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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Had an endoscopy which I was not looking forward to. I was booked in quickly , no real wait between the doctor request and a date . The team were exceptional ! They were friendly , put me at ease, mad... Zobacz więcej

Oceniono na 5 z 5

I went to Practice Plus Group MSK centre in High Wycombe for a private ultra sound knee steroid injection. The experience was extremely positive , the receptionist was friendly , the consultant gave... Zobacz więcej

Oceniono na 5 z 5

Was fortunate to get a new hip at King George Hospital, Ilford. Service from the consultant and physio at High Wycombe through to the surgery undertaken by Mr Ahad was outstanding. The care at the ho... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I was an NHS patient and have withdrawn from care at Woodford/Ilford because it felt so lacking. The consultant showed no empathy and made no effort to explain a treatment plan. I was met with shrugs... Zobacz więcej

Informacje dotyczące firmy

  1. Szpital prywatny

Napisane przez firmę

Practice Plus Group exists to unlock access to excellent healthcare; every patient, every life, every time. In our hospitals and surgical centres, we do this through a new kind of private healthcare, Wellsoon. We understand what really matters to each and every patient, add a more human touch and take the pain out of the traditionally complicated and costly world of private hospitals. With fast access to quality surgery, no hidden costs and up to 30% more affordable, we call it Wellsoon for good reason. We are also proud to treat NHS patients, who may choose to come to us for shorter waiting times or the peace of mind that we’re specialists in operations that are planned in advance.


Dane kontaktowe


3,7

Średnia

Wynik TrustScore: 3.5 na 5

290 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 59% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

0 star review

Worst health care provider in Southampton won’t ever go back there.

27 września 2024
Opinia niezależna
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Odpowiedź od Practice Plus Group

Dear Ms Orchard, as already discussed with you, due to the nature of the concerns you've raised we feel it's best to keep all communication and the complaint process within the necessary guidelines. The full complaint process, including how to escalate further is included in the letters we've sent to you. We have to abide by this process to ensure your complaint is investigated fully with the attention it needs. For your protection and security, we would advise not to share any sensitive information publicly. Thank you.

Oceniono na 1 z 5

Don't ever go here or work here

This is one of the worst, unbelievably rude, clique places to ever exist. Please for your sanity and well-being, never work here or be a patient it. The workplace is catastrophic, people get lost to follow ups. People have lost their sight and have had difficulties with there sight.

AVOID AVOID AVOID

19 czerwca 2024
Opinia niezależna
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Odpowiedź od Practice Plus Group

Thank you for your review and we are sorry to hear you had a poor experience at Rochdale Ophthalmology.
We’d like to offer some reassurance that our feedback regarding the quality of the treatment and care we provide is overwhelmingly positive, both from patients and independent assessments of our service.
At a company level and a local level, we absolutely prioritise staff wellbeing, engagement and collaboration.
We would welcome the opportunity to discuss your views through the appropriate channel if you would like to contact the team directly.

Oceniono na 1 z 5

I'd rather have gone nhs at Exeter .

I went into Plymouth patient Pluss for a full
Knee replacement and the experience was just horrible.
The food was vile .
Hardly eat in 3 days .
It felt like a conveyor belt .
One night In and they want you out .
Your discharge qualification is to be able to walk to the loo with a frame .
They then wheeled me to the stairs gave me some crutches and got me going down and up .
That's it your fit to go .

I don't think I was ,, i was in absolute agony, they come round and try different drugs on you .to try to find the right one .
They didn't tell us to take them even if we might not need them to keep
Our levels up .
I came home and after 10 days of not eating and insufficient pain control not under control and no sleep I was a mess .
My cousin walked in and told me to get in the car in my night shift and she took me straight to hospital.
Checked for infection and implant movement then I told them about the lack of pain relief and break through drugs .
As soon as we go that under control I was able to walk
And exercise.
I double my meds level
And added break through drugs . Removed my own dressing and cleaned it .
I can now exercise, walk and do little things around my house .

Get them in and out quickly do more oops in a week . Zero customer care . It's all about nhs funding .
The surgeon stood at the bottom of my bed , didn't say one word to me . Wrote in my notes he'd checked my wound . That was a lie .
I did say , you clearly know who I am my names on my bed , who are you ??? He said I'm your consultant.
So
I asked him why he didn't introduce himself.
I said you are arrogant and rude .
I'd never recommend anyone to go there .
The Nuffield is so much better .

