Porteo offers excellent service. They are always willing to answer any questions. Their delivery is remarkably swift. Porteo uses FedEx to bring items to Canada. My mistake was not knowing I coul... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have purchased 2 LV handbags from Portero. I love the variety, pictures, descriptions. Affirm super convinient however the packaging could be better it was a bit turn off by the way my handbags were... Zobacz więcej
Reakcja na opinię
I bought a Chanel boy bag and wanted to return the item and was received a week ago told me they would issue me a refund. I keep calling the customer service and nobody answers the phone. Very delaye... Zobacz więcej
Reakcja na opinię
My only suggestion would be to be very clear up front how an item will be shipped so that the buyer can determine the best address to ship to. For example, my purchase was sent Fedex and required my... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Since 2004, PORTERO has been the best source of pre-owned luxury handbags, watches, jewelry and accessories online. We provide our members with access to exclusive brands such as Hermès, Chanel, Cartier, Rolex, Van Cleef & Arpels and more.
Dane kontaktowe
4,1
Dobra
348 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I'm Very Happy!
The entire process was very smooth with excellent communication. My item was in even better condition than I anticipated. I wouldn't hesitate to buy again.
23 maja 2016
Opinia niezależna
Odpowiedź od Portero
Dear Mary,
Thank you for reviewing your PORTERO experience. We’re delighted to hear that you are happy with your purchase and the service we provided. We look forward to your next visit to PORTERO.com!
Sincerely,
The PORTERO Team
OMEGA WATCH
THANK YOU FOR THE SERVICE, I RECOMMEND YOUR CONPANY TO ALL MY FRIEND
SINCERELY
ANDRES M. RODRIGUEZ
21 maja 2016
Opinia niezależna
Odpowiedź od Portero
Dear Andres,
Thank you for your kind review of PORTERO. We’re thrilled to hear you are enjoying your Omega watch and that you were pleased with our customer service. We look forward to your next visit!
Sincerely,
The PORTERO Team
Product and Delivery good however, Customer service isn't satisfactory
I am an international customer and customer service personnel whom I emailed was cold and inflexible.
17 maja 2016
Opinia niezależna
Odpowiedź od Portero
Dear Xiaolin,
Thank you for taking the time to review PORTERO. We’re pleased to hear that you are happy with your item. We’re surprised to hear that our customer service did not meet your expectations since we have many repeat buyers who commend us on our customer care. We are dedicated to providing both high quality product and first-class service.
Thank you.
The PORTERO Team
Odpowiedź od Portero
Dear Emilio,
Thank you for reviewing PORTERO.com. We’re delighted to hear that you are happy with your purchase and that you were pleased with our service.
We look forward to your next visit to PORTERO.
Sincerely,
The PORTERO Team
Item listed for sale was not available!
I'm so disgusted with my first and only experience with Portero that I don't even have the energy to provide the full details of what happened. But just as another reviewer noted, I too dealt with Portero showing an item on their site that was listed as available when it had actually already been sold!
I spent three days searching for a particular Vuitton carry-on bag, even calling Portero on the second day to get clarification on what was included since the description wasn't as thorough as the other identical bags on their site that were located in Japan. (The one I wanted of the 3-4 they had was the only one located in the US.)
On the day I decided to purchase the bag, I even received an email from Portero with the subject-line "Don't let this be the one that got away." In the body of the email was the bag that I'd been eyeing and had previously placed in my "cart" on their site. You can imagine my level of frustration when, not even 10 minutes after I purchased the bag and received email confirmation of the purchase, I received another email regretting to inform me that the bag I purchased had already been sold. Something about a glitch in their system causing it not to reflect as out of stock. So for three days, one live phone call where the girl (albeit with slight attitude) confirmed the bag was available and came with two zip around compartments, and a teaser email, this bag wasn't even their's to sell! Ugh!
It didn't help matters that when I emailed them to express my frustration and dissatisfaction, I heard absolutely nothing back. Nothing. To their credit, however, the charge to my credit card was immediately reversed.
This was a very unfavorable experience for me and I won't bother with Portero again simply because I have ZERO belief that they actually have the items shown on their website.
