn’t up to standard for some items. We will pass this on to our team to improve our handling so items come back more ready-to-use
Thanks ,
Prime Laundry Team
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