20 maja 2025
Opinia niezależna
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Odpowiedź od Practice Plus Group

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us did not meet your expectations. At Practice Plus Group Plymouth, we are committed to providing the highest standard of care and service, and it’s clear from your review that we fell short in your case.
Please accept our sincere apologies for any distress or inconvenience caused. Your concerns are important to us, and we would like to understand more about what happened so we can address the issue and ensure it doesn’t happen again.
If you feel comfortable, we invite you to contact our Patient Experience Team directly at ppgplym.enquiries@practiceplusgroup.com, so we can discuss your experience in more detail and work toward a resolution.
Thank you again for your feedback.

Oceniono na 5 z 5

I recently had surgery at Southampton…

I recently had surgery at Southampton practice plus. This was my first ever surgery. And my first ever general anaesthetic. I was so frightened of the unknown. But I can honestly say every professional was amazing. Especially the anaesthetic doctor who explained everything and the surgeon who hugged me when I was upset. You made my first surgery experience a good one I’ll be forever grateful. Thank you

28 maja 2025
Opinia niezależna
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Odpowiedź od Practice Plus Group

Hi Lisa, thank you for sharing your experience with us, we are delighted to hear this! 😊 Thank you for choosing us & we wish you all the best with the rest of your recovery! 💜

Oceniono na 5 z 5

Forst time visiting First time visiting this place for…

First time visiting this place for father’s cataract eye surgery.
From the moment we walked in we were greeted so nicely the whole experience from the time we arrived and until we left was fantastic. Brilliant care from everyone.

28 maja 2025
Opinia niezależna
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Odpowiedź od Practice Plus Group

Thank you for sharing your experience, we are so happy to hear this! 😊

Oceniono na 5 z 5

Hip replacement practice plus birminham

Absolute 5 star, hip surgery 2 weeks ago, back to normal quickly. Big thanks to everybody from reception,porters,admin,nurses,doctors,consultants Oliver Blocker/Kenan Dehne,aneathasists,physiotherapist,catering. The care I received was exceptional,everyone being so kind and friendly. My only gripe was my room didn’t have a sea view(hahaha) seriously thanks everyone 5star
James Beattie

7 maja 2025
Opinia niezależna
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Odpowiedź od Practice Plus Group

We're delighted to hear this James!😊 Thank you for choosing us, and we wish you the best with your recovery!

Oceniono na 5 z 5

JOHN VASEY

I had my second hip done by MR KAMRAN SHAHID ON April 8 just had my 6 week check all looks very well I would like to thank all the team at Wellsoon Birmingham for looking after me . A brilliant Hospital and I'm starting to get my life back. THANK YOU

19 maja 2025
Opinia niezależna
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Odpowiedź od Practice Plus Group

Hi John, we're so happy to hear about your experience with us at Wellsoon from Practice Plus Group Hospital, Birmingham!😊Thank you for choosing us!

Oceniono na 5 z 5

Was referred by 111 to out of hours on…

Was referred by 111 to out of hours on a Sunday to St Leonards Practice Exeter and Faith Garise from Practice Plus Group was exceedingly thorough in her medical questioning and assessment of my case. She considered a myriad of options and explained her thinking to me by way of reassurance. She suggested follow up actions and all together was a superb practitioner. A credit to the profession.

11 maja 2025
Opinia niezależna
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Odpowiedź od Practice Plus Group

Thank you for sharing your experience with us! Sending our best wishes. 😊

Oceniono na 5 z 5

Barbara.. Full Knee replacement

So grateful to Practice Plus Hospital Harborne Birmingham To all the staff there.. From the moment I entered I was greeted with smiles and curtisy by all
I'm an 82yr old and received a full knee replacement on the 25th March performed by Mr Oliver Blocker under spinal. I recomend his skill performance and professionalism My sincere thanks also go to Isabelle my physio for her encouragment and exercise regime by 2wks post surgery I was walking in the house without my crutches and by 6wks outside and walking up and down stairs normal although slowly This has been an acheivment only with the great care and support from the Practice Plus Hospital Harborne and all its amazing staff that work there

25 marca 2025
Opinia niezależna
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Odpowiedź od Practice Plus Group

Hi Barbara, we are so pleased to hear this! Thank you for choosing us, we wish you all the best with the rest of your recovery. 😊

Oceniono na 5 z 5

felt good to be a patient

Firstly the cost your told how much its going to cost no or from x amount its a fixed price that's what prompted me to look into Practice Plus Group over all experience was outstanding all staff very kind friendly and professional

30 stycznia 2025
Opinia niezależna
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Odpowiedź od Practice Plus Group

