Pop Specs Recenzje 

177
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Huge thanks and mention to the chap who works at Braehead, Glasgow Pop Specs. Been here a few times for glasses. His help, advice and experience is genuinely 10/10. Excellent customer service. Always... Zobacz więcej

Oceniono na 1 z 5

I love their frames but their customer service is terrible. I’ve twice contacted them through their website and received no reply. I emailed the address in the website and it bounced back as ‘address... Zobacz więcej

Oceniono na 5 z 5

Bradford store- Friendly helpful staff Efficient service Great choice of frames Excellent communication from start to finish Happy with the end product

Oceniono na 5 z 5

Pop Specs at Merry Hill was such a great experience today. Nicky and Hannah were so kind, they gave me great customer advice options and support. Everything was explained so clearly and it was so enj... Zobacz więcej

Informacje dotyczące firmy

  1. Hurtownia okularów
  2. Sklep z okularami przeciwsłonecznymi

Napisane przez firmę

Pop Specs - Fast, Fun, Affordable Eyewear. We're revolutionizing eyewear retail with a simple promise: complete single vision glasses in 20 minutes, not weeks. For just £75, you get everything - your choice from over 1,000 stylish frames, single vision lenses, and anti-glare coating included. While other opticians keep you waiting days or weeks, we'll have your new glasses ready while you get your coffee. Our friendly, expert team provides personalized service to help you find the perfect frames and lenses for your lifestyle and budget. With transparent pricing and no hidden costs, you'll know exactly what you're paying upfront. What's included in your £75: ✓ Any frame from our extensive collection ✓ Single vision prescription lenses ✓ Anti-glare coating ✓ Professional fitting and adjustments ✓ Express 20-minute service


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

177 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 75% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(177)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 83

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Visited Nottingham branch today and the…

Visited Nottingham branch today and the frames are amazing! Sarita took so much time helping me choose the right one for me and was such a laugh at the same time. Dora was also helping another customer when I was there and they were getting the same top notch service.

23 maja 2025
Opinia niezależna
Logo Pop Specs

Odpowiedź od Pop Specs

Thank you for your kind review Kris, hope you've enjoyed your Pop Specs :)

Oceniono na 5 z 5

Lovely glasses and great service

After an eye test elsewhere I was on the lookout for some glasses. Spotted the Pop Specs stand at York Outlet and picked some frames. Love the frames and the two girls working were absolutely lovely and very helpful. The glasses were ready in around 20 minutes and have been perfect since I bought them about 6 weeks ago!

8 kwietnia 2025
Opinia niezależna
Logo Pop Specs

Odpowiedź od Pop Specs

Thank you for lovely review Hannah, hope you've enjoyed your Pop Specs :)

Oceniono na 5 z 5

Pop Spec-tacular!

Great service and friendly staff (Miranda and Will) at Braehead. Great price and had my new sunglasses in no time at all.
Give them a go - you won’t be sorry.

10 maja 2025
Opinia niezależna
Logo Pop Specs

Odpowiedź od Pop Specs

Thank you for your kind review Tom, glad we could make your sunnies in no time :)

Oceniono na 5 z 5

Fantastic

Great help and lovely glasses really nice guys

1 maja 2025
Opinia niezależna
Logo Pop Specs

Odpowiedź od Pop Specs

Thank you for your kind review Richard :)

Oceniono na 5 z 5

I can't thank Sarita enough...

I can't thank Sarita enough for her help with my first pair of glasses! It was so nice to be able to chat with her as well and get to know about her background! it is obvious that she LOVES her job! Thank you again Sarita (PopSpecks Nottingham), hope to see you again in the future!

28 kwietnia 2025
Opinia niezależna
Logo Pop Specs

Odpowiedź od Pop Specs

Thank you for your lovely words Kayte, we do care about our customers, so glad you had great experience with our team :)

Oceniono na 5 z 5

Life savers 10/10 service

Had an eye test at specsavers expecting to be able to leave with glasses or at least contact lenses and was told it would be over a week. Went walking in Braehead shopping centre desperately looking for somewhere to get lenses as I had my driving test in the morning!
stumbled across Pop specs and they where absolute life savers!
amazing customer service helping me pick out a lovely pair of glasses to suit me and when they didn't have my lenses in stock they went out of their way to have them sent over from their other shop! Walked away with my prescription glasses in under an hour!
They couldn't have done more for me, and I passed my driving test this morning, all thanks to them, as I was worried I wouldn't actually be able to take the test without my up to date prescription.

Thank you Tom and Carly, so nice of you and again life savers!

100% would recommend them and will definitely be back to use them again.

28 kwietnia 2025
Opinia niezależna
Logo Pop Specs

Odpowiedź od Pop Specs

Hi Joanna, what a review, thank you so much for taking the time to write about us. We've all been there, congratulations on passing your driving exams!! :)

Oceniono na 5 z 5

Churchill Square, Brighton Pop- Specs

I bought some glasses in Churchill Square, Brighton Pop- specs today, they have lots of great frames to choose from, the service was excellent. Kinga served me and she was really helpful, professional and friendly. Will definitely use them again,

19 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Connor was superb

Connor was superb! Very efficient helpful and the sunglasses were made in 30mins….wire them to drive home in! Perfect. Brilliant service! Thank you again

18 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Poor quality, badly done and not enough stock for replacement.

