Circle Health Group Recenzje 2405

Really nice hospital, really nice people, felt relaxed with staff and doctor.

All the staff polite and great help including all the Doctors and nurses.
Special Thanks to Dr. Ian Reilly & Vicki ( Secretory of Mr. Ian Reilly)

We have just had the worst service that I can remember from any establishment, let alone a highly priced monopoly of private health care, that professes to be a high quality service hospital.

My wife was booked into the Bath Clinic for lens replacement. We did all the preliminaries and paid the bill. On the day of the operation and after a 4.30am start, to get there for the 7am appointment, we were left waiting until the Consultant asked if we had seen a nurse for eye drops. This had not happened and so the operation was delayed.

We then had a further delay until 10am until the operation could start. Which went successfully. We never had an apology for the delay, just a lot of back covering from one of the ward staff.

We were expecting a 2nd operation 2 weeks later. After a lot of pushing and phoning the hospital we finally had an appointment, but only for a post op check-up. At this consultation we emphasised we needed to have the 2nd operation very quickly. They confirmed that they could do this procedure the next week.

We turned up at the hospital and were shown to the waiting room, my wife administered her own eye drops as it seemed there was an issue with the hospital doing it (because of the debacle of the 1st eye the Consultant thought it was better this way), we agreed. After about 1 hour of waiting the Consultant came in and apologised but said for some reason the lens had not arrived, he had only just found out. So we would have to come back another day for the operation.

At no point did the nursing staff or the hospital apologise for the delay. It was all left on the shoulders of the consultant. At no point in the day were we offed any refreshments etc, and personally we felt that the level of customer service was very poor. Everything had been left to the Consultant to do, he seemed to be the only person who cared about us. The rest of the staff seemed to be caught up in their own jobs or self importance to want to give us any level of service.

I suppose when you have a monopoly on a service you can treat people like this.

The booking process was abysmal, I was told multiple times I would be contacted to book my imaging appointment but never got a call. I waited more than a month without any contact, then one day a letter came through the post and the appointment was made without ever contacting me. On the appointment day, I arrived 10 minutes early to be told told they were running behind and it would be around 20min before I would be seen. I was seen after more than 50 minutes. The appointment felt rushed and I felt ignored, the consultant literally ran in the room, did his scan then ran out of the room. I am extremely dissatisfied with the whole process and will likely choose another hospital next time I need medical care.

Super friendly staff, beautiful surroundings, hospital always so lovely and clean, a credit to everyone who looks after it. I was made to feel special. Cannot thank everyone for making my time spent here lovely. My appointments were all on time, which is always a bonus. Thankyou Circle Hospital for everything.

Great service. Good staff

Excellent service, I was treated with respect and got a diagnosis and medication on my first appointment.The consultant knew exactly what my symptoms were and was very reassuring and informative.I’m so glad I booked The Beardwood, peace of mind is everything.

I am just waiting for a phone call to confirm a date for a MRI scan. Once I get that and the scan is completed, I can give a more accurate review.

I got an appointment within days and was able to see the consultant to allay my worries. Staff at the hospital reception were professional and helpful.
My appointment was on time and not rushed.

Friendly and well run. All processes went smoothly. Friendly staff.

Polite and friendly staff throughout, my appointment was on time and all questions were answered fully. Can’t fault the care and time given.

Consultant appointment, CT scan, exults of scan all completed in 24 hours
What was particularly impressive was that the appointment lead identified that I had a covid jab scheduled for later that day and offered to try and make my appointment a little later to more closely coincide with the jab.

Professor Brown had every answer to my questions and a treatment plan I didn’t know existed! Thankyou very much I came home feeling positive about my future care x

There was no problem parking in the Blue badge area
Everyone was very friendly and helpful.
An all round good experience.

Always very friendly from the moment you walk in. I have always found the care excellent. Only suggestion would be a separate hot drinks machine in the waiting room as it is always running out of coffee!

Great service as usual. Really happy and helpful staff all in all a great visit

Date: 16th April 2026

Facility: The Clementine Churchill Hospital - Physiotherapy Department

Patient Issue: Administrative Scheduling Error and Resulting Delay

Dear Patient Services Manager/ Executive Director

I am writing to formally lodge a complaint regarding the unacceptable delay and administrative breakdown I experienced during my appointment with Hand Therapist, Michelle Cabay, on Wednesday, 15th April 2026.

Incident Summary

I arrived at the hospital at 4:50 PM for a scheduled 5:00 PM appointment. Despite checking in with reception ten minutes early, I was not seen until 5:30 PM—a 30-minute delay past my appointment time and 40 minutes after my arrival.

When I queried the delay with the receptionist at 5:15 PM, I was simply told the clinician "may be delayed." No proactive effort was made to investigate the cause or provide a revised timeframe.

Systemic Failures

Upon eventually being seen, it became apparent that the delay was due to a significant communication failure within your internal systems. Although I had booked my appointment at 11:40 AM that morning:

The booking appeared on the Receptionist’s diary.

The booking failed to sync with the clinician’s personal diary.

As a result, Michelle Cabay was unaware of my appointment until the end of the day. Not clear how she was made aware of my appointment.

Impact on Care

While I wish to stress that the advice and treatment provided by Michelle were excellent, the circumstances surrounding the appointment were far from ideal:

Rushed Consultation: As the appointment began late and coincided with the end of the clinic’s operating hours, the session felt hurried. For an initial consultation regarding a right thumb issue, I expected a more relaxed and thorough diagnostic analysis.

Lack of Communication: As a private patient, I expect a high standard of professional courtesy. A delay of 30 minutes without an explanation or apology upon arrival is unacceptable. In Michelle notes, she also asked for someone from Clementine Hospital Physiotherapy department to call me to arrange my next appointment, and again this has failed. No one has called me to arrange the next appointment in 2 weeks' time. 

Patient Experience: I am concerned about how such a lapse would affect a more vulnerable or elderly patient.

Desired Outcome

I have used The Clementine Churchill Hospital on many occasions and have always valued your high standards. However, on this occasion, the "pro-active and caring" service I expect was missing.

I would appreciate a response detailing:

How you intend to fix the synchronization issues between your central booking system and clinician diaries.

What steps will be taken to ensure reception staff are more proactive in investigating delays.

I look forward to hearing from you regarding how you intend to rectify these service failures.

Yours sincerely,

Ramesh Mistry
(m) 07977 069 272