Thank you for choosing us Andrew, we really value our customer experience! 😊

Oceniono na 1 z 5

So my saga continues,on the 11th April…

So my saga continues,on the 11th April the surgeon told me my operation was cancelled due to the fact CT scans taken on the 19th October 2024 revealed and infection on a tooth and as i was having issues relating to sinuses this would have to be dealt with prior to my operation. the surgeon stated " go to a dentist and get the tooth removed" I did this yesterday attending a Bupa Dental Surgery and at a cost of £445 had what they described as a healthy tooth removed, and a sever of the bridge for which the tooth was under. My partner called PPG telling them that the surgery was being undertaken and to relist my operation, i can not describe what it was like to have dental work undertaken when the only form of air intake is through my mouth! panic stations were in action.
My partner hit a brick wall with PPG she stated i was being dealt with, to a response well that's not acceptable she has an appointment with our dentist on the 14th May, no i hadn't been asked if that was convenient, and or advised of the date. my partner told her the conversation with the surgeon for which she said she would need evidence from Bupa which they did and was sent to PPG yesterday (radio silence has prevailled). I also attended my doctors due to this matter and they were surprised that they have not had one update since August last year of my matter from PPG. As i said to my doctor would they prescribe for a patient on 6 months old scans! for which she confirmed most definately not, she then asked if i had been back to the hospital and i confirmed 3 times since the scan and at no time was this issue raised, even though the first of the 3 were to review my CT scans.... (they are a joke)

16 kwietnia 2025
Opinia niezależna
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Odpowiedź od Practice Plus Group

Thank you for your feedback. We are very sorry that it was necessary to cancel your planned surgery on 11 April 2025. Cancelling any surgical procedure is never a decision taken lightly. We are also sorry to hear about the subsequent events that led to the further feedback you have provided.
Following contact with you on 22 April 2025 and your acceptance of a new surgery date, investigations have commenced to look into the events and concerns described within your feedback.
Thank you once again for taking the time to share your experience with us.
- Practice Plus Group Hospital Southampton.

Oceniono na 5 z 5

Recently had cataract surgery at Croft…

Recently had cataract surgery at Croft Shifa. Thank you to everyone - from reception staff, nursing staff and consultant - for an exceptional service.

21 marca 2025
Opinia niezależna
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Odpowiedź od Practice Plus Group

Hi Julia, thank you for your kind words, we are very pleased to hear this!

Oceniono na 5 z 5

The procedure of Right Hip surgery went…

The procedure of Right Hip surgery went well but an Epidural anaesthetic failed so a General was used. Recovery took 3 days before going home but pain relief and thorough nursing care helped me through
Again the physiotherapist was great and the exercises used during 1st 2 weeks until suture/ clips removal which was so easy with the adept Nurse
The next 4weeks saw me back to work and driving with walking every day plus prescribed exercises
Unfortunately the Left Hip requires surgery and I am on a waiting list as the pain is holding my progress back currently

8 grudnia 2024
Opinia niezależna
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Odpowiedź od Practice Plus Group

Hi Julian, we are so pleased to hear your experience with us for your hip surgery. We wish you all the best with your recovery, and hope to see you again for your left hip surgery! 😊

Oceniono na 1 z 5

Bad Experience

am writing to express my deep frustration with the way my endoscopy appointment has been handled. Initially, I had to chase repeatedly just to receive my original appointment. Following that procedure, I was informed there was an issue and that I would need to undergo the endoscopy again.

I was told I would receive a new appointment within two weeks, yet I have heard nothing since. Despite my patience, I’ve now had to follow up myself again—calling the number provided (020 8598 4600) multiple times with no answer.

This level of communication and care is simply unacceptable. I understand the NHS is under pressure, but patients should not have to chase basic information or feel forgotten.

10 kwietnia 2025
Opinia niezależna
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Odpowiedź od Practice Plus Group

Hello, thank you for sharing your experience with us. We sincerely apologise for the interaction you encountered when trying to reschedule your appointment. It is never our intention to make any patient feel uncomfortable, especially in situations where changes are necessary. Please know that we are addressing the issue and your feedback is invaluable in helping us improve our service.

Oceniono na 2 z 5

Terrible after care

I have had the pleasure of 2 separate referrals to the Southampton branch at the Royal South Hants. My first experience was to have my finger amputated. The appointments before any surgery were great but the after care has been terrible. The bandages fell off before I left the building when I had the stitches removed. No one replied to answer machine messages on more than one occasion and I was struck off as I hadn’t attended an appointment I’d let them know I couldn’t make. I didn’t get referred for the physio and when I eventually did, I attended 2x 3 minute appointments. I have cancelled my second procedure as this experience has been terrible. I did complain and the reply was delayed repeatedly and when it did eventually arrive it didn’t answer any of my questions, then then offered to send another reply on a specific date as I was dissatisfied only to be told it was again delayed so gave up and cancelled my future appointments.