Very poor quality, one arm fell off after 3 months and they couldn’t replace it because their stock for each model is very reduced and they are not able to get similar ones. They offered to put the lenses in other frames. I ended up with an average model, nothing special, for the old lenses to fit the new frames.
Today I went to do an eye test because I have been having trouble reading and they found out that the problem are the glasses, they are badly done! the graduation of the varofical lenses is too low.
So, unprofessional! Such a waste of money and time.
Adding to my original review: I bought 2 pairs of glasses from Pop Specs, I have got the second pair checked in 2 different shops and they said the reading part of the lenses is too low at the bottom and the frame is too big for varifocal lenses to work well. Just confirming the staff is not knowledgeable enough. (At least the second pair has not fallen apart although straggling with reading the small print)

8 października 2024
Opinia niezależna
Logo Pop Specs

Odpowiedź od Pop Specs

Hi Marisol, we have lots of wacky frames for you to choose from. Like any other retail, once a product is out of stock, the best we can do is to replace it with something similar.

Oceniono na 5 z 5

Pop Specs Brixton Village

Pop Specs Brixton Village
Visited on a Saturday, they were busy but very helpful. Lizzy, Ruke and Debz helped me choose from a large selection of frames.
I chose two frames with transition and varifocal for a great price!
They were ready within the week for collection which is amazing.
Ez the Optician fitted them and gave lots of advice about getting used to varifocal lenses.

Would definitely recommend Brixton Village Pop Specs branch to friends and family :)

6 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Great service from Pop Specs Uxbridge

Great service from Pop Specs in the Chimes, Uxbridge. Had new prescription lenses fitted into existing frames in less than half an hour. I always struggle to find frames that I am happy with, so really pleased to be able to update my glasses. Also replaced my husband's varifocal lenses. Attentive and professional service throughout by Raoul. Many thanks.

3 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

AVOID!!! Cheap & Nasty - don’t be fooled!!

Cheap and poor quality glasses, broken within weeks. Staff and management clueless with no technical knowledge or skills. Do yourself a favour and save money by going to a proper opticians who are trained and sell quality glasses that will last more than a month. If your on a budget then go to Poundland for same quality as this shop and for a lot cheaper!

Update: Took the broken glasses to a proper optician who said the glasses were poorly made, and you could see the cheap lens they use, when compared to a proper pair. Also said the lens were incorrect. They mention the unqualified staff are on commission so lay on the niceness for sales. All makes sense now.

12 listopada 2024
Logo Pop Specs

Odpowiedź od Pop Specs

Hi Mr Nose, I'm sorry you haven't had a good experience. Can you please let me know which location you went to so we can investigate?

Oceniono na 5 z 5

3x Experiences - Consistently FAB customer service

I recommend popspecs to all my friends and family. A true game changer when it comes to being a glasses wearer. The customer service really is second to none and as a customer I feel so valued and well looked after, despite visiting lots of different locations.

I lost my glasses whilst travelling across the country for a funeral in October. I had previously bought from a popspecs store in Chester (with fab service!) so went straight to Popspecs Brighton and got a new pair the same day. The team helped me access my prescription and truly went above and beyond. Then after my daughter broke a hinge on my glasses I took them in to the Meadowhall branch today and the guy there fixed them for me with no charge. They are as good as new! Thank you

7 marca 2025
Opinia niezależna
Oceniono na 2 z 5

Bought varifocals from Lakeside branch …

Bought varifocals from lakeside branch have tried for three weeks to get used to them . Have worn varifocals for many years . But thought try these as slightly cheaper. Was told they were the best Essilor lenses. But looking online are the basic ones . I have now wasted £250 as can’t wear them . And will have to go back to my regular optician for new ones. Am so disappointed.

3 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

great service…

My wife and have visited both Brighton and milton Keynes stores and we have purchased 5 pairs of glasses between us. We have received really good service from both stores, we like the fact that we were under no pressure to buy and the sales staff were really helpful. we will certainly use pop specs again

1 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

Love love love Pop Specs

Love love love Pop Specs. After seeing you on Dragons Den I took my Tom Ford glasses to Leeds, White Rose to have my prescription lenses fitted. All done in under 20 mins. Brilliant service. 50 stars.

23 lutego 2025
Opinia niezależna
Oceniono na 1 z 5

Disappointing Customer Service. Eldon Square Newcastle

I bought a pair of glasses in November 2024. Very disappointed in the quality. 3 months of wearing and the arm fell off whilst I was wearing. Literally came apart from the frame. On returning them I was told there was nothing they could do and that couldn’t happen on its own. When I challenged that I was told I was being rude and to go around the other side of the counter and read their company policy. £315 for a pair of glasses which are no good after 3 months.
Customer care is non existent and the guy who I spoke to was argumentative and intimidating.
Save your money and go to a reputable optician. Never again

14 lutego 2025
Opinia niezależna

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