13 maja 2016
Opinia niezależna
Odpowiedź od Portero
Dear K. Bland,
We’re sorry to hear that you were unhappy with your PORTERO experience. As PORTERO is an online marketplace, we have vendors from all over the world, who list their product on our website. Unfortunately, though rare, there can be glitches or a delay in the website’s backend item processing. For this reason, PORTERO never completes a transaction prior to confirming item availability. As a result of this glitch, you received an email regarding the item you recently had in your cart. We do apologize for the confusion and the frustration this has caused. We hope you will reconsider visiting PORTERO again.
Sincerely,
The PORTERO Team
Very happy!
Item was as described, excellent condition, will definitely order from Portero again!
12 maja 2016
Opinia niezależna
Odpowiedź od Portero
Dear Elsa,
Thank you for reviewing your PORTERO experience. We’re thrilled your item was exactly what you had expected and that you are pleased with your purchase! We look forward to your next visit to PORTERO.com.
Sincerely,
The PORTERO Team
Beautiful handbag!
This hand bag came all the way from Japan so quickly I couldn't believe it. It looks brand-new, I couldn't be more pleased!
5 maja 2016
Opinia niezależna
Odpowiedź od Portero
Dear Denice,
Thank you for taking the time to review PORTERO.com. We’re delighted to hear that you are happy with your purchase, and that it arrived sooner than expected! We look forward to your next visit to PORTERO.
Sincerely,
The PORTERO Team
LV Samour 30
I like the bag, but unfortunately it came with mold and the smell was very strong. I'm still working on it taking it off. To be so expensive that shouldn't happen. I don't know if I will buy again.
23 kwietnia 2016
Opinia niezależna
Odpowiedź od Portero
Dear Alessandra,
Thank you for reviewing PORTERO.com. We’re sorry to hear that the bag you purchased was not what you expected. We work hard to provide the most accurate item descriptions. Our Customer Care department sent you a label to have your item shipped to the PORTERO office, so we can further assess the order and properly advise on care. Please contact our Customer Care department if you need the label to be resent.
We look forward to hearing from you.
Sincerely,
The PORTERO Team
Free shipping is nice, but next time please advise me that a signature will be required
I ordered some jewelry as a gift for my wife. I had it shipped to the house. When Fedex tried to deliver, I was at work. And would be at work the next several days. And my wife was at work. And no one home to sign for the delivery. And Fedex told me their hands were tied - that I would have to contact the shipper (Portero) to make alternate arrangements. The customer service folks at Portero did a great job arranging to have the package shipped to a Fedex office near my work address, but it would have been far more convenient for everyone (me, Portero and Fedex) if Portero had said something during the ordering process about requiring a signature, and suggesting considering an alternate delivery address (e.g., my work address).
18 kwietnia 2016
Opinia niezależna
Odpowiedź od Portero
Dear David,
Thank you for taking the time to review PORTERO.com. We’re happy we were able to assist with your shipment. As stated on our website, we require signature upon delivery due to the high value of our items. We do very much value our customer feedback, and will look into making the shipping requirements more evident on the website.
We look forward to your next visit to PORTERO.com.
Sincerely,
The PORTERO Team
Odpowiedź od Portero
Dear Franco,
Thank you for reviewing PORTERO. We followed up with PORTERO’s Customer Care regarding your purchase. Your order was shipped from our partner in Japan. As stated in the description, the estimated shipping timeframe is 7-10 business days. From reviewing your shipment, it has been 6 business days since it was originally shipped. You should receive your item in the next 1-4 business days. We will continue to monitor your shipping. Should you have any additional questions, please do not hesitate to contact our Customer Care at customercare@portero.com.
Sincerely,
The PORTERO Team
Cumbersome return
Purchased 2 bags: 1 returned. Condition not as "pristine" as indicated. Mailed back- cost nearly $60 for shipping plus insurance.
15 kwietnia 2016
Opinia niezależna
Odpowiedź od Portero
Dear Moro,
Thank you for taking the time to review PORTERO.com. We very much appreciate our customer feedback, and are sorry to hear that your item was not what you expected. We will be sure to keep your review in mind when re-evaluating our return policy and the way in which we detail our descriptions.
Sincerely,
The PORTERO Team
Wonderful!
Easy to use website, great communication, my bag was shipped very carefully and in a timely manner. My go to website for my designer bags from now on!!
15 kwietnia 2016
Opinia niezależna
Odpowiedź od Portero
Dear Cass,
Thank you for reviewing PORTERO. We’re delighted to hear that you enjoyed your full experience, and that you consider PORTERO your go-to website for designer handbags. We look forward to your next visit!