22 października 2024
Opinia niezależna
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Odpowiedź od Practice Plus Group

Thank you for your feedback. We are sorry that you have had cause to raise a complaint and that you are dissatisfied with our response. Further investigations have been undertaken and a further response drafted. Although you have informed us that you do not wish to receive our further response, should you change your mind, please do not hesitate to contact us and we will send it to you. Similarly, should you decide that you would like to proceed with your second procedure, please feel free to contact us. Kind regards Practice Plus Group.

Oceniono na 1 z 5

Very Disappointed.…

I attended PPG at the Royal SH Hospital, Southampton for the third time on 28 March for an Echocardiogram. This was followed by a telephone appointment with the Anaesthetist on 29 March. I was informed that the test revealed a reduced heart function, incompatible with surgery and I should see a Cardiologist. While I accept that my safety is paramount, I have no signs of obvious heart problems, (breathlessness, chest pain etc.). Indeed at my first consultation last December with the Orthopaedic Surgeon at PPG, St Mary's, Portsmouth, he recorded my Atrial Fibrillation but good ankle pulses. As the Echocardiogram has proved critical, I feel it should have been arranged on my first visit to Southampton. My hip replacement is now receding into the indefinite future and I am very disappointed.

29 marca 2025
Opinia niezależna
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Odpowiedź od Practice Plus Group

Thank you for your feedback. We are very sorry that we are unable to carry out your hip replacement surgery on this occasion. With regards to the coordination of your treatment pathway, as previously advised, we are continually reviewing our processes and procedures, to reduce the number of appointments patients are required to attend, both pre and post operatively. Your feedback is therefore greatly welcomed and valued. Practice Plus Group Hospital, Southampton.

Oceniono na 5 z 5

Exceptional

I was a little apprehensive about having surgery for an inguinal hernia repair, but Tamara and her team soon made me feel more comfortable by talking me through the whole procedure. Everything went extremely well and I was on my way home the same day.
Thank you to everyone who looked after me.

3 marca 2025
Opinia niezależna
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Odpowiedź od Practice Plus Group

Hi Peter, we are very happy to hear this. Thank you for choosing us, we wish you all the best!

Oceniono na 5 z 5

Rochdale

Been for my routine monitoring at Rochdale and it wasn’t the best news. Shazida explained everything and was very kind as I was upset. She booked me in to see the doctor quickly.

25 marca 2025
Opinia niezależna
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Odpowiedź od Practice Plus Group

Hi Clare, thank you for sharing your experience. We're sorry to hear that your visit brought difficult news, but we're glad that Shazida was able to support you with kindness and care. Ensuring that our patients feel listened to and looked after is very important to us. If there's anything more we can do to assist you, please don’t hesitate to reach out. Wishing you all the best.

Oceniono na 1 z 5

HORRIBLE UNPROFESSIONAL AND…

HORRIBLE UNPROFESSIONAL AND DANGEROUS...
Practice Plus Group ruined my health and my legs!!!!
In 2017 I broke my right foot after a bad fall and I went to Urgent Treatment Centre in Royal South Hantts in Southampton.
BARR JONES didn't want to do an x ray or nothing and sent me home with a broken foot!
Since then I have problems with that foot, etc
On 12th of February 2025 AGAIN URGENT TREATMENT CENTRE A "PARAMEDIC NOT A DOCTOR" SIMON JONES sent me home with fluid in my leg again no x ray or any treatment. I was limping badly and I have a lot of pain HE EVEN DIDN'T BOTHER TO LOOK OR TO TOUCH MY LEG AT ALL...
Because I tried to complain DANNY WROE from the complaint department was extremely rude with me and totally against me...
CLAIRE SLOPER FROM THE COMPLAINT
DEPARTMENT THREATED ME TO CALL THE AUTHORITIES BECAUSE I COMPLAINED AND I WANTED THEM TO TAKE RESPONSIBILITY OF THEIR NEGLIGENCE....
NEGLIGENCE TWICE!!!!
SHE THREATED ME BECAUSE SHE DIDN'T WANT ME TO COMPLAIN AND THIS WOMAN IS TOTALLY UNPROFESSIONAL AND RUDE!
ADRÌAN PEAKE AND JOHN CRISP THE HOSPITAL DIRECTOR ARE ACCOMPLICES OF THIS.
FOR ALL THEM IS OK TO SEND PEOPLE HOME WITH BROKEN BONES....
THIS URGENT TREATMENT CENTRE IS VERY DANGEROUS!!!!
AND THEY THREAT YOU IF YOU TRY TO COMPLAIN.....
THEY PLAY WITH PEOPLE LIFES...HORRIBLE!

12 lutego 2025
Opinia niezależna

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