Portable Toilet Hire London Recenzje 

200
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We have used Portable Toilet Hire London for a number of years now and are so impressed with their services. Clear communication, clean units, friendly drivers and fast responses to any email enquirie... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Perfect Family Company. Delivered portable chemical toilet when they said they would, by a very courteous employee.Competitive price, immaculate condition. When collecting, they were unable to collect... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

This company was recommended to me by my builder and getting everything arranged was very easy over the phone and email. The man who came to cleans it every week was reliable and friendly. Delivery an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Professional and friendly from start to finish. My initial enquiry was dealt with promptly. Once a decision was made to hire with this company, the hire details were emailed and delivery was made the... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca przenośnych toalet
  2. Wypożyczalnia narzędzi budowlanych
  3. Dostawca maszyn budowlanych
  4. Wypożyczalnia sprzętu na przyjęcia

Napisane przez firmę

Portable Toilet Hire London Ltd is a well established, family run business. Covering London, Surrey and Essex, as well as parts of Kent, Hertfordshire and Buckinghamshire. We supply both large and small companies and individual customers to provide a toilet solution that meets each customers individual requirements. Whether this be a urinal for an event or a mains connected toilet for a building site, our dedicated team of admin staff and drivers will provide you with an excellent level of customer service to a professional standard and are able to answer any questions that you may have regarding the hire and servicing of portable toilets. Our large fleet of chemical, mains connected, hot wash, urinals, confined space and disabled access toilets are well maintained, tested and sanitised to industry standard.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

200 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(200)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Turned up on time & was clean

Turned up on time, was clean & had hand washing facilities via hand pump.
Delivery driver worked hard to get into a small space - thanks for that.

22 sierpnia 2022
Logo Portable Toilet Hire London

Odpowiedź od Portable Toilet Hire London

Thank you for the review. It is much appreciated.

Oceniono na 5 z 5

We've been using PTH to support our…

We've been using PTH to support our small events space for over two years. They're prompt to reply with emails and the units always turn up clean and on time. Very happy with the support we've been given from the whole team.

9 sierpnia 2022
Opinia niezależna
Logo Portable Toilet Hire London

Odpowiedź od Portable Toilet Hire London

Many thanks for the 5 Star review. Our team work really hard to ensure that we provide an efficient service.

Oceniono na 5 z 5

I found Kelly

I found Kelly, Gemma and Zoe very friendly and efficient during my hire time. The toilet was also very cost effective. I would not hesitate recommending Portable Toilet Hire to any potential customers.

1 czerwca 2022
Logo Portable Toilet Hire London

Odpowiedź od Portable Toilet Hire London

Many thanks for the review. I have shared your review with the team. Thank you.

Oceniono na 5 z 5

Excellent service

Excellent service. Easy to arrange and book and the delivery and collection guys were fantastic.

12 kwietnia 2022
Opinia niezależna
Logo Portable Toilet Hire London

Odpowiedź od Portable Toilet Hire London

Many thanks for taking the time to leave us a review. I will pass your kind comments on to the rest of our team.

Oceniono na 5 z 5

Excellent service

Excellent service. Delivered and removed on time. Much appreciated.

28 lutego 2022
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Odpowiedź od Portable Toilet Hire London

Many thanks for taking the time to leave us a review. Our team appreciate the recognition for their hard work.

Oceniono na 5 z 5

Very satisfied with the services

Very satisfied with the services. Delivery arrived very quickly

23 lutego 2022
Opinia niezależna
Logo Portable Toilet Hire London

Odpowiedź od Portable Toilet Hire London

Many thanks for the 5 star review. Our team work hard to provide a good service. The recognition is much appreciated.

Oceniono na 2 z 5

On the beginning there was no issue

On the beginning there was no issue, after 3-4 weeks, toilets were not cleaned regularly. I tried reaching for this company to solve this issue, but no one answered the phone for 2 days and now Im left with unserviced toilet for almost 2 weeks.
What is not disappointing, that they do look after their sales ledger and do remember about invoices being settled on time.

9 grudnia 2021
Opinia niezależna
Logo Portable Toilet Hire London

Odpowiedź od Portable Toilet Hire London

Many thanks for taking the time to leave a review. I have now had the opportunity to look into the complaint and from the email chain between the company and yourself, i can see that the issue was that the toilet was not serviced on the same day each week as it should have been, not the lack of servicing. I apologise that it has not been serviced on a regular day each week. I have taken this up with the service driver and advised that he needs to stick to his service round days. Our telephone numbers are 0208 594 3673 or 0208 594 3055. There are four people in the office and the phone is diverted to an out of hours mobile, when the office is closed, so I am unsure a to why you were unable to get through for 2 days. Apologies for the inconvenience that the toilet was not serviced on the day that it should have been.

Oceniono na 4 z 5

Overall a very positive experience

Overall a very positive experience. We have used PTH for many years for our community fete and they have always proved to be reliable. This year the toilets fell short of their usual standard and were disappointing but I understand that, as with so many industries, repair parts are in short supply.

9 września 2021
Opinia niezależna
Logo Portable Toilet Hire London

Odpowiedź od Portable Toilet Hire London

Many thanks for the positive review and for your understanding. We have been experiencing issues this year our suppliers, parts had been on back order for a number of months. We are hoping, as i am sure, are so many others that 2022 will be a much better year.

Oceniono na 1 z 5

A frustrating experience with this company.

I want to share my experience with Portable Toilet Hire London as it has been really frustrating.

In August 2020, a driver of this company caused an accident where my car was destroyed: while one of tracks was driving a portable toilet got detached, fell on the street and smashed my car, which was parked on the side of the street.

I called immediately the office and was reassured that their insurance would take care of this. Meanwhile I was left without car, and contacted my insurance to make them aware.

