I own two Poolin machines – the EOC06 and the EOM. Recently, I had an issue with the EOM and jumped online to get support from the Facebook group, and Kai responded and never left my side. He helped m... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered the EOV 15 needle machine and it has changed my small business for the better! I had no embroidery experience but read reviews and watched online YouTube videos to learn how to use and maint... Zobacz więcej
I purchased a poolin as a beginner. The machine has been very first time user friendly and the service team has been spectacular. Leo has walked me through fixing the machine and spent a few hours hel... Zobacz więcej
I received my EOX one week ago and I’ve been testing it all week against my HappyJapan machines. I run a lot of patches. Today I stitched 18 patches at once with over 177,000 stitches in a 13x16 Moght... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Poolin Store is the official online destination for Poolin embroidery machines, we are committed to delivering genuine products, reliable customer support, and a smooth shopping experience—all in one place. In addition to our machines, we offer a complete selection of accessories, supplies, and resources to help bring your ideas to life. Our goal is to make embroidery more accessible, whether you're creating for personal projects, gifts, or starting a small business.
Dane kontaktowe
Stany Zjednoczone
- poolinservice@100horse.com
- poolinstore.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I bought the poolin eox a few ago
I bought the poolin eox a few ago! And it’s been running great and any problems or questions I run into Leo wang helps me out!! The help and support for this machine is honestly fantastic and fast I also love the fb support group it as well to connect to other users who have the same machine as you
Excellent Embroidery Machine
Excellent Embroidery Machine – Very Happy with My Poolin EOM 15 Needle!
I’ve been very impressed with my Poolin EOM 15 Needle embroidery machine. The machine is well built, easy to operate, and produces clean, professional-looking embroidery. Having 15 needles makes switching between colors much faster and is a huge advantage when working on more detailed, multi-color designs.
Once everything is set up correctly, the machine runs smoothly and consistently. The touchscreen controls are easy to navigate, and there are plenty of adjustments available for dialing in different garments, hats, and embroidery designs. Stitch quality has been excellent, and the machine has handled the projects I’ve thrown at it very well.
I’ve also been pleased with Poolin’s support when I’ve had questions. With any commercial-style embroidery machine there is a learning curve, but having helpful support available makes a big difference.
For the price, I think the Poolin EOM 15 Needle offers excellent value, especially for someone wanting to grow an embroidery business without spending the amount required for some of the much more expensive commercial brands.
Overall, I’m extremely happy with my purchase and would definitely recommend the Poolin EOM 15 Needle to anyone looking for a capable multi-needle embroidery machine.
Best customer service ever
Best customer service ever! You get your own rep who chats with you directly and answers every question. You can send vids and pics and they guide you 100% to help with whatever you need! Highly recommend!
Outstanding support experience
Outstanding support experience! I have had my embroidery machine for less than a week and thought I already broke it. I contacted Support and someone got back to me within minutes. They sent videos and walked me through step-by-step what otherwise would have been an impossible task! Kai was so helpful! 10/10 recommend.
Great quality machine
Great quality machine.
The price point and actual stitching are both amazing!
So far everything has been great
So far everything has been great. Quick to respond. Easy troubleshooting.
Amazing staff
Easy to use machine . Leo and Nancy are amazing. Great support
Kai Tang - Amazing customer service
Amazing customer service! Kai Tang is the best. He walked me through all the steps and provided me with videos to help me update my system. I couldn’t have done it without him. I highly recommend him. He goes above and beyond. Thanks again Kai! ❤️
io sono in Italia …Macchina veramente…
io sono in Italia …Macchina veramente bella comprata su tshirtmania.eu arriva completa di accessori nel menù c’è la lingua italiana e già qui meritano le 5 stelle ma la qualità maggiore è l’assistenza via whatsapp sono persone straordinarie rispondono perfino alla domenica e ti seguono passo passo sia con messaggi foto e video e non è scontato ! Do 5 stelle perché 100 non posso
I purchased an EOC07 and had some…
I purchased an EOC07 and had some problems with my machine. They helped me through every step of the trouble shooting process. As soon as we figured out it had to be sent back they sent me a return label and sent me out a new machine. The new machine works like a dream and they helped me update it and get it working. They were an invaluable part of this process. I’m very happy!
From the very beginning Poolin has made…
From the very beginning Poolin has made it a very easy process! Anytime I have a question they were and are quick to answer! Amazing customer service! Amazing products!
Machine arrived quickly and customer…
Machine arrived quickly and customer support is awesome and quickly responds with any questions!
I’ve had the Poolin EOM machine for a…
I’ve had the Poolin EOM machine for a month and it’s been amazing. Definitely buying another one. Customer service has been perfect with team support from Leo.Wang. I truly appreciate the support and the machine has improved my output greatly.
Great brand reps and customer service
I fought with my machine all last night and then I talked with one of their reps and he helped me to get my machine back going! Would recommend this brand!!
Kai Tang helped me realign my pressure…
Kai Tang helped me realign my pressure foot and pointed out that I was using the wrong needle for my machine. He suggested the correct needle and even sent me the link to purchase them. He saved me a lot of future headaches!
Very cool and very happy with the…
Very cool and very happy with the engineers... excellent service and attention 10/10
Poolin Customer Service 10/10! ⭐️
Poolin has been amazing to work with! From delivery to communication, and technical help after my machine arrived! 10 out of 10! The machine was packed excellent and completely wrapped in a crate! Set up and install was so smooth, and Leo was amazing to work with to set up my tension test and get my machine running! I will definitely purchase again when the time comes.
Replacement Hoop
I had a hard time trying to find a replacement 7.9x15 hoop and Leo is sending me one. He has also checked on me several times to see if everything is ok with my machine, and to see if I needed any help with anything. I really appreciate all of the help and support! The customer service is exemplary!
Poolin EOC06 out of timing
I’ve had my Poolin eoc06 a little over a year when it messed up. I was very hesitant to contact someone for help. My thoughts were how could they help me when they are located in another country. I tried everything I knew to fix the machine when I finally gave in and sent a message to Kevin Xu at my bedtime figuring it would be the next day before I possibly got a reply. The next morning I did indeed have a reply, actually within 3 hours of asking for help. During the time it took for me to follow my instructions and ask questions I got almost immediate responses. Poolin has great engineers to help with any issues. I would definitely buy from them again. My machine is working great!
Embroidery Machine order
I ordered an EOX on a Sunday and it was delivered to me just 2 days later, by freight. I’m still learning my machine, but support has reached out multiple times to check in and answered all my questions. Highly recommend based on my experiences so far!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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