Sincerely,
The PORTERO Team
Recent Purchase
Just purchased a purse for a valued employee. My only issue was that the one I purchased turned out not to be available. They gave me an option of another similar item. Still waiting for the refund of the difference in price.
15 kwietnia 2016
Opinia niezależna
Odpowiedź od Portero
Dear Sandra,
Thank you for reviewing PORTERO.com. We’re happy to hear we were able to find another option for your gift. Though it is rare, sometimes these availability issues can occur. For this reason, PORTERO never finalizes a transaction without confirmation from the corresponding vendor. You will notice on your statement that the charge to your account was only for the available item you purchased. Should you have any questions or concerns, please do not hesitate to contact our Customer Care at customercare@portero.com.
Sincerely,
The PORTERO Team
First purchase...Will purchase again
I received my bag and it was as described and looked as it did in the pictures. It looks almost brand new. I was so excited when I saw it. And the ability to pay monthly was an added bonus. Portero has gained a new long time customer. Can't wait to make my next purchase. I've already recommended them to friends and family.
14 kwietnia 2016
Opinia niezależna
Odpowiedź od Portero
Dear C. Rennix,
Thank you for taking the time to review PORTERO.com. We’re thrilled to hear that you were happy with your PORTERO experience from start to finish, and are grateful that you have referred us to your friends and family. We look forward to your next visit to PORTERO.com.
Sincerely,
The PORTERO Team
Wonderful shopping experience for luxury items!
Love this website for the options in products and payment!! Super fast shipping and so pleased with my items. They were like new!
12 kwietnia 2016
Opinia niezależna
Odpowiedź od Portero
Dear Kristina,
Thank you for reviewing PORTERO.com. We’re so happy to hear that you love our website and your new items. We look forward to your next visit to PORTERO.com!
Sincerely,
The PORTERO Team
Expectations far surpassed
Product and time of arrival far surpassed my expectations. I am very pleased with my purchase.
11 kwietnia 2016
Opinia niezależna
Odpowiedź od Portero
Dear Ashley,
Thank you for reviewing your PORTERO experience. We’re thrilled to hear that PORTERO exceeded your expectations, and you are enjoying your purchase. We look forward to your next visit!
Sincerely,
The PORTERO Team
First time user
Everything went smooth with my first buy on Portero.
I do think shipping costs are a bit pricey for a small item.
8 kwietnia 2016
Opinia niezależna
Odpowiedź od Portero
Dear D. Jones,
Thank you for reviewing PORTERO.com. We’re very happy to hear you enjoyed your overall experience. We greatly value our customers’ feedback, and will keep your review in mind when evaluating our shipping methods.
We look forward to your next visit!
Sincerely,
The PORTERO Team
Odpowiedź od Portero
Dear Maria,
Thank you for reviewing PORTERO.com. We’re delighted to hear you are enjoying your purchase, and look forward to your next visit!
Sincerely,
The PORTERO Team
Disappointing
The pictures on the website are not what the jewelry looks like. Jewelry arrived very tarnished. I was very surprised by the condition of the ring. I will have to pay to have it cleaned. It looked much better in the picture.
The necklace I bought was so much smaller than the picture. My fault I should have measured it. However, it was in good condition.
However, the jewelry arrived promptly.
7 kwietnia 2016
Opinia niezależna
Odpowiedź od Portero
Dear Pam,
Thank you for taking the time to review PORTERO. We take pride in our highly curated collections and detailed descriptions, and are sorry to hear that the jewelry item you purchased was not what you expected. We’d be more than happy to have the item polished for you again. Our Customer Care department will reach out to you via email to further discuss your item.
Sincerely,
The PORTERO Team
Exactly as described
I ordered a genuine Louis Vuitton handbag which when arrived was exactly as described on the site. Excellent condition, description was accurate. The item was shipped from Japan very quickly, i received within 1 week and could not be happier
7 kwietnia 2016
Opinia niezależna
Odpowiedź od Portero
Dear Vicki,
Thank you for reviewing PORTERO.com. We’re very happy to hear you are enjoying your Louis Vuitton bag and that it was exactly what you expected. We appreciate your kind words, and look forward to your next visit.
Sincerely,
The PORTERO Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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