One week passed and nothing happened, so I had no choice but claiming the accident on my insurer to get things moving. My insurer informed me that, a full week after the accident, there was no trace of claim/accident report on the company's insurer side. I ended up loosing my car (it was declared, not surprisingly, a total loss). The depreciation was high because it was a new car, it was bought the year before (so I was not able to buy back a car with the same characteristics). I lost 400 pounds of excess I had to pay, and lost my no claim bonus, which ended up causing a big increase in my insurance policy. Also, in all of this, my wife was 37 weeks pregnant, and we ended up not to have a car when my son was born, which clearly added a lot of stress to an already tricky situation due to the pandemic.

My insurer told me that, if the third party accepted full liability, my previous status of no claim would be restored.. but guess what?.. We are in May 2021 and they have not yet accepted liability for this.

I called Becky and her colleagues in the office so many times I almost lost count, and at some point I stopped as the answer was always something like: "Our insurance company deal with all aspects of our vehicle claim and unfortunately it is out of my control the time that they take to deal with it."

That is just a very poor answer, since this was an accident which was clearly caused by them. Portable Toilet Hire London claims they could not nothing, but meanwhile I am paying the consequences of their negligence.

At some point I gave up even chasing this - I had wasted already so much time and energy, and it started getting almost unbelievable they were not accepting responsibility for such a situation. I lost money because of the Portable Toilet Hire London just by having left my car parked in a street where one of their tracks was passing. I understand that this was possibly an unlucky situation, but since I was damaged by this I would have expected a much different treatment.

I wanted to share as this is my view is not a great behaviour from the company.

20 maja 2021
Opinia niezależna
Logo Portable Toilet Hire London

Odpowiedź od Portable Toilet Hire London

This was an unfortunate accident caused by a faulty ratchet strap. I have chased this with our insurers many times as you well know, you were cc'd into the most recent email. I am as equally frustrated at the length of time that this has taken to get sorted. My response "Our insurance company deal with all aspects of our vehicle claim and unfortunately it is out of my control the time that they take to deal with it." was not a poor answer it is fact, I have chased this on numerous occasions and have been told that it is being dealt with.

Oceniono na 5 z 5

Excellent service. Highly recommended

Professional and friendly from start to finish. My initial enquiry was dealt with promptly. Once a decision was made to hire with this company, the hire details were emailed and delivery was made the following day as agreed. Cleaning was done efficiently once a week as agreed, on the same day and approximately the same time. I could not fault them in any way and I will definitely be using them for future home improvement projects.

13 maja 2021
Opinia niezależna
Logo Portable Toilet Hire London

Odpowiedź od Portable Toilet Hire London

Many thanks for taking the time to leave a review. Our team work hard to provide a good service and appreciate the recognition.

Oceniono na 5 z 5

I would highly recommend Portable…

I would highly recommend Portable Toilet Hire London. I found them to be super efficient, friendly and responsive and they answered any queries quickly and clearly. The toilet was of good quality and they are reasonably priced. Overall very good service.

14 kwietnia 2021
Opinia niezależna
Logo Portable Toilet Hire London

Odpowiedź od Portable Toilet Hire London

Many thanks for taking the time to leave a review. Our team work hard to provide a good service, and your review is much appreciated.

Oceniono na 1 z 5

TROUBLEMAKERS!!!!!

They harassing my company to settle someone else debt. Portable Toilet Hire London didn't check to who they selling their products! Mentioned person gave my DORMANT since 2019 company details and now they cause me problems. Completely unprofessional!
Avoid at all cost!!!!!

-edit:
Yes I know. Both companies, your and your legal team has been reported for money extinction. Once this will be solved I'll update my comment accordingly to the verdict.

18 stycznia 2021
Opinia niezależna
Logo Portable Toilet Hire London

Odpowiedź od Portable Toilet Hire London

Decrew - Many thanks for taking the time to leave a review. Unfortunately I am unable to respond as this is now in the hands of our legal team.

Oceniono na 5 z 5

Site toilet

Excellent service and delivery
Will definitely use again 👍🏻

19 listopada 2020
Logo Portable Toilet Hire London

Odpowiedź od Portable Toilet Hire London

Many thanks for taking the time to leave a review.

Oceniono na 1 z 5

Toilet has not been cleaned once since…

Toilet has not been cleaned once since 4 weeks on site, even that it has been pointed through the time. I would rather pay £10 more for the competitors and receive the service that should have been provided at first place.

7 września 2020
Opinia niezależna
Logo Portable Toilet Hire London

Odpowiedź od Portable Toilet Hire London

Good morning, we are unable to locate you on our system by name. Could you kindly email info@portabletoilethirelondon.com with the site details and I can then look into this for you.

Many thanks

Becky

Oceniono na 5 z 5

Great guys to work with

Great guys to work with. Good product, service and prices.

6 sierpnia 2020
Opinia niezależna
Logo Portable Toilet Hire London

Odpowiedź od Portable Toilet Hire London

Many thanks for taking the time to leave a review. Our team work hard to provide a great service, and we all appreciate the recognition.

Oceniono na 5 z 5

Excellent service start to finish

We are a firm of consultant building surveyors and refurbishment project managers. We used Portable Toilet Hire London for the first time and found the entire team to be quick to respond on all queries, punctual, competitive, friendly, helpful and professional. The loo was delivered very clean and fully equipped as advertised. We will certainly be using and recommending PTHL for future business. Thank you Peter and team 5/5 stars!

2 sierpnia 2020
Opinia niezależna
Logo Portable Toilet Hire London

Odpowiedź od Portable Toilet Hire London

Many thanks for taking the time to leave such a glowing review. I will pass on your kind words to